They were friendly and give you an out-the-door price. No surprises. They take photos and send…read morethem to you to show you exactly what they are looking at. No work is done before your approval. Did it come to more than their original price? Yep. They replaced the harmonic balancer (crankshaft pulley) and serpentine belt. It wasn't till then they would know the power steering pump was 'belly-up'. They topped all the fluids off and were taking the car to the carwash. The fluid all leaked out before they could even get to the corner of the building. Oh, I could have said, "Don't fix that.", but have you ever tried to drive a car when the power steering isn't working? It's much different from the older cars that had no power steering to begin with. It takes 3 men, a boy and a small dog to turn the steering wheel. In addition, it probably would have destroyed the new serpentine belt in a hurry.

I chose to take my car to Borst Automotive because of the excellent service I received last year…read more Unfortunately, that level of service has completely disappeared. The little touches that made them stand out are gone. They no longer provide a complimentary car wash after service, they let go of the driver who used to take customers home, and none of the management team that was there last year is still there. The entire atmosphere of the shop has changed, and not for the better. I explained to Fernando, the general manager, that my vehicle had mostly been sitting in my garage since July and that I wanted a routine service along with an inspection of a specific issue I had asked them to evaluate. Instead, I was sent an estimate for nearly $5,700 that didn't even address the repairs I specifically brought the car in for. Several items were marked as "critical," and the estimate instructed me to call with any questions. When I called to review the estimate, Fernando immediately responded, "Didn't you get the report I sent?" I explained that I had, but I'm not a mechanic and wanted someone to explain what the findings actually meant. He told me I needed both my front and rear suspension replaced because of the control arms. However, when I pointed out that the inspection report only said the manufacturer recommended the rear suspension and didn't identify it as a problem, he suddenly backed off and said it wasn't necessary at this time. The conversation became increasingly frustrating. His tone was pushy, dismissive, and argumentative. He accused me of having the vehicle serviced somewhere else in November and implied I hadn't maintained it properly. I explained that the car had been sitting in my garage from July until March and that the only reason it was seen elsewhere was because the battery died and needed to be replaced. He then insisted that I had been driving the car extensively because it had accumulated 2,000 miles. I had to explain that those 2,000 miles were driven over an entire year, which is actually very low mileage. At that point, I realized I was arguing with the person inspecting my car about facts that he could easily verify from the service records. That was enough for me. I sent the inspection report and estimate to a trusted friend who is an experienced mechanic in another state. He immediately told me that the quoted prices were roughly double what they should be and advised me not to have the work done there. I have since found another mechanic who treated me with respect, took the time to explain what my car actually needs and quoted much more reasonable prices.

I have been a customer of Sooters for almost 30 years (when Randy was still working,…read morepre-retirement) and I wouldn't take my truck anywhere else. All of the mechanics are sharp and have been able to fix whatever has been wrong in a very timely manner. Kim is the best! Always smiling and fun to talk to. She'll accommodate an unexpected breakdown that day, however I really do try to make appointments : ) This is a place that you can count on quality service and with a smile!

Sooters was recommended as being a shop that didn't gauge. I'm from out of town and I think they…read moretook advantage because of that with their pricing. They charged $160 for a diagnostic which would be fine except I gave them the report from AutoZone who had run a diagnostic hours prior. And typically when you do the work, a garage will then credit that diagnostic fee to the work being done. They charged $604 total after I protested about the spark plug parts cost. Originally they wanted $200 for the spark plugs part. After protesting, they charged $176 for the Spark Plugs (parts) alone. $240 for the labor and $160 to diagnose something that was already diagnosed. When I told them the max fee for spark plus is $50, (I'm ok with companies marking-up costs but not at over 240%), they gave me $40 off. Still an astronomic cost for changing spark plugs, especially in Tucson. They did give me my car back in 1 day though, which I appreciated.

Service is exceptional! Came across this place when a colleague of mine recommended them when I…read morefirst got my Camry. They are my go to place for all or my oil changes and scheduled maintenance checks. The staff is super friendly! Always upbeat and all smiles! You can call them or book online for services. They are super accommodating with your schedule. If you choose to drop off your car, they have a shuttle service to drop you off and pick you up when your car is ready. I normally schedule to wait and get my oil changed. They're quick and efficient and get you going fast so I never mind the wait. They will also rotate your tires for you, if you want, with your oil change. And there's also been times where they'll do a quick maintenance check with my oil change when I tell them I'm going on a long distance trip! They honestly treat you like family. This is why I'll keeping coming back. Thank you Klipper!

09/07/26: I was told I would be able to speak to the…read moremanager, Jonathan Lunk, about my experience. I was told he would give me a call at the phone number on file. It's been almost 2 weeks and no call.

To start, I cannot say enough about how well this business is to deal with. All of the people you…read morewill deal with Peter the owner, Melissa the office person and Mark one of the technicians are noting but super dealing with their respective roles. I have doing buiness with them for two and a half years, and several vehicles being serviced. They have performed the necessary work with top quality parts and services, and have also saved me a significant amount of money over what other auto repair business have quoted for the same repair issues. They have even on several occassions come to my home and picked up a vehicle rather than have me drive one with a potentially serious issue. They have also picked me up at home and driven me back. I highly recommend them for any auto repair issues that you may have

I called them this morning and asked about a tire fix for a slow leak and emissions testing; while…read morethey don't do emissions testing, if ever I have a problem I am confident they would be able to fix it! The staff were professional, efficient and knowledgeable. They told me to come in asap bc they had a window of opportunity to look at and repair my tire, and they kept their word;even showed me the culprit of my slow tire leak. I was so relieved and grateful; they are a great value and I will be back for any and all future repairs I may need. They check all my boxes! PS. They also recommended an emissions testing place that was impeccable as well!

Went in for a fuel system code and they fixed it pronto. I was thinking it would be a horrible…read morebill as the Jeep dealership warned me but they were wrong. I'm so happy with significantly less cost for an injector replacement. I went here because of an ad on the radio. Now I am looking at the reviews and there is no way these are legit. Sadly, the lefties in this town will try and destroy a business because of politics and judge someone on race and politics. As it turns out, I had been a loyal customer of a previous shop they ran almost 20 years ago and loved that one too. I did my research back then too! Shame on those who write reviews to hurt a good business!

We are visiting from out of state. My engine began revving erratically. I did a quick search for…read morenearby auto repair and found Griffith Automotive. They were able to diagnose the emissions system problem, repair it, and get us back on the road in under 2 hours. The bill was very reasonable and their waiting room was comfortable. If I were a Tucson resident, this would be my "go-to" auto repair shop.

Wow!! Where to start! These guys are my go to place for my 2004 jeep. They have done everything…read morefrom tune ups to fixing and welding the frame. I've trusted these guys from the beginning! If they can not do something (which is very rare) they know where to send you. George along with Chris at the front has always been very helpful and friendly with exemplifying great customer service. They are fair price and know what they are doing. As long as I'm here I will always go to Rita Ranch Automotive when I have an issue with my jeep or car!

Reliable and honest. These guys work hard and stand by their work. Trust with any ship is difficult…read moreto find but these guys earned my trust. Fair prices up front and honest. Highly recommend Rita Ranch automotive

What a pleasant surprise and discovery! I was referred ove…read morerby our neighbor who shared that they take their vehicle here for maintenance and oil changes and never faced a issue when I mentioned I was looking for somewhere close by. Everyone is very friendly and helpful, especially Robert who I spoke with over the phone a few times. Prices are very reasonable and they work fast! Never had such a great and quick oil change in my life! They did ask if I would like to change my AC filter for a charge, but didn't fuss or pressure when I declined. And after paying my bill at the end , I will definitely be going back for more work from now on. 3 Location, a bit hidden ( on Golf Links and Pantano on the South East corner behind Shell gas station ) 5 Service, top notch excellent 5 Cleanliness 5 Price, was very very fair and love that they give you a break down that is easy to understand and read, love knowing what my cost is actually added up to! 5 All around , excellence!! Definitely definitely stop by or better yet, call and make a appointment! It's wonderful to have a place you know you can trust to do good and honest work without trying to sell you something you really don't need.

Fast and efficient. they got me me for an oil change as fast as possible. checked the air level on…read moremy tires twice.

Called last minute to get oil change Sean said to come in. Currently sitting in waiting room…read morewaiting for my car! Awesome very friendly and fast service!

Called the day prior to ask if I could make an appt for next day (Sat) for two new tires to replace…read moremine. Had two other new tires added a couple months ago. Verily easy to schedule on phone and went in next day. Greeted by Sean as I entered Sat- and just the nicest person to visit with as he got all set for me. My appt was at noon and although al the service itself was a tad delayed, it worked out well for me. I had a really nice waiting room with coffee choices and water available to get if wanted. TV in there but not on and truly all I need is phone to get things done. When appt was complete, I was already in lobby and Sean let me know only one tire guy there due to call outs and explained why it stretched a bit. It was fine, I understand and then as checking out, we chatted and spoke about the awesome rural places we both reside. He spoke of his family and way of life and that few minutes just made it so much more pleasant to get this necessity completed. I had seen great reviews on this BrakeMax - and when needed, it is where I will continue to go because of the service and value (same price as my rural places- which is great too!) I received. Thank you !