Literally one of the BEST auto shops in Tucson, would emphatically recommend them. Was quoted 2700…read morefor a service, Art's did it for 1400. And did A GREAT JOB!!!! Taking my car there for everything from now on. Good customer service, informative when asked questions. Great place!

I've dealing with Justin for many years. He's my go to guy! Reasonable prices and quick turnaround.read more

Excellent customer service! We're from out of town and were on our way home from a camping trip in…read moreMt. Lemmon when our car broke down. I looked for the nearest auto shop and thankfully this one was only about 30 yards away. It was a Friday afternoon and the shop was busy, but seeing that I was from out of town and on my way home with a wife and 3 very young kids they said they would try their best to get us on road so we wouldn't have to spend the night in a hotel. The manager, Bryan, and asst. mgr, Eric, stayed past closing with one of the mechanics trying to figure out why the car wasn't running after fixing the obvious problems. After some time they told us that unfortunately they wouldn't be able to get it solved that evening but would have to keep looking at it the next morning and we'd need to spend the night in a hotel. Bryan called a hotel for us to make a reservation. It happened to be the one I would have chosen myself (I was already looking on my phone in the event that we had to stay the night, and didn't want to be "recommended" a hotel that was more than I was willing to pay). Then he and Eric told us we could grab whatever we needed from the car, and put our 3 car seats in their vehicles and they would drive the 5 of us over to the hotel themselves! Not your typical customer service (I was just thinking about the logistics of getting our kids and car seats into an Uber ...). When we got to the hotel Bryan came in with us just to check at the front desk and ensure they had the reservation he made for us over the phone, which they did. Then they told us that we could leave the kids' car seats in their vehicles and they'd come pick us up the following day! The next morning Bryan called to let me know that on further inspection the electrical problem in the van did appear to ruin one of the computers and so the computer would have to be replaced. Unfortunately, while they could replace the computer in their shop, they don't have the capability there to reprogram it. So, he made a few calls trying to find a place that would have the equipment AND be able to fit us in before they closed. Keep in mind this is Saturday morning--just about the worst/busiest time to try to get something fixed. He said he did find a shop that he's worked with before that could squeeze us in, so our van would be towed over there. To make a long story short, our car was eventually fixed and running Saturday afternoon, so they came and picked us up again and we were able to go home that evening. Our van took up a bunch of their mechanics' hours and it took some logistics on their part in working with the other shop to get it running before the end of the day Saturday. Bryan and Eric (as well as the mechanics) were extremely helpful to us and doing all that they could to get our family back on the road as quickly as they could. Being from out of town (and being the weekend), they could have easily taken advantage of our situation and charged us way more than they did (after all, what other options did we have??). But instead, they were very sympathetic, went way beyond any normal expectation of "good customer service" (who calls hotels to make arrangements for their customers and then drives them with their kids in car seats in their personal vehicles?) and gave great rates to help minimize our cost with all that was needed on our van. Even after we were on our way home, Bryan called me just to ensure that everything was working properly and there were no problems. I can also say, in response to some of the negative reviews, I purchased 2 tires here and what they charged me for those after tax and everything, was about $40 LESS than the total would have been at Discount Tire (that's NOT including Discount Tire's road hazard certificates). All in all I was very impressed with their service as well as their rates and would highly recommend them to anyone. Hopefully I won't need their help in the future, but if my car breaks down in Tucson ever again they'll have my business!

Great service! It's a big deal for me, but we had (3) turn…read moresignal lamps out, and rather than flail on our own, our local Furrier replaced them at no cost, a very nice gesture indeed!

Seth quoted us one price we signed okay for , when we got back he had upped the price by $281.00…read morewithout letting us know. Don't like crooked people and companies , didn't pay the extra, they couldn't show the OLD PARTS they said took out so left with paying only the original price quoted! So long guys won't be back.

Good quality work, fair rates, and excellent service. The service team gives you updates as they go…read moreand meet the deadlines they set for their work. They give you recommendations on upcoming needed maintenance out of courtesy. Glad to have found them as our trusted mechanics.

Lorenzo was upfront and thorough with diagnosing the issue for my car. On top of that, he was very…read morecommunicative, fixed the issue, and was very fair with his pricing. He even stayed late to make sure I got my car back the same day so I would have my car for work. Excellent establishment and I will be a returning customer.

Terrible customer service. Owner was very rude. I had an appointment at 10am to install interlock…read moreon Friday. They put other cars ahead of me and didn't start working on mine until 5pm at 7pm they still not complete. Still not complete They told me to take it to another garage. Last time I had the interlock installed with another garage it took them two hours and honored my appointment time.

Gibbs is an excellent auto repair business. They did a recent major repair of my vehicle. George…read moreexplained all of the necessary work ahead of time, and no surprises with my bill. It was as expected. I'm probably good to go for thousands more miles. This is a family-owned and operated business. They are honest and trustworthy. My highest recommendation.

Five star service every time!…read more I highly, appreciate the thorough work they do on every vehicle I've owned for almost ten years. Always honest and the best quality service I've experienced locally! Worth every penny & so relieved they did a multi point inspection of my new-to-me car. Definitely go to Gibbs Automotive!

TL;DR: I got scammed…read more Overall, I think that they really do take care of what needs fixing. I've taken my car in twice before, once to fix my oxygen sensor and again to fix a power steering issue, and both times I've felt pretty good about my car's health. I still feel good about my car's health, but it does make me uncomfortable that every time I stop in, they really push to get something else fixed, too. I understand my car isn't in the greatest condition (it certainly isn't new), but I stopped in for an oil change most recently and was encouraged to flush every other liquid in my car, including things they had already done just a couple months before. Although I appreciate them being proactive about my car's health, my most recent experience made me feel like my lack of knowledge was being taken advantage of--which is often the fear (and the genuine cases of) for plenty of women who take their cars in for maintenance. After doing some research post-maintenance, ultimately I've found that what they upsold to me (flushing power steering fluid) are completely unnecessary expenses. I'd like to trust their expertise, especially because people within my circle do, but this particular experience didn't sit well with me and I just feel like a dummy for agreeing to anything. If you're a woman with a car, I guess we're still in an era where your ignorance is taken advantage of.

Made appt for next day and all was almost ready. Because of age of car they didnt have oil…read morefilter! Half hour later oil filter there and they got started and Finished in no time. I am happy with everything and will return (although will bring filter next time). Waiting room clean and everyone nice.

I always dread receiving a hefty repair bill when I take my car in for service, but P&B Automotive…read moreRepair Shop, located on Broadway near Kolb Road, truly exceeded my expectations. They not only offered reasonable and fair pricing, but the quality of their work was outstanding. My 2015 Jaguar XJL Portfolio required major repairs, and Brett, the owner and certified technician, was exceptionally knowledgeable about my car and the repairs it needed. They were transparent about all costs, and I was pleasantly surprised when the repair was completed ahead of schedule. Finding an auto shop that genuinely cares about its customers is a refreshing experience. This shop is honest and transparent regarding repair costs. Jaguars can be challenging to work on, and many small shops tend to overcharge for their services. For instance, the Jaguar dealership in Tucson charges a standard labor rate of $235.00 per hour. Overall, P&B Automotive Repair Shop is fantastic. Their front desk service was also excellent--easy to talk to and proactive in keeping me updated on the progress of my car. Henry S Customer since May 2025

I went to this shop with a check engine light problem after seeing their reviews on Yelp. I cannot…read moresay enough good things about this shop. The owner / manager stuck with me through a troublesome issue involving a bad part and a couple of trips to the shop. It was all done under warranty and with a smile. I will definitely return to this shop for all of my future car needs. I think the bill was fair and I feel like the owner / operator was open and honest with me the whole time. Other Tucson automotive businesses could learn a great deal from this shop!

Had the a/c go out in my 10+ year old Jeep. Searched for a reputable independent mechanic on Yelp…read moreand this one checked all of the boxes. Next appointment was a week away. I booked it. Loved that they have pre-8am appointments. I arrived on time and was greeted by awesome Jenny. After checking me in they promptly took my vehicle. 10 min later I learned it was just low on refrigerant (actually near zero). That didn't surprise me because it was less cool recently but still coldish. And then one day it was instantly lukewarm. First time in its entire life so it really could have been anything that failed. The a/c check ran $60 and the 1.25 lbs of coolant brought the total, with tax, to just over $120. I was done in 30 minutes. They tossed a dye in with the refrigerant just in case there's an active leak. Fingers crossed, all is good! Tip: if you GPS the location you won't see the street number or their sign because it's "tucked" about 50 long yards off the street, midway deep amongst all of the locker/garage containers that populate this large lot. I'll add an entrance photo soon!

I love this mechanic shop, they open at 0630 and I'm an early bird so I love it. After searching…read moreonline for a reputable mechanic because we're all afraid of being ripped off I found excellent reviews of Tucks on all platforms. I've taken two cars to them and they found the problem, gave a reasonable price and usually have it done the same day. Or my other car that was under warranty with the dealer they diagnosed the problem and when I mentioned it's probably covered under the warranty they said it probably was and I picked up my car free of charge. If you're looking for good honest people you've found them.