tl;dr ...great customer service, I mean like amazing. 1st time customer who will be coming back after the amazing first experience. 1st time customer. I was looking around for a place to get an oil change last minute before a road trip and Yelp had some good reviews for JT Auto, so I decided to give them a call. I'm not a big fan of corporate oil change shops. Unfortunately JT Auto was booked solid. I explained my situation and Wyndell said that if I could take it in and drop it off and they could get to it between other jobs they were working on and I could pick it up at close. Unfortunately I needed an oil change in the next few hours or so because I was going on a road trip. I totally didn't expect him to move around my schedule like that so last minute. Wyndell said that if i could get it there in the next 30 minutes he'd get me in and out. Talk about customer service. I'm seriously impressed. I think he actually worked through his lunch break to get me an oil change and also do a few other things for me. How often does that happen at a business? So yeah, awesome customer service. While he had the car up he also noticed a problem with the struts and showed me what exactly what the problem was and the symptoms I was probably experiencing as a result. Metal tapping sound every now and then, uneven wear on the tires ... yes and yes. He also noticed a leak in the transmission that other shops didn't notice or didn't care to point out. In the last few months I've taken my car to 4 different mechanics. None of them diagnosed my car completely, or took the time to explain what and how something was broken. Wyndell also comes across as being a really nice/honest guy, along with another mechanic Scott that works there. Scott also fixed the bar (it was already broken) that holds in my glove box free of charge when he was working on the interior cabin filter. Nice! I actually signed up to Yelp *JUST* so I could leave this review. I'm seriously impressed with this shop. So much so I'm having him fix my struts and do some other work on my car going forward. To sum it up: If you're looking for a great shop, with great customer service and friendly honest mechanics, check out JT Auto. read more

There are plenty of reviews here that already talk about how capable, honest, and friendly these mechanics are. I have to agree. The short version of my experience is that I had some trouble with my car--a persistent rattling. The solution had already eluded at least two other mechanics, including at the dealership, so it was a complicated problem. I took it in to JT Auto, and they were able to diagnose and solve the issue. I was especially impressed with the trouble they went to to find inexpensive parts to keep costs down. However, the rattling returned in about a month, so I took the car back in. Again, let me stress that this was a problem that other mechanics had failed to solve, so the fact that their solution only lasted a month does not mean they didn't do a good job, as they'd already done more than previous mechanics. Not only did they fix the issue the second time, but they refused to accept payment for it, even for the new part they had to order. They were friendly and worked hard on my car, even though there wasn't any more money in it for them. Tl;dr: JT Auto is more competent that competitors, and they have certainly earned their reputation for honesty. I almost look forward to the next time my car breaks down, because now I know a good mechanic! read more

Appreciate JTs Auto, Tucson and greater Arizona. Places like JTs are hard to find. The workers there care about each other and they like working there, that equals respect and thus respect for you and care for your ride. The bathroom is clean and cool and the shop is clean with no yelling. Support them or places like this will be gone forever. We are driving from Florida and needed an oil change. For $29, already a good deal, they threw in tire rotation because they noticed cupping. Multiple guys went all over the car checking tire pressure, codes, fluids, etc. NO pressure for add ons, they just made us aware. AND the man apologized for the high price. As a Floridian I figure his apology for stellar service is due to altitude sickness. People always wonder about the honesty of the service industry, but if they won't take advantage of an out of state car, they won't take advantage of you. Support TJs, I would, but I'll never see them again, but you damn well should. I thanked them all, topped off my water bottle cause I knew they wouldn't mind and I was proved right cause I was asked if I wanted a water or a juice. And HE apologized...??? Lack of oxygen makes you crazy, but it sure makes for good service. read more

At 4:45 p.m. on a Friday, we got stranded on the side of the road with a car that suddenly overheated; plus, the tire warning light came on. We had never used JT Auto before, but I recently read about them because I was looking for someone in Tucson to perform a used car inspection. Anyway, I took a chance and called the shop. Scott, the head technician, answered right away and instead of saying he was busy and closing soon, he patiently listened while I made my plea for him to come out and see if he could get us safely back on the road. He said he would be there about 5:30, and he arrived as promised with the tools he needed to diagnose that one of our radiator fans was not working. He also brought an air compressor to fill our tires. Oh, he also brought us water since it was 104 degrees out! What more can I say? Human kindness plus service. Thank you. read more

STOP Right Now and Listen, For those looking for quality, honesty, and expert service for their vehicles, go no where else. I brought to JT AUTO my '04 BMW 325i which I thought looked good, but little did I know, these guys are like "artists" not only did they repair my structural damage, they completely revamped my vehicle: Rims, Tires, Calipers, Exhaust, Lights (including Fog)...need I say more? Now here is the kicker, they did ALL this at a fraction of what it would have cost to take to another "full service" shop. Don't get caught up in advertisements! There are diamonds to be found, and I have found one! JT AUTO has me as a customer for life! Sincerely, Andre' Mooney read more

I took my car in for a pre-trip service, and I couldn't be happier with the experience. The team performed a quick oil change and swapped out my tires, ensuring everything was perfectly balanced and aligned. They also topped off all my essential fluids and gave the vehicle a thorough inspection to make sure it was 100% ready for the highway.The mechanics were professional, transparent about the work, and didn't try to upsell me on unnecessary repairs. The car feels smooth, stable, and completely safe. I highly recommend them if you need dependable, honest service before hitting the road! read more

I came here because after shopping at Bodega Gallery of Food (next door and a terrific place with good food at good prices) a woman who was going into Bodega pointed out I had a flat tire. She suggested that I got next door to JT Auto to get it fixed since they had a sign out saying that they did tires, among other things. I went there and got excellent service for my flat tire -- they found a nail, put on a patch, put air in all the tires, etc. They were professional and polite as well as knowledgeable. I'll come back here if and when I need more work done on my car. read more

On Mon Dec 30 I brought my old car in for what I thought would be a wheel alignment but was shocked to discover I needed tie rod ends and rack & pinon work. They showed me the pictures of the problem and then showed me the actual new parts that would be installed on the car. I made an appointment for the next day...New Years Eve. I live close but not close enough to walk there and they offered a ride for me but I was able to get a ride back & forth. My car was done ahead of time and the estimate was accurate and my neighbor also recommended them. read more

Highly recommended. This was the first time I needed an auto repair service in this area. Based on reviews of previous customers I decided to try JT Auto. The reviews were spot on! The customer service rep was first rate (over the phone and in person) and the service team did an excellent job of identifying and repairing much needed suspension issues. Best of all I didn't walk away feeling like I was overcharged. This is now my 'go-to' garage for the foreseeable future. read more

This Auto shop broke my side mirror examining my truck in November 2014 and had me replace a part that we now figured out was not needed. It is now June 2015 and my side mirror STILL has not been replace. I have tried every week for the past 7 months to get everything fixed only to be rescheduled every single time and now the owner, Wyndell, is refusing to give me my part to fix it myself. I would avoid this shop like the plague, they caused more issues than they fixed. read more

I have several vehicles serviced almost monthly and am never disappointed in the quality work that is performed. I am kept informed about the health and status of future services that may be needed and items I will want to keep an eye on. I always feel respected and treated with the up most respect, but more importantly I know and can trust that that same level of decency is shared with those who I refer, whether male or female, for any and all types of auto services. read more

My car was having electrical problems (lost power steering), so I took it here. The owner was extremely helpful. He opened the hood and showed me exactly what was wrong. He also gave me an extremely reasonable price for the repair. I haven't had any other problems since the repair. I'm from CA and haven't needed a mechanic in Tucson until this incident and I'm only gonna take my car to JT auto if I have any other trouble. read more

They helped me fixed my headlight and they did a really good job. At first I wanted to see if I could fix it myself, but it still wasn't working. I asked my dad to help me he couldn't get it to work. So, I finally gave up and went to JT and they told exactly what was wrong and fixed it within minutes! Thank you for all your help! http://www.onlinecardonation.org/ https://www.givingcenter.org/ read more

Steller location! i completely agree with the other reviews. Super friendly work force. Told me whats up, no bullshit. Gave me free estimates and didn't try to scam me, not once. HONESTY is the bottom line of this review. HIGHLY RECOMMENDED. ive never went out of my way to write a review. well worth the 20 min to help represent for these kind/hard working gentlemen. read more

I recently ran upon a Groupon for JT Auto for an oil change, but unfortunately there wasn't one for my oil type. JT offered to do my oil change for free as long as I brought my own oil and filter... JT not only changed my oil, but also replaced a light that was out for free. I was very pleased with my service and will recommend JT Auto to others. read more

As disappointed as I was with Dan's Toy Shop, I was that happy about JT Auto. They had the best prices in town and did a great job. They have a very friendly staff that communicates very well and lets you know what is going on. I would highly recommend JT Auto to anyone and will continue to take all my business here. read more

I took my car to just get a oil change and they showed me how bad my tires were. I didn't understand why the Audi dealership didn't tell me that. They helped me a lot and have great rates and know what there doing. I'll be leaving my old mechanic for JT auto. Best service and I won't hesitate to recommend them. read more

JT auto has fantastic customer service. I am an out of towner and found a vehicle in the area. Wyndell took the time to deal with multiple phone calls between myself and the truck owner, and gave me a fair and thorough opinion of the vehicle. This shop was a class act throughout the process! read more

Jt Auto provided GREAT CUSTOMER SERVICEE. The staff is very friendly,clean shop, response time superb. Wydell thanks for your patience and setting the bar this industry. Oh yeah I have a warranty on my parts.. Thanks for cleaning up another shops mistake. My new AUTO SHOP..GO TO JTS AUTO. read more