I am not easily impressed. But I strongly believe in giving credit where credit is due…read more From the moment I pulled up (2nd in line) a member of the staff met me with a positive and professional attitude and once service on my vehicle began I was blown away by the communication and team work amongst the entire staff. Extremely efficient and professional. Exceptionally well managed. The entire experience has sparked the building blocks for confidence and trust within this establishment (Ina and Oldfather location in Tucson, Az) Well done! Please keep up the good work.

Amazing experience. Just exceptional customer service. They go above and beyond to make you feel…read moreappreciated as a customer which is a first for me at an oil change place. They're so nice and their service is quick and efficient. Really glad I found this place!

I always rave to my friends and family about the quality of customer relations at this location. It…read moreis extremely refreshing in today's world to have such excellent service. Shawn Carano (manager) in particular consistently goes out of his way to clearly explain what is going on with my vehicle, and he is very personable. On top of the great service, I find the pricing here to be extremely fair.

Dishonest service at this location! Do not recommend! We've…read morebeen taking our truck to this location for a while for various services and just trusted they were providing honest work. They recently replaced the throttle body and the battery within the last year. Well recently the truck has been going into limp mode while driving, so we took the truck back to Jack Furrier to figure out the problem. After several days, they said the problem appeared to be the battery and replaced it again. But we picked the truck up and the next day during a very short drive, the truck went back into limp mode again. So we drop the truck back off at Jack Furrier for further service. After the truck was there for another week, they finally tell us they can't get the truck to go into limp mode on test drives, which makes no sense since it was going into limp mode on only short drives for us. So they tell us they can't figure it out/fix it and we will need to pick the truck up and take it to the dealer for them to fix. When we pick up the truck, it literally goes into limp mode right there in the Jack Furrier parking lot. We run in to tell them so they can diagnose it, but their mechanic is not there of course, so we take the truck to the dealer as instructed. Well, the dealer mechanic tells us it is the throttle body that Jack Furrier recently replaced that was causing the issue after all, and the part Jack Furrier had used was aftermarket and no good. The dealer replaced it with the proper part, and the limp mode issue was resolved. So I'm pretty sure Jack Furrier knew the issue was the faulty throttle body the whole time but didn't want to fess up to it and take a loss, and they lied about not being able to get the truck into limp mode and/or lied about even taking it on test drives at all since they already knew the real issue. Needless to say we will not be going back to this location and do not recommend their services to anyone.

Friendly Automotive on Ina Road in Tucson is a GREAT place to take cars when work is needed! The…read morestaff there are "FRIENDLY" definitely, and they always do a great job maintaining my car! So glad that I have found this wonderful automotive facility!

The extent of my knowledge of automotive repair is how to check fluids, change my oil or a tire…read more Beyond that, I turn to Friendly. Over the last 7 years I have tried a number of local & national chain repair shops, but once I tried Friendly, I stopped looking. If the name of your business boldly implies how you treat your customers, you best do it & they do! Their quotes are fair, yet comprehensive, their attitude is (you guessed it) friendly and their work is prompt and well done. What more could you ask for? This year on Yelp I want to find all the good businesses in the area and highlight them and Friendly Automotive is one of the first that came to mind. Find them off of Ina Road, not too far from I-10. They're tucked into a hodge podge of small businesses. In business for 25 years in Arizona and take care of all makes & models of cars. Don't you wish all businesses were named for how they treat their clients? Life would be so easy. TLDR: Honest, friendly, stress free auto repair at fair price. Family yowned for 25 years.

Left California this morning within an hour, my oil check light was on. Drove all the way to this…read moreJiffy Lube and arrived at 4:30 PM. 30 minutes before they close. Not only did they inspect my car, they discovered that I actually didn't need an oil change and it was likely just my oil check light had not been reset. They topped off my oil for free, and no charge for the inspection. It's great when you find places that you have not reviewed and it just happens to be a great experience. Props to Steven, who assisted me in my situation. He could not have been more knowledgeable and helpful.

If I could give zero stars I would. Not only did I wait longer than I was told. But after waiting…read more30 minutes for a damn oil change, a customer comes and sweet talks one of the workers and apparently had to move another customer and I to the back of the line. Because the other customer "wasn't listening" so now everyone else is expected to listen and accommodate. What an absolute disappointment of a business. Avoid this locations at all costs. All newbies there that don't know how to I decided to just leave because my 30 minute wait period just turned into an hour and a half just because someone needed to be in front. If you do come to this location, just complain enough and you'll be moved up before everyone!!!

We had been to another shop in a different town and was told we needed to replace our whole AC…read moresystem, which didn't sit right with us because we knew it wasn't the whole system. We have a 2008 Ford F250. We called integrity and explained to them what was going on and they got us right in, got our AC checked out, identified the problem quickly and had it fixed in about a day, even with a hard to find hose that (was the only thing) needed to be replaced. Communication was top tier, they provided status updates constantly. Customer service is awesome and the prices are fair! Highly recommend this place if you are needing any work on your vehicles. Ask for Rich he will get you taken care of!

After Oil change there was a leak at oil filter - took a second visit to fix that leak. They did…read morefix the leak without charging any extra.

After taking my car to another nearby auto repair shop, I was told that my car was fine but I found…read moremyself breaking down repeatedly, my battery being drained despite having a new battery with a full charge. Derek and the team were able to diagnose the real problem. The communication through the process was great and Derek was able to shop for parts and save me some money on repairs. When I dropped my vehicle off, I wasn't able to stop for gas without breaking down, and they even made sure I had enough gas to get me home, which they didn't have to do. They really went above and beyond for great customer service which was really important to us.

Sent them an email requesting information on pricing to do oil changes and even text messaging with…read morethem unfortunately they don't respond back so I will never do business with them. They must be too busy.

Came in because one of my tires lost a battle to a nail. Didn't make an appointment and came in…read moreafter pep boys said they were too busy. Carlos saw that I rode in on a donut tire and got me in quickly. After my tire was replaced Sean educated me that they checked my other 3 tires and wanted to just let me know that they were getting close to bald. Sean mentioned a buy 3 get 1 free deal for new tires. At first I wanted just the one but he gave me an estimate of the mileage left on my other tires and I felt like his idea was out of the best interest of my vehicle; not like how other places throw random things like air filter and windshield wiper replacement for a gouged price. This place rocks. Genuine people, very friendly and professional customer service, and efficient work! If you're limping on a donut tire come here for a solid deal and solid people!

I'm only giving 1 star because zero or minus stars are not available. I first bought 4 new tires at…read morethis facility in 2023, which seemed to be a positive experience. Going forward, everything after the initial encounter has been negative. Six months after my initial purchase, I had a road hazard damage incident. I had kept a used tire from my initial 4 tire purchase as it was my intention to have a full size spare in my trunk to eliminate having my car towed. My insurance replaced the rim, which I took and had a tire in this same facility put a tire on. They put a 91T tire on the rim as opposed to the 91H tire that was the tire rating for the 4 tires that I had purchased there 6 months prior. They even included a sticker on my receipt indicating that they were well aware of the fact that they were putting the wrong tire on the rim....correct size.....wrong rating. Continuing to my next encounter, another road hazard, because driving on the 10 is a hazard of its own. I purchased 2 tires, and had requested that a tire pressure monitoring sensor be put on the rim that had been replaced. I also requested that the damaged rim which was now on my car as a result of the road hazard damage, have the one tire bought at the same time as the damaged one, be put on the damaged rim, and it be placed in my truck as the spare. Well, I guess you need to put your request in writing, because I ended up with a new tire on the damaged rim that was then left on my car, and the new rim with an older tire in my trunk, still without a tire pressure monitoring sensor which was my understanding that I was paying for along with 2 new tires. Needless to say, the next flat tire incident, I the come to find out, when I had put my spare on my care, in fact still did not have a pressure monitoring sensor on it. When I checked my receipt, the charge on my receipt indicated a TPMS kit, which was NOT what I had requested and believed that the $343.46 for 2 tire and a TPMS was what I had paid for. I have been treated in a very condescending way in every situation by this facility including my initial attempt to have a tire put on a rim that I use for a spare and the man at the counter told me that the spare would be a donut wheel, not a full size rim, as if I have no idea what I was talking about. He indicated that we needed to go take a look first before he gave me a quote. I am a female, not a stupid one. I know what's in my trunk. My most recent encounter, I picked up a hex bolt on the 10, and had to have the tire replaced. I dropped the tire off. It had road hazard warranty on it, but it cost me $141.48. I dropped the tire off, as I had a couple of errands to run. I was gone for about an hour, when I came back, the tire wasn't ready, but I simply waited. When the tire was finished, he asked for my keys, which I was not inclined to grant him, this place has proven NOT trustworthy to me, and I simply needed the tire placed in my trunk. I drove up, and he placed the tire in my trunk All of that was on October 8. On October 25, I picked up a roofing nail in my rear tire, which was a slow leak, but I can change my tire. I'm enclosing pictures of the tire that I pulled out of my trunk that night when I got home. To say that I was shocked is an understatement. I'm furious that I've spent my money in this facility on multiple occasions and this was the tire that I pulled out of my trunk after all of the other incidents that I've experienced there because I WANT Firestone tires on my car. As if all of this was not bad enough, the tire also had 39lbs of pressure in it for a car that is rated for 33lbs, as if they think stupid girl won't know. I check my tire pressure regularly, I have my tires rotated as part of my maintenance for life that I have with my car. I'm educated, and I maintain my vehicle. I went to the store yesterday and spoke with Konrad. I asked him for an explanation for the appearance of the tire. His reply was that it was their policy to make sure the tire is clean before placing it in a truck and that they had recently terminated a technician. I then asked how it was that there was 39lbs of pressure in the tire. He had no answer other than to request my info and his manager, who was in a meeting, would contact me. Be clear, if the stuff that I've encountered at this facility is going on, they AREN"T solving any kind of problems here. I don't want them to do anything to my car or my tires as they've made clear their poor management and full disregard for people, particularly women. I did let Konrad know that I am leaving that tire on my car, looking just as it was when I pulled it out of my trunk. I will be doing some free advertising for them, because when someone asks me about what is up with that tire, I am going to let them know that that's what you get for $141.48 at the Firestone on Ina and Thornydale. I thanked Konrad for his time and apology, which meant very little to me, as he was the one who put the tire in my trunk

I had my jeeps oil changed here and the next time it was due the bolt kept spinning. I took it to…read morethem and the owner said that since he did the last oil change, he will take responsibility. He took my jeep overnight and took down the oil pan to re-weld it so we wouldn't have the problem. Worked great ever since! They always take care of me. Every company is going to mess up; we are human! As long as they make it right, that's what counts :)

Amazing service they let me know what maintenance I needed on my car excellent prices on oil…read morechanges and brakes I will definitely be bringing my car to quality lube and tune for all my automotive needs

This is the second time I've come to this location to get a new set of tires, but I have also been…read morehere twice in between to either fix or replace a tire! They have also serviced my brakes. The reason I keep coming back is the staff! I am pretty knowledgeable about cars, but obviously, I don't have the right tools to do much myself. As a woman, you may sometimes feel a little intimidated by auto shops, but here, I have always felt welcomed and truly trust their staff. Cesar is usually the guy who helps me. He is super friendly and always explains exactly what needs to be done. Prices are reasonable, and their work speaks for itself! All in all, their service is top-tier. PS: They do offer specials from time to time. I got $50 off when I had to replace my brakes. Anything helps, right?

Cesar was professional and helpful. He made sure I had enough oil to get to the next day until my…read morescheduled appointment. He quoted me accurately. Grateful for the service I received!