Let me start by saying that I will definitely use them again…read more I was turned away from a car rental place at the airport, because I don't have a credit card (I refuse!). I had never had this happen to me. I was stuck wondering, what do I do? I'm in southern California, I have big plans, and no car. I tried another area, but they were not helpful, but someone saw my distress and said, "I can help you." He made a phone call and told me to wait outside and someone would pick me up and take me to a place. I figured it would be some random place with the worst broken down cars. I was dropped off at a small office minutes from the airport. I walked in and the person there was AMAZING! He was friendly, took my information, and within minutes, I was driving out in a nice medium size car. I worried that the return process would cause a problem. I guess, I was just waiting for the other foot to drop. Could it really be this great? The answer is YES! It truly was. No complaints at all. I will recommend this place and will be back next time I'm in California. ....... .. . .. ..

Second time renting with SNA Auto Rental. Great experience on both occasions. Friendly staff, and…read morealways cars available. Thank you SNA Auto Rental!

although you have to go across the street to the atriam hotel to get your car, it is well worth the…read morefew steps, no long lines like in the other rental place, and way cheaper for the same cars. the staff is nice and they will pick you up at the uber wait to get your car. i just like to walk there as it is just across the street.

​I am writing to share my frustrating experience with U-Save Car & Truck Rental in Irvine…read more ​I rented a vehicle over a month ago while in California, and two days ago, I was hit with a $55.00 service fee for a $2.24 toll. When I originally rented the vehicle, I explicitly told the agent that I had an I-PASS. She never bothered to mention that my transponder wouldn't work on California toll roads, even though it works across multiple states when I take road trips. ​To make matters worse, when I called about the charge, the representative named Jose stated my name and email address had been entered incorrectly in their system from the start, proving the original agent wasn't thorough. Jose corrected it. His customer service was terrible. He claimed there was nothing they could do about the fee and refused to let me speak to a manager. Charging a $55 administrative fee on a $2.24 toll due to their staff's lack of communication, while offering zero resolution or management escalation, is completely unacceptable. Save yourself the hassle and rent elsewhere.

Absolute waste of time. The employees are not trained well and give you wrong pricing. Manager is a…read morelittle rude Latina with an entitled attitude Never go there

I love this airport car rental location. Not sure why Yelp raters are so cruel. Super easy to get…read moreto. You just walk across the airport from baggage claim or take the elevator from arrivals on 3rd. No shuttles to take, no wait, no hassle. No wasted time. Unlike most Nationals, you need to check in with the staff to pick out a car and you don't get to choose within your status. They will tell you what they have available. Most likely this is due to the lack of space... But it's not a big deal bc it's a small and efficient airport (John Wayne SNA airport) so there's really no wait. Cars were very clean and the parking lot is the most organized and efficient I have ever seen in a parking lot for rental cars. There are numbered spots for cars so you find the exact car you have. And there are pedestrian walkway strips colored yellow to keep people safe and to let drivers know where they shouldn't drive.

My past experience with hertz, lived up to its name. When I needed a rental and directed back to…read morehertz, I was apprehensive to say the least. I'm increasing the stars for this location solely based on the experience I had with the employees Mark and Wally ( I'm so sorry if I spelled that wrong, I even asked, but it was a while ago) both gentlemen were so accommodating, I even went back to make a personal rental. I'm so appreciative to mark for making sure I left with a rental, and not making a stressful situation more stressful. They answered my numerous questions, and were patient with my need for multiple extensions. Thank you both for going the extra mile, and making customers feel heard and valued. I will definitely drive past the other hertz for this one, every time. That being said it is only going to be four stars only because I did have a recurring issue with the company having a hold on money in my account; and struggling to get it reversed in a timely matter. I was surprised when I arrived to pick up the rental that because I made the reservation within 24 hours I had to have a credit card to put down, when I only had a debit card. I also ran into a little trouble with the toll roads, hopefully someone else can learn from my mistake. I took my transponder and drove the rental car for multiple days, I didn't see it on my account, so I called The Toll Roads, hoping to make a payment and find out why the transponder wasn't working. Because the car was registered to Hertz it read the license plate and instantly charged them, despite me having a sticker transponder on the dashboard, I believe I had $40 in convenience fees over the matter. Which wasn't very convenient. That being said, a lesson was learned, and hopefully, I prevent somebody else from making the same mistake. I will add a vehicle before taking the Toll Road and I will definitely be back for Mark and Wally for my next rental needs.

Update went to different location Honest location this time!…read moreThis time ended up paying for Parking and brought family members That I didn't need to Because this location is shifty! I was going to rent a car today But after the last experience Here of renting a car I will not At this location! They mislead Me and overcharged! Even I was a gold member! The Hertz Gold Treatment Store how to lose Gold Members the Ha Ha Ha Employees we got you good Team! They charged me 20.00 To add a family member on Rental! One day rental I thought Was 70.00 went well above 100.00.

I've always had exceptional service from Enterprise and this was no different! Everyone was top of…read moretheir game and excellent at their job! I returned my car early Monday morning and the lines were very long. To my delightful surprise, the whole process was quick; and I was taken to Caliber Collision immediately after checking out. Great job, all!

I had to rent a car, and Aiden was incredibly helpful throughout the process. He was kind,…read moreprofessional, patient, and made everything easy for me. I really appreciated the excellent customer service and wanted to make sure his professionalism was recognized.

Great customer service, but vehicle condition was disappointing…read more The staff at this location were actually great--the customer service was solid, and the check-in and check-out process was relatively quick and efficient. No complaints about the team at all. However, the condition of the fleet left a lot to be desired. There was almost no selection available, and I was given a Hyundai Elantra with over 35k miles on it. To make matters worse, the car itself was quite dirty on the inside when I picked it up. While I appreciate the fast and helpful service from the employees, Enterprise really needs to do a better job with vehicle maintenance and thorough cleaning between rentals.

I was told that the toll roads charges I incurred would not have a service fee added…read more Today I received a bill: Summary of Toll Charges Toll Charges: $9.34 (USD) Service Charge: $9.90 (USD) Total: $19.24 (USD) Sure looks like a service charge was added!

I spoke to Madeline on the phone. She was extremely helpful and went above and beyond.read more

Extremely Disappointed with Enterprise Rental Car…read more I am beyond frustrated with my experience with Enterprise. My vehicle has been in the body shop for three days, and despite having an insurance claim that was opened on July 7 and a rental reservation made for a vehicle comparable to the one I drive, I still do not have a rental car. I drive a Toyota Highlander, yet the only vehicles Enterprise has repeatedly offered me are a Nissan Altima or Honda Sonata. Those are not comparable to my SUV and do not meet my transportation needs. What is even more disappointing is that I have spent hours calling branch after branch--at least 10 different Enterprise locations--and every single one tells me they are booked and have nothing available. How is it possible that every location has no comparable vehicles when my rental should have been planned well in advance? Customer service has been just as disappointing. I've called to explain my situation, asked for help, and requested callbacks, but no one has followed through. After being without a car for three days, I expected better communication, more urgency, and at least some effort to find a solution. I understand that inventory can be limited, but leaving customers stranded while offering no meaningful assistance is unacceptable. A reservation should mean something, especially when it's tied to an insurance claim. I hope Enterprise takes a closer look at how situations like this are handled because this experience has been incredibly stressful and has fallen far short of the level of service I expected. Note: Since I couldn't find a Yelp page for Enterprise's corporate headquarters, I chose this location to post my review. This review is not about this specific branch or its employees. My experience reflects my interactions with Enterprise as a company after calling approximately 10 different locations, speaking with customer service, and contacting corporate headquarters twice to file complaints.

Just returned my rental today. Alyah and Jackson made this the easiest rental experience I've ever…read morehad. From the moment I walked in, they greeted me with big smiles. They were attentive, supportive, and went above and beyond to make sure everything went smoothly. This location on Edinger Ave is lucky to have them. Will definitely be coming back!

Very impressed with this location. Got helped by Jake and another gentleman. Vehicle I received was…read morein great shape, and deposit process was simple and fast. I would definitely rent here again.