Very few things went well or were ok. Jasmine tea was served piping hot and that started off our meal well. But things fell down after that. We ordered dim sum but everything seemed to be delayed and lots of angry conversations of staff with other customers put us on alert that things were not going smoothly inside The dim sum that was served was just luke warm and quality of dishes were not good. Portions too were not great . The XLB was served very very late and that too was not made well. Ambience was dull , sleepy and cold everywhere. Tables and condiment trays were unclean and all that made us decide not to return read more

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We used to enjoy the dim sum at this place and have visited several times in the past, but today was very disappointing. Most of the dim sum items seem to have changed, and it feels like they may have changed the chef. Some of the servers were very nice--attentive, patient, and genuinely trying to explain things to us, which we appreciated. Some was just spoke to us in Chinese words. However, the atmosphere feels dated and could really use a remodel. At this point, I can't recommend this place until they improve the dim sum or bring back the previous quality. We didn't try any of the regular menu dishes, so we can't comment on those. read more

Not sure if it was day or time, but the Dim Sum selection was limited, but still good. Had chicken feet for the first time. Not bad, I must admit. No egg custered was available which was very upsetting. Service was not great but it was not bad. Staff kind of forgot about us, we tried several times to get the attention of the staff . read more

Our fault, we went there at 1:45 PM for Dim Sum. Their fault, serving cold food and a poor selection. We'll return but just beware....

Went for a Saturday lunch dim sum experience for my grandpa's birthday and he loved it. He really wanted dim sum but was also really craving lobster and a friend had suggested this restaurant. The service was really great. We were given a large table fairly quickly and it wasn't super busy which is surprising for a dim sum place on the weekend, but lucky for us, the service was great! There was no wait on carts and we received the food super fast. The lobster was great and we also ordered a very generous portion of crab fried rice. For me, I thought the dim sum was decent nothing was bad but I didn't think anything was especially great either, but I would go again if invited. The staff came by to wish my grandpa a happy birthday and we had a great time. read more

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This dim sum spot in Plano has been around for quite some time, and it's become our goto for a more relaxed brunch experince. This is our third visit, and we keep coming back because it's never as chaotic as the two more popular spots in the neighboring town especially during the weekend. The space is smaller, which means less chaos and more time to enjoy the food. Consistent, no frills dim sum without the wait. Although it can be really busy during peak hours. We are always here very early. read more

We use to come often, but today was a GREAT disappointment, the quality of the food is really bad, and things that we order, they keep telling us WE DO NOT HAVE IT. We are looking for a new place. read more

Recently went to Chen. Apparently Anna, the old owner sold the restaurant. The king poa chicken was flavorless and had no peppers or peanuts. The pork and shrimp steamed dumplings were still good and so were the fried shrimp balls but overall, I was very disappointed in the food and the service and will not be going back. They also forgot my sweet and sour sauce for shrimp balls and the hot chili oil I requested. Very disappointing used to be a go to Chinese restaurant for my entire family. read more

Our favorite place for dim sum. Wonderful staff and the food is excellent. Pork and shrimp dumplings, shrimp and leek dumplings, shrimp dumpling and sesame balls are a must. The entrees are also very good with generous potions. No one will leave hungry! read more

JS Chen Dim Sum & Barbeque - Pork and shrimp dumplings, sesame balls, shrimp and leek dumplings, shrimp dumplings and shrimp wonton soup. - Barbeque Near Me - Plano, Texas

Do not go here. New ownership and we ended up with dumplings that were clearly spoiled.

The service was great but the food wasn't that authentic! The shrimp rice noodle was just warm, not hot, the rice noodles were kinda mushy! The black bean sauce ribs didn't taste like real ribs! They added the taro roots to make it fuller! We also had the curry cuttlefish, it was ok, not much flavor! read more

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JS Chen may be my mom's favorite local dimsum place. From an Asian auntie, that's a good sign. Dining in is always preferred, since usually when we order takeout they always forget a side or too. Most recently they forgot our fried rice! read more

Here for dinner and service is OK. The dishes I got are not the way I expected, even though they have better ingredients. The authenticity is not there. The rice for Hainan Chicken should be cooked with chicken oil and stock. The congee should have fish fillet, peanuts, ginger.... The food is decent, just not what I expected. read more

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Horrible service. The service was non existent. We had to go get our own chopstick, plates, and dim sum. We asked the dim sum lady with the cart to come over to our table but she told us she doesn't want to. We had to serve ourselves. The food tasted sour and rotten. Don't eat here. read more

Where do I begin? Unfortunately I did not read the recent reviews about the change in ownership before going today. We have been to JS Chen before on several occasions over the years and zero issues (great service and great food). Today, however, was a complete 180. I noticed something was off when the restaurant workers spoke only Mandarin (usually a bad sign for a Cantonese restaurant). There also was not a soul in the restaurant around lunchtime. There also wasn't a hostess up front and just a couple of ladies babbling in the back of the restaurant. I had to wave at them to eventually be seated. The service did not improve as the meal went on. A worker never came to check on us during the meal. We had to flag someone down just to get them to add hot water to our teapot. Maybe the poor service could be overlooked if the food was good, but again, another 180 from the old JS Chen. The food was just awful. The shumai lacked any bite and just sort of crumbled as you ate it. Any dish that that had shrimp did not taste fresh and a bit sour. Another diner that came in after us had a similar complaint about the shumai and was pretty vocal about it with the wait staff. None of the dishes were particularly done well, portions were small, and frankly, all quite overpriced. The last problem capping off an awful dining experience was the debacle of the ordering process itself. They give you a sheet to fill out with the dim sum options, but they also roll around a cart. It's unclear if the cart is fulfilling your written order or if it is supposed to be more typical cart service. They don't check off your ticket/receipt consistently as dishes are placed on your table, so in the end, you don't know if your final tab is the ticket/receipt (like most dim sum places) or if the order sheet you originally filled out. In other words, there is no record of what dishes were actually delivered to your table, which is sort of fundamental for a dim sum place. In the end, they didn't bring out half of what we ordered on our order sheet, and it was super unclear if we were being charged for the food we ordered but they didn't bring out. We just paid whatever they asked so we could get the heck out of there. I can't imagine this restaurant will stay in business for long given the terrible service and awful food. We will never be returning and hope this review helps others avoid this once delightful restaurant. read more

food not what it use to be. Quality and tastes way down compared to before covid. We use to come here often but not anymore. Disappointing to say the least. read more

Food and service is not the greatest. Worst of all, the lady ran after us and said why didn't we leave tip... but it was left at the table. Won't be going here anymore. read more

I love the chinese/Cantonese style stirfry dishes especially from the lunch special or the all day special for 3 dishes and a soup. I've tried several and they were all good. Finally a place that has authentic asian food or what matches soCAL asian food. I've come almost once a week this past month. The portions are great. The inside is standard Chinese restaurant decor more old fashioned has some large tables for big family dinners. The service is fine, standard. The ladies working there are nice. Will be back soon... read more

I never like to give a negative review until I have been to a restaurant at least twice. My first visit was in 2017, on a Saturday, when the dim sum carts were in full service & it was delightful. My next visit was 2 weeks ago and then again tonight. FOOD: we ordered 5 dim sum plates. The first to be served was steamed Chinese vegetables, which came out cold. When we sent it back, the manager explained they were steamed, yes, we know and steam is HOT. She took it back and it came out warmer, but not hot. The second was scallops (bay) in ginger with peas and carrots. It was passable. Next, we had chicken feet. While this is an acquired taste, can be quite tasty, if done right. These were not, the breading was too heavy and became soggy & laden. Our last two included shrimp and pork dumplings, which were tasted, but put back on the plate. The last hope was the shrimp egg rolls. It was obvious the oil was old and left an off-putting taste on the wrappers. ATMOSPHERE: the restaurant is fine, family-atmosphere. What irks me is a bathroom that is half functional. Soap & towel dispensers didn't work, but a bottle of soap was there and a roll of towels. SERVICE: this has always been minimal effort service. All three times, we had to ask for water refills, our checks, all while management is at the front desk waiting for door dash pickups. TIP: if you go, avoid the dim sum menu and stick to the Americanized dishes. read more

JS Chen Dim Sum & Barbeque - DS20 Shrimp Egg Roll, CS17 Scallop & Shrimp in Garlic Sauce, DS8 Chicken Feet BB - Barbeque Near Me - Plano, Texas

This place USED to be great. Understanding it is now under new ownership. It's now a DISASTER. Dim Sum and dishes used to be great. Well made and fresh. Now depending on what you order, it is a best average. Most are below average to poor. A few are inedible. Shrimp items tasted a bit off. Service is pretty much completely lacking. Ordering is a mess. The whole experience was confused and disorganized. We could see we were not the only table with our hands up in the air completely confused as to what was joining on. Had no idea what or how they charged - just paid what they said . . . then got pressured to leave a larger tip - which we did just to get out of there. Will not be returning. A real shame too because it was a regular dim sum place for us. Please do yourself a favor and avoid. read more

Change in management and ownership. Service is very much lacking. Dim Sum carts are few and far between. Food is just not up to their old standards read more

Bad food, not taste like it used too, went on Sunday Morning for Yum Cha, but got ignored from all the Dim Sum Carts, then we tried to order it straight from the menu, and got waited for an hour, then got told by the waitress that they forgot to put the order, when the crab fried rice came out look really bad, they keep mentioning about the price but it wasn't really the problem to starts with. Overall Bad communication, service and food. Don't recommend anyone this place! read more

This place is exactly what you need when you want to get a quick dim sum fix. I'm not going to say it's amazing or someplace that will take your breath away. It's more like going to a El Fenix for Mexican food. Not the best but it's still going to satisfy. The service isn't very attentive but you can easily wave any person down and they will help you. I got the bbq combo and pork and shrimp shumai, Chinese broccoli, and some steam dumplings. I was needing a quick fix for my cravings and it hit the spot. read more

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We have eaten here for at least 15 years - maybe longer. Noted something seemed off tonight. Found out they are under new ownership. No problem...or so we thought. They dont have a liquor license when we tried to order wine. Asked the waiter if we can get our own from the grocery store. He says yes. We do. Bring back 4 bottles of soju. A lady comes by our table. We tell her we brought it. She nods her head and goes to to the back. We finish dinner go to pay. They TRY to tell us $15/bottle!! My boyfriend say no and she says ok $15 total which he agrees to and tell Me when he gets back to the table. I was not happy and I want to talk to the owner and they tell me she cant speak english and I said she seemed to say $15 per bottle pretty well. She and another gentleman come to the front to talk to me. They try to say it was "only $15" and i try to explain to them that you cant not tell someone there is a cost to something and just charge a ridiculous amount and their response was we changed it to $15 what are you complaining about? And "so whats the problem?" So at that point I just said Ive come here for 20 years and I wont be coming back. read more

Had a craving for dimsum and I was staying in town for work at a local hotel. I wanted to try a different place and this was pretty close with decent ratings. Got my normal go to dishes to compare with other dimsum places I've been to and it was pretty much what you would expect. Flavors were familiar and tasty. Not bland or overly salty. Came out hot and fresh from the kitchen. Mind you I came in for dinner around 7:30pm so I'm pretty sure they steamed my order right when I placed them. Expect to wait a few and I was fine with that. Portions are okay and like I said the flavors were great but it felt a bit overpriced. I didn't order any exotic like sharks fin. Just the normal Shumai, beef spare ribs which was quite small for the price. You can see from the picture and that was only one piece less than what it was when it served. Overall, if you're craving and it's getting late, they're open until 9:30pm I believe. read more

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After they changed the owner, the customer service decreased significantly in quality. When we ordered a large serving of fried lobster with rice, we only recieved a small portion of lobster. After communicating this issue with them, they didn't understand so we just dealt with it, until they charged us 89.95 for that same lobster. Additionally, when we asked for water, they gave us tea instead and charged us for that $7. The service is also incredibly slow, to the point where tables around us were waiting for up to 40 minutes. The food was decent, but the poor customer service degraded our experience. read more

After they changed the owner, the customer service decreased significantly in quality. When we ordered a large serving of fried lobster with rice, we only recieved a small portion of lobster. After communicating this issue with them, they didn't understand so we just dealt with it, until they charged us 89.95 for that same lobster. Additionally, when we asked for water, they gave us tea instead and charged us for that $7. The service is also incredibly slow, to the point where tables around us were waiting for up to 40 minutes. The food was decent, but the poor customer service degraded our experience. read more

I wish I could give this no stars. The BBQ pork we ordered was raw and cold (it is supposed to be cooked). The flat rice noodles were crunchy and overcooked. Stale almost. Service was deplorable - our server attempted to pressure us into leaving a higher tip and tried to force us to raise it. Had heard a good review but was extremely disappointed and upset with our first visit. It will be our last. read more

Came here on Sunday morning for dimsum with a group of 6 friends. Although the restaurant was very busy, it was easy to find a table for 6. I had never really had dimsum before, so it was a wonderful new experience. The food was fantastic. I especially loved the soup dumplings and bbq pork baos. The shrimp dumplings and chicken and scallion dumplings were delicious as well. We also ordered the Kung Pao chicken, fried rice, and sea bass in black bean sauce. All three of these dishes were delicious! The only thing I would recommend before going to this restaurant is to bring a friend who speaks Chinese if you don't do so yourself. Although it is possible to communicate with the staff if you don't know Chinese, many if the waiters don't speak English so it is easier if you have a Chinese speaker in your group! read more

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I brought my Asian American family from out of State who are dim sum lovers. They wanted cart service; however, dim sum cart service is only on weekends. We had to order off menu. It was still a great experience. There were many choices. The staff was patient and friendly. The food came out quick and was all really delicious & authentic imo. We will return! read more

WOW! I came for lunch on a Saturday, and it was incredible. The cart ladies came by often, there were a variety of different dishes, and the service was amazing. The staff were so nice and attentive. All the food looked way better than other dimsum places. I was so sad that I was too full to try them all. I highly recommend! read more

It's been awhile since I came here, and I still find the food to be enjoyable. I think the best dish we tried this time around was the beef crispy noodle. I mentioned in my previous review that I'd try some of their dim sum, which I did. I found it to be good. The waitresses here were courteous and helped us with the takeout. I'm a little surprised at the score because I had a positive experience here. read more

Disappointed ! Our walnut shrimp come half dishes as you can see on the photo and is not even good. Eggplant come with just eggplant taste No Favorite like adding soy sauce. Pork chop taste okay is just more bone then meat. Charging $1.85 for bowl of rice? Really ?? When I got home I was feeling food sick ! This place need to do something !!! read more

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Food wasn't very good. Oil used was burnt and old, my family felt sick after we ate here. Very disappointed, we really wanted to have some Dim Sum. read more

Delicious food. Friendly service. Large private room for parties. Great special dishes snd dim sum.

I was craving dim sum while visiting family in Dallas, and this place was located only a few miles from our hotel. I wasn't sure how our experience was going to be with the reviews on Yelp being only a few stars, but I'm glad I stopped by the service was good considering it was pretty busy. The food was pretty good , and I didn't have to wait long to get the dishes I wanted. read more

We went on a Saturday for dim sum. There was a long line so we took a number and waited. After about 30 min, I noticed groups of 3, same size as ours, with later numbers being called. So I inquired. They claim they called our number. I HIGHLY DOUBT THAT as I was literally seated right in front of the podium. Their microphone system was like listening to "adults" talk on a Charlie Brown cartoon. Very hard to make out. The food was good. Arrived quickly. We got all the usual ha gao, shiu mai, leaf wrap sticky rice. The freshly made to order pan fried turnip cake was the best. Everything else was just ok. But good for DFW area I guess. Unless we find another dimsum place, we will be back. But this restaurant really couldn't stand a chance in NY, LA, or SF. read more

I went around 2PM - a little past regular lunch. The dishes seemed like they were steamed/kept warm for too long. Almost everything tasted overly mushy. For example, the har gow wrappers fell apart and the shrimp was tough. The staff were nice, but it didnt seem like they had a lot of options the particular time I went. I'd rather just buy frozen dim sum options in the Asian markets nearby and cook it yourself. read more

JS Chen Dim Sum & Barbeque - Barbeque Near Me - Plano, Texas

Dear all customers, You all need to carefully check your check before handing over your credit card at the end of your meal! My friends went and they 'accidentally' overcharged them for a large amount of money. It was a party of 5 and they ordered tea for everyone. Instead of charging them the teas, they charged them the price of 5 orders of extra large dim sum! Scam alert everyone!! They said they will not return!! The owner didn't even apologize! Enough is enough already!! I don't want anyone to become victims again at this place! read more

I've never been here but I always order from here on Uber Eats whenever I'm craving dim sum. They have reasonable pricing and decent portions. They even have dungeness crab and lobster you can get delivered to your house. My fav items are chicken feet, preserved egg and pork congee, and dungeness crab fried rice. Will definitely keep ordering from here when I'm craving dim sum or "house special" style crab or lobster. read more

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