The taste of roast duck and crabfried rice are vary good. Duck is juicy,, The crab fried rice was cooking with galic souce and other seasoning; wary good and fresh crab. read more

Last week I with my customer went to this restaurant, The bbq duck is very juicy , meat is tender , and skin is crispy ! This is best ever I ate in Dallas restaurant ! Also the owner introduced her Beijing Bun , tastes very good ! Will come again ! read more

We've been here many times over the years. The previous owner did a fantastic job and their food was great! We went last Saturday and noticed only two other tables were occupied at 12:30pm. That should have been our red flag. Normally this place is crazy busy by this time with a significant wait. The A/C was definitely not on. It was very warm in the restaurant. The staff was barely alive. Food had gone from fantastic to barely edible. The new owner came out to see how we were doing. We said something tasted off and it wasn't very good. She said it was all made fresh. She criticised the previous owner saying they didn't make their food fresh. She said this is Bejing style, not Cantonese style now. Well, I've been in the restaurant industry for 38 yrs. I can tell you...it wasn't fresh. The dim sum shrimp balls were super greasy and papery in texture. Their "football" pork filled dumplings were nasty and deflated. They tasted more like potatoes. Many of their dim sum dishes weren't available. Everything was terrible. Service was practically nonexistent. After waiting for quite a while for our dimsum, the owner came back to see how all was going. We told her the food hadn't come out and we just wanted to cancel it. She walked away and came back 20 mins later with the food we had cancelled. After we had already told her we didn't want it, she said she already cooked it and we couldn't return it. As we went to pay, I mentioned that we no longer recognize the restaurant we used to love. The ladies at the register said they hadn't been paid for over two months and the owner has been keeping their tips. So, I tipped them in cash. They obviously felt bad for the owner and sacrificed their wellbeing to help the restaurant survive. Well, they said they'd be surprised if the restaurant lasts another month or two. The owner obviously doesn't think she is the problem. So sad to see this happen to a previously great restaurant. I hope she figure out what is wrong and fixes it. So sad what has happened to this place. read more

We came for dim sum and to be honest, probably the worst dim sum place I had. We order shu mai, pork spare rib, fried shrimp ball, shrimp dumpling and shrimp fun roll and hot and sour soup. Starting with the soup, the soup taste like drinking a bowl of vinegar, so sour. The pork spare rib had no flavor, tasted like leftover from the night before that the meat tasted bad. The taste on all the food was very off overall. And aside from the food. They are overall under staff. It look like the owner - elderly lady is the only one running the restaurant along with just 1 cook. Giving 2 star cause she's running by herself read more

Very few things went well or were ok. Jasmine tea was served piping hot and that started off our meal well. But things fell down after that. We ordered dim sum but everything seemed to be delayed and lots of angry conversations of staff with other customers put us on alert that things were not going smoothly inside The dim sum that was served was just luke warm and quality of dishes were not good. Portions too were not great . The XLB was served very very late and that too was not made well. Ambience was dull , sleepy and cold everywhere. Tables and condiment trays were unclean and all that made us decide not to return read more

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I was sick in bed last night and really wanted some soup and congee. I ordered a wonton noodle soup and a congee for the morning. Took over an hour to get the food. The wonton noodle soup came without the red vinegar which is essential if you know Cantonese food. The soup was also somewhat of a strange flavor. It wasn't the usual wonton noodle soup flavor, but it tasted like they used the duck bones from the roasted duck and vegetables to make a soup base, which is also not typical of a wonton noodle soup. Then this morning, woke up to have some of the Li Wan style congee I ordered and opened to find this hot mess. First off, the rice to ratio is way off. This isn't even congee, it's just soggy rice. If I can still see grains of rice then it isn't congee at all. Second of all, giant chunks of duck and roast pork. Everything should be cut very thin. And duck skin? Why? That's not one of the ingredients. And also shrimp? No no and no. ‍ they just threw things in there that doesn't even belong. No ginger though? They clearly didn't think whoever ordered this knew what they were ordering. I never thought their food was top notch but never thought it was terrible either despite the bad reviews but this it for me. I won't be wasting my money here ever again. read more

JS Chen Dim Sum & Barbeque - Barbeque Near Me - Plano, Texas

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New management. The staff smokes in the kitchen, it smells so strong. Used to be a 5-star, worth-the-wait dim sum spot. Now it's not even 1 star. We came in at 11, and the restaurant was completely empty. We were the only table there. After waiting an hour, most of our food finally came out, but we were still missing three dishes. The staff didn't even realize it until we asked them to check the paper we marked our order on. The food quality was also extremely disappointing. The dumplings tasted freezer-burned, dry, stale, and microwaved instead of fresh. The scallops came out undercooked. The egg fried noodles were inconsistent -- some noodles were hard and crunchy like they weren't fully cooked, and even the onions were still hard instead of soft and cooked through. Really sad to see how far this place has fallen compared to how good it used to be. read more

JS Chen Dim Sum & Barbeque - a variety of dim dim dim dim dim dim dim dim dim dim dim dim dim dim - Barbeque Near Me - Plano, Texas

Worse dim sum I ever had. I would give zero star if I could. Will never go back again!

Zero stars if I could!! The worst dim sum we've ever had. The shrimp wasn't good quality or fresh. Everything tasted off and was soggy and small. The food quality is just horrible. The food is overpriced for the quality. We lived in Asia for many years and know what proper dim sum tastes like. That was NOT it. read more

My parents and I have been coming here since I was a kid. To not see even one employee I recognize was a shock. Their Peking duck was so dry we barely ate it. My mom's favorite dish was their crab rice and thankfully that one was really good but it wasn't enough to make up for everything else. A once busy restaurant now barely shows any life. This place used to be our family's Sunday morning meal, I'm sad to see it go down hill. read more

We used to enjoy the dim sum at this place and have visited several times in the past, but today was very disappointing. Most of the dim sum items seem to have changed, and it feels like they may have changed the chef. Some of the servers were very nice--attentive, patient, and genuinely trying to explain things to us, which we appreciated. Some was just spoke to us in Chinese words. However, the atmosphere feels dated and could really use a remodel. At this point, I can't recommend this place until they improve the dim sum or bring back the previous quality. We didn't try any of the regular menu dishes, so we can't comment on those. read more

Not sure if it was day or time, but the Dim Sum selection was limited, but still good. Had chicken feet for the first time. Not bad, I must admit. No egg custered was available which was very upsetting. Service was not great but it was not bad. Staff kind of forgot about us, we tried several times to get the attention of the staff . read more

I got served spoiled meat inside the bbq pork Cheung Fun, and it tasted like cigarettes. Absolutely disgusting.

New owner who is tone-deaf to the feedback from the customers. She fired the chef who was one of the best Asian chef in town. Our family ate there recently and was shocked at the empty restaurant during a Sunday morning that is usually packed for Dimsum. We had the basic dishes and nothing tasted right. She said all dishes are fresh because their fridge was broken. I don't know if that fact makes me feel better. She does not provide the staff their tips and is horrible with them. read more

Went for a Saturday lunch dim sum experience for my grandpa's birthday and he loved it. He really wanted dim sum but was also really craving lobster and a friend had suggested this restaurant. The service was really great. We were given a large table fairly quickly and it wasn't super busy which is surprising for a dim sum place on the weekend, but lucky for us, the service was great! There was no wait on carts and we received the food super fast. The lobster was great and we also ordered a very generous portion of crab fried rice. For me, I thought the dim sum was decent nothing was bad but I didn't think anything was especially great either, but I would go again if invited. The staff came by to wish my grandpa a happy birthday and we had a great time. read more

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Horrible experience. Avoid this place. I was served entirely wrong dishes because the kitchen ran out of what I actually ordered. Instead of asking me, the owner/server just brought out different food, claimed it was "similar," and expected me to accept it. This is completely unethical. To make matters worse, the beef noodle soup smelled putrid, like rotten meat. Save your money and go elsewhere. read more

Js chen is dirty and the food is terrible. I had a bad experience eating there and the waitress and manager were rude and greedy. Do not recommend this place. read more

This dim sum spot in Plano has been around for quite some time, and it's become our goto for a more relaxed brunch experince. This is our third visit, and we keep coming back because it's never as chaotic as the two more popular spots in the neighboring town especially during the weekend. The space is smaller, which means less chaos and more time to enjoy the food. Consistent, no frills dim sum without the wait. Although it can be really busy during peak hours. We are always here very early. read more

Their big crab rice is very tasty plus some other delicious dishes( such as pineapple fish), not on the menu are pretty good.

Our fault, we went there at 1:45 PM for Dim Sum. Their fault, serving cold food and a poor selection. We'll return but just beware....

Stop by for roast duck and very impressed with the quality. The lady owner is very friendly to. We will come back again.

Some context- my family has been coming to this restaurant since it was in Richardson- 30+ years. Friday night at 7 we were THE ONLY CUSTOMERS! It was a sign of things to come. One server for the entire place so she was doing orders, running the cash register, we had to write down the numbers of what we wanted. We ordered family favorites and were so disappointed. The wonton soup was bland and tasteless, the dumplings dry and overcooked, the beef flat noodle was bland and greasy. Sesame balls were hard as a rock with very little red bean in the center. We have been loyal customers for years but we don't plan to go back. read more

Our favorite place for dim sum. Wonderful staff and the food is excellent. Pork and shrimp dumplings, shrimp and leek dumplings, shrimp dumpling and sesame balls are a must. The entrees are also very good with generous potions. No one will leave hungry! read more

JS Chen Dim Sum & Barbeque - Pork and shrimp dumplings, sesame balls, shrimp and leek dumplings, shrimp dumplings and shrimp wonton soup. - Barbeque Near Me - Plano, Texas

We use to come often, but today was a GREAT disappointment, the quality of the food is really bad, and things that we order, they keep telling us WE DO NOT HAVE IT. We are looking for a new place. read more

The service was great but the food wasn't that authentic! The shrimp rice noodle was just warm, not hot, the rice noodles were kinda mushy! The black bean sauce ribs didn't taste like real ribs! They added the taro roots to make it fuller! We also had the curry cuttlefish, it was ok, not much flavor! read more

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Do not go here. New ownership and we ended up with dumplings that were clearly spoiled.

JS Chen may be my mom's favorite local dimsum place. From an Asian auntie, that's a good sign. Dining in is always preferred, since usually when we order takeout they always forget a side or too. Most recently they forgot our fried rice! read more

The staff was very nice and served us immediately. The food was fresh and tasty. Very nice people. Would recommend.

Horrible service. The service was non existent. We had to go get our own chopstick, plates, and dim sum. We asked the dim sum lady with the cart to come over to our table but she told us she doesn't want to. We had to serve ourselves. The food tasted sour and rotten. Don't eat here. read more

Here for dinner and service is OK. The dishes I got are not the way I expected, even though they have better ingredients. The authenticity is not there. The rice for Hainan Chicken should be cooked with chicken oil and stock. The congee should have fish fillet, peanuts, ginger.... The food is decent, just not what I expected. read more

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Where do I begin? Unfortunately I did not read the recent reviews about the change in ownership before going today. We have been to JS Chen before on several occasions over the years and zero issues (great service and great food). Today, however, was a complete 180. I noticed something was off when the restaurant workers spoke only Mandarin (usually a bad sign for a Cantonese restaurant). There also was not a soul in the restaurant around lunchtime. There also wasn't a hostess up front and just a couple of ladies babbling in the back of the restaurant. I had to wave at them to eventually be seated. The service did not improve as the meal went on. A worker never came to check on us during the meal. We had to flag someone down just to get them to add hot water to our teapot. Maybe the poor service could be overlooked if the food was good, but again, another 180 from the old JS Chen. The food was just awful. The shumai lacked any bite and just sort of crumbled as you ate it. Any dish that that had shrimp did not taste fresh and a bit sour. Another diner that came in after us had a similar complaint about the shumai and was pretty vocal about it with the wait staff. None of the dishes were particularly done well, portions were small, and frankly, all quite overpriced. The last problem capping off an awful dining experience was the debacle of the ordering process itself. They give you a sheet to fill out with the dim sum options, but they also roll around a cart. It's unclear if the cart is fulfilling your written order or if it is supposed to be more typical cart service. They don't check off your ticket/receipt consistently as dishes are placed on your table, so in the end, you don't know if your final tab is the ticket/receipt (like most dim sum places) or if the order sheet you originally filled out. In other words, there is no record of what dishes were actually delivered to your table, which is sort of fundamental for a dim sum place. In the end, they didn't bring out half of what we ordered on our order sheet, and it was super unclear if we were being charged for the food we ordered but they didn't bring out. We just paid whatever they asked so we could get the heck out of there. I can't imagine this restaurant will stay in business for long given the terrible service and awful food. We will never be returning and hope this review helps others avoid this once delightful restaurant. read more

Food and service is not the greatest. Worst of all, the lady ran after us and said why didn't we leave tip... but it was left at the table. Won't be going here anymore. read more

I never like to give a negative review until I have been to a restaurant at least twice. My first visit was in 2017, on a Saturday, when the dim sum carts were in full service & it was delightful. My next visit was 2 weeks ago and then again tonight. FOOD: we ordered 5 dim sum plates. The first to be served was steamed Chinese vegetables, which came out cold. When we sent it back, the manager explained they were steamed, yes, we know and steam is HOT. She took it back and it came out warmer, but not hot. The second was scallops (bay) in ginger with peas and carrots. It was passable. Next, we had chicken feet. While this is an acquired taste, can be quite tasty, if done right. These were not, the breading was too heavy and became soggy & laden. Our last two included shrimp and pork dumplings, which were tasted, but put back on the plate. The last hope was the shrimp egg rolls. It was obvious the oil was old and left an off-putting taste on the wrappers. ATMOSPHERE: the restaurant is fine, family-atmosphere. What irks me is a bathroom that is half functional. Soap & towel dispensers didn't work, but a bottle of soap was there and a roll of towels. SERVICE: this has always been minimal effort service. All three times, we had to ask for water refills, our checks, all while management is at the front desk waiting for door dash pickups. TIP: if you go, avoid the dim sum menu and stick to the Americanized dishes. read more

JS Chen Dim Sum & Barbeque - DS20 Shrimp Egg Roll, CS17 Scallop & Shrimp in Garlic Sauce, DS8 Chicken Feet BB - Barbeque Near Me - Plano, Texas

I love the chinese/Cantonese style stirfry dishes especially from the lunch special or the all day special for 3 dishes and a soup. I've tried several and they were all good. Finally a place that has authentic asian food or what matches soCAL asian food. I've come almost once a week this past month. The portions are great. The inside is standard Chinese restaurant decor more old fashioned has some large tables for big family dinners. The service is fine, standard. The ladies working there are nice. Will be back soon... read more

Recently went to Chen. Apparently Anna, the old owner sold the restaurant. The king poa chicken was flavorless and had no peppers or peanuts. The pork and shrimp steamed dumplings were still good and so were the fried shrimp balls but overall, I was very disappointed in the food and the service and will not be going back. They also forgot my sweet and sour sauce for shrimp balls and the hot chili oil I requested. Very disappointing used to be a go to Chinese restaurant for my entire family. read more

food not what it use to be. Quality and tastes way down compared to before covid. We use to come here often but not anymore. Disappointing to say the least. read more

This place is exactly what you need when you want to get a quick dim sum fix. I'm not going to say it's amazing or someplace that will take your breath away. It's more like going to a El Fenix for Mexican food. Not the best but it's still going to satisfy. The service isn't very attentive but you can easily wave any person down and they will help you. I got the bbq combo and pork and shrimp shumai, Chinese broccoli, and some steam dumplings. I was needing a quick fix for my cravings and it hit the spot. read more

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Had a craving for dimsum and I was staying in town for work at a local hotel. I wanted to try a different place and this was pretty close with decent ratings. Got my normal go to dishes to compare with other dimsum places I've been to and it was pretty much what you would expect. Flavors were familiar and tasty. Not bland or overly salty. Came out hot and fresh from the kitchen. Mind you I came in for dinner around 7:30pm so I'm pretty sure they steamed my order right when I placed them. Expect to wait a few and I was fine with that. Portions are okay and like I said the flavors were great but it felt a bit overpriced. I didn't order any exotic like sharks fin. Just the normal Shumai, beef spare ribs which was quite small for the price. You can see from the picture and that was only one piece less than what it was when it served. Overall, if you're craving and it's getting late, they're open until 9:30pm I believe. read more

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Came here on Sunday morning for dimsum with a group of 6 friends. Although the restaurant was very busy, it was easy to find a table for 6. I had never really had dimsum before, so it was a wonderful new experience. The food was fantastic. I especially loved the soup dumplings and bbq pork baos. The shrimp dumplings and chicken and scallion dumplings were delicious as well. We also ordered the Kung Pao chicken, fried rice, and sea bass in black bean sauce. All three of these dishes were delicious! The only thing I would recommend before going to this restaurant is to bring a friend who speaks Chinese if you don't do so yourself. Although it is possible to communicate with the staff if you don't know Chinese, many if the waiters don't speak English so it is easier if you have a Chinese speaker in your group! read more

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This place USED to be great. Understanding it is now under new ownership. It's now a DISASTER. Dim Sum and dishes used to be great. Well made and fresh. Now depending on what you order, it is a best average. Most are below average to poor. A few are inedible. Shrimp items tasted a bit off. Service is pretty much completely lacking. Ordering is a mess. The whole experience was confused and disorganized. We could see we were not the only table with our hands up in the air completely confused as to what was joining on. Had no idea what or how they charged - just paid what they said . . . then got pressured to leave a larger tip - which we did just to get out of there. Will not be returning. A real shame too because it was a regular dim sum place for us. Please do yourself a favor and avoid. read more