"Professionalism is NOT JR Ball Termites best asset". On Monday 4/29/19, Todd Ball did not bother to show up with his workers to explain to us the process of what would be happening during the fumigation period. We had to ask Todd Ball if the Gas Company had been contacted to shut the gas off? Todd Ball lied and said it has all been taken care of and they would be at my home at noon. Supposedly he completed the online request to have the gas shut off on Thursday. However, his office assistant stated JR Ball Termites forgot to make the call on Thursday and now will do it today (Friday). We were looking forward to having the Gas Company to come on Monday, so JR Ball Termites can start the fumigation however, Todd Ball Termites started on Tuesday, 4/30/19, (now one day behind schedule).
JR Ball Termites failed to inform us, that we were responsible for contacting the Gas Company to have the gas turned back on (his company called to turn it off). We discovered this when trying to cook dinner, I called the Gas Company and was told no one requested to have the gas turned back on. Now we are one day behind schedule and we are now without hot water for showers and cooking due to his lack of communication. The Gas Company informed us it will be two day until the gas can be turned back on (Saturday). This was so frustrating and Per Todd Ball he claims he told us "we" had to call the Gas Company and schedule a time for them return to have the gas turned back on.
Todd Ball offered to pay for the extra day rental for the RV we rented, if we provided a receipt. JR Ball Termites lead worker requested for the $800 deposit, but when we asked Todd Ball for a receipt he said "oh I'll have my guy write you out something" we said NO, you will get your deposit check when you provide us with a receipt. We were dumbfounded that he would ask us to provide him with a $100 receipt for the RV rental but wanted us to accept something "his guy" just wrote out on a piece of paper for our $800 deposit.
Todd Ball stated he will remove the tent first thing in the morning, while waiting on him so we could return to work. We attempted to call and text Todd Ball to find out what time exactly is that going to be. Todd Ball would not respond to any phone calls and texts until we called a business acquaintance who referred us to him. When Todd Ball finally return our calls (via our acquittance) he sated his workers will arrive between 11:00 am and 1:00 pm to remove the fumigation tent however, they didn't show up until 2:20 pm on Thursday, 5/2/19. We were expected to be at work that day by late morning but had to take another day off, so this could be completed. We will end this review how we started it, "Professionalism is NOT JR Ball Termites best asset" read more