Horrible experience with Joy's cleaning service: I received an email from Sarah @ Joy's Cleaning Services LLC on 3/7 for my phone number, which I provided and she called me at. I was trying to schedule for 3/10 and she said she would call back in a few minutes to let me know if possible. I never heard back until I emailed on 3/8 and was told them by them I was booked for 3/17 between 11 - 2PM. At 1:42 during their arrival window I received an email from Amazon I had been cancelled by the Joy's. I called Joy's to thank them for wasting 3 hours of my day sitting around and wondered why they did not reach out to me directly. The male I spoke with was rude and tried to tell me they tried to contact me but did not have my number (Odd as I talked to Sarah from Joy's a few times.) Glad they were never in my house if this is the type of organization they run. After reading some more reviews on Joy's it appears he uses the same excuse several times for his last minute cancellations. "They were in a car accident." Update - Armando is now texting me at 2:30 in the morning harassing me. He also messaged me on Facebook calling me a "Piece of $h!t" read more

Quick update: The petty owner Armando did a followup comment after my review clarifying the circumstances of what happened with my failed service. He offered me a free cleaning as a compensation which I did not take him up on. It's a month later and I'm checking Yelp and apparently I got a message from Armando asking me to get a job and calling me b*tch. I understand his frustration, but this is unnecessary and petty on his part. This was an honest review and I stand by it. Him failing to show up caused me a lot of stress that day and I could not get anything done. How good of a service does he offer, I still don't know. But I don't like to deal with unprofessional people that understand the difference between business and personal. I got charged ahead of time for a service he did not provide. Him insulting me us a good reflection of why I would not use his services again read more

Joy's Cleaning Services - Armando insulting me after a review - Office Cleaning Near Me - Carol Stream, Illinois

Bailed on me after waited for 4 hours. Never answer phone calls. The company is horrible. I booked move in cleaning through Amazon 11 days before my appointment. 2 days before service, I got a call said they want to move my appointment from 8-11am to 4 in the morning or 11 at night. I refused as these are ridiculous hours to get home cleaning. The man called me said he will call back later, while he did not. I check with them the day after to see my appointment was still valid at the original time. They said yes. At the service day, I waited from 8am to 12, called and emailed multiple times. No answer. Then I got an email with only one sentence: our team has a car accident and has to cancel your order. They canceled me when they already so late with one sentence and a "car accident ". I called them, as always, no pick up. I emailed them, they said we can service you at 11pm. Ok, they took my time as hostage and ask for whatever they want. I have to move in tomorrow and all I can do is to clean by my self. During the whole time, they NEVER PICK UP PHONES. They only reply to email when they want. And they cancel you without told you and let you wait for 4 hours. Booking through Amazon, they only let you complaint when their service is bad, but you have no way to complain when they cancel your order and no service provided. WORST CLEANING COMPANY EVER. read more

Joy's Cleaning Services - Office Cleaning Near Me - Carol Stream, Illinois

This kitchen and bath needed DEEP cleaning do to a tenant. I asked Armando to stop by to give an estimate to ensure he knew the scope of the required work. He accepted the job and estimated 6 hrs. He and his two family members worked for 5 hr 45 minutes. Were they busy? Yes. Did they get anything CLEAN? No! Not even close. Everything was cleanER, but NOT CLEAN. Every single thing everywhere. I pointed out several points to give him the chance to make it right. He did not. He had to go to work. Joy's Cleaning Services did a "half a**ed job". Stay away from this company like the plague. I trusted this young man. This man gave me his WORD he would be able to handle this job. He said "I give you my word". In my humble opinion, DO NOT HIRE THIS GUY. You will be sorry. read more

I didn't even get a chance to use them, because of the high quote and nasty reply on thumbtack. $110 for a two bedroom 1,000 square ft apartment is unreal for a quote. Then after I replied stated it was high, they told me not to waste their money unless I was interested, that they get charged for customer replies, So rude and unprofessional!!!! NO thanks! read more

I have Joys Cleaning service for a bi weekly cleaning of my townhome in elgin. They do quality work and while they sometimes run behind due to previous jobs they always call me and give me a time frame ahead of time. They leave my place spotless. That why i have them. They are very detailed and the staff is friendly. They are doing a fantastic job. They are very detailed and the owner always follows up with me to be sure i am satisfied with my cleaning. read more

This was the first time I have ever hired a cleaning service. They were great. I had two people for 5 hours. They did a fantastic job. I was really impressed with their attention to detail. They also worked around me and my dog. Competitive rates and you couldn't ask for friendlier staff. read more

Fabulous Cleaning Service!! They are prompt, hardworking, and thorough! Also, Joy, the Owner is very courteous and professional. We are thrilled to find such a high quality and professional cleaning service in the city! We will be retuning!!! read more

I am very disappointed in the service by Joys. We had them once before and they were late to the appointment. Once they did get to our home the cleaning job was decent, not great but not horrible. We have a birthday party coming up for our daughter and wanted to use them because we knew what to expect. They were schedule for this past Tuesday and called because they couldn't make it and wanted to reschedule which was fine. They were scheduled for today and after being over a half hour late they canceled. No reason was provided, which in my opinion is poor business. They didn't event attempt to provide a make up time or to come later. I would never recommend them to my family or friends because they are completely unreliable. read more

I used Joy's Cleaning Services to do a deep cleaning between tenants. I am extremely happy with the quality, communication, being on time and attention to detail. I am very happy and will definitely use their services again, as well as recommend them to friends and family! Thank you! read more

I have always had a great experience with Joy's. I've used them at 2 locations for a move out and a move in cleaning and I was very pleased with the results. I've also used them a few times on short notice and they were always able to accommodate. If there was any scheduling conflict Armando was always pleasant and great with communication. I am contemplating setting up a monthly or biweekly service with them. Their pricing seems reasonable and the service is great. read more

Absolutely terrible. As a new home owner in my area I received a gift card with their information reading as "Post Renovation Cleaners". I did not know they were "Joy's Cleaning Service" until I saw the payee info on my bank statement. I called several times and finally got a hold of who I think is the owner. I told him that I bought the house in April and just finished my renovations and needed the house to be cleaned and ready for Aug 5th move-in date. He promised to call and confirm the date and time they would be there the week before and I never heard anything. I finally called him, and he said they would be there Wed Aug 2nd. No show, no call. Then they said Aug 3rd - no show, no call. After telling them that I had to cancel my floors being done waiting for them (I couldn't have the wood floors done until they were cleaned) he promised they'd be there Friday Aug 4th, a day before I'm scheduled to move-in. I finally got a call Friday night saying they would be there around midnight and they did, for several hours. I got a call at 3 am asking for my credit card information and like an idiot I gave it to them without having seen "the work". They charged my $270 from the original $120 he quoted me and then told me I couldn't use the gift card because of some issue he had with Nu Card even though I told him that's where I got his info from originally. I was beyond angry and upset when I got to the house in the morning with the movers. I video-taped the debris and dust i wiped up from all over the house. The floors, cabinets, drawers and other basics of the house had never been cleaned. What they did clean, was well, but it wasn't anything we discussed, and took me weeks to the cleaning I paid THEM for. Here's where it gets worse: When I called him he said he didn't know what he was walking into because he typically charges more for post renovation cleaning. I reminded him that's the reason why I called his service and explained that at least 3 times, in 3 different conversations - what the situation was with the house. The house was empty it shouldn't have been that difficult or involved for a company who actually knew what they were doing. I tried to stop the payment the same day, and it had already went through. My bank put us both on the phone and it ended in a shouting match and some very unprofessional text messages. This company is no company at all. My fault for letting them into my house at midnight and then paying them for a service I never saw - I totally own it. They put me in a bind and I was desperate. I should've called someone else after the first time he said he'd call me, and didn't. They advertise themselves as something they are not, don't keep their appointments and they have no idea what they're doing as far as cleaning, their clients, who they talk to and scheduling. Stay away from these folks. read more

Tried Joy's cleaning service for the first time for our 3 BD ranch. Tenant was happy with the cleaning and left the place smelling very nice. Will recommend! read more