I had such a wonderful experience at Joy-per's Shoes in Salinas, thanks to Jerry, the floor manager. I have some foot issues, so finding the right pair of shoes can be challenging. Jerry was incredibly patient, kind, and knowledgeable throughout the entire process. He spent a great deal of time helping me try different styles and sizes, never making me feel rushed. Although they didn't have the exact size I needed in the shoe I wanted, Jerry went above and beyond by offering to stay in touch and let me know when new inventory arrives. That level of customer service is hard to find these days. If you're looking for someone who genuinely cares about helping you find the right shoes, I highly recommend asking for Jerry. His professionalism, expertise, and kindness made my visit a truly positive experience. Thank you, Jerry--I look forward to coming back! Janette read more

I just had my first visit at Joypers! They've been around forever tho. I wanted to check out their collection of shoes. I was able to find my shoe size and try on some shoes. I was able to order a pair that wasn't available in my size and color. I also found some really nice earrings. What was fun is that I got to spin the wheel for additional discount due to their anniversary sale which was a good deal! Can't wait to go back! read more

It all works out! Just believe & have faith! Please do onto others as you wish to have done to you! I never win anything and I never expect anything especially for free, but thank goodness my best friend tagged me in their post and I was able to win a brand new pair of shoes . What an absolute blessing I am beyond thankful and grateful to. @joypersshoes for hosting this event to the community, especially in the times of economic crisis that so many people are living through & having an opportunity like this is beyond blessings. As we all know, this facility has been a pillar of our community for years. We have to remember to shop these stores so they stay around forever. I am so proud that I have patronized this business prior to winning.(I even bought a couple things while I was there. They are having a huge sale if you read this anytime soon and they have incredible prices and super cute stuff )remember friends and family you don't see Walmart, target Macy's or famous footwear doing anything like this -it is our local businesses that are providing these opportunities to us. The service was absolutely amazing. The young lady (Anyssia) that helped me on the floor and at the counter( who has helped me before ) was absolutely wonderful, super friendly, and when she put the discount through for the shoes, I almost cried Thanks again @joypersshoes I'm telling everybody who will listen and I will definitely be back read more

Joy-Per's Shoes - Shoe Stores Near Me - Salinas, California

See all

Amazing customer service , took my toddler once and he was measured for his shoes size and they also offered options for him since he has wide foot! read more

I just left the foot doctor and he recommended a special shoe so I went to Joypers in Salinas. it was my first time going there. I was immediately asked if I needed help by a young woman name Samantha. She was incredibly helpfull. After doing an analysis on a machine they have she gave me some options and I tried on a few pairs of shoes. One pair fit like a glove. it was so nice to work with someone who is both very knowledgeable and friendly. I would recommend this place to anybody who want a comfortable shoe. read more

Joypers is a staple shoe store located in Main Street jn South Salinas. I wandered in because my pregnant feet are so swollen I needed something new to wear for our baby shower the following day. The staff was friendly and so helpful! They measured my feet and made recommendations based on both my foot length and width. I ultimately landed with a pair of Birkenstocks because they're Comfortable, good quality, adjustable and fit my swollen feet well. I hadn't been here in years prior, but was Pleasantly surprised by their cute selection of clothing and other accessories. Definitely worth a stop if you're looking for customized help with your shoe purchase of if you just want to browse Some cute clothes' read more

See all

Horrible company. They sold.me a pair of ugg shoes that they say was final sale. I was only notified of the final sale status once they shipped the shoes. The shoes also were clearly worn and returned by another customer and not in good shape. Don't do business with them. read more

This is not just your typical shoe store where the seller just sells the shoe to you and you go on with your day. This specific shoe store goes above and beyond for your needs when looking for the right pair of shoes on your feet. Not only did I walk off with the right pair, but had an overall great experience with their customer service. read more

Outstanding customer service. Jerry was extremely helpful and informative! Helped take a pressure map of my foot and helped me pick out insoles that best suited me read more

Had a great first experience here ! Found an employee who was extremely helpful and got me what I was looking for. I appreciated his service so much and being so kind to me and my son was the cherry on top. I believe his name was Jerry if I'm not mistaken. Will be coming back soon! read more

I have been coming to Joy-Pers for years, beginning from when I lived in Salinas in the late 1970s. Even though I moved to Monterey, I come back time and again to Joy-Pers because they carry the one brand (SAS) that fits my feet perfectly, each and every time. When I came in this time, I was looking to replace a pair of 7 year-old SAS sandals (they seem to last forever!). And even though it's September and past Labor Day, and I expected all the stock to be sold out, I trusted my good luck here. Samantha was able to find me the one remaining pair of sandals in my size that, of course, fit perfectly as though some cobbler made them exactly for my feet. It is such a rare thing to find this kind of service and this level of high quality shoes these days. Joy-Pers has a customer for life here, there's no need to seek elsewhere. Highly recommended! read more

I was referred by my orthopedic surgeon to come here (from Monterey) for insoles. Everyone was very helpful and patient, helping me try on many options and providing great service. I ended up buying a new pair of Hokas (like walking on a cloud!) and receiving 10% discount bc of the referral. They had to order my size but it arrived in less than a week, just in time for my trip to Europe. Added bonus, I got to pick custom color shoe that they don't normally carry! It's a drive for me to get here but I will definitely go back for the professional and great service. read more

See all

No stars, no value, Do NOT go to this store for anything, NADA.!!!!!!!!!!Some Surgeons and Podiatrists give out 10%off purchase coupon ..specifying what is required...on the advice of my Physical Therapist, return shoes, not properly fitted... The staff and store manager are wonderful...do the best they can...the Owner makes all return decisions......pretty much worthless, an embarrassment..........NICE Going JP.... YELP insists on a star otherwise they will not post...so yes 1 star for one of the most horrendous experiences, maybe not as much as head on collision...but close!!! read more

My husband has been looking for a comfortable pair of athletic shoes for a while, and since he has wide feet it has been difficult. Andrew was such a help and took the time to fit him properly and they had a great selection for him to try on. Fantastic service! We'll be back! read more

Joy-Per's Shoes - Shoe Stores Near Me - Salinas, California

I've never actually looked them up on yelp before my bad experience. Sounds like I'm not the only one who feels like their lack of customer appreciation is both sad and frustrating. I remember going here as a little girl over 30 years ago for my Madonna Del Sasso school uniforms and 7-8ish years ago for my daughter's Notre Dame uniforms before switching to the Bay Area store. There's a bit of nostalgia here for sure. I went in a week or so ago to make a return with receipt. I understand the return policy but thought I would try since they were not worn and figured they still sold the popular brand. When I was told I couldn't get my money back because it had been over 30 days, I asked for store credit which they also denied. My problem with this policy is that my shoes were still currently sold in the store for the same price. They did check my shoes for any sign of wear before looking at my receipt. They proceeded because they were not worn but halted the transaction after viewing the receipt purchase date. I get if they didn't sell the shoes any longer or the shoes were clearance but no consideration was given at all. It makes me sad that a reputable and iconic store in Salinas has a policy like this. They would not have lost money if they gave me a store credit because they could still sell my shoes as new (and again for the same price). I guess I just don't understand that logic. I won't be back. I'm guessing they don't care, as I have read a TON of similar comments and their 2.5 stars reflects their regard for their patrons. Another oldie but goodie bites the dust read more

I believe the young man who helped me was named Andrew, I bought 1 pair of New Balance. He was so helpful and educated me more than any other shoe salesperson ever has before in my life. I ALWAYS get good customer service here. And it's so rare to find nowadays. I had to come straight home and write this review. I have hard-to-fit feet. And I don't always walk away with a new pair of shoes after a visit to Joy Pers. But I'm always so grateful for the customer service. It exceeds expectations. I would like to have walked away with 3 new pairs, but my size is not always easy to find, and then it doesn't always feel just right. I appreciated all the suggestions and trying on what they did have in my size. I wanted to buy a pair of HOKA but they didn't feel perfect. I liked the Brooks recommended but the fit wasn't perfect either. They have an excellent selection of inserts. And I had my feet tested or analyzed for the first time. I'm also a size larger (again) than I thought I would be. I'm 67 years old so I've tried on many pairs of shoes in my life. Andrew was the bomb. I sure hope I have the right name. Thank you for your excellent customer service and knowledge and for educating me on my question about a tall toe box. Joy-Pers prices are the same as Amazon and the makers website. Thank you for your service and I hope you stay in business forever! read more

Servicio excelente gracias Vivi y todos de joypers. Me gustan muchos mis plantillas de powerstep

I found that Joy-Per's Shoes carry items which can not be found in other shoe stores. I spent over $300.00 on a pair of shoes and a pair of PowerStep Pinnacle Memory Foam insoles. Since I had over a 45 minute drive to where I came from and needed to use their bathroom, I asked to use it but the store associate would not let me use their bathroom. It is why I only gave them three stars. February 2, 2024 read more

While the store offered an excellent selection of shoes, I thought the prices were a little expensive. The customer service was adequate, but I had the impression that the staff was uninformed about the things they were selling. read more

completed an online order prior to Christmas! I had never heard of this business... however, their service exceeded my expectations for such a busy time of year AND because I ordered a shoe that was sold-out everywhere else online/in stores. I had doubts that this would actually be fulfilled. Thankfully, the process was easy and delivered as expected! Without hesitation, would plan to order from them again to give them the business although I am not local (in GA vs. CA). Had a very happy teen daughter on Christmas morning!! read more

I ordered online from Joypers and could not be happier with their service. I ordered one evening and the order shipped out the next day. I also had a special request with the shipping. I did not want the recipient to know they were from me. Recipient received the boots with nothing identifying me. Great service! Will not hesitate to order again from them! read more

Shoes are a bit pricey but the service is superb and you will walk away much happier and with a lighter stride! My wife and I ended up buying 4 pairs of super confortable shoes! read more

Always wonderful customer service and can always find something for a special occasion

Tried to return a pair of shoes. Was not given the box at time of purchase. They would not return the shoes without the box. read more

Great service. Classy selection of shoes and clothing. Very high quality products and some good sales.

I walked in and went straight for the socks. I picked up one and Immediately a guy came and said I will hold it for you. I wasn't even sure If i wanted them. I said are you going to follow me,he said I will be around. I had no purse, my credit card was in my pocket. Then I saw some shoes. I said size 6 please. I wanted to look at 3 different sizes. He brought them, I said they are too big. Oh, we don't have 6 only 6 and a half. Why didn't he say that when he bought them. I left. My experience was not very welcoming. Maybe the virus makes people like that....But not going back soon. read more

Excellent return policy. Excellent assistance today. Thank you Javier!! Excellent quality and assortment of shoes, clothing, etc read more

The best shoe store in Monterey County. Very knowledgeable staff and great prices on shoes and clothing. Great sock collection. Thank you Joy-Per's!! read more

Went there to spend about 200 dollars. I was denied entry. The reason: I am highly allergic to alcohol and you must use "their" alcohol based hand sanitizer. They offer no option. So I guess if you're allergic to alcohol you're not welcomed. So much for small business Saturday. read more

Joy-Per's has really changed over the years! They have so much more then shoes now. They have cute and adorable blouses and sweater for young women. Still tons of options for slippers, shoes and sandals! I also appreciate the customer service. While shopping with my baby, they checked in and took items up front so I could get to continue shopping. read more

Andrew was such an amazing help. He helped me from the moment I walked in, I told him about my struggles with Flat feet and how my feet hurt no matter what shoes I wear. He helped me understand my feet with the scanner they have. He also helped me with great show recommendations and insoles that I bought that feel so comfortable. So glad I came here, the whole staff is very knowledgeable. read more

I accidentally came into the store today with my toddler, while I was waiting for my mother who was getting dental treatment across the street. I was so surprised to see a pretty large selection of Stride Rite and PediPed shoes!!! These brands are well known for their quality in the USA. Yes, you can find a larger selection online, but you know how hard it is to pick something for toddlers. Plus, I like supporting local business owners. The salesperson Bianca was very helpful and patient with us, helped measure my son's feet and pick a very nice pair of stylish boots for him. I will definitely come back. read more

Joy-Per's Shoes - Shoe Stores Near Me - Salinas, California

the go to spot in salinas for shoes. their staff is very helpful. they know their stuff.

I received great customer service. Itzel was super helpful in informing me about the shoes and insoles. Found the perfect shoe and insole for my feet. Just what I needed read more

Thanks you for the great service. And the nice jewelry and affordable prices in store

I used to love coming here, but I just had the worst customer service experience. The employees would rather stare out the window and play Hakki sack at the register versus assisting customers who are willing to spend $200-$300. I would rather shop local than buying online, but not when there's no customer service. read more

Great store with a wide choice of shoes at reasonable prices. Friendly sales staff. What I really like also is that Joy-Pers has been a part of the community for many years. read more

Expert help with plantar faceitis from Andrew S. Bought supportive shoes and sandals, too!

This place has been in business since I can remember! But they are the best and I am always 100% satisfied when I go in there. I was back in town for an emergency and totally forgot to bring my orthopedic inserts. I went in and was immediately greeted with a smile and provided all the knowledge needed about the inserts they carried. They even did a scan on my feet to ensure that I was getting the proper ones! And not to mention they have the cutest fashion! read more

I love Brighton jewelry. They have a great selection. I come here monthly. Samantha was a great help.