APPOINTMENTS ONLY!!! They won't even let you look at the dresses, and the woman can't be bothered.read more

Rude and unprofessional…read more I called to ask about a dress, they said they had it, but when I mentioned I didn't have an appointment the woman immediately said "ok thank you" and hung up. No help, no courtesy, nothing. If this is how they treat potential customers, imagine how bad the in-store experience must be. Save yourself the headache, plenty of other boutiques actually want your business. Groseros y nada profesionales. Llamé para preguntar por un vestido, me dijeron que sí lo tenían, pero al decir que no tenía cita la mujer simplemente respondió "ok gracias" y colgó. Sin ayuda, sin cortesía, nada. Si así tratan a posibles clientes por teléfono, imagínate cómo será en persona. Mejor evita el mal rato--hay muchas boutiques que sí valoran tu dinero.

I'd give zero if possible. Walked in browsing for myself and my daughter. Two employees did not…read moreaddress me once. Kept talking and cursing among themselves- even with me right next to the register. As soon as someone else came in they immediately welcomed her and asked how they can help. Looks can be deceiving- they are hurting your business by assuming someone may or may not have money.

This place must make so much profit that they don't care what customers think of them…read more On two different days, they were closed when their hours said otherwise. There was absolutely no note to say when they would be open. Head Over Heels, good job on being able to stay in business with this crappy of professionalism.

The selection is good and the value is great. People complain about the store being a mess it is…read morethe customers are at fault. They throw items onto the floor and their children are little terrors they are not well behaved. I have said my two cents worth complaining to the parents to teach them to respect the store. When you do pay at the counter the sales person is very knowledgeable and gives me great service.

Store is always stocked up. Can get messy at times by customers that change their minds on things…read moreand don't put them back in the correct area.

A friend of mine told me about this shop for dresses. I called and Elena answered the phone and was…read morevery polite and extremely helpful and patient. She went above and beyond to help me. She took pictures of items and emailed them to me so I could see if my daughter would like them. I decided to drive the 40 minutes there with my daughter at 7pm, who was looking for a last minute dress for her winter formal. Megan was at the register and pulled our hold items out and we continued to browse the store and my daughter tried on many dresses. Megan kept bringing dresses for her to try on along with a pair of shoes. Megan was awesome and attentive to my daughter. Priscilla checked on sizes for us when Megan was with other customers. Had it not been for Elena's fabulous customer service we would not of made that trip. It all started with a phone call. My daughter ended up with two dresses, a pair of heels and some accessories and Megan went the extra mile to steam her dress. FABULOUS!! Even though it was closing time. They never rushed us. I haven't seen this level of customer service in years. Best team!! They deserve recognition for their service. We would definitely shop there again and recommend this shop!! Thank you Ladies.

Upon walking in employees were sitting on the bench with their legs up using their phones just…read moretalking amongst each other. All while there were customers throughout the store. There's no greeting and they look you up & down as if you shouldn't be in there. The quality of customer service at this location has declined significantly. Having employees that act like mean girls at a brand that claims to "inspire & empower women" is actually concerning. Do better!

I was in the area for work and stopped here not really knowing what kind of store it was , walked…read moreIn and to my amazement tons of clothing, going out jewelry, super cute masks for covid and lashesss!!! I wish I would have had more time to shop around but I was only on my lunch break so was limited on my shopping experience. Next time I'm in the Salinas area I'm definitely stopping by here again. Friendly staff & great inventory!

Says it opens at 9am closes at 8:30pm Got here at 9am and…read morethey were closed i been waiting 50 minutes for them to open . Have seen about 10 individuals/ families walk up to the door and leave because it's still closed. It's unprofessional to advertise a opening time and not honor it. I will no longer be shopping here and i will make sure to let family and friends know to not shop here either. What a shame that businesses have no consideration for their customers.

I had to get my jeans altered from the length so a clothing store across the street (Top Bluejean)…read morerecommend Alicia's Boutique. They did an excellent job and my jeans were really a day later. Plus the price was cheaper than I'd expected. I highly recommend this place.

I had the best experience looking for a baptism dress! Had great service and was able to purchase a…read moredress and a bonnet to match. Very happy and pleased how helpful they were. Had a large selection as well!

What a nice little store…read more.. My girlfriend and I always passed by this place and she always wanted to go in and see what she could find. It wasn't until a few days ago that we got a chance to go in. She enjoyed it. She found quite a few nice looking things. The store is kept up; very clean and organized. However the staff lacks in help. They tend to steer away from the customers and just do their own thing. Not rude, just... not helpful. Pricing is really a bargain. I think I spent about $30 on about 5-6 items for my girlfriend. Some tops, shirts, skirts. Didn't hurt my wallet and the quality of the clothing looked well made. I'm sure will be back sometime to check out what's new.