McWherter's took over for Andrus Jewelers. So far I've been more than satisfied by their work…read more They're going through a real difficult medical situation right now, but still found the time to fix my wife's bracelet that got "smushed". It got delayed for perfectly understandable reasons, but still got on my wife's wrist for Christmas. I previously reviewed them with 3 stars because of the near constant "closed" status, and did not know why that was the case. Now that I do, I'm deleting previous review (well, I would but It seems there is no "remove" button after too much time has past, sorry McWherter's :( If you wish to ask for my old 3 star to be removed, I'll certainly support that) Further, they maintained the records from Andrus' jewelers which was quite helpful for doing some research on my wife's mother's neckless. Hell, they even got my grandfather's near worthless but sentimentally valuable pocket watch working. I would have no issue using them again in the future. They do great work!

Wonderful, friendly staff. Probably mostly family, but they all know how to treat customers with…read morerespect. They've done some nice repair work for me changed batteries, etc. never a problem. Highly recommend recommended.

The owner is very knowledgeable, provides expedient service, gives honest recommendations and the…read morecost is very competitive. I took my Rolex, Cartier and Omega. Trustworthy service at great value.

I visited Doman Clock & Watch in Los Gatos. I had a previous…read morebad experience with another watch repair shop. At Doman, I was greeted with a smile and my watch was inspected. It now runs better. I trust Doman and will be back with some other watches that need repair. I highly recommend Doman.

Quick and easy repair no problems good price friendly straight forward service in the outlets…read moreparking lot

Andy is very friendly and kind. Highly recommend!…read more...........,,,,,,,,,,,,,,,,,,,,,,........................

Hi there, This is a response to Mary P. Regarding…read more Her review about Chatel store in Carmel by the sea. Dear Mary, I am so sorry to say that you are wrong and Unfair about your review. Apples are not oranges! I have been doing business with Mr.Hugues And Jeanie for years, and allow me me to say this, by far they are the best. About your marked remark: when we love We don't count! Thank you

Spectacular selection of watches, I found Chatel Atelier through a Swiss watch company. The owner…read moreHugues went out of his way to get the previous version of a watch I desired (last one) and shipped it overnight. Very thoughtful owner.

My watch was serviced in a timely manner at a low cost. He was very clear about everything before…read morehand.

This is my go to place for watch repairs. Owner is kind and very skillfull. Its by appointment only…read moreso make sure you text him first before stopping by

My girlfriend and I met Shelly back in June to begin our engagement ring shopping, and I can't say…read moreenough about what a wonderful experience we had. My girlfriend wasn't really sure what she was looking for or where to start, but Shelly was able to make the hundreds of options feel so much less daunting. She perfectly gauged what caught my girlfriend's eye and what didn't, and we left our appointment not only feeling really excited, but also with the specifications to use to get the ring exactly right. Shelly made the whole experience a really happy, comfortable, and fun one and I can't recommend her and her expertise enough! She even gave us a free mockup of what my girlfriend's ring will look like after the appointment, and gave us the name of a trusted jeweler who's closer to where we live. I truly feel so lucky to have started our engagement journey with Shelly. It could not have been better!

We had an amazing experience with Shelly, so kind and knowledgeable about all things jewelry…read more Highly recommend if you are in the area!

I took in some badges for polishing and cleaning. Was astounded at the way they turned out and the…read morequick turnaround.. they have a true passion for their work, and they wanted to make sure I was satisfied with the results... which I was, needless to say blown away. Great local jewelry expertise right here in prunedale! They also have lots of custom jewelry hand designed and made on site. Make sure to check this place out!

I brought in an opal and a rough idea of what I wanted in a custom pendant. I picked it up today…read moreand when I saw it, it was better than what I envisioned. In fact it was gorgeous. This was the second time I brought something to Country Jeweler. The first time a couple of repairs, which were done wonderfully. They are always friendly and helpful. They put out quality work. I couldn't be happier.

Was at Carmel by the Sea last weekend (9/11) for birthday festivities and found Fourtane out of…read morepure luck. I had to stop in not only to see Rolex but it was my first time seeing a Patek dealer! Frankly, the first older gentleman at the entrance didn't want to sell me rocks and directed me straight to the CPO section in the back... but that was where I met Clay. He immediately introduced himself to me and my wife and from there took the time to go over all the watches we were interested in. He was sincere, honest, and motivated during our meet and I knew he was a direct reflection of the business he was part of. Having been to alot of ADs back in LA, it's almost rare to have genuine hospitality and conversations. It was night and day for me coming to a truly family owned dealer where the staff want to make relationships-it was more than experience I felt, it was culture. So thankful Clay shared his insights and the fire he carries for horology. I'm truly excited about my upcoming relationship with this team and Fourtane.

I wanted to follow up on my original review and share that our continued experience with the store…read morehas left an even deeper and more lasting impression. From the moment we walked in, the entire team was warm, welcoming, and genuinely attentive. Laís, in particular, made our Rolex purchase an incredibly special and memorable experience. Her professionalism, kindness, and personal attention made us feel truly appreciated and valued. It's rare to find this level of genuine hospitality and care. The experience itself meant just as much to us as the watch, and we are incredibly grateful for the way we were treated throughout the entire process. A heartfelt thank you to the owners and the entire team for making each visit so exceptional. We look forward to returning again soon and creating many more wonderful memories together.

I've taken many pieces to John's for repair. Staff are always friendly and helpful. John's…read moreJewelers gets my recommendation.

HONEST. Went back to John's Jewelers because they repaired my gold chain necklace beautifully…read more This time, I had a pair of ruby studded strawberries that need to be converted back to earrings. I asked the Gal behind the counter, "By the way, are these rubies real?" The Gal whips out a laser scanner and scanned the stones in front of me -- and showed me on her readout, "Ruby." She scanned the other stones: they showed as "Garnet" and "Diamond." Another jeweler in town told me the stones were fake and offered me $350 for them. The Gal at John's Jeweler's gave me proof -- showed me the readout that the stones are real gemstones. John's Jeweler's is going to do the repair -- because I trust them. If you need jewelry repaired or want jewelry with real gemstones in it, go to John's Jeweler's. With fine jewelry, you gotta work with people you trust. Thanks, John's Jewelers.

Prior to getting engaged, we had been looking at rings here and there, found a couple I really…read moreliked online, but hadn't settled yet on anything. I knew I wanted something unique and asymmetrical, and I was really drawn to teal sapphires in particular. When my fiancee popped the question, we were with my family for our annual vacation together in Santa Cruz. The following day we decided to hop downtown and see if we could find a placeholder ring for me to wear until we found "the one". My cousin recommended checking out Stephan's and we're so glad we did. We first met with Leslie, as Greg was helping another appointment. She took the time to listen to our story and really gauge what styles I would be interested in. She let me explore anything that caught my eye and also brought out a ton of vintage rings for me to choose from. Upon further discussion with Leslie, we decided it might be best to put what we would spend on a placeholder on the actual engagement ring. Since I was really interested in finding something atypical, and was curious about what I had found so far, she suggested I chat with Greg. I showed Greg the rings I was really drawn to that I had found online and he offered his expert opinion on what would be important to consider if I decided to purchase one of those options. I greatly appreciated his authenticity and honesty when it came to offering advice on items outside of his own stock. I could tell immediately that his advice was genuine and rooted in my best interest. Both of these rings featured teal sapphires and he even offered to let me look at a stone he had in stock to see it in person, just so I would know what to expect IRL. He told me to take the sapphire outside and look at it in several places to see how the light would look in varied spaces. It was absolutely gorgeous and I knew that this was definitely the stone I wanted to have in my engagement ring. Upon entering the store again, Greg, my fiancee and I just kept chatting, enjoying easy banter and hearing about his own story as a jeweler. I was so grateful to have the gift of Greg's expertise and was thinking we would be leaving the store empty handed, but empowered with more knowledge about how to make the best choice for my ring. Next thing I knew, Leslie said she was opening new stock for the store and she came across a ring she thought I might like. It was very unique; a diamond cluster arrangement from the Parade line. I tried it on and once again Greg recommended taking it outside and looking at it through several different light sources. It was gorgeous! Delicate, unique and distinctive - just what I wanted... but my heart was still set on a teal sapphire as well. I came back in and asked if we could place that stone into this band somehow. I could tell this got Greg excited too. He started examining the band and mentioned that he has a great relationship with the Parade brand and that he would be able to make a custom band with them to implement this stone. My response was - I LOVE IT - I WANT IT! Greg then let us know what the timeline would be like moving forward, what to expect and that he would be here to help us every step of the way, which he was. Living over 300 miles away in Long Beach, we felt secure in the fact that Greg was going to be a wonderful partner to make this vision become a reality. I had lots of questions along the way and was even unsure when the ring was ready whether it came out the way I wanted it to (pictures don't compare to having the ring in person though!). Greg was kind, compassionate, supportive and dedicated to making sure I had the ring I loved. We drove up to see it in person and after examining and acquainting myself with his creation, I absolutely fell in love. Thank you so much Greg and Leslie for all of your exceptional care and expertise - and for making a place like Santa Cruz even more special to me and my family with the gift of this gorgeous ring.

My partner & I went in hoping to pick out vintage rings for…read moreour upcoming wedding. We loved the rings we saw, but we did not have a good experience once we entered & chose to leave. While we were waiting for the person working at that time to finish up with another customer, we waited at the front & looked at the back of the rings displayed in the window. We were NOT behind the counter but off to the side to give the couple in front of us room when the person working stopped her conversation with another couple to instruct us not to stand behind the counter & to come to the front. She treated us as though we were about to steal or didn't have the money to purchase an item. Basically, if you don't "look" like you have money, be prepared to not look "suspicious." We chose to take ourselves (and our money) elsewhere.