I'm extremely dissapointed by Kay Jewlers!!!!! My husband bought me a beautiful promise ring a few years ago while we were dating, and only after 3 months 2 of the diamonds fell out and instead of fixing it for me they made a huge scene and said I'd have to pay a bunch of money to have it fixed. He's given me a necklace and a bracelet. And both of the chains broke. On my necklace they melted the metals together and it was a huge chunk of melted metal (a huge eye sore) and my bracelet broke after getting it back, it broke a week later. My husband bought a weddi g ring and when he went in to get it (the day they said it would be ready) they said it wont be ready until another 2 weeks. No one thought to call and let us know that it won't be in.( switched jewelers) my wedding rings prongs are dipped in rose gold. Boom another 800 dollars. Few months later the big main diamond is loose. They tighten it but also burn my prongs black. (NO I DID NOT INVEST $800 FOR MY PRONGS TO BE BLACK!!!!) My rose gold prongs are holding two small black diamonds. It makes the rose gold stand out. NOT GOING TO BUY ANYTHING FROM THIS SALINAS STORE EVER AGAIN!!! ***UPDATE*** I went in to get my mandatory semi-annual inspection, in order to keep my ifetime guarantee warranty. I walked in and was greeted within seconds (1 or none customers at this time.) I explained I was there to have the inspection..... fast forward... I asked the guy to polish. He informed me it would have to be sent in and take two weeks. I said, "fine just one more thing..." he began to say, "I'll make a note to leave the prongs rose gold." HALLELUJAH!!!!!!!!!!! Just takes a bit of persistence and fire under their butt ,but finally my voice was heard. read more

Kay Jewelers - What a beautiful ring! See the rose gold holding the black diamonds? - Jewelry Near Me - Salinas, California

Having lived in Salinas for 40 plus years, I oftentimes visited Kay Jewelers for various things. I really appreciated the friendly staff working this location. As the years rolled on new staff members appeared, yet they all seemed well trained in their approach to customers. They really knew the various jewels found in rings and bracelets. And their knowledge of various diamonds was wonderful. I liked how they compared various watches. The ins and outs of various brands, and why I should choose one over the other. I really liked this store. read more

Ordered a ring on March 2nd. It's March 25th and it took so long because they sized it too big then had to have it resized again. The lady behind the counter was sick and very pushy. She kept insisting on items I wasn't interest in nor did I find appealing. Practically flirted. Let's just say, not gonna use them again. Kay's ftw. read more

Update: I ended up purchasing a different ring from Macy's! The ring was perfect. My husband ended up being a size 11. So how he was able to measure a size 13 in store is amazing to me. But nonetheless I don't want to business with anyone who makes me feel like the issue at hand was my fault. Take Responsibility when mistakes are made as you represent the company Or organization you are employed by! read more

I have been married 7years and it was time for an upgrade so me and my husband went to see what Would make me happy!! Anthony Ramirez Manager of this Kay location was awesome Even so I wanted to see everything and couldn't make up my mind between two ...he never rushed me and even helped me to decide, sometimes it just takes a kind opinion to see the value and That I should pick the one that was custom designed by me!! Anyone who knows how to deal with me can deal with anyone I am so picky lol. Thanks Anthony for all your help you are awesome!! We will see you back in March for the special event for customized jewels. read more

Kay Jewelers - A Piece of My Story!! Ask me if you want to know - Jewelry Near Me - Salinas, California

Ive recently begun to collect watches and I got my first one from Zales across from Kay. Their service was good but they seemed annoyed when they realized that I wasn't going to buy anything. They seemed to rush me and werent very explanatory of their product. So I decided to head to Kay Jeweler. I was debating between a few watches and the worker helping me, Erica, was very patient and helped me out going above and beyond of what I expected. All in all, I spent about 30-45 minutes choosing between them. They have a great assortment of watches. Not only did they qualify me for some financing, they helped me fit and set the watch. Great help. I'll definitely be heading back there for any future purchases. read more

My wedding ring was purchased at Kay Jewelers so once in a while I stop by to get it cleaned. When I stopped by this location, the lady that I asked for help seemed annoyed. It seemed like an inconvenience since I wasn't buying anything. She quickly cleaned and returned to me but it still looked dirty. Seems like they are only interested in making a sale rather than helping existing customers. I will continue to go to Kay Capitola where they are much nicer. read more

Anna from Kay Jewelers was incredible when we were searching for our wedding bands. We had our engagement rings custom made and unfortunately, the jeweler who created the ring retired. We could not find anything to match the engagement ring perfectly. Anna came to the rescue. She recommended a custom ring. We sent our engagement ring to the designer and he made a perfect match for us. The price was even very reasonable. We never wanted to shop at a "Mall Store" for our rings, but definitely found a gem in Anna. We will likely be back to see her again. read more

Customer service at the Salinas location is SEVERELY lacking. I had a ring gifted to me, and sent for it to be resized. It came back painted, not plated. It rubbed off in my hands. After showing it to the manager, they said "oh, wow", acknowledged that there had been a terrible mistake, and promptly sent it back to be fixed. The ring came back a second time, painted AGAIN. I asked to see the same ring from their case and they looked nothing alike. A young lady and her partner happened to be at the store experiencing this same exact problem. Both of us were being treated poorly and were being given the run-around. I asked to exchange my damaged ring for one they had on display, and was told I was unable to do so, as the ring was on hold (not paid for) for someone else. When I asked if they could check if other stores had one in stock so I could just replace the damaged one, I was told they couldn't do so, as that information is unavailable to them. Then, when they finally folded, they went to the phone for all of a minute, and came back saying they had checked and "no stores had them". When I left, I called customer service and spoke with a wonderful representative, who not only located over 600 of the same exact ring in other stores, including ones nearby(Gilroy, Capitola), but also gifted us credit for our troubles. The phone rep also called the Salinas store to let them know that they can absolutely check inventory for other stores. Unfortunately, we did not receive the cost of the sizing back, but since then, we have begun doing our business at the Kay's in Capitola where their customer service is outstanding and honest. read more

I would definitely consider long and hard before dealing with this jewelry store. Their warranty is suppose to be something you can count on. I purchase a lot of sale items for the women in my life (mother, daughters) and occasionally for myself. I purchased a pearl ring and was told the warranty would cover the stones if any should fall. I was giving the sheet with my receipt in it and followed the cleaning requirements (twice a year). Yesterday, I noticed my pearl had fallen off. I had the ring cleaned the week before. I did not give it a second though as I had a warranty (NOT). The warranty covers only listed stones (diamonds, emeralds, ruby, and sapphires. To my utter astonishment, the store manager said sorry, it's not covered. I explained I was told the warranty covered the stones on my ring. She said it's not diamonds, emeralds, ruby, or sapphires and walked away. To say the least I was upset. Told them I would not purchase anything Kays again. When home and called the kays in Gilroy where I purchased my ring and he told me where to look on the folder where my receipt was and was apologetic that it was not explained to me properly when purchased. He gave me customer care's number if I wish to call for clarification. Customer care also stated because it was in the documents handed to me, it could not be covered but the store could assist in pricing a replacement. Moral of the story.... (1) My bad was taking what was told to me at face value. (2) The Salinas store for not taking time to work with me and give me options. Options can be those we do not want to do but they are still options. read more

I have always purchased from Kays. We for our wedding bands here and we loved them. Like any woman I love diamonds and I decided to add some more bling to my hands. I purchase a bigger diamond ring. I have had it for a little over a year and in between I took it to get cleaned which I figured counts as an inspection. We did purchase insurance and it states that rtge ring needs to get inspected every 6 months.LLike I said I took the ring in got the it cleaned and they looked at it under their little microscope machine whatever its called. Well I end up losing a diamond and I take it in. I an told that I never took the eingbin for an inspection therefore my insurance will not cover it. I am not going to wear a ring with a very noticible diamond missing so I get it sent out for an estimate. They tell me the estatimate should not take more than a week and I will receive a call. Well a month passes and I finally call to ask whaytss going on. The girl on the phone says she will call me back. She calls me 5 minutes later and tells me they can not find my ring! At this point I'm upset because I know I sent out my ring and I give her my invoice # and tell her she needs to double check because I have my receipt. She then calls me back and says they are waiting for me to respond if I want it fixed. I'm like really I never even received a call so how can they be waiting on me? So I ask what the cost of fixing it is and she gives me the price of $150. I tell her that's fine because I had taken or to a different jeweler and that was the price he had given me but I didn't fix it since I thought my insurance would cover it. Anyways I get a call about 2 weeks later saying my ring is ready. Well I go in and check it out and when I'm getting charged she's like OK its going to be $471! I was like where are you getting this # from when I was told $471. Then she says idk how they got this #. At this point I'm upset because I agreed to pay $150 not more than triple. I m not going to be given my ring until I pay for it and it is not fair. So then the manager takes $100 off which is still double what I was told it would cost. I had no choice but to pay for it because I would not be able to come home with my ring. It is not my fault an uneducated employee did not know what they were talking about and told me it would cost me a certain price and the worst part was that the manager knew exactly who the employee was and said I'm.sorry she's new. Um really? That's still not my fault so why should I have to pay for it.. I love diamonds but I will definitely not be buying here again after getting ripped off. Instead I will be buying from zales. They were able to give me insurance on a ring I did not buy there and even checked the ring that I had just gotten fixed and send it back out because there was another lose diamond and they did not charge me a dime because I have insurance on another ring I got there. They were also very quick at getting the ring back to me it took 3 days! If you want to feel like you are well taken care of and know that you can trust someone with your precious jewelry go to zales literally across from kays! read more