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Kay Jewelers

2.6 (11 reviews)
ModerateJewelry
Closed • 12:00 pm - 6:00 PM

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What a beautiful ring! See the rose gold holding the black diamonds?
Sammantha A.

I'm extremely dissapointed by Kay Jewlers!!!!! My husband bought me a beautiful promise ring a few years ago while we were dating, and only after 3 months 2 of the diamonds fell out and instead of fixing it for me they made a huge scene and said I'd have to pay a bunch of money to have it fixed. He's given me a necklace and a bracelet. And both of the chains broke. On my necklace they melted the metals together and it was a huge chunk of melted metal (a huge eye sore) and my bracelet broke after getting it back, it broke a week later. My husband bought a weddi g ring and when he went in to get it (the day they said it would be ready) they said it wont be ready until another 2 weeks. No one thought to call and let us know that it won't be in.( switched jewelers) my wedding rings prongs are dipped in rose gold. Boom another 800 dollars. Few months later the big main diamond is loose. They tighten it but also burn my prongs black. (NO I DID NOT INVEST $800 FOR MY PRONGS TO BE BLACK!!!!) My rose gold prongs are holding two small black diamonds. It makes the rose gold stand out. NOT GOING TO BUY ANYTHING FROM THIS SALINAS STORE EVER AGAIN!!! ***UPDATE*** I went in to get my mandatory semi-annual inspection, in order to keep my ifetime guarantee warranty. I walked in and was greeted within seconds (1 or none customers at this time.) I explained I was there to have the inspection..... fast forward... I asked the guy to polish. He informed me it would have to be sent in and take two weeks. I said, "fine just one more thing..." he began to say, "I'll make a note to leave the prongs rose gold." HALLELUJAH!!!!!!!!!!! Just takes a bit of persistence and fire under their butt ,but finally my voice was heard.

A Piece of My Story!! Ask me if you want to know

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3 years ago

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5 years ago

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7 years ago

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12 years ago

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9 years ago

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13 years ago

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Zales Jewelers

Zales Jewelers

3.5(29 reviews)
0.1 mi

We initially called the store and my husband spoke to Lupita and she said they had extenders in the…read morestore since the necklace my husband got me was short. We drove about an hour to get there since we had an issue with online zales. We had a really good experience at this location and Zues was beyond helpful and was able to help us with getting a matching metal extender for my necklace. We also met Lupita and she was also nice. While we were there I was also able to get my wedding ring upgraded which I have been wanting do for a while. He was very knowledge, professional, and nice. Luckily they had an installment payment plan options which helped. I love that I was able to finally resize and upgrade this ring and finally wear the necklace. I think it was definitely worth the trip and value of service. Thank you again for your help.

I have come to this location almost exclusively regarding my wedding rings…read more The past two times I was "helped" by the store manager named Jesus. Both times I dealt with him I was very unhappy. He is EXTREMELY pushy and manipulative. The first time he sent my ring away to be fixed, he also had it 'redipped' which he assured me numerous times it would not happen as it weakens the strength. It was under warranty so I brushed it off but was still upset. The last time I dealt with him I told him many many MANY times to just fix the ring under warranty. He would not let up on telling me it needed to be thickened which was not under warranty and is over $500. After I would say ,"please just fix it under the warranty" he would shoot back that it really needs to be thickened or it will just break. I was in tears, I was so stressed out about making a decision and I left with him winning and now I have to pay a pretty penny for something under warranty. What a gross man who couldn't care less about making customers happy.

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Zales Jewelers - Zales the Diamond Store in Salinas

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Zales the Diamond Store in Salinas

Kay Jewelers - jewelry - Updated May 2026

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