Friendly and amazing service ! Made my ring the perfect size thank you !! Was quick and reasonable…read morepricing

Had some work done here. Silver bangle bracelet, eco-drive watch, re-setting a pearl ring. They…read morewere all down very well, and the price wasn't too bad for the work.

HONEST. Went back to John's Jewelers because they repaired my gold chain necklace beautifully…read more This time, I had a pair of ruby studded strawberries that need to be converted back to earrings. I asked the Gal behind the counter, "By the way, are these rubies real?" The Gal whips out a laser scanner and scanned the stones in front of me -- and showed me on her readout, "Ruby." She scanned the other stones: they showed as "Garnet" and "Diamond." Another jeweler in town told me the stones were fake and offered me $350 for them. The Gal at John's Jeweler's gave me proof -- showed me the readout that the stones are real gemstones. John's Jeweler's is going to do the repair -- because I trust them. If you need jewelry repaired or want jewelry with real gemstones in it, go to John's Jeweler's. With fine jewelry, you gotta work with people you trust. Thanks, John's Jewelers.

I'm absolutely happy with the gals in store, super nice 1st time I went there thru a recommended…read morefrom a friend. The saudering is perfect on a bracelet safety chain!

Wonderful, friendly staff. Probably mostly family, but they all know how to treat customers with…read morerespect. They've done some nice repair work for me changed batteries, etc. never a problem. Highly recommend recommended.

Went here for my watches battery change. I have brought one of them at the mall but it got scraped…read more(luxury watches), so I went her after that. They're very polite, kind and friendly. Ruth has been so warm and she let me pet and play with their dog which is so behaved. They called us when the watches were done which is the same day. I don't go anywhere else anymore when it comes to my jewelries and battery change for my watches. Highly recommended! Service is amazing!

Thomas and his family business put a great deal of time, care, creativity, and heart into helping…read moreme restore a very meaningful piece of jewelry (my wedding set), and I'm incredibly grateful for the final outcome. I originally came in hoping to redesign the set (as it was damaged), but after exploring several options, I realized a full redesign wasn't financially realistic for me at this time. Rather than pushing me toward something outside my budget, Thomas worked with me to find a solution that honored both the sentimental value of my original ring and what I could realistically afford. He repaired my original setting, replaced my stone with a beautiful lab-grown opal, and helped me creatively use inherited family jewelry toward the project. The end result feels deeply personal and absolutely beautiful -- I now have my wedding set back in a way that feels meaningful, unique, and affordable. What really stood out to me was how much personal attention Thomas gave throughout the process. He took time to walk through options, answer questions, and genuinely get to know me and what I was looking for. He's warm, funny, easy to talk to, and the experience felt very much like working with an old-school local family business that truly values relationships with their customers. If you're looking for a jeweler who will take the time to work with you, think creatively, and help you find something that fits both your vision and your budget, I'd absolutely recommend stopping in to Scotts Valley Jewelers!

Very amazing customer service. Ulisses was great, he was very knowledgeable about products and was…read moreshowing me pieces with amazing prices. Kris was able to thoroughly explain to me what work needed to be done on my watches and the time frame. She followed up nicely and even helped me get a new band for my beat up watch. Even after all the great things, Thomas was able to show me some new pieces and I even purchased a new watch. Small team but mighty !!!! Amazing work all three of you.

Friendly service and knowledgeable . Owner is great. It's a cozy store with quality items. Great…read morefor watch batteries! David W

The owners are extremely pleasant and thorough. My watch battery was replaced once free of charge…read moreas a courtesy. My favorite thing is that the location is close to the aquarium so a visit can all be a part of a lovely afternoon .

I came in to get new batteries for two watches after my hair appointment next door. Such a…read moreconvenient location. Michael was super friendly and professional. Price was reasonable and clearly listed on their price list. Michael helped a few other customers while I was there, and I witnessed how knowledgeable and courteous he was. He really knew his crafts well. Service was efficient, and Michael even put my watches in a nice pouch. They provided 1-year warranty for batteries. He mentioned that even if we lost the receipt, they would still honor the warranty because they put dates on the batteries. How smart! I had been here years ago and didn't think twice about coming back. It's just that I hadn't wear watches that need batteries for a long time. Will be back again for sure, though.

Fast quick battery replacement! I was in and out in less than 10 minutes. Prices seemed fair and…read morehas a decent warranty

I had an old vintage ring that needed a couple of small opals and diamonds put in to it. Ideal…read moreJewelry did an outstanding job for a fair price.

Took an old watch to get repaired or new battery. Not sure what was wrong. Over 2 months passed,…read morethey had trouble finding my watch, apparently they shipped it off elsewhere so I couldn't recover it when asked. Finally weeks later got it back. Then asked if I still wanted them to keep it to try to fix, but I can't trust it will get done in a timely or professional manner anymore. I wish they would had better communication on what was going on (and I speak Spanish, so it wasn't a language barrier), but instead it was confusing and alarming.

Such an amazing experience working with Shelly! She created a custom ring for us that truly brought…read moremy vision to life while also making the whole process feel collaborative and fun. My husband and I originally found her on Google and went in just to try on wedding bands. She was so kind and never pushy, which we both really appreciated. We ended up upgrading my ring instead, and she helped us customize every detail together. We designed it with an 18k gold band and platinum prongs to hold the diamond, and it turned out even better than we imagined. It's completely unique and so well made. Shelly was incredibly easy to work with throughout the entire process, and we genuinely don't see ourselves going to anyone else in the future. Highly recommend her if you're looking for something custom and high quality!

Shelly provides top notch service and is very knowledgeable. She helped us with an appraisal for a…read morering to update our insurance policy. It was easy to schedule, and she has a lovely office in Carmel-by-the-Sea. She was kind enough to clean the ring and was able to get us a detailed appraisal within a few hours. We highly recommend using Shelly for any jewelry needs.

Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 ©…read moreCalling in all SF Bay Area fine jewelry connoisseurs! Smythe & Cross moved couple blocks down the street from 350 Main to 231 Main into a beautiful, airy, new showroom! Classic high end jewelry, showcased in the beautiful space. Contemporary design, fantastic showcases, superior to the old school countertop style displays, by far. Folks you're gonna hear it from me: nowhere else will you find the most trustworthy, knowledgeable, and friendly staff! Most importantly, the exceptional jewelry selection you'll see only at Smythe & Cross! Tantalizing diamonds and precious gemstones in phenomenal settings found only at Smythe & Cross. The impeccable taste of the store owner, Khatchig, will guide you without fail. Professionalism at its best. Never overbearing and always a solid advice. Does everyone get a VIP treatment here, or is it just me? I'm laughing and I must admit, I feel here super comfortable, and something tells me that you will, too. I brought my business to Smythe & Cross for 11 years, thus far. Getting a fine gift of high end jewelry from Khatchig's store is a pleasure in itself. You will discover exquisite designs that mix optimism and exuberance to make you appreciate classics as well as fancy styles alike! If you know exactly what you're looking for, and Khatchig doesn't have it in stock, he'll find it for you. If you have a vague idea yet not very knowledgeable in the caveats of finding the right piece, talk to Darren or Pamela, make your wishes known, and let them show you what they can do. You'll be happy, I promise you. Diamonds and buttery 18K yellow gold, go hand in hand with sparkling fiery champagne! Let's pop a bottle and celebrate! *Shine bright like a diamond Find light in the beautiful sea I choose to be happy You and I, you and I We're like diamonds in the sky *Follow her down to a bridge by a fountain Where rocking horse people eat marshmallow pies Everyone smiles as you drift past the flowers That grow so incredibly high Lucy In The Sky With Diamonds! A girl with kaleidoscope eyes! [ update Review so count remains #716 posted with 8 pictures on Aug 2, 2022 ] Khatchig is the kindest man I know! @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 Impeccable new showroom! @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 A few selections @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 Come on over! @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22

Excellent service and experience. I brought my Burberry watch to have the batteries serviced and…read morewhen my boyfriend went to pick it up their credit card machine was down and they just told him it was on the house.

I had a very pleasant experience at this location. I was first welcomed by a couple ladies and they…read morequickly asked how they could help me. I had gone in to get my baby's ears pierced. They were all very nice and their best to distract my baby from the actual piercing. The ladies doing the piercings also made sure that they were even and redrew them when we asked. They were very nice the entire time we were there. I will definately be recommending this location for piercings.

Came to don robertos for an engagement ring and the girls there where very nice especially monse…read morewho helped me very kind and polite I will definitely be back.