The owner, Jaime is very personable and knowledgeable. I have returned twice now and he has diagnosed and fixed 3 watches for me. Reasonable prices, and he is patient to explain what is going on mechanically with your watch. Jaime has saved me hundreds of dollars thus far. For example I purchased a watch on line from Ashford and when it arrived the second hand sweep did not work although other parts of it did. Perplexing, and so I contacted Ashford for a replacement and told it was not available. Decided to check and see if the watch could be fixed and I found The Bench Jeweler on YELP. Jaime diagnosed a weak battery and explained why some features worked and some did not. Thank You! Come check out his beautiful jewelry and other items for sale, many are used and in fine shape. You will be glad that you did. Watch repair is a lost art and Jaime has years of experience. read more

I needed a battery for my Cartier watch, before leaving for vacation. The Bench Jeweler did a great job providing the service within 1 day and at a very fair/reasonable fee compared to other jewelers I had checked with that wanted much more fee and would take more time. read more

Hiemie fixed my mother's ring and also replaced my watch band. The shop is in the beautiful old professional building on Franklin. Friendly, professional and knowledgeable. read more

Beyond excellent customer service. Very helpful and honest. Had my watch band replaced and the owner had time to do it immediately.

I was searching for a while for a jeweler that can do repairs and alterations on site and found this place on my way to the hotel across the street. I didn't have time to stop by that day and thought I'd like to get some feedback from previous customers first before calling and so I yelped it. I know it's usually the other way around. :) Pleased with the Yelp reviews, I called and agreed to come and bring my rings. Jaime (the jeweler and owner) was busy with a bunch of repair/alteration orders so my rings took a few days to get resized but it was well worth the wait! They came out perfect! The new size was comfortable and much needed, the rings were sparkly clean and looked like new! The Bench Jewelry also has beautiful items for sale. I didn't get to browse much but hoping to come back soon. read more

One of the nicest guys and is truly amazing artist have gotten great deals for years when his shop was on Webster st

I had received this the chain accidentally broke I told him if he could fix it he would charge me $20 when I brought it in he said it's an old chain I said no it's a brand new chain 18 inch, he told me to come back the next day and he would have it fixed by 12 PM so I did,I paid him the $20 and I left but when I was leaving I noticed a chain looked a little discolored and a little older for some reason but I had been too him before so I trusted him so I didn't think much about it so then when I got home I put the chain on and noticed that this was a 21 inch chain and I noticed that it was a very old chain and it was not my original new chain I was very upset. I called him and I told him what happened and he said there's no way he would replace that chain I just told him that I wanted my chain back it was a sentimental value and I even had the receipt of when I bought this chain. I had received this as a gift from my fiancé for Valentine's Day,A jeweler is not gonna admit his mistakes,he swapped out my chain for an older chain and when I brought it back he tried to give me a new chain but it wasn't mine I wanted my new chain that I had just got a week ago. I wouldn't want this to happen to anybody else it's a horrible feeling I actually cried about this but in the end it's just bad business. beautiful necklace pendant solitaire 14 karat white gold 18 inch necklace for Valentine's Day from my fiancé I would never see again.lesson learned don't trust everything you see.I will attach a photo of mine on the left and the one he gave me on the right! read more

The Bench Jeweler - Jewelry Near Me - Monterey, California

jaime is very honest and does good repair work on my omegas brietlings and is good at an annual tune up for yours too. very reliable for years. read more

I had lost a diamond on my wedding band and I went here to get the diamond replaced plus get 3 rings re-sized. I cannot even tell by looking that the rings were resized and the perfect diamond was chosen as it matches the others on the ring perfectly! Totally recommend this jeweler! read more

I first called in to see if they could fix my ceramic watch I banged against a hard surface. Terrible, I know. He (I wish I got his name, I'm assuming he's the owner) said bring it by and he'd take a gander at it. Ten minutes later, he greets me with a warm welcome and asked I'd I had called. Great memory! The shop is exquisite, clean and professional to say the least with lots of beautiful pieces. I gave him some extra parts...and I asked if it could be done by the time I got off work. Being that it's been a busy week here in Monterey, with the US Open and the 4th of July... I kept my chubby little fingers crossed... Gave me the slip and I carried on with my day. Someone called me from the watch store and said my watch was ready to go! When I got there, he gave me some suggestions in regards to another everyday watch. Great service and you can tell, he really cares about his clients! Thanks again! read more

The Bench Jeweler - Ceramic Gucci watch - Jewelry Near Me - Monterey, California

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Ugh! Be very careful here. My wife and I have had two bad experiences! In my wife's case, he dissolved an enamel heart off of a vintage charm while cleaning it. In my case, he scratched both sides of a brand new (vintage) watch when replacing the battery, and then put the back on crooked! My wife warned me...! Arrgh!!!! He's cheap. But you definitely get what you pay for. In all fairness, he's OK with simple technical things like adding a charm to a bracelet - but after he scratched my watch - I'll never go back again. read more

Jaime is awesome! He's the nicest sweetest person. He has helped many people in my family with ring sizing, new watch batteries/ take off links, and fixing a broken chain. You get this gist... He's the guy you trust with your special pieces. Not only that his prices are always fair! Will definitely continue to go to Jaime. read more

Had a stone fall out of my favorite ring, and had it reset at The Bench Jeweler. They did a wonderful job with the reset, plus checked all prongs, cleaned the ring, and made a recommendation to improve the band's lifespan. All in a few hours, for a very reasonable price. Will definitely continue to turn to this store for jewelry repairs, and future purchases. read more

Jaime is so nice and very competent. Had a vintage engagement ring repaired and cleaned (that another jeweler had already done a similar and lackluster repair on), and Jaime made the ring soooo much cleaner and solid and secure. My fiancé was so happy! In her words, "He cleaned the f$@# out of this ring! Highly recommended! read more

I got a new watch for myself for my birthday but it was way too big. Jamie-san took a few links out for me and I was able to wear my present to myself within a couple hours. He would have done it right then and there if he didn't have to delivery an item to a customer. That's some sweet customer service. Thank you for your wonderful quick work Jamie-san! read more

Thank you Jaime! My ring is better than new.

Once again Jaime Torres came through for me on several items I needed fixed. Besides that he is by far one of the most gracious people I have ever encountered. AND, he won't promise to do something if he can't do it. Nor will he attempt to. I was very pleased that he didn't try to remove the links from a watch and ruin it in the process when he could not. read more

I had a great experience! I had an engagement ring repaired and resized and two wedding bands cleaned and polished. I also had a watch battery replaced. Everything was ready promptly the following day and looked great! I appreciated being able to talk directly to the owner, who is very detail oriented, rather than a retail employee collecting jewelry to be sent out. This made the ring sizing turn out spot on. (I recently had a ring sized at Macy's. It took more than two weeks, and the fit was less precise.) Our twenty four-year-old rings were worn, dingy, and scratched when I dropped them off. Overnight they were sparkly and looked new. Very nice work. I definitely recommend! read more

The gentleman at The Bench repaired several sets of earrings for me. He listened carefully to what I wanted and did beautiful work, exactly what I was looking for, for a good price. He is also a pleasure to interact with. Hands down the place to go if you want your jewelry worked on. read more

Jaime is everything people here have said. Pleasant as can be, competent and great customer service. He always has lots of cool stuff to look at while you're waiting too. read more

I have been dealing with Jaime for about 8 years. Having a really good local jeweler is important to me -- not only for repairs but for interesting, well priced acquisitions. Jaime has completed every repair quickly, promptly and for a reasonable charge. When necessary, he orders items that I need. He also adds to his stock so that there is always a reason to stop and shop. I am very pleased with jewelry that I have purchased from him. read more

I needed a new battery for my Swiss watch. The owner was very helpful over the phone about how he handles the care of the watch. While in the store you can see he is a professional watch and jewelry expert. He has the workshop and he is not someone who does this as a quick sideline for extra money. He very carefully replaced the battery and oiled the rubber gasket. He is very fair on his prices. You can't fine a nicer person to handle your needs. read more

Gracious, kind, and great customer service! Will definitely be returning for all my jewelry needs!

I had a broken necknelss and was afraid it would cost a bunch to fix but he helped me out and fixed so it shouldn't break again. Super helpful!! read more

Jaime is the owner and he is great. I have had several rings cleaned and polished at reasonable prices. He has also done some repairs that I have been extremely happy with. My husband has bought several pieces of jewelry from Jaime which have been unique and in excellent condition. Jaime is honest and trustworthy, takes the time to talk with his customers, and gives the individual attention that is missing in big jewelry stores. read more

Jaime, the owner, is so helpful and friendly. And his selection of items is very nice, with a lot of variety. I recommend his store.

Jaime is great and super knowledgeable. Thank you for getting our luxury timepieces fitted perfectly and set up and for all of the knowledge you provided us with. We will be back for all jewelry needs in the future. read more

Jaime was the nicest man. I was in town for my wedding when we noticed my center diamond was loose. He got me in right away, tightened the stone and polished it and didn't charge us. He was personable, knowledgeable and took away a huge stress the day before the wedding. We will absolutely be back to look at the gorgeous jewelry he has in the window. read more

The owner is very nice and helpful. And he is also very quick-minded to help me fix the problem of my watch after everybody else turned me down. read more

Awesome! Great customer service! My family and I love Jamie, we've had several items fixed and purchased several items from him. He will make sure you are satisfied. I If you want the best customer service go and see Jamie the best Bench Jeweler in town. read more