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    Chatel Atelier

    4.9 (26 reviews)
    Ultra High-EndWatch Repair, Watches
    Open 11:00 am - 5:00 pm
    Updated 2 months ago

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    Ok

    Great experience before we even walked in. Looking for a limited watch which they are the only ones I have found that carry it in California. We walked in and Hughes was nothing but pleasant and knowledgeable about the ZRC watch I was looking for. He even had one on himself so I knew I made the right watch choice. He accommodated all my watch needs, wasn't pushy and answered all my questions. Fast forward a few weeks later he met me during none business hours to adjust the watch band with no hesitation. He went out of his way and it was greatly appreciated If you want a great watch and great service this is the place to go!

    Chris D.

    I called Hugues about a Jaeger-LeCoulter i was looking for and he had it in stock. I wasn't able to come in for a few days and he was kind enough to put the watch on hold for me and that just shows a small amount of what great customer service this retailer provides. I feel in love with the watch and Hugues even gave me a great price I love that he really knows watches and has a passion for horology. I already have plans to purchase another watch from him! If your looking for JLC, Nomos, Panerai, Zenith along with some others highly suggest Chatel!

    Nomos Tangente
    Brad R.

    I came here because they are one of very few Nomos dealers in California, and I wanted to see the watch on my wrist before I purchased. If this is as far as you read, I sit here writing this with my new Nomos on my wrist, but that's not all you need to know. The owner of the store is a man named Hugues, who really takes pride in his store and it immediately shows in his knowledge of the products, cleanliness, and overall demeanor. He was happy to talk to me at length about the watch I was interested in, and anything else to do with watches. He did not have the exact watch I was interested in, but did have the same model with an extra complication (date). He ordered me the correct model and shipped it to my address overnight after he inspected it at his store. I received it today in perfect packaging with the time already set Thank you Hugues for making this an easy and pleasant experience

    Hugues (ooog) middle
    Michael M.

    Carmel's Chatel is a real find. Great people especially Hugues (ooog) who really knows his timepieces. The shops new debut of the Reservoir line during car week was awesome! Don't miss this place if your in town, quite a lineup to check out!

    Jaeger-LeCoultre Master Ultra Thin Moon 39

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    7 months ago

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    2 years ago

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    1 year ago

    Second time getting a watch resized here. Hughes is kind, honest, and efficient. Very positive experience both times, highly recommend!

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    4 years ago

    Business owner information

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    Hugues C.

    Thank you so much Rekha. Much appreciated! Hugues

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    4 years ago

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    Hugues C.

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    Ask the Community - Chatel Atelier

    Review Highlights - Chatel Atelier

    I made a special trip to Carmel to stop by since I've read positive things about Hugues at Chatel on Paneristi.

    Mentioned in 8 reviews

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    Fred's Watch & Jewelry Repair

    Fred's Watch & Jewelry Repair

    (411 reviews)

    Fred is amazing and is the definition of a consummate professional. I came in to have my watch…read morebattery replaced after 10 years of it sitting in a drawer. Other watch places quoted me $35-$48 bucks to change the battery, so I was shocked when Fred gave me a quote on Yelp for $12 bucks! I went to the store without an appointment, Fred welcomed me warmly, and even though 2 other customers came in, I was in and out of there in under 8 minutes! (He was able to help them too.) Aside from the great price and friendly attitude, Fred also noticed that there was some rust in the mechanism restricting the movement and he cleaned it out and added lubricant without even charging me. Really glad my old watch is working good as new again and am thankful Fred made my experience as smooth as possible. Thank you, Fred!!

    Came here from the glowing reviews. I had a watch i wanted Fred to adjust. At first blush, honest…read more Told me i didnt need to do anything most watches run slow. But i insisted. I came back an hour later to pick up my watch and voila the watch was adjusted to be more accurate. Great! However, it was clear that in opening the case back, his tool slipped and caused deep scratching in the case back. When it was brought back to him, fred says when a case back is opened, some damage should be expected! I certainly did not expect damage. After insisting, he polished off the back but the scratches were too deep. Fred then says the deeper scratches weren't caused by him. Now you can trust me or not that fred caused the damage. But Id heavily suggest taking a picture of your stuff prior to work. Because if something happens, he certainly wont do anything about it. And I no longer think he's honest. He should remember his tool slipping and been upfront. Also they have case back opening tools that don't damage the watch. Id suggest fred look into buying that

    Chatel Atelier - watch_repair - Updated May 2026

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