Went in to get fitted for a suit for a Wedding Party across the country. Roarek helped tailor my…read moresuit and ship the suit to the destination of the wedding. The whole process was quick and painless. Appreciated the help!

Not pleased with my purchase over priced and was not given the proper attention if I had known I…read morewould have purchased online

So glad there is a custom suit and shirt company in town now. Ive always been in between sizes so…read moreit was really hard to find something that fit just right. The only solution was to purchase custom fitted items and when I was traveling overseas a lot more it was easier to find custom clothing options. Moving back to carmel it was very tough to find good fitting clothes and then finally I met Scott and was able to customize a few shirts and suits and they came out fantastic. Five stars for a job well done and can't wait to order my next round of goodies. Thanks Scott!

If you're in the greater Monterey Bay area and you're looking for a new suit, jacket or shirt, you…read moreowe it to yourself to contact Tansamai. If you're thinking you'll just go to the Men's Warehouse or Macy's, or to one of the higher end shops in Carmel like Talbott's, do not fail to contact Tansamai. You will become a believer and you will end up recommending Tansamai to your friends. A relatively new start up company, they pride themselves on the quality of their custom tailored wear, the value you receive for your purchases, and their unmatched customer service. Superb customer service begins with your first communication and remains unmatched through your personal on site fittings and your final approval. These three factors will ensure their growth and success, with people like me and you when you become a sold out customer.

What a gem! The selection of quality clothing is absolutely…read morestunning! I needed a wrap for a dress( the weather changed on me :) ) Little that I knew - I found the whole new Oscar De La Renta Dress with a cape to wear for that event! So excited! I will be shopping with the girls again! Very pleasant experience!

I absolutely love the store and all of the ladies that work there. The customer service is superb…read moreand the clothes are exquisite.

We brought in a brand new cathedral veil with rhinestones to be steamed…read more Upon pickup we notice there is a tear in it. I looked at their steamer and I could tell what had happened, It was extremely obvious that one of the rhinestones got caught which caused the rip in the fabric. Hey accidents happen, just let the customer know and tell them you'll fix it, right? Well that was not the case here. Employees were insistent that I had brought my veil in with the rip and they were not liable for it. We were basically blamed for the ripped veil & charged us an alteration fee for a mistake that was caused in THEIR store. Their solution was "we can pull up the cameras" and we have "witnesses ". They even turned the tables and said they never check items that customers bring in because they trust us customer to be honest. The manager got involved and was extremely rude and eventually slapped the desk in front of my face and told one of the associates to take the charge off our invoice and walked away with not even an apology. Employees were rude as well and gave plenty of attitude. Let's be logical, if a bride is going to get married in 3 days and brings in her veil to be steamed and she did have a rip in her veil, she would have addressed it in the first place. This was never addressed bc there never was a rip... we only needed our veil to be steamed. Be warned, your wedding day is important and if you come here for a solution, you will be walking out with a HUGE problem that never existed in the first place.

please do no shop here, not only is the customer service horrible but there prices are too high and…read moretheir cloths outdated. It would be better and alot cheaper if you just rent a suit from men's wear house. After trying to pick out a suit for myself, they ended up getting the wrong suit for me and so when I tried to cancel 2 weeks in advance, they still charged me a cancellation of $50 dollars for something they got wrong to begin with. please please please just save your money and go someplace else.

My daughter was looking for a prom dress that fit her personality -- a little sporty with a…read morefeminine flair. It was really important that we support a small business, and we are thrilled to support a woman-owned business as well. We arrived later than we intended and the owner was very kind and stayed 40 minutes after closing to help my daughter find the perfect dress for her. She even helped her understand what fit and style would work best for her. Thank you for a wonderful experience!

So kind, so accommodating, reasonably priced, and good selection! Odds are, you will find what…read moreyou're looking for. Really above all, the woman working there on the particular day I went in, was just spectacular. She was incredibly supportive and knew exactly how to help.

Very friendly, transparent in time it will take, fair pricing, and very quick! I had taken in 2…read moredresses in for $15 each. They took good care of them. We had taken in many pairs of military pants, during the intake process they let us know of the previous damages to the pants that we didn't yet see. And told us they'd do their best but they went above and beyond!

Support your locals Mom and Pops!! Quality work, great value. Always on time.... And they do…read morealterations!

Took two weeks to hem the bottoms of two of my pants. This place charges me $46! I'm from San…read moreFrancisco and the cleaners charge 1/2 as much. The service is awful and my recommendation is get a needle and sew it yourself. They're terrible, the woman didn't even press my pants. I will NEVER EVER go here again to this rip off place.

Customer service is terrible. I have not given a review in many, many years but I felt this was…read moredue. I made an appointment mid June to have 4 dresses & 1 pair of pants altered. At that appointment I arranged for items to be picked up on July 2nd. I arrived July 2nd. None of my items had been touched. I had to wear an alternate outfit to a wedding that weekend. I called July 8th and made an appointment for July 15th to pick items up. I specifically asked that the pants be done for an upcoming trip. Arrived on July 15th. Two dresses done but no pants. Owner blamed it on her assistant. I asked to take everything as I was over it. She insisted on removing the pins. Or charge me $10 a pin. No worries. I will not be back.

Excellent service and they are always busy. Prices are very reasonable. My wife and I have been…read morebringing our clothes here for one year and they do a good job. Easy parking. I've never seen any customer complaining at the front desk. Flexible hours six days a week from 7 AM till 7 PM. The place is not fancy inside so you're not paying for the decoration, you are paying for the service and that is important. Also you get a discount if you pay cash.

20 years of business to this place. On average, I have brought in 250 dress shirts to be laundered,…read more24 suits and a variety of other items (about $1,250 - $1400 worth of business every year). I just tried to have them re-do my black dress shirt, which came back with a lot of white marks all over the shirt and they quickly said I had to pay for it (at the time, I was bringing in about $60 worth of dry cleaning/laundry) I asked the manager and she said that I had to pay for it because I didn't request a "re-do" within 24 hours of picking up my shirt. I picked up 20 shirts that day - am I supposed to take all shirts out of the plastic and inspect them all that night and then return the ones they didn't do right? I can understand if I was a new customer but 20 years worth of business. I told them I wouldn't be coming back and taking my business elsewhere....no response. They may be the cheapest place in town but after years of being okay with shirts not properly laundered and broken buttons, I am done. Would love it if someone from management replied to this review, but not very hopeful. I know my $1250+ a year is a drop in the bucket, but with policies like this, they will be losing a lot more customers.