If I could give a zero rating, I would. The manicure I had today at Joy's was absolutely the worst manicure I have ever had in my life. The total time of the manicure, from beginning to end took only 15 minutes. My nails were left uneven and rough, the technician did not even attempt to work on my cuticles, the polish was so badly applied that it needs to be redone already this evening. The technician didn't bother to apply any kind of lotion to my hands, but instead applied lotion to her own hands at the end of the manicure. This is also the most expensive manicure that I have ever had. My recommendation is that you save your money, your time, your frustration, and go somewhere else. read more

nails don't look how I wanted them to look. they just did anything and didn't do the job correct. they rushed my nails and continued to charger me for shape and design read more

I usually don't do this unless it is necessary. I got my nails done last Friday for an event and it started chipping the NEXT day. I didn't call to get it fixed because I was very busy last Saturday and it was manageable. However, my nail continued to chip. And I have no energy to drive back to this location to get my nails fixed because I already felt like the removal process of my dip/SNS was harsh on my nail bed. When I get my nails done, it usually lasts me 3 to 4 weeks and I barely made it to 24 hours before there were issues with my nails. To note, I understand y'all want to turn over clients quickly however I take pride in the way my nails are removed. I did not like the fact that my nails were not soaked for in appropriate time. I'm not a nail expert, but it is my understanding that using the drill repetitively can damage the nail bed, which is what occurred last Friday. I've been to Joy Nails, maybe three or four times in my lifetime. They're not my go to nail shop but my experience (plus the current status of my nails) after ONE WEEK was enough for me to leave this review. The quality is poor and unacceptable. read more

Joy Nails - Nail Salons Near Me - Richmond, Virginia

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This used to be on of my favorite nail salons to go to, but has gone way down hill over the past year or so. Save yourself the trouble by going some place else & getting quality service. I've had issues on a few occasions of my gel polish bubbling up and chipping on the same day of my service, sloppy polish work, & overall bad customer service. When it comes to spending money at an establishment you would expect to receive quality work/services in exchange, you will not get that here. read more

I love this business. Very elegant with massaging chairs. I have been to several nail salons and franchise nail salons but once I found this one, I'm never going to another one It is very large and spacious and a great environment to receive a pedicure and manicure. Services both male and female as well as a full diversified clientele. This is the one. read more

I walked in today with no appointment and was sat down at the chair IMMEDIATELY. I was offered a drink, everything was sanitized thoroughly, and then we went through what i wanted - I was told off the bat what to expect price-wise! Tina was AMAZING, she paid such attention to detail and while she holds an easy going conversation, I didn't feel the need to fill the silence (which is kind of unusual for me lol). I've tried out about 5 nail salons in the past few months and this is the only one I've felt truly deserves a review - in my experience all services, quality, and customer service was exceptional and for the purposes of full transparency no filter :-) read more

Joy Nails - Nail Salons Near Me - Richmond, Virginia

they always treat me right and do a great job. The shop is clean and all the ladies are nice. read more

What a shame. First time ever I've had a mean mani pedi lady. Like mean-teacher mean. Eye-rolling, pulling my hand closer, pushing other way, correcting me, not engaging in any kind of idle chit chat , though English seemed strong with corrections. I spent the whole time trying to relax but feeling like I was in freaking trouble! Pedi, because it wasn't an "upgrade" from the "menu" lasted about 12 minutes. Massage was about 1 minute and was like a tired couple of gloved swipes and done. Pedi mani result sucked too. I figured if it all looked great then so be it. Nooooo. Worst part was I'd been sick but forced myself to go engage in some self-care. It was funny at the beginning, surreal like a Wes Anderson film but then the results just bad. Save yourself precious time and cash, pick anywhere else. read more

Joy Nails - Look at base of nail. I could do better than that. But I was too scared of the mean lady to complain! - Nail Salons Near Me - Richmond, Virginia

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I love Joy Nails. It is always bright and cheerful and clean. The manicure/pedicure prices are very reasonable and the technicians are very friendly and do an amazing job. This last time I did a volcano something or other pedicure that just kept getting better and the aromatherapy aspect was so good! I get gel so the job lasts longer and it never disappoints. There has never been a wait and the husband and wife that run things are always there and they always have enough techs to serve even the walk ins. The decor is sweet and colorful and they have all the bells and whistles for the services they provide. Like I said before the prices are very reasonable! Try it and you won't ever go anywhere else read more

Joy Nails - Still perfect three weeks in!! - Nail Salons Near Me - Richmond, Virginia

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I must update my review... This is typically my go to spot but I am definitely disappointed in my nails this time around. First of all, I wanted a royal blue color and the color I picked out for some reason, the reason wasn't given to me, I couldn't use it and I had to pick on CC soak off gel polish. This is the polish. I hate it. It's a gradient color and definitely not cute. You can zoom in and see the color and how it was painted on. Also I really didn't like how the last time I came here I only paid $12 and the price quickly changed to $25. My old review: All time favorite nail salon. They do an amazing job each and every time! I will continue to come back here to get my nails done! Also very clean and spacious! Also they have so many gel colors to choose from!! read more

Joy Nails - Not want I wanted. Polish wasn't applied correctly. It has a gradient look that I did not want - Nail Salons Near Me - Richmond, Virginia

I went in for a manicure. I had gel on my toes so she had to take it off. The lady told me it was $28 for a manicure, $5 to take off the gel, $10 to add gel, and another $10 to fill in my big toe since I had acrylic. The total was suppose to have been $53. The lady charged my card for $58. When I bring the receipt back in, to tell her she put the wrong price, she told me no. It's $10 to take off gel instead of $5. They really just make up prices as they go. That's why they never have a price board. I'm not tripping over $5.. it's the fact that they couldn't admit that they was wrong with adding the prices read more

I was very disappointed with my first visit to Joy Nails. I needed to get my nails done and had an appointment at my usual place, but my friends really wanted theirs done too, last minute. Joy Nails was kind enough to provide us with a reasonable appointment, we each went one at a time practically, and we enjoyed a couple of the $3 champagne promotion, (that was a nice touch!) but when I told my nail technician that I didn't want gel on my toes she argued with me and insisted she knew what was best. (My nails grow different and require to be cut back and maintained biweekly. Gel lasts way too long for that.) After arguing about it for about 5 minutes I finally said whatever. I wasn't going to let it ruin my time with friends. The rest of the experience was fine, until it came time for the bill. I was displeased because I didn't even want gel on my toes but of course was charged for it, as it is what I received. That is fine, you get what you pay for. I expected my nails to last at least 2-3 weeks as they usually do. These were my nails after 4 days. They started to peel from the bottom up and would get caught in my hair and clothes. I will never take another chance with a different nail place, especially this one. The quality just is not there and it is not worth the price! Fusion Nails in Carytown will forever be my happy place! They've never let me down! read more

Joy Nails - My GEL nails from Joy Nails after 4 almost 5 days - Nail Salons Near Me - Richmond, Virginia

Terrible service. Dip nails chipped after two days. Tech did not put top coat on nails.

Had to get my nails and toes done at the last minute and found this place on Yelp. Had a wonderful experience. Vicky did my nails and designed my toes- she was awesome !!! read more

nobody can paint my toenails look so bad the polish look as if my 1 year old could have polished them, and she added 400 clear top coat to try n cover it up. read more

DO NOT GO THERE! Absolutely terrible experience. The nail tech I had was on her phone watching a show the whole time and made it take so much longer. She also ripped out half my nail and did a really bad job. I will definitely be going somewhere else next time. read more

I've been to this salon on and off over the past 10 years and the service has been consistently excellent.. from waxing to mani/pedis, the attention to health restrictions and my special requests are met. I usually can't take the foot scrubbing as I am HIGHLY ticklish! If this is you... request Vickie... her approach caused me no discomfort! I got the volcano spa which made my legs and feet feel completely rejuvenated! Thank you, Vickie and the other technicians who are personable but not overbearing.. don't judge by the management's disposition... the technicians are the best read more

While I have had lots of great mani pedi's here. I think they have lost the idea the customer is king. Not that I expect a lot as I'm fairly easy but when I'm spending $100 a pop I should not have to ask for wine. I get a gel pedi and gel mani nothing more nothing less and they are charging $90 for this service now. My nails are easy, I get regular gel mani/pedis and barely need cuticle work etc. mani is $28 and nails $30 something , how are they charging $90? And not giving the best service. Demanding I don't splash the water, move my feet etc. i won't be returning read more

The male owner is rude and lack customer service. I will never return for anything by this place. The person that did my nails was very friendly but be used of the owner I will not be returnin. He needs a class on customer service read more

Feel like giving yourself a treat but you don't have reservations? No problem. Joy Nails will make room. No reservation necessary. This is a no frills place, but it's clean, service is great and the work is good. So to me it doesn't matter that they don't provide sparking water and pineapple. My pedicure is always done well and at a bargain price. read more

Joy Nails - Pedicure chairs. Clean and comfy. - Nail Salons Near Me - Richmond, Virginia

The salon is spacious and appears clean, but I can't say that I will be back. I asked for a pedicure and manicure, and selected the deluxe spa manicure with callus treatment. The technician shaved off dead skin and somewhat buffered around my feet and toes. I asked if she could buffer the toes a bit more, as the skin was noticeably uneven and looked bad. She said she already did that and seemed annoyed, and I asked if she would mind doing it again. She said my skin is thick, she already threw away the buffer, and it would take another nail appointment to make it look better. I told her that I do gather a lot of dead skin on my toes, but my feet generally look much better after pedicures than what I am seeing. She then took a cuticle clipper (??) to the skin on the side of my toes, making it even more uneven. I decided to cancel my manicure after that interaction. read more

Joy Nails - Pedicure - Nail Salons Near Me - Richmond, Virginia

Very clean and my nails are perfect. I will be back. I went back for a refill. Still impressed. read more

Joy Nails - I love my nails - Nail Salons Near Me - Richmond, Virginia

I definitely won't go back. My gel manicure peeled after one week. read more

Joy Nails - Peeled gel manicure after a week! - Nail Salons Near Me - Richmond, Virginia

Literally the worst nail place ever. Had an appointment and still had to wait an hour to have anything done... I asked for a full set and the lady just started painting my actual nails.. by that time I was so frustrated that I just left with what she did very unpleased. read more

I have gone to Joy Nails for the last 2 years and have only gone to this salon. I started to notice a white spot on my toe nails after a pedicure started to wear off and I was removing the polish at home. I assumed it was nail damage. I went back to Joy for another pedicure and this time when I was at home removing polish I noticed several white spots and small black tiny dots on one toe....FUNGUS. I consulted a podiatrist and also went to patient first. They both agreed it's toe fungus and I have been prescribed medication. Not only is it disgusting, it's also disappointing because I liked coming to this salon. I won't be coming back. Cautionary review to others considering having nails done here. read more

Went here for a full-in and the first time I thought it went great but when I went back to get the second fill in she told me I had a fungus on not one but THREE nails!! I've been getting my nails done since I was a teenager and this has never happened to me! EVER! She asked me who did my nails last time and I pointed to the elderly lady. She mentioned that the fill in was done with a different acrylic but then tried to make it seem like it was my fault that water got under got under my nail or some BS. She also charged me to take the acrylic off!! Smh. Oh and that sign out front that says free wine with $30+ service or whatever is a LIE! STAY AWAY FROM THIS PLACE!!! read more

Horrible experience!!!! My grandma nails were very thick and different shapes. Still we weren't rude yet owner was very nasty and arrogant & didnt want the nail technician to fix her nails after she agreed to. Bluntly asked my gma to soak nails off and then rudely asked us to leave before they were finished. Very disappointed in the service and embarrassing. read more

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I visited this salon a little over a week ago. I noticed under my acrylic gel nails I had green fungus and I immediately went to the nearest salon today just to remove the fake nail. I now have two fingers with fungus just after visiting this salon. (I've never had fungus under my acrylic nails before!) I paid over $80 for a fill and a pedicure here and the pedicure barely even lasted a week. It started chipping as soon as I got out the shower the next day and it was GEL. I think most girls would agree that gel pedicure polish can last a while! Mine did not. The salon even vouches that gel is better than regular polish because it lasts longer.. but this was not the case. read more

Joy Nails - Chipped gel polish two days after visiting Joy Nails. - Nail Salons Near Me - Richmond, Virginia

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So I was just in town for the day I needed to get my nails done for back to school. I wanted to try this place in Carytown they were booked up. So I was just on yelp and found Joy nails. I got Jacie! She was cool.! She did a great job took her time great quality. I winded up spending too much money here! But it was worth it. read more

Joy Nails - Short Square - Nail Salons Near Me - Richmond, Virginia

I went here for first time today, and this place is so much better than Red Nails, which has gone way down hill. Joy Nails is large, clean and doesn't stink like toxic nail product fumes. The service was very thorough and not rushed. The prices are significantly cheaper than other similar places and they have tons of polish. I think you get free wine or bottled water if you spend a certain amount. My only complaint was that the water was too cold the whole time I was getting my pedicure even though I asked her to warm it, which she did, but not nearly enough. I'll definitely be going back to this place. read more

Overall satisfied and it's a beautiful, clean space. However, I'm peeved that though I specified the same polish for hands and feet, I can tell it's a slightly different shade. While cutting my cuticles, she nipped my skin and it bled pretty bad, still stings today. She put the antiseptic product on it directly from the container which touched my skin; skeevy to think on that. Also you can charge your service but not leave a tip via card. Would go back but also will try a different spot first. read more

Joy Nails - Nail Salons Near Me - Richmond, Virginia

I love coming here I've been coming here for over five years, I've never been disappointed! I always go to Kim she always takes her time and always make sure everything looks good. Everyone here is friendly and always remembers me when I come in. Their service is great! Their new remodel makes the shop look absolutely beautiful. It's really a joy to come here. read more

Joy Nails - Nail Salons Near Me - Richmond, Virginia

I was recommended to this place by a friend, but unfortunately had a VERY different experience. I went for a dip manicure, but I wouldn't even call it a manicure. She barely used a file on my nails. She cut my cuticles using the drill. My cuticles look worse post manicure. also never massaged/motioned by hands. I picked out a clear/nude color that somehow turned out PURPLE. She insisted the color would turn out like the sample once she applied the clear coat. When it didn't, she brought the manager over (who was busy doing her own nails) and she basically dismissed it, and suggested adding yet another coat but of a different color now. Four coats deep my nails looked like bubbles. Thankfully she was able to drill them down to a normal thickness. Still after expressing my dissatisfaction, she requested me to pay (the full $40). I definitely will not be returning here, and wouldn't recommend it read more

Joy Nails - Nail Salons Near Me - Richmond, Virginia

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Place is beautiful and clean. Ive been here three times now and today's experience was by far the best. I had the super deluxe gel pedicure, my technician, whose name I didn't catch, quietly talked me into getting the whole shebang. I'm so glad she did. She took her time and was very careful and did an amazing job on my feet- I needed the super deluxe treatment so badly. I work so much and needed a relaxing day, she made it perfect. Ne Ne did my gel set manicure, she did exactly the length and shape I wanted and worked quickly and efficiently. My nails look amazing. I'm so pleased, and will definitely be back after my next paycheck to treat myself again! Thank you ladies! read more

Joy Nails - Nail Salons Near Me - Richmond, Virginia

I want to start by saying that I have been going here a good 15 years because they are so close to my house. My first time here was way back before they took over the shop next door and doubled the size of the salon. And they used to be great. It used to always be relaxing and you felt actually pampered. But sometime over the last few years it began going down hill because my last few experiences have been pretty sub-par, and today was just horrible. I hadn't been there since before the pandemic until today June 15, 2021 and after today's experience I will never be back because it was the worst salon experience I've ever had. Not nail related, but the owner had freaking sports on the TV the whole time I was there. No relaxing music like there used to be, only sports for 4+ hours. This isn't a sports bar or a barber shop... It's a damn nail salon. Cater to your customers maybe? we come there to relax not see soccer players get in fights and random news about baseball. But anyway... I went in to simply have acrylics I had done somewhere else removed and to replace them with dip powder. And then I decided to throw in a pedicure because I wanted to pamper myself. But I should have remembered based on the last few times that their pedis are anything but relaxing these days. They try to multitask too much and what should be a relaxing time winds up being uncomfortable and stressful because I'm balancing a bowl full of acetone on my lap while she's lifting my feet and moving my legs for the pedi. It was a ridiculous. And in-between that juggling act she's scraping the sensitive parts of the bottom of my feet so hard it hurts. Once the pedi is finally finished she moves to the dip manicure. It starts off with her burning my fingers cause she apparently can't use the Dremel correctly. She repeatedly kept hurting me from using the Dremel too much and not caring when I said ouch. And then when it got to the actual dipping part she kept re-dipping each finger like 10 times because she wasn't applying the gel base correctly and the powder wasn't sticking right. After the dipping is finally done, she continues to torture me while shaping my nails by digging the nail file into the sides of my fingers to the point one finger started bleeding. Like guys, typing this right now hurts cause of this mani. NEVER in my life have I experienced anything like this. And yall... to top it all off, this mani and pedi from hell kept me in the salon for over 4 FREAKING HOURS. Yes, four hours.. How in the world?? It took up the entire rest of my day off that I had scheduled for running errands that I wasn't able to run. My nails look terrible and both my feet and fingers hurt. And what I'm kicking myself over is that I actually tipped the lady because I just wanted to get the hell out of there and didn't want to wait for change. I don't know what is going on with Joy Nails and how they can go from so great to the worst salon I've ever been to. But I have been patient. I thought maybe someone's just having a bad day each time and have given them so many chances to change my mind. But today was the last straw. You lost a 15 year repeat customer and I will never be back. There's a new place right behind them I will check out, and if all else fails there are the really nice salons out in Short Pump. Trust me, if you are thinking about trying this place, save yourself the trouble and just go anywhere else. read more

They do beautiful nails. But if you have ANY changes or specific requests next time you come The salon refuses to service you next time you come in. She said they're fully booked up on a Monday night and don't have time to Do my nails. Liessss. Petty ass read more

Joy Nail as it is called on the sign outside, is a hidden gem that I am now unleashing on the larger world. It is very affordable and, get this, they will take a razor to my hooves bringing them back to a polished porcelain like state. The massage chairs are super comfy and not beat down like in other salons. The magazine selection is also above average which is always appreciated. Come on by but there had better be a seat left for me next time I stop by. read more

I like this place. Reasonably priced, clean, friendly staff. One thing I am beginning to notice about nail spas (this one included) is that they offer a range of different "spa" pedicure treatments with regards to massage, exfoliation, hot rocks etc... Well shouldn't a pedicure involve this anyway? What's going on here? Anyway that's my rant, but doesn't stop me from really liking this place. read more

Jacie is the best nail tech that I have had for a very long time.. this place is clean and very nice pricing... read more

Joy Nails - Glow in the dark Polish... - Nail Salons Near Me - Richmond, Virginia

The ladies really do a great job. HOWEVER, the guy who usually sits in the back has been seen watching porn on that laptop several times. He is also very rude to customers, and the women that work there seem timid around him. Not really the type of place I'd like to spend money. read more