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    Perception Organic Spa

    4.2 (222 reviews)
    Open 10:00 am - 7:00 pm
    Updated 2 months ago

    Services - Perception Organic Spa

    Massage

    Deep tissue massage

    Hot stone massage

    18 More Services

    Nail fill-in

    Toe nail fill-in

    Hand nail fill-in

    Hand and toe nail fill-in

    Manicure

    Manicure and pedicure

    Pedicure

    Nail polish change

    Toe polish change

    Hand polish change

    Hand and toe polish change

    Nail polish removal

    Toe polish removal

    Hand polish removal

    Hand and toe polish removal

    Nail repair

    Bikini wax

    Waxing

    Perception Organic Spa Photos

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    Recommended Reviews - Perception Organic Spa

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    Come here if you want to be cheated out of your money. I don't even know where to start. My husband and I made appointments for mani/pedi's 2 months in advance to celebrate our birthdays with some relaxation. We took off of work and were excited for some pampering. Then, 1.5 days before, I checked the website and saw that the type of pedicure I booked for myself was no longer listed and the price for his pedicure (the libation beer pedicure, now called "local brew spirited") had gone up 15%. The manicure prices had also increased. We'd received no outreach in advance to tell us that a service we'd booked was no longer available and were given no notice of the price change. I reached out about our concerns and was simply told that the services and pricing had changed and there was nothing that could be done except pick different services if we wanted. There was no effort from management and obviously no plan for the customers this impacted. Given the short notice, we didn't have many other options so we showed up for our appointments, keeping a positive mindset. We were gravely disappointed. Among other things, my husband's pedicure started 30 minutes late. We were charged $99 for his libation beer pedicure (estimated to take 1 hour) yet they somehow wrapped his up in about 30 minutes and we both moved to manicures at the same time. On top of that, he did not get what was promised on the website. His pedicure was almost identical to mine (despite being $30 more) except for one difference: He was given half a can of beer (he had no choice in the type) to drink and the other half was poured in his foot bath. I suppose the half a beer in the foot bath was what made it a "beer soak." but there was no "fresh lemon" on top. There was also no "draft beer nourishing masque." The woman used the exact same products and steps on his feet as on mine (from the same tray of products). For my manicure ($69), I got regular polish (non gel). I'm aware that this typically only lasts a few days but mine had significant chips within about 12 hours (they actually weren't perfect when I left the salon but by that point I was so frustrated I just left) including 2 nails that had completely peeled off. In that time, I didn't shower, do dishes, clean, etc... so there's no reason why they'd have such significant damage. I had lunch with my friends for my birthday and they were appalled. Completely shocked by the state of them after less than a day. I had to repaint the two nails that had peeled in a different color (which has managed to stay on without any chipping for 2 days now). By 24 hours later, there were even more huge chips/portions peeled off. I will be finding a new salon.

    This salon shouldn't be letting inexperienced nail technicians (Thi) perform nail services. These are thick and uneven.
    Moira R.

    Unfortunately, this salon seems to be going downhill. The first time I ever went it was really nice. My most recent experience (2/23) was not good. My friend and I went for a girls night out. We asked for dip manicures and pedicures. My nail technician did not know how to do a French dip manicure. Instead of telling me she did not know how to do it, she did a clear dip, and then painted the French with shellac. I told her that's not really what I wanted, but it was too late to change it. If she would've told me, then I would've made a different decision to not go with French. Once it was finished, I could see that the dip didn't even cover the whole nail bed. Plus, they were too thick with too much product and bumpy because she did not go back to smooth things over. To add insult to injury, when I checked out at the front desk, they charged me for the dip and a shellac. Plus they charge to soak off your previous dip! Absolutely ridiculous since there's no way to do Dip without removing the prior dip. My friends experience was even worse. She had two different nail technicians, one for the manicure, one for the pedicure. My technician at least soaked my dip off while I was having my pedicure. My friends technician did not do that because she was busy with another client. So when my friends technician started on her manicure, she used the cuticle tool to pry off the previous dip which caused pain to my friend. It was a ridiculous experience. I called the manager the next day, and he wasn't interested in making sure that we are repeat customers. He told me I could come back to have one or two of my nails repaired, but he would not redo all of them. We were disappointed and we will never go back.

    Welcome tray
    Jay S.

    Absolutely amazing experience from the moment I entered until I left. They have the most soothing and satisfying teas that will heal you from the inside out. So my day included a body polish, body wrap, massage, welcome drink, and lunch. I wish I had captured a picture of lunch which was an amazing salad with grilled chicken, yogurt with fruit, and more soothing tea. Okay let's talk treatments. The green tea matcha scrub is everything and Thi left my skin oh so SOFT!! After a hot steam shower she wrapped me in hot herbal infused towels and wrapped me in my burrito to detox. Let's just say relax, relate, and restore. Now the best was definitely saved for last... Brandon Slater is back in Richmond with Heavenly Handed and healing touch. This massage was everything I needed and everything I didn't know I needed! I floated off the table and down the steps. So if you haven't been to Perceptions Organic Spa recently you are in for a treat. They recently upgraded the massage rooms and have a meditation space. So stop thinking about go on and book now! Ask for Brandon he will change your life!

    Bethany G.

    Came here for a bridal party and emailed the spa inquiring packages and pricing options for the wedding party. In the first email they sent completely incorrect pricing for the packages. The following email included different prices for the packages. After receiving service from the spa, due to a "miscommunication" we were charged for a package we did not ask for, but received service for. The staff would not accommodate. The service was great-however, the staff was not accommodating and all of us paid DOUBLE what we were expecting. Will not be returning!!!

    I liked this quote on the wall from the Dalai Lama.
    Eileen D.

    First of all, what a beautiful spa. It's so comfortable, and the decorations are so lovely with such perfect little touches. Kat did my pedicure and she was so friendly and helpful. She did an amazing job! My legs and feet are so soft and my color is all set for a weekend event in open toe shoes. Thanks so much for a lovely experience! Next time I'm in Richmond, I'll be back!

    Caroline M.

    What a great service! They managed to fit me in last minute for a shellac manicure. They got me in and out in about 30 minutes - wonderful timing and a beautiful manicure! It was very peaceful in the salon - not much noise or conversation. They offer tea and water when you arrive. The color options are plentiful and they have multiple options for each color. Definitely worth the price - $25 for a gel manicure!

    Later in the evening, at home.
    Sonali P.

    Cozy, comfortable, professional, relaxing - if this place was in my home town, I would go every time! Chloe was so helpful and friendly, she helped me pick a color and actually tried multiple colors on my fingers to help me choose! I was offered coffee, tea or water when I came in. The atmosphere was very relaxing, soft instrumental music played and it smelled nice too! (no acetone/nail polish smell like most places) I got the shellac manicure and an aromatic pedicure. Both done meticulously and the massages/hot towels felt amazing. The scrub on my legs wasn't too course (as I've experienced before), but was definitely exfoliating! I felt amazing afterwards and if I'm ever in Richmond again, I will definitely be back! (The burn on my finger is not from the manicure, that's my own mistake from earlier that morning)

    Pedicure
    Deneen S.

    I called and left a message for someone to call me back as I wanted to be seen today. They called me back shortly and set me an appointment for 3. Very accommodating which is appreciated. Upon walking in I noticed a very relaxing aroma. The person that was going to be helping me was doing eyebrows and would be out shortly. I was asked if I wanted tea or water to which I declined for the moment. I just wanted to take in my environment. Moments later someone named Tee introduced herself to me and she would be the one helping me. She was extremely nice throughout the whole experience and she did a great job on the pedicure as well as the manicure. I gave it a 3 star rating because to me it was average. For the same price Escape Nail Spa offers more. They not only offer water or tea, they offer wine, champagne and delicious fresh fruit not to mention a neck massage, and very relaxing music, all included for the same price. Perception had no music playing so you just heard other conversations going on. Relaxing music could have helped with relaxation, and to drown out other people talking. I guess it depends on how serious you are about getting organic products for your nails. Otherwise the $40 I spend normally for a Mani & Pedicure will continue to be my choice as there isn't nothing significant enough to make me pay $100.

    Inez B.

    This place was fantastic. I made a same-day, after work appt online and followed the instructions once I arrived to get my visit started. They promptly gave me the greenlight to come in and took a forehead temp. There were plenty of signs for social distancing and everyone was wearing masks. It was still a very enjoyable experience. Kim was great and I loved the Detox manicure. I will definitely be coming back!

    Inside nail area
    Sara E.

    I am SUPER impressed with this place after my first time going. I have been wanting to get a pedicure but I'm definitely on the overcautious side of the COVID protocols and I didn't want to go to a salon with lots of stations. I did some research and found this place. I was able to book my appointment online which I liked. Before my appt I had to fill out a detailed COVID tracking sheet. When you arrive you call them and they tell you when you can enter. Your temp is taken and you are escorted to wash your hands. I was promptly taken back and besides myself there was only one other customer in the nail area. The employees all wore masks and the manicure stations had plexiglass separations. The pedicure stations did not but all of the utensils were autoclaved and the stations were sanitized before and after clients. The one thing I will say is it was more than I usually pay for this service, HOWEVER since I hadn't gone since Dec 2019 and the COVID protocols were the most important to me at thus point I felt the price was well worth it!

    Photo from 11/30/19, got my $67 "gel mani" on 11/22/19 - 8 days later. Pure disappointment.

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    1 year ago

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    2 years ago

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    1 year ago

    Been going here for over 8 years. Consistently good service. Super clean and always friendly.

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    1 year ago

    The shellac manicure and herbal pedicure were both wonderful. The technicians were great and the atmosphere was so peaceful and relaxing.

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    3 years ago

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    3 years ago

    I started going here about two months ago. I have enjoyed getting my pedicures here. I get the beer pedicure. Nhi La is wonderful.

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    Page 1 of 6

    Ask the Community - Perception Organic Spa

    Review Highlights - Perception Organic Spa

    Jennifer's facial left my skin glowing, Emily's pedi is perfect, and Slavi's massage was reportedly one the best ever!

    Mentioned in 17 reviews

    Read more highlights

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    Perception Organic Spa - spas - Updated May 2026

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