I had a great experience! First and foremost it was clean in there. The prices were about the same…read moreas everyone else. I got what used to be a deluxe pedicure with the jasmine scent. It was $60 plus $15 for the gel polish. She took her time and gave a very good massage. I will be going back!

I recently visited this salon for a pedicure, and the experience was extremely disappointing. The…read moretechnician rushed through the entire service, and the polish job was so uneven and messy that it genuinely looks like something I could have done at home. Despite the poor quality, I was charged $90, which is unacceptable for the level of work I received. I won't be returning and cannot recommend this salon based on my experience.

I paid $130 for a basic pedicure and full set ($50 for the pedicure and $80 for the full set) I did…read morenot get anything crazy on my nails just black French tip in coffin shape. This is very expensive in my opinion and the shape was not sharp, she used clear acrylic instead of light pink so you can see right through my to my nail and all the calcium deposits also something pink was left under the nail so you can see that as well. The black from the French tip was also left on the top part of my nail and fingers. There was not enough coats of black as well so in the light it looks splotchy. My toes turned out good but not even 2 weeks after I got them done they are chipped as well as one of my finger nails. The lady doing my nails also kept telling me my toe nails were too short over and over again it was really weird. I certainly will not be going back.

My girlfriend and I got pedicures together at Lily's Nail Salon and we were very pleased with our…read moreexperience. The staff is kind and efficient and the massage chairs are enjoyable! We even got matching red nail polish to bring good fortune into the new year! We left paying just over 90 including tip.. for two guests receiving a premium treatment? I think that's a pretty good deal.

Got pedicures with my girl friends here and everyone was extremely kind! Our toes look so Adorbs…read moreand we were able to try different colors we liked. The prices were decent! We would definitely come back again!!

Lisa took off my powder dipped polish from a previous manicure elsewhere and made my nails look…read moreamazing. Everyone here is super friendly.

Asked for a manicure. Has this man ever done a manicure in…read morehis life? can't believe I actually paid. Don't do it this place is not it.

Kim is my favorite technician she is warm and friendly! They offer you points and a 5% discount if…read moreyou pay with cash. If you pay with a credit card there is a 4% fee. The salon has a dog named Sonny that lays around the shop and is very friendly!

love it here!! treated the girls to pedis today. Been coming for years and highly recommend!read more

I have been getting my nails done here for almost a decade. it is truly my happy place. Tam Vu,…read moreMimi, Jenny, and Han are just a few of my favorite nail techs. Han gives the best massage I've ever had in my life. You can even make an appointment online, doesn't get much better than that!!

Be forewarned, their regular "Classic Nails Art" pedicure is literally 15 minutes and it shows…read more Left polish all on my skin and just overall wasn't good or relaxing. She said you have to get a more expensive pedicure for it to be longer than 15 minutes and not rushed. I've never had a pedicure that was only 15 minutes. Such a waste of money. Could have done it at home. Worst pedicure I've gotten in two decades. The whole point of me going was to treat myself. Instead I played myself. As you can see from the pedicure menu I've posted, there is no indication that this is a 15 minute service. At least call it a "rapid" or "express" pedicure or something. She expected me to know that because it's "cheap" (26 dollars) that it's not a full pedicure and would only be 15 minutes. Never again.

I can't WAIT until my girl gets back from Vietnam! I've been having to go to other salons and they…read moreare awful! This one was my latest... I arrived at 5:10 p.m.. I sat in a pedicure chair for about 10 minutes until they ran my water. The chair was THE best pedicure massage chair I've ever been in, so I didn't mind. My pedicure service began at about 5:25 p.m. and it was over by 5:45 p.m. I've never in my decades of pedicures gotten a 20 minute pedicure. They're usually 45-60 minutes! She zipped through it so quickly, paying no particular attention to the anything. Miraculously, the end result looked okay, so again, I wasn't too bothered. After my pedicure was finished, she started working on another client (taking her sweet time)... and didn't come back to me for a full 50 minutes to look at my nails. She said it was 30 minutes. I corrected her. It was another 10 (a full hour) before she actually started working on my dip. She apologized for the wait, but once again, she zipped through my dip so quickly... a mere 25 minutes when it's normally 65-75! I mean, why work so fast now? There were no other clients. Take your time with my nails and do a good job! She cut my nails way too short. She did next to nothing with my cuticles. And my final result shows ridges and file marks in my nails! She said she could fix it and asked me to come back tomorrow. WHAT?! You want me to waste MORE of my time so you can do what you should've done the first time? Hell to the no! She also told me my toes were dry, so I could put my socks and shoes on. WHAT?! Even I know how long toes take to dry and that socks basically for the rest of the day are a no no! While she was a nice person, what good is nice if you keep me waiting an hour and provide me with a terrible service? Never again. Please, Nancy. Come home soon!

I have been coming here for the past few years, but today will be the last time. I walked in to an…read moreempty salon for a deluxe pedicure. Tony, who is usually pleasant, was not friendly. I chalked it up to him maybe having a bad day and forgot about it. One other woman was working and she took the next pedicure that came in shortly after me. My pedicure was pretty bad overall: rough and fast. Part of my service included callous removal, which he forgot about. The service is listed on the menu as a 45 minute service -- I was on the chair for less than 30 minutes. It was like he couldn't wait to get me out of there fast enough, and I, in turn, couldn't wait to leave, either. I was loyal to this place for its convenience and otherwise good pedicures, but feel they on a downhill slide in both quality and cleanliness.

I am obsessed with my nails! Tony did such an amazing job on my acrylic gel manicure. It's perfect…read moreand I can't stop looking at my nails. I also come in regularly for a pedicure and am very happy with the service and prices. The salon is nestled in the Libbie Mill Shopping Center (right across from Petsmart). It's a hidden little gem and I will definitely be returning customer.

I cannot speak to Patricia Gordon's skills as a stylist, but based on my experience, customer…read moresatisfaction and professionalism are not her strengths. After I booked and paid for an appointment online with Ms. Gordon, she arrived at the salon too late to do my hair before I had to leave for another commitment. She immediately blamed me for making the appointment one day in advance rather than two, and then suggested I book another appointment and she would "honor" the payment I had already made. I declined her offer.

Cris B. The customer…read moreservice was incredible. Almost felt like home. I'm new to the Richmond area, so i was just looking for someone reliable to be able to help maintain my Locs. Patricia was phenomenal! She took care of me and made me comfortable for the most part. If you're in the area definitely check this place out!

If I could give a zero rating, I would. The manicure I had today at Joy's was absolutely the worst…read moremanicure I have ever had in my life. The total time of the manicure, from beginning to end took only 15 minutes. My nails were left uneven and rough, the technician did not even attempt to work on my cuticles, the polish was so badly applied that it needs to be redone already this evening. The technician didn't bother to apply any kind of lotion to my hands, but instead applied lotion to her own hands at the end of the manicure. This is also the most expensive manicure that I have ever had. My recommendation is that you save your money, your time, your frustration, and go somewhere else.

nails don't look how I wanted them to look. they just did…read moreanything and didn't do the job correct. they rushed my nails and continued to charger me for shape and design

Went to Perception for the first time and got a facial! I'm usually cautious about what I put on my…read moreskin since it's more on the sensitive side but decided to give this place a try. Hannah gave me my facial and was great. Explained everything to me and checked to make sure the tools were not causing me discomfort. The room was cleaned and had soothing music played during my experience. I tried hard not to fall asleep and felt relaxed. I left the place with my face feeling great and no breakouts the following days! I would definitely find time for another facial at Perception!

Perception Organic Spa recently moved locations and rebranded to Sen Organic Spa. That said, I've…read morebeen a loyal patron of this spa for three years. Let me start with the service. I've had facials, pedicures, manicures, and massages here. Every time I've enjoyed my service as it's a quiet and relaxing atmosphere. It isn't stressful or loud. It's exactly the vibe you want when heading for a self care day. The products they use are 100% house-made and organic. I've had skin reactions before, but never here. As a matter of fact, other spas have left my face looking red and inflamed after facials - I leave here glowing. Now I can't speak to any of the other massage therapists here, but Tsondu is who I see any time I'm seeking a massage. I truly feel like he is a healer in some way. I leave relaxed and I'm always comfortable throughout the service. I'm love the new location and I can't wait to come back soon!