Great service, excellent product, highly experienced team! Able to address problematic foot issues!read more

Everything! From fitting to purchase. Perfect questions to discover needs and wants in the perfect…read moreshoe, boot or sandal.

Overpriced. I tried to return shoes only 10 min after purchasing. Store credit. Never again…read more Waste of time, look elsewhere.

Do not recommend!!!! Too expensive and customer service is not great. Will not come here again. I…read morewas attempting to return shoes for my mom and was 4 days too late. Never mind that my mother was in the hospital and is disabled. They don't give a shit. Zero stars and the manager is barely able to vote.

I had such a great experience at lulus picking out my grad dress. Specifically the blonde girl Ken!…read moreI came in with my friends and we all left with great pieces! anytime I go in she always goes above and beyond. So glad she was there when I was shopping!

I drove here from out of town and I had about 10 minutes to shop, the lady came up to me three…read moreminutes in and said they closed the register early so I actually only had five minutes, so they close the register at 4:55pm not 5pm. I found it kind of rude. They should definitely put on the website that they close 4:50/4:55pm if they're not going let people shop until 5 PM. Overall, I had a negative experience.

The people who served me were pleasant enough. When I bought my Ryka shoes 2 weeks ago, I asked…read morethe salesperson if I could return them if necessary. She said I had 30 days. 2 weeks later the shoes started fraying at the lace holes. When I tried to return them they said I couldn't because they were not in good enough shape to resell. They were starting to tear! That's why I wanted to return them. So, make sure you don't plan on returning your shoes if you purchase them here. You will not be satisfied with their return policy.

Customer service last Thursday was laughably bad. No eye contact, no acknowledgement of existence…read morewhatsoever. Blonde lady didn't even look at us until she asked if we wanted a bag after the checkout was done. Weirdly threw the shoes back into the box after removing the security tag. We just had to laugh it off after walking out of the store. Shoe selection right now for women is meh unless you like athletic shoes, crocs, or suede boots with a chunky heel.

Came into the store thinking I would get the best customer service, was treated as if I was…read morehomeless begger. wanted sandals as my feet do not like to be constricted by shoes. I bought some and they were going to order them from there store. came into get sandals and wore them before even noticing they were two different colors. My mistake though. will not recommend this to anyone.

If you want bad service, do NOT go here. I swear these birkenstalks are better quality than the…read moreones I have ordered from the actual company! Workers were exceptionally knowledgeable about sizing and fit. Helped me find the perfect pair! and the Bakers dozen?? ARE YOU KIDDING?? I almost bough 11 more pairs right then and there.

This shoe store - more specifically, Andy, the owner (I think) - changed my life. This sounds like…read morehyperbole, but I'm serious. About a year ago I injured my foot while playing pickle ball. It's a little better now, but the pain still flares up and is very intense at times. Even worse, I'm a teacher, so I'm often on my feet for 5-6 hours per day, and I would be hobbling out of class at the end of each day. We were going to take a vacation in August that would require quite a bit of walking, so I just wandered in to Nelson's to ask about some comfortable shoes that that didn't look like athletic shoes. After listening to my problem and asking a few questions - really knows shoes/feet! - he made a couple of recommendations. I bought a pair of shoes, then headed off to vacation a few days later. We walked several miles each day, and I was 90% pain-free! It really felt miraculous. I bought two more pairs of shoes from Nelson's since then, and I am almost always pain free after teaching all day! I cannot recommend this store enough!

This is for the Chico location. I went in today to purchase a pair of Taos sneakers. Customer…read moreservice was horrible. They didn't have the color I wanted and would not order for me.

Amazing vintage store! Absolutely overflowing with clothes. Not everything has a price tag but the…read morelady who owns it was so sweet and reasonable prices. Would recommend!

They have some beautiful finds, I would say more 70s - 80s looking items than 40s-60s, but that may…read morechange on the day you go in. They do have a men's section as well, which I think is nice for all the guys that are usually waiting around for their girlfriends. There are shoes and accessories. Staff is always friendly. There are a lot of not vintage items just vintage-looking, and some really stained and damaged tops in the front section which are not marked down. The store is very very packed full of clothes as well (and it's already quite small) making it hard to navigate and sort through. I wouldn't pay the prices they are asking, but I would if they put more care into the clothes they're selling and cleaning up the place generally. I think they could make the store easier to navigate and worth the prices by reducing overall inventory by 15%, and removing the stained and damaged and not-vintage clothes from the regular section, and having a distinct clearance section for those items.

For Elyse has the absolute best customer service! From the moment I walked through the door it felt…read morelike a VIP experience. Maddy and Jada were incredibly helpful. I was looking for a few outfits for a trip, and they put together a personalized room for me with thoughtful suggestions that I loved! You can tell they really care, I've never had such a wonderful experience before at a boutique! I will definitely be back, highly recommend

walked in looking for a black pair of bootcut jeans, left with a pair of black wide leg jeans. the…read moreservice is okay, the workers are very pushy when it comes to shopping. they ask "oh what are you looking for" and then they find like items similar to them. they give you a fitting room and then they push more clothing onto you, fitting rooms have a small mirror so it basically forces you to go out and look at the mirrors outside of the fitting room. i needed the jeans for an event which got canceled, i went to return them and i was only given back $98 back in store credit! i needed that 98 dollars back in gas and turns out i just left with some stupid store credit. thanks for the store credit, but the clothing is so expensive.