So this is my 1st time at this jollibee and I'm so upset because I bought a 10 piece spicy chicken with two sides of mashed potatoes and gravy and one of the service put a burnt piece of chicken at the bottom of my bucket. And I don't think that was cool to put that bad piece of chicken in my bucket . So check your bucket of chicken before leaving the establishment. read more

Jollibee - Burnt chicken - Fast Food Near Me - Hayward, California

I ordered take out online, but the line was confusing for take out. I was in the regular line and a lady just cut me in line, and got her takeout order before me. I guess there is no line for takeout orders? Lucky my order was packed in a secure bag, and it included a lot of extra utensils. Wish they had spicy fried chickens, but they were sold out. The ube pie was interesting, but I don't think the crust mix well with the ube paste. My brother had the mango pie, and he said it was ok for him as well. Glad we got some gravy, which made the fried chicken so much better. It's was super crispy, but the flavor alone was bland. Definitely recommending the gravy sauces, when you get your bucket of fried chicken from here. read more

Jollibee - Fried chicken - Fast Food Near Me - Hayward, California

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The cashiers at the front were very friendly and full of smiles. Only drawback was that the line moved so slowly. There was some holdup at the cashiers that held up each transaction to a crawl. Foodwise, came home with 2 buckets (12 pieces) of a dozen chicken. The chicken was good. Crispy. But I think chick fil a or KFC has more spices in their batter than this place. It was good, but not bursting with flavor. read more

Stopped here since we finished eating at the Olive Garden next door. We ordered the 12 piece chicken to go. Eating it for dinner we reheated the chicken so it was crispy. I found the crispy batter crunchy. A bit oily but hey that's fried chicken. I enjoyed the brown gravy that accompanied the chicken. It was really tasty and better than any brown gravy is I have used. Overall a good fried chicken. read more

It's located inside a large store. Depending on what side of the store you enter from, it's alll the way in the back! just keep walking. Once we found it, we noticed it's right near the entrance doors to the building. But oh well. we eventually found it. I was sad to see they don't offer corn anymore as a side!!!! We had to wait a bit for the spicy chicken :) No worries there. We dined in. my chicken was hot and fresh. Our fries were room temp and not fresh. I then tasted my husband's fries, and his were the same. I went up to tell the worker, she took the bags from me and didn't apologize. My husband and I continued eating our meal. I feel like if you order a chicken sandwich like my hubby, you want to enjoy it with your fries! I would. They made us fresh fries and signaled us to come and get it. I think they could've gone the extra mile and brought them to our table. When my husband returned to the table, without our fries, he said they apologized. This time our fries were piping hot!!! They remind me of McDonald's fries which I love. The peach mango pie was DELICIOUS!!! I would get this again for sure. The store was clean and looked brand new. read more

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The chicken bucket can be sometimes amazing but I also get some of those days where it just took spicy and seasoning is off. The chicken tenders are extremely horrible though. It tastes dry and chewy like it was overcooked. So I learned never to order tenders. read more

Jollibee - Chicken tenders taste dry and chewy. The sauce isn't great - Fast Food Near Me - Hayward, California

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WHEN: Sun @7pm This is my first time eating Jollibee and I'm excited. There's plenty of parking since it's located in the same parking lot as the Southland Mall, but not IN Southland Mall. It kind of has its own mall with a food court with a Filipino grocery store and other Filipino vendors. How wonderful! Anyway, this place feels like everything was made to order because it took 15 minutes until our order was ready, and they were super piping hot! No complaints here. The menu overwhelmed me. All saw were letters and numbers--too many different combos! And didn't wanna be THAT guy who holds up the line when ordering. Here's what was had: CHICKENJOY FRIED CHICKEN The fried chicken is basically how I'd like my fried chicken: like churches! Only more seasoned. I appreciate the thick crispy fried skin. It was good. JOLLY SPAGHETTI The spaghetti was sweeter than I expected but it was overall delusions. I'm glad there was way more sauce than expected and a good amount of sliced hotdogs. I enjoyed this! PEACH MANGO PIE Even though the current special was pineapple coconut, peach mango just sounded yummier. I'm so happy it's deep fried, the way McDonald's used to prepare them. It was hot, crispy and wonderfully tasty. The place felt clean and new with plenty of seat options. If you don't like it Yu can dine out in the food court too. I do plan on coming back to try other menu items. My first Jollibee experience was a success! read more

Jollibee - Fast Food Near Me - Hayward, California

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We like Jollibee chicken but the low star rating is for their coupons that never works. As a member, I sometimes get $5 off sent to me on an e-mail, and every time I try using their promo codes, it never works. Today, they have promo code "treat5" for ordering online bucket treats and it's a special promo for independence day. I got Bucket treat A and I couldn't use the promo discount. Total came out to $56.47. That's another thing, why Jollibee chicken is so expensive. Anyway, please don't advertise promo if we can't apply it to our orders. It's false advertising Writing these review bcuz I've tried multiple times using discounts they send me that never works online. SMH!!! read more

Jollibee - Showing promo code which should work for any bucket treats. Well, IT DOESN'T. - Fast Food Near Me - Hayward, California

Get the deal! $35 for 6 piece fried chicken, tray of spaghetti, and 3 peach mango pies! In my opinion, you gotta scale back your expectations. This is a fast food restaurant that may not always be the fastest. It takes time to make fried chicken so it's possible that you may have to wait longer than the norm. Come here for some yummy Filipino food. read more

Receiving my food within 10-15 minutes. It took 28 minutes to fry to chicken sandwiches & 2-French fries. Regular restaurant are faster than them!!! read more

We went on Sunday morning and it was packed. I just wanted to shout out Ms. Jennifer for your kindness and jolly accommodation. A crew member gave the order incomplete and ask her nicely but she just ignored what I'm saying. But Ms. Jennifer checked my receipt and gave me the missing orders. I can tell that she is enjoying her work and managing people with joy and positivity which reflects the company. I am glad and happy for her. Food is still good and the ube pie is one of the best! read more

Food is very delicious. It is always freshly cooked. Staffs are great! The manager is very helpful. The store is always clean.

Probably one of the better locations in the east bay. The usual line at any location, this one isn't so bad. Order taking was simple and the wait wasn't too bad. My only thing is when they put the spaghetti in a paper cardboard container. Sauce tends to leak and just a mess to get out the bag. Other than that, the chicken joy and tenders are good. And the pies are delicious. read more

Jollibee - Fast Food Near Me - Hayward, California

I was passing by Hayward going up to Berkeley Decided to order for pick up Extremely fast and a straightforward process Food tasted like any other Jollibee, delicious Highly recommend! read more

This location is by the best experience in ordering, customer service and wait time. I ordered on the app under ASAP and received the order in about 20 min. Always get the fried chicken bucket. Spicy is spicy, no joke. Recommend the gravy/mashed potatoes and pie desserts. Skip the noodles- the palabok is skimp on on ingredients and don't care for the sweet spaghetti (not my thing with sweet ketchup and hot dogs). read more

I've always ate Jollibee as a kid and was craving some, so I decided to order takeout on the way home. When I went inside the restaurant, there was already a line. I didn't have to wait too long tho, they made that line move fast. When I got to the counter, the cashier took my order without issues--I waited about 10-15 minutes for my food. I got the three pieces of spicy chicken joy with two sides. The chicken, like always, was fried to perfection. It was crispy and delicious! My sides were fries and steamed rice. Those were both ok, nothing too special. I added gravy to my order (for free), which took the chicken to a different level. The place is in a large building, but Jollibee itself is spacious. They know they get busy! Overall, four out of five stars. Food was delicious and service was fast and friendly. I would definitely come back here when I am craving some chicken joy! read more

Jollibee - 3 Piece Spicy Chicken Joy with Steamed Rice and Gravy - Fast Food Near Me - Hayward, California

food is awesome always order food almost every week...some crew is not friendly... manager should train or tell service crew should be nice and friendly, specially the one taking out orders or the front crew... read more

Super quick service Loved thier Spicy chicken with Adobe rice,Mashed potato with gravy and Pineapple juice read more

Jollibee - Spicy chicken with Adobe rice - Fast Food Near Me - Hayward, California

Never knew about Jollibee until a friend from Resonate Church brought some to share with the staff. Wow to my delight, it was so delicious. and everyone said they are the best!! With my family coming over for a little party, I decided to place an order on line. It was so easy. Upon arrival they sent me a text letting me know the status of my order. The location was Hayward and their store was very clean and staff very friendly. My order was ready on the time I selected. The hard part was driving home and smelling the chicken was amazing. Everyone loved the chicken (I got the original). read more

Placed an order for 2 piece chicken joy with spaghetti and a 2 piece chicken joy with biscuit and side online. I picked it up in store and brought it home. When I opened it up, it was missing a piece of chicken from each order. This place constantly messes up my order. I would avoid this spot. The workers there don't know what their doing. read more

We've become fans of Jolibee and like this particular store. It's located on the edge of Southland Mall and connected to Seafood City. We love to get out Jolibee and do some shopping at Seafood City. Fast ordering from the polite order taker dude. Waited a few minutes and the order was ready. Took it home. Their fried chicken is always so tasty. And I love to put the Jolibee gravy on it. Sooo goood. Not too salty (like the Colonel), lightly fried. They also have regular and spicy chicken. We bought a 10-piece bucket and ask for 1/2 regular and 1/2 spicy. Mashed potatoes are very good and thicker than you-know-who. They give you lots of gravy for the mashed potatoes, and chicken and I guess you can put it on spaghetti or mango pie, which was delish. read more

This Jollibee is located inside the Seafood City in Hayward, right across from the Red Ribbon. We got some spaghetti and some Chickenjoy along with pineapple juice for each of us. The chicken always pairs so well with the gravy. The spaghetti is just the right flavor and after eating so much savory food, you can wash it all down with some delicious pineapple juice. The store is really well decorated, with really aesthetic seating areas as well as cute art pieces on the walls. The staff is really nice and helps you out as best as they can. I will always come back here whenever I am nearby! read more

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Long line on arrival, but super fast service! Food was fresh and hot, and the peach mango pies are a unique favorite.

Horrible service every time I go here. I usually go here when I'm craving Jollibee because it's the nearest one where I live, but I'm probably going to go somewhere else next time. Every time I order to go, they always forget to put either the fries or drinks I order. I had my husband pick up a spaghetti plate, a burger steak plate and a quencher to go. Once again, they forgot the quencher. So my husband turned around before leaving the restaurant and asked for it. The server looked at him like it was his fault he forgot. It's not that hard to provide good or basic service or double check the to go receipt before you send it out. This restaurant has a lot of runners and servers but they always forget to double check the items on the receipt. read more

Placed a mobile order for pick up here, it was very busy when I got there. Food seemed to be delivered in an orderly fashion. The restaurant is located within a mall with an entrance at the front side. The storefront is easy to locate, you just need to be on the correct side of the building otherwise you'll have to travel through supermarket traffic. Food was great! They forgot my half order of spicy though :( read more

I went here for birthday lunch on a Saturday afternoon with a friend. This is my first coming to this location at the Southland Mall, and this is where Seafood City, Red Ribbon Bakeshop and Jollibee occupies this space. So AyalaLand lease this huge space with supporting restaurants and a shop, a Valerio's Bakeshop located at the other end of Hesperian Blvd. Their kitchen is huge, and the staff works like a bee (hard working, very calm and doing their best to serve ChickenJoy and other staples. Now they have ube pie as part of their menu. They serve cold frozen drinks like the coffee cold brew with bubble pearls, strawberry freeze and a coconut dream freeze. The dining area is tiny and can only seat 10 families with lounge chairs, several lounge seating with tables, and a window table with tall stools. A lot of orders are for here, to-go and online delivery. They are very organized but very busy on a Saturday afternoon. Ambiance is very clean, organized and staff are calm - 5/5. Menu is standard Jollibee and price points are standard in the SF Bay Area (same as the one in Union City at Union Landing). Food are all cooked fresh and love to have 1 spicy and 1 regular ChickenJoy in my meal. I think they changed the formula here. It's almost like they used a spicy cayenne pepper or siling labuyo extract in the oil. The chicken is deep red sprayed on their spicy chickenjoy versus a spicy sparkle they served before 2023. If you want Spicy ChickenJoy, get it here at Southland Mall. 5/5. At this time, they are serving the LTE Ube pie here. Customer service and service is 5/5 - they are all friendly, hustling and bustling during a lunch rush. Most customers are all getting their orders to go because there are no seats available. You just have to be patient to get seats until they are available. Customers are pretty fast and don't hang around because a lot of families are waiting in line to order. Only 1 cashier. 2 managers expediting the orders for to-go, delivery and for here. read more

Definitely a Pinoy pride. Delighted to see that this brand is getting the attention from non-Filipinos. Ou family faves are the spaghetti (sweet), and chicken. Place is always clean and organized. Staff is consistently professional, hospitable and friendly. read more

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40 min wait time for 2 items . Everyone got their order but me . Service sucks . Waited 40 mins then was told to wait another 10 mins to get my food . That's not good service if you ask me but maybe the chicken was made fresh only for my order . Won't be returning to this location. 65 min for chicken is crazy read more

Stop by here i after shopping in Southland mall for lunch always crowded a very good chicken meal. Great service very clean inside. read more

Jollibee - Dip, chicken in mashed potatoes and gravy! - Fast Food Near Me - Hayward, California

I highly recommend this Jollibee location. We had a bulk order. Staff were amazing, helpful and hospitable. Food was fresh and warm. Ambiance was crystal clean! Location is amazing too! P.S. Apology to the management of this store location, I forgot to leave a review through the QR code on the receipt. But yeah, you guys should definitely visit this place! read more

Jollibee lunch combo was pretty good deal. $11 dollars for two pieces chicken, biscuits, mash potatoes with gravy, drink and pie. Pretty good deal serve hot and fresh. read more

I always like coming to this place. My daughter also likes this place, once a month she ask me to bring her. We like the french fries, chicken, Mac cheese and spaghetti read more

Wait was a little long, but what a great experience. The service is friendly, food comes out hot. We got the 2 piece chicken with the pineapple drink and mango pie and French fries. Food is yummy. The online ordering takes a beat longer than anticipated and we had to ask for it even though it said the order was ready. In case you want it they do have both real butter and honey for your biscuit, but you need to ask for it. I guess it's better for the environment...Why give it to people if they are just going to waste it but I didn't even know they had it until I decided to ask at a different Jollibee's. read more

I know it's Covid time right now. Tried to cal to place order while I was in line since about 10 people already waiting for their order. Thought it would speed things along. They answer after 20 or so rings, about 2 minutes. Could hear phone while in line and watching the employees being so busy they ignore it. Finally got an answer, 30+ minute wait for pick order so he said just wait in line. Was waiting inside to place order by the door & was kicked out due to Capacity of 6 even when someone just walked out. Took about 10min outside. When I finally got inside was told again 30 minutes wait for chicken as they were down running out. Love my Filipino jollibee chicken joy but it never fails for a almost 45 minutes for your order. read more

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My sister got this yesterday when my partner and I went to visit them. In the past we had gotten jolly bee and it didn't taste good the stuff had tasted chalky. So I didn't want to eat it again and stopped buying it. That was at another location. I liked jolly bee in the past but I think that one experience turned me off from it. My sister got the bucket with mixed chicken of spicy and regular. Gravy and patties. We got the palabok for everyone as well. I was afraid to try it again because I didn't like the last one we had. I was surprised it was actually really good. My partner doesn't like palabok but she tried theirs and said it was good too. I only took one star off because the halo halo didn't have much in it and other places usually fill it up to the top but everything was really good read more

Jollibee - My sister made the patty with an egg so it was like a loco moco. I think that's what they call it. - Fast Food Near Me - Hayward, California

For all the fast food chicken places in the area, this one is my favorite. When I worked in Hayward, this was one of my go-to lunch spots. But during the pandemic, I've been driving from San Leandro to pick up dinners. My regular order now is Family Pack C: 10 piece Chicken Joy (6 regular, 4 spicy), Palabok Fiesta Family Pack and 3 peach-mango pies. This is enough food for at least 2 meals for my wife & I. During COVID, there is no indoor dining. Only 6 customers are allowed inside at any time, and there are tents outside for people who have to wait in line. There is plexiglass in between the customer and cashier, and hand sanitizer at the register. All the staff wear masks and require guests to keep to proper social distancing. read more

The chicken really Tastes good and Service is fast sO with the staff WHO are always smiling making you feel Welcome

Jollibee was good to me! The chicken was seasoned and spicy! With a punch! They place little flags to let you know! The gravy was so good and the rice. All in all for the price it was pretty good. Served hot and tender give them a try you won't be dissatisfied. read more

The cashier was a bit occupied. The drink I order took for every. The food was very tasty. The management team very kind and on top of everything. The cashier was a bit occupied talking to every employee. She took my order and it came to $19 which I didn't argue I just ask instead of the soda may I upgrade to the halo halo. She says oh no we have to ring everything up separately I know it's a button you could've just added a few more cents for the halo halo. I didn't argue I had her ring everything up. Apparently she wasn't paying attention because she charge me for two Halo Halo Halo Halo instead if the one. I went and told her and she did apologize which was very nice. My food was ready sitting in a tray in the on the counter. I thought it was getting cold. Mean while quite a few people food was being bagged. They were presented with their food even people that we had ordered after me. I didn't realize the halo halo drink would take so long there were two people preparing it which I didn't really want. They were breathing over my drink. And then the guy that was bagging the food decide to go see what was going on with the halo halo so there's a third person breathing over my drink. I should've got a refund. My thing is even though you're waiting on your my drink please just bag my food . Just don't leave my food on the counter for people to walk by and breathe on it. One of the managers looked at me and asked was OK. I said I was waiting on my halo halo drink. I didn't know it took so long to prepare. It was odd because it was some liquid at the bottom with some beans and jelly. Tons of ice and then three little scoops of ice cream. A toddler could've prepared that in two seconds so I didn't understand why it actually took an extra 10 minutes for that or longer. But I think the manager for coming and checking on me that was very kind I think the gentleman for going over to check on it so I am thankful forThat. And the food was very delicious thanks read more

I'm on my damn break with WATER for dinner because jollibee gave my order to someone else and they cancelled it. Ordered at 630 and cancelled at 745 because they gave my damn order to someone else!!!! This is BS! read more

Jollibee - Fast Food Near Me - Hayward, California