Raichel S.

My family and I really enjoy the fried chicken here and are regular customers. On May 12th, 2026 at 8:34 pm, I went to Jollibee to order a 10-piece spicy Bucket Treat C and 5 peach mango pies (drive-through). The employee I encountered was named Carson. His service was the worst and most rude I've ever experienced. When I asked for the spicy Bucket Treat C, he immediately said without thinking that it was sold out and advised me to order the regular version instead. I asked, "Are you sure? It was only 8:30 pm, and last time I waited about 15 minutes." He said, "I can wait." He seemed to think I didn't need it anymore and said, "Bye." I asked again, "Huh?" What I meant was, I could wait... how long would it take? He said 17 minutes. And I said okay, I'll wait, and continued ordering until I paid. His attitude was incredibly rude and dismissive. He even pointed at me and told me to park my car in parking space number 2 (as usual, even when I buy on Fridays or Saturdays, they rarely say they're out of the spicy kind, and they usually bring my order out within 15 minutes or so). Then I waited for almost an hour, sitting outside in my car... and I went into the shop and asked the staff, "Have you guys finished preparing my chicken yet? Because they said it would take 17 minutes, and it's 9:15 pm and I haven't seen anyone bring it out yet. You can check the camera." The young female employee was panicked, repeatedly apologizing, and I realized that I had never waited so long before. I was very annoyed, but because she was worried about the restaurant getting a negative review, she kindly asked me how I was doing... I felt comforted. And I looked for someone named Carson to ask for clarification, but he had already left... It felt terrible, especially since it was my family's dinner. My husband and children had waited from 8:30 until I got home around 10 pm for dinner. My children were hungry and tired but still waited for me to bring the food home, when they should have been at bed at that time. I rarely complain about online reviews. But because of his irresponsible, rude, lazy, lying, and racist attitude... when I mispronounced "Mashed potato," stammering because I had just finished work, was hungry, and my head was a bit muddled, he probably acted disrespectfully towards me. I don't understand why the store has such an incredibly rude and lazy employee named Carson. When I ordered the spicy version, he said it was out of stock, then later told me to wait 17 minutes. What a blatant lie and insolence... I don't know if I should go back or if I'm afraid of encountering him again. I'm truly traumatized. I hope the store doesn't let anyone else experience what I did with this irresponsible employee named Carson. He's unintentionally ruining Jollibee and causing them to lose customers.

Stephanie S.

I feel I ordered about everything on the menu. To my surprise I enjoyed the jolly spaghetti. I highly recommend the spicy chickenjoy over the original. The angus aloha burger and ube pie were mid. Peach mango pie was delicious and it's worth paying 0.50 cents more for the pineapple quencher. My overall experience could've been 5 stars. However, after checking my order I had to return for my Ube pie. My fries weren't crispy and bottom fries had black residue from being fried in old grease I believe. The bacon was undercooked on my burger. Service was pretty fast and the drive-thru clean. The staff at the window were friendly and I feel prices were reasonable. Note: I DON'T GET THE HYPE WITH THE GRAVY! The gravy is basic gravy you can get from the store nothing special about it. I don't feel the chicken needs it.

Denise M.

This place. Wow I can see why dallas voted this Best fried chicken .it puts Popeye, kfc and babes to shame. They inject.apices into chicken it is juicy and tender Reminds me of brostieer chicken

Kelly S.

I went through the drive thru for my first jollibees experience ever. I told the lady that it was my first time and she recommended the 2 piece meal. I wish I'd asked for 1 piece reg and 1 piece spicy bc i did find it a little spicier than i like. The gravy was good. The biscuit was no good and didn't really see the point of it being there. The spaghetti was fun to try but not a big fan. Tasted more like ketchup than tomato sauce, i understand thats the style they are going for. I tried the ube pie and it was fun. Nice and crunchy and not overly sweet. Very mild flavor. I'm glad to have tried it but i don't think I'll come back. The chicken was pretty solid I'm just not a big fried chicken eater.

Crissy H.

I had no idea Jollibee was in Arlington, I passed it so many times and still never noticed it. Because I wasn't that hungry, I only purchased a piece of chicken and a pie. I was surprised, one piece of chicken was $3.00, but you were only able to choose from a thigh or drumstick. If you're paying that much for a piece of chicken, you should be able to pick what part of the chicken you want. Spicy fried chicken: I must say, it was fresh and very good! I don't normally eat spicy foods, but someone said that's where you'll find the most flavor. Alone, it was good and the sauce made it, a lot better. Peach Mango Pie: I am not a fan of the pie, it was gooey and undercooked. Also, I couldn't really taste the fruit or at least, decipher the peach vs. mango. Even if it were cooked thoroughly, it isn't something I'll get again. I made it home about 20 minutes after getting the chicken, relaxed and then sat down to eat. The chicken was still warm and full of crunch. Overall, it was a nice experience. I will definitely visit again! As someone said, it is a bit overpriced. So make sure you go when chicken is usually cooked fresh, I'd be ticked if I paid a decent amount for something that sat under a heating lamp for a bit. For my pie and one piece of chicken: It was almost $8.00. Shiny penny! Pleasant customer service, even in the drive-thru. Worth checking it out, if you haven't, already!

Annabeth T.

The best fast food restaurant HANDS DOWN! The chicken is so crispy it will just melt in your mouth. Very easy to bite off the bone. The gravy was super yummy with the chicken and even on the biscuit. The pineapple quencher was sweet but not overly. Very refreshing. Adobo rice actually surprised me! It was very flavorful and savory. The jolly spaghetti was very good. It has a sweet taste but still very good. The service was good and environment was good.

Wayne R.

I was excited to come and try Jollibee since the last time I had it was during a trip to California. This location was extremely lacking. The spaghetti did not have enough sauce, the gravy was extremely runny, and the adobo rice had a lot of just plain white rice in it like it wasn't mixed well enough. The service was good, but the empty tables were all dirty. I had to clean a table off as well as the seats because of oil on the seats and leftover food on the table. Unfortunately, other tables were just as dirty. Do I make the 45 minute trip to be disappointed again or not?

Jennifer J.

Made our way back to Jollibee, since my boyfriend hadn't tried their yum burger and chickenjoy. We also got the spaghetti, tenders, fries, and ube pie. First off, we didn't buy the meals for any of them, so it definitely was overpriced like the 3 small pieces of chicken tenders were $9. Nothing exciting about it and it's a different kind of breading than the chickenjoy. I mean, if they had a spicy version of it, then maybe it might've been worth the price, but yah, it's just a basic order of tenders. Plus, they give you a tiny amount of gravy on the side. Another heads up. The fries were eh. I've had better, but what he enjoyed the most was the yumburger and dipping it in the gravy. The spicy chickenjoy was good too, but our favorite ube pie was the cherry on top. Wish they would take a look at their menu though and decide better, fair prices on them especially if you don't order the meal.

Maricel J.

Fried chicken is dry. Pineapple quencher and gravy are watered down. Talk to Jollibee Plano and learn from them. Your quality does not live up to Jollibee's reputation. The stars' is for the nice staff we encountered. The first time I was here was when it opened. It thought it was not good because they just opened. Surely you've seen how busy the Plano location is!

Keven W.

I went here before going to Six Flags, but I did not order too much as I had 4 meals to use at Six Flags. They open at 10am and and close at 11pm. They do not offer breakfast, however. They had some new items on the menu like the Aloha chicken sandwich, but I ended up getting the UBE pie and a pineapple quencher. This was for $7.00. They are pretty pricey however, as the quencher alone was $3.50 for a small cup. Inside is nice and clean. They have the rewards now, but wish it was on an app, but it links you to a website. However, I could not redeem my receipt which sucked after purchase as I thought the bar code on the receipt can help me. Service was alright, but I ended up getting my food quickly. I did enjoy the food and the ube pie.

Elizabeth A. H.

We ate in at the restaurant which has been open around 6 months. The floors were sticky around the order station and some of the building is showing wear. We ordered the 10 piece with fries, Macaroni and cheese. And the spaghetti. The chicken was hot, crunchy, tender and all dark meat. The macaroni and cheese was incredibly cheesy. The spaghetti tasted like a take on Saghetti O's with hot dogs. It was good but very hotdog forward. The orders come with a good amount of gravy. We also had an Ube pie that was tasty and not too sweet. We have tried both the regular and spicy chicken and the spicy is our favorite.

Melissa V.

My friend on Instagram posted about this place. So, I did what am Yelpie would do. I headed to Jolibee's. I'm glad they have an Asian Restaurant Company in Arlington. It was so packed. The majority of the people were in the drive thru since the restaurant is pretty small with a lot of people inside. They had like five tables that seat six people. There was one large table that held a dozen people. They also had one two-seater table. I noticed a lot of employees in the parking lot, directing traffic, some employees were handing out coupons. None of them were really friendly though . The only nice person was the feminine guy who told me to have a jolly day as he handed my food to me ! They had one greeter there who was helping you take pictures and he allowed me to go ahead of other families because, I was by myself and he held the door for me. He was managing the crowd because, only a certain number of people were allowed in the restaurant Now on to the food, lol. The Chicken was like nothing I've ever tasted before! It was really crispy, salty and hearty. I received a huge breast for $3.49 and it came with gravy. Yes, you can ask to buy a piece of Chicken. I also got their famous Mango Pie. It was extra crispy sweet and flaky for $2.99 For grand opening, it it went really well. I quickly found a parking spot, I placed my order with ease, the wait wasn't too long for the amount of people that were there, and the food was delicious. I would definitely recommend this restaurant. I left their feeling jolli Lol.