Love this place, food is always fresh and made to order. It's not like other burger places that warm up the burgers in a microwave.

Horrible place to eat and customer service by Maria- cashier was awful. Maria need to be re-trained or fired. This young lady has a serious attitude problem...Unless i hear back from Corporate office, I will never return and I will inform my friends and family, as well. See my previous review In addition the burger, fries, and cherry lime aid was horrible- I lost my appetite ​ read more

We came here on a Sunday afternoon. It was not crowded at all. there is a decent amount of parking, and there is also a drive-thru if you don't want to go in. It is by a shopping center so you can go can walk off your food afterward if you want. We chose to go in to eat. There is plenty of seating, and it has a diner vibe to it. It has mostly hamburger options, but it is called Burger Street, so that makes sense. They also offer chicken sandwiches, chicken tenders, hot dogs, and fritos pie. They also have a variety of sides and soda options. I got the chili dog, my husband got a double patty burger with bacon, and my daughter got a single burger with bacon. For 3 combo meals, it was almost $40. The quality of food was better than a typical fast food joint for sure, the food is made fresh to order but it is like I said it's diner food. My chili probably came from a can, so it's not gourmet, but my bun was toasted. If you want a good burger, that is tasty, and you don't want to wait in line. This might be the place for you. I would try it again. read more

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Have went there last couple times, stingy on olives and even mayo. Meat was not as good, bit into first bite and felt like bone. Will not go back read more

I went for dinner last night and the drive thru line was 8-9 cars deep. I decided to order inside the dining room. Well that didn't work. The doors were locked at 8:12pm. The signs did they lobby was open until 9pm on Sunday. I guess the workers don't know how to read. Anyway, I went to sonic and they will get my $$ from now on. read more

Burger Street - See the lobby hours that they do NOT follow. - Burgers Near Me - Arlington, Texas

Now permanently closed I'm disappointed but not surprised, due to location. Had the best made to order chicken sandwich and fries. read more

I also get great service at Burger Street Arlington. The burgers and the chicken sandwiches are always very juicy and yummy.

This location's burger doesn't taste like Arlington's other location. It's funny how the same restaurant has different tastes. Ok the best thing I had were the fries. I like seasoned curly fries. I ordered the double cheeseburger combo. Frozen lemonade. $11.76 Lemonade was decent. Not as sweet as I would like, but reorderable. The burger was beautiful, but a disappointment. You know how a burger tastes "old" or like it had been warmed up in the microwave? That's how it tasted to me. I'm sure they didn't, but it tasted like that. I'll go to the other location next time. Employees who I came in contact with were nice, apologetic about the wait. Krystal S. Was the cashier. I didn't get the name of the other lady, but she came up to the front and helped speed up the process. There was an employee not wearing her mask. And touching her face and eyes... right there in the drive thru/ cashier area. She didn't appear to be working-just standing in the way of the window. I don't understand that. Anyway- I'll visit the other location the next time I want a burger from Burger Street! read more

Burger Street - Double cheeseburger - Burgers Near Me - Arlington, Texas

One of my Favorite place for burgers. It might cost a little more but it's so worth it! The drive thru is always fast too. Never have to wait long. read more

Food is good, same as any Burger Street you'd go to. The service and the dine-in environment, however, isn't. This wouldn't be much of a big deal for anyone going through the drive thru here, but I ordered a #2, double meat double cheese, with a Dr. Pepper. I waited for 25 minutes inside for it. I sat in the back with the two long booths with my kids and found out that the area between the seats back there was filthy, had all sorts of black stuff in it. One of the three high chairs was equally as filthy and had all sorts of oily black stuff on it. When I got home, I opened the box when I got home and found out that I was missing two meats and two cheeses in the burger. The Dr. Pepper was flat and tasted like there was a hint of cherry syrup in it. I came back to the restaurant to get a refund and everyone there laughed at the guy on the line about making a mistake and verbally abused him. The person that issued me the refund, don't know if it was the manager, didn't apologize or ask how could they fix the issue. My guess from this interaction is that this is just business as usual for this location. read more

I had a highly unpleasant encounter with Theresa H., during my recent visit to this location at 4600 S Cooper St, Arlington, TX 76017 on 9/10/2023 at 1:05 PM. Theresa's behavior during my visit was not only unprofessional but outright disrespectful. She displayed a complete disregard for customer service, and I am appalled by her actions. Firstly, when I approached the drive thru window, she was dismissive and rude, making me feel unwelcome as a customer. I tried to look past her attitude and proceeded to pay for my order. As she was handing me my drink, I told her that I had upsized to a medium and she had given me the incorrect size. She looked at me rudely and proceeded to ask her co worker what I had ordered. He confirmed my size drink was supposed to be a medium. I proceeded to ask her if she was going to charge me for the difference or what she was going to do specifically because she still had my credit card in her hand. She then closed the window in my face while I was talking. I waited for her return and she then hands me 2 receipts. I wasn't sure by the receipts if I had been double charged nor unsure if she voided the previous ticket to correct it. I simply asked her to explain what she had done. She asked me "Well what do you want?" I said " I would like to make sure that I was not overcharged". She then very rudely explains that she charged me .16 cents for the update. I told her that I just wanted to understand what happened because this is my card and money and needed to be clear on my charges. I then tell her that her attitude was very non chalant as if she doesn't care. She says "I don't care". I told her that she needs to find another role if she doesn't want to work with customers because her attitude was extremely unprofessional. As I drove away, she stuck her head out the window and yelled obscenities at me. Her tone and attitude overall was very offensive. Such behavior is not only detrimental to the reputation of your establishment but also a violation of basic standards of customer service and decency. No customer should have to endure such treatment during their visit to a restaurant. I strongly urge you to take immediate and decisive action regarding Theresa H.'s behavior. It is clear that she is not suitable for a customer-facing role, and her actions are tarnishing the image of your restaurant. Reprimanding, retraining, or reassigning her to a non-customer-facing role may be necessary. Customers should be able to enjoy their meals at Burger Street without fear of mistreatment or offensive language from your staff. I hope you will address this matter promptly to ensure a more welcoming and respectful atmosphere for all patrons. I trust that you will take the necessary steps to rectify this situation. read more

Burger Street - Receipts - Burgers Near Me - Arlington, Texas

A pretty good burger, but you have to reassemble it yourself because everything is piled in the middle and you're lucky to get any condiments on it. I agree with many of the other reviews that they need to hire people that know how to be at least somewhat pleasant as they take your order instead of grimacing at you and giving you attitude. After all, I'm helping to pay your salary kid.. It's a really good burger when it's assembled properly but the last couple times I've been has been less than a great burger for $14 . read more

They are open on Sundays. Also - the wait time was crazy long because the manager was clocking out and having the workers make bags of food for her to take to go. So they were servicing the manager before serving customers. She even went behind the counter to help them make HER food - no other customers order. read more

Horrible Costumer service, we order 4 meals and I went to Olive Garden to get a soup for my 1 year old because Burger street doesn't have any food that she can eat. So I walked in with my bag of Olive Garden and an employee told me I wasn't allow to bring outside food!!!!! After we order 4 meals from them.. also my mother in law found a piece of plastic in her burger. read more

As usual for us, good service, great burgers and onion rings. Cherry limeade goes great with these

Rude cashier, I thought she was going to out the window. I asked for a plastic knife to cut my burger.

Messed up my food three separate times went back three separate times never got the order right ended up not eating it at all. Horrible service. read more

Burger Street - Just asked for mustard on it got cheese and everything else on it - Burgers Near Me - Arlington, Texas

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Good food overall but when we tried it they were out of cherry limeades which was a reason why we went there. Ordered chicken strips and they didn't add the gravy. Couldn't handle taking the order; we weren't thrilled and probably won't be returning any time soon. Even if the food was good the service wasn't. read more

We waited 30 minutes in line on our lunch break and it was not busy the service was just really slow. The lady with blonde dreads and piercings on her face was THE RUDEST person I've ever experienced. She sounded like she absolutely hated her job. Caught an attitude as we were ordering and acted as if we were inconveniencing her. read more

food was ok. service the girl who was taking orders told to another girl to take the orders and she just was standing there like not even telling the customers that she was ready to take orders I have to asked her if she was ready for us like omg come on. she just bring the drinks to the table not saying a word. at the entrance was a cockroach and in the restroom too the broom and dustpan was left in the middle of the restaurant all the time that we were there nobody move them or finished cleaning this was one of my favorite places to eat but I don't think we want to go back So desapointing read more

I worked here and quit to work at here management is bad it's family base and the Gm treats everyone based on how she feels I don't care anymore cus McDonald's pay starts off at 15-18 hr based on experience but still better than the 13 they pay me and never got my raise read more

If I could give this business 0 stars, it would still be too many. I have never experienced such blatant disrespect & such incredibly awful customer service. The guy at the front taking our order wouldn't even speak to me. When he gave us our food he spilled my fries & literally didn't care. I wasn't expecting a fine dining experience, but some sort of regard for the treatment of customers would've been nice. read more

This frito pie is a joke. Got it home, it was bagged upside down. And it was $3.99 to boot. I know prices have increased but good grief. This is sad. They were out of bacon which stinks but I know they can't control supply issues. We at least got the apple pies this time. read more

Burger Street - a person holding a container of food - Burgers Near Me - Arlington, Texas

This is the most GHETTO and unprofessional Burger Street I have ever been too. I was having a wonderful day until coming into contact with the draining and depressing attitudes from the workers at this place. They messed up my order and when I called to speak with the manager even she had an attitude? I guess everyone there hates their job. Find better workers! Wouldn't pay them a dollar , let alone $8 an hour :( read more

Had the double cheese burger today & it was phenomenal! Fresh, flavorful, and I'm very satisfied. Also had the frozen lemonade! Didn't miss! No pics because I smashed it quickly read more

This Burger Street used to be cream of the crop. I'm not sure what happened. Kids on cell phones...not paying attention to orders. Not clean inside...order was wrong and they didn't even apologize for it. Customer service is important and this restaurant doesn't have it. I won't be coming back to this location and I'll also be escalating this to corporate because something needs to be done. read more

Amazing service food was very delicious, burgers were good as well fried were cooked perfect friendly faces when I walked through the door WOULD RECOMMENDED! read more

Customer service is trash, I will never visit this location again. Sorry to bother you by ordering food at your establishment! Who hires these people? Most unfriendly and rude people you will ever meet. read more

I don't know who the girl is that was working the night of January 19, 2024 but she is rude for absolutely no reason. I pulled up and was trying to say hi and that i was there to pick up an order and as soon as I said hi she glared at me rolled her eyes and just shoved my food at me. You guys need to hire better staff. read more

Drove 4.2 miles last nite to get what was our favorite burgers. I arrive about 8:00 pm, place my order just to find out they were out of mayonnaise. Place a order for onion rings And receive cold, I mean cold curtly fries. Our favorite burger joint for about 7 years. Will not be going back. read more

Chica took our order & made us feel like family!!!! The food was great, tea was sweet, ice cream was soft what more could you ask for! Can't wait to come back again. read more

I'm a life long burger street fan. Been eating their food since the 80's. I have eaten at this location many times over the last 15-20 years. But today was bad, very bad. Burger was soggy ( maybe bread not toasted enough ) and lacked the seasoning I'm use too. Bread so soggy my fingers literally go through the bread and push into the meat. I go back to get it remade. Cuz I can't eat this, I would need to plop in on a plate and use a fork. Well the second time was exactly the same. Idk what they got going on here, but I will not spend my money at this location again any time soon o tell you that. read more

They have the worst customer service. I went through the drive thru and they forgot to put in part of my order. I went backed to the front door and asked for the missing item. The young man who opened the door, had his mask only covering his mouth, went back and got my missing item without wearing gloves. Then when I asked about it he told me "Don't catch and attitude with me!" and walked away. read more

Burger Street - two cups of ice cream and a drink - Burgers Near Me - Arlington, Texas

Lady who took my order was SUPER rude. Didn't feel welcoming at all. She treated me like I wasn't a customer and more like a pest or something. Super disgusting attitude. Asked for chilli cheese fries on both my combos, and none were smothered with cheese or chilli, and we got charged for it. Asked for apple pies here and they didn't give it to us either. The person who took my order worked 08/19/23 at 1:53PM/CT. This is why y'all are losing customers. It's the service. Do better, man. This is 5th time I've experienced this; this month. We eat here a lot. Y'all lost a good client. SMH. read more

My husband and I stopped at Burger Street to get a quick bite. First impression was OK. The lady at the register was so nice and polite. We sat down to wait for our food with no expectations because this was our first visit. We were overwhelmed with the taste of a simple burger. I am not exaggerating when I say this was one of the best fast food burgers I have ever eaten. The burger was so large that I had trouble finishing it. The curly fries were seasoned perfectly. The place was so clean. We saw the manager come to the dining room multiple times to clean. This will be our go to spot when we are in Arlington Texas. Huge thanks to the staff for making our day. read more

We had a junior burger and a double burger, both we're good! The fries were good too. The shake was just ok. It tasted like melting ice cream. Honestly it was a good experience, except they must have recently sprayed for bugs bc there were multiple dead bugs on the floor, which really should have been cleaned up. There were two extremely slow moving crickets by where you order. We let the workers know so hopefully they cleaned them up after we left. read more

Solid 3 stars. Because somtimes it is outstanding and other times it is pure crap. Roll the dice baby cause the odds are half the time you will not find better food other times be sure to have frozen pizza at home just in case read more

Ordered the cheesy bacon chicken sandwich. Added lettuce and tomato and Mayo to it. Everything looked correct on the screen. They gave me the regular sandwich, without the additions that I had asked for. I informed them that it was made incorrectly and how it was supposed to be made. They remade it and gave me a plain chicken sandwich with lettuce and tomato. I went to bring it back and they had closed. Went back the following day to try and let them redeem themselves. The young lady who helped me was very nice asked me exactly what I wanted and how was supposed to be made. She then repeated it back to me. She washed up and went in the back and made the sandwich fresh. I got home and noticed that the chicken was fresh, the bun was fresh and soft. Everything was going good until I noticed that the Tomato was missing. I don't understand how this keeps being wrong. I do not have a photo to add unless you count the bag being thrown in the trash for my disappointment. read more

1st time trying Burger Street. Went through drive through about 6pm. Curly fries were very good I ate them all on the way home while they were good and hot. Burger was fresh and jucy, and bun was soft and not smashed. Very good for a fast food burger. Only minor complaint is they forgot my ketchup, but not worth taking away a star since the food was tasty. read more

Went to Burger Street September 21st, 2022. They didn't get my order right at all. I called the corporate office told them what was wrong and was told they would call me back. I was not called? I've been going to this place off and on and never had an issue. But now that I have had one the service was bad and the food was bad and it wasn't what I ordered, and even corporate office was bad too. I'm very disappointed. On one of the orders they couldn't even get my order for a root beer right. And in the past I thought the drinks came medium size. And I was handed two small drinks. I had requested one of the drinks be a small with very little ice. So when I pulled up I was given two smalls with a lot of ice. And they did repeat it back to me as having one drink with very little ice and it being a small. In the past I've never had to ask that they make the drink bigger or the fries bigger. I always got a medium size drink. And I was told that combos are served with small drinks and they always have been. By the person working the register and by corporate. And I said it's always been like this. So I don't understand in the past how I always got a medium drink when I always got combos. The reason why I asked for a small with very little ice is because I don't ever finish a medium drink. And I don't like a lot of ice because it Waters down the drink. So this time like I said I was given two small drinks and had to hand back one of the drinks because I asked for very little ice and they gave me a lot of ice. Also the bill was $25. And like I said they got the order wrong they gave me two chili dogs, when I originally ordered two Frito chili cheeseburgers. I don't think they're chilly hot dogs are that much. So on Monday I will be calling them back and I may be coming back to edit this, in regards to saying they worked with me or in regards to saying whatever it is the message that they give me. This was deplorable. The fries and the chili cheese dogs weren't good at all. And this place always has had good food. And they've always had good employees there too. Just everything tasted old and stale. The fries were just gross. I wasn't the only one that thought that, I didn't even have to say that because I just thought it was horrible and before I could even say anything the other person said they couldn't even finish theirs it was so bad. read more