I've stopped by here a few times. Solid location, great selection, and knowledgable staff…read more This place caters more to road cyclists than anything else, but there's still a little something for everyone. Overall, always happy to have more bike shops in the city!

I had mixed results here…read more They did improve my Trek overall, but I still had to take it to another shop afterward because the brakes were rubbing. On my Giant, they found a backwards jockey wheel, but I was also charged for derailleur adjustments multiple times and later learned the actual front shifting issue was a bent chainring. At one point it was suggested that I might not be shifting correctly, but the problem turned out to be mechanical. They also adjusted my saddle and stripped the bolt in the process. After multiple visits and additional issues, I lost confidence in the quality and completeness of the work.

If you're looking to customize your bike BikeFixNYC/3rd base is your best bet…read more Affordable and professional and good people makes this shop your best choice. Check out the before and after pics

This guy is operating a bike shop out of a storage facility - the address on this google listing is…read morewrong. He quoted me $100 to replace the spokes on my back wheel and $120 with the derailleur repair. When I went to pick it up he wanted $210 for a host of unauthorized repairs. At my normal shop, this repair on the spokes would have cost less than $50. When I refused the extra charges he took the chain and derailleur off and gave me mine back back in a plastic bag (did not put them back on). When I refused the additional charges he said that the quote I got was just an estimate, even though he never contacted me about the additional charges in advance. He condescended to me about how much work it took for him to replace the spokes. He also adjusted my breaks which I did not ask him to do and now my front break is very loose and I need at least 30 feet to stop now - very dangerous. My back wheel where he replaced the spokes was left with damage (filed down with scratches, pictured), and is now very misaligned. Very turbulent ride home - I will need to take it elsewhere for additional repair. He did a host of unauthorized repairs, like drilling into my rims to replace my regular spokes with heavy gauge spokes which he tried to charge me extra for and said I had 'no class' for complaining. I did not say anything about the Chinese per his response that is defamatory. I did curse him out - which he deserved. He did not communicate with me at all during the repair, never asked me if he adjust my breaks, drill into my rims or replace my chain. He also removed an old display which I did not ask him to do and tried to charge me for it. Con. Rudely made me wait 23 minutes outside the storage unit he operates out of to bring my bike down, even though he told me what time to pick it up and I was on time.

**ALWAYS TIP YOUR BIKE MECHANICS!**…read more they took care of the brake issue my bike had in a timely manner and the price was right. it was just the front brake but they checked out the back one as well and also fixed it. let me also say that i was not shamed for my lack of knowledge about bikes. additionally, the environment is safe because they are wearing protection (facemasks and gloves) to serve customers during this pandemic situation. i am deeply appreciative of this shop being open. they were honest and real about what needed to be done on my bike and what would take a while in terms of ordering parts etc for future projects. i am so happy to have found this shop :-)

My go-to shop in Bed Stuy…read more Great service. Knowledgeable, efficient staff. I've dealt with a number of the people there and all seem eager to help me get my wheels back on the road as quickly as possible. Their four-legged feline ambassadors will even look up from their naps and allow you to pet them.

I had a great experience here. Joe helped me fix a bike that used to belong to my uncle that was…read morewhat I though unsalvagable. But he knows his stuff and got it looking amazing. I'm so happy with the service I received here and I can't recommend Bicycle Roots enough.

Great place if you want to be talked over and mansplained. The store itself is nice but I'd rather…read moreget help somewhere else

I have come here for work on my 15 speed, hybrid bicycle, and the service was done efficiently,…read moreproperly ended a fair price. It's good to have someone local who can tune your spokes, replace your tire or help you with other common repairs. And the dogs are cool!

A couple of days ago I walked into this store looking to buy a bike and was rudely greeted by some…read moremiserable woman who snapped at me and said theres a dog in the back. You have to leave. Meanwhile, I had my adorable 12 LB babe in my arms! She absolutely chased me away. I ended up going to (online) Brooklyn Bikes Co and bought the perfect bike for me. Excited!

I was on Staten Island assembling my bike which I had flown with from San Francisco for the Empire…read moreState Ride to end cancer. 560 miles to Niagara Falls. Panic insured as I realized I had left my rear axle in the Golden State!! It's 4:30 on Saturday when Keith gets a call from his buddy Vinnie at Bennet's Bicycle's on Staten Island asking if he has the non-standard axle I needed. At 6:30, Keith pulled up to Wagner College in Staten Island and delivered it to me in person. Unbelievable customer service and kindness. What I failed to mention to Keith is that I frequented Roy's Bikes while I was growing up in Brooklyn- many years ago!! Thanks Keith!!!

I've been going to this shop on and off for years and recently decided to give it another shot,…read morehoping things had improved. Unfortunately, the experience has been consistently disappointing. While a few staff members have been friendly, there's been a recurring pattern of dismissive and somewhat condescending behavior across multiple visits. Questions and concerns often felt brushed off, and explanations of services -- like what a "free tune-up" actually includes -- were vague or incomplete. There were also several instances where the work itself didn't inspire confidence. A computer mount was left spinning despite being told it was secure, and on another visit, a mechanic refused to use carbon paste on a mount, which didn't feel appropriate for the component involved. What's most concerning is that this wasn't a one-off experience -- it's been a pattern over time. When communication and attention to detail are lacking, it starts to impact both safety and trust, especially on longer rides. Update (Jan 2026): I later found out that a tubeless setup I paid for had barely any sealant in the tires, which explains why a flat wouldn't seal. Another shop had to fix it. At this point, I've decided to take my business elsewhere. I'd recommend double-checking any work before leaving.

These guys are amazing. I brought a bike in that I had just purchased and Adrian looked it over to…read moremake sure everything was ok. He was very knowledgeable and helpful and the whole experience was a pleasure. The bike tech in the back was awesome too.

Their diagnosis and solution was not right…read more 1.Was told to need to add oil for the spongy brake.(J) J touched my bike for that job, the result was the same. I fixed it myself later by adjusting a screw and the lever got a good tension. 2. (A) told me that brake pad needed to be replaced. Told me I needed to order the same model as they don't have it. J showed me they have it - doesn't matter, my current brake pad was fine, no need to be replaced. 3. I needed a saddle with wider with more cushion. (A) recommended a completely the opposite one and sold an extremely narrow saddle, I returned it. All 3 was wrong. Unfocused staff. Just good at basics like all other bike shops do. Talking way too much. Not all Eastern females are working as at massage, if you were curious what I do, just ask, many are doctors and professionals. I didn't experience some level of integrity with them. Way too much jokes and very scattered.

I took my bike in because it was skipping gears, and the chain was falling off. I was expecting new…read moreparts and a Hefty bill. But the worker was honest, respectable and very kind. Ended up costing me 10 bucks and an hour of my time, the bike is riding great. I would recommend the bike shop to any biker out there

Very professional and reasonably priced. They are busy so plan to leave yr bike for a day or two.read more

What a great place to get your bike on. It's been even more essential to have two wheeled…read moretransportation these days and Habitat has you covered. The crew is knowledgeable, caring and flexible. I bought a bike from them a few years back and loved it. It was a sad day when someone broke into our garage and stole it (cutting the lock and all), but I knew I'd need a new one. Even though Habitat couldn't source the bike I was looking for (we are also in the middle of a bike shortage if you didn't know!!) they were completely up for assembling one that I was able to locate myself. Picking up the bike in the middle of a pandemic was smooth with social distancing outside and proper precautions being applied. I checked in and within a few minutes my ready to go bike was brought outside so I could pedal away. They're my go to even though it's not in my hood, and it's worth it. Thanks Bicycle Habitat- keep on rolling!

Not your friendly neighborhood bike shop, as it turns out! We bought a brand new $400 bike for my 6…read moreyear-old from here a couple of weeks ago. I've been trying to get my little guy comfortable just gliding around on his new bike. One thing I read suggested detaching the pedals until he's ready. I tried to detach the pedals myself but didn't have the right tools. So I brought it back to Bicycle Habitat to have them just unscrew the pedals. And guess what? They charged me $9! To do about 45 seconds of "labor". For removing the pedals of a bike that I just bought brand new from the store. Does this seem right to you? Seems like money-grubbing greedflation jerkmanship to me. It's sad because I wanted this to be the spot where we could come for repairs, gadgets, and service. After this experience, I'm compelled to look elsewhere. Really kind of shameful.

Mike is a gem. His shop is the kind of place that represents the true spirit of a creative who…read moreloves what he does. He treats my beat up old three-speed with the same respect that he gives the latest racing bike. He is true craftsman and we are lucky to have him around.

Mike is extremely knowledgeable , fast even though it's just him . My bike is always in good hands…read morewith him , he also wont rip you off . You cannot beat his prices , highly recommend