Great job on helping with a new system installation! Very helpful , would highly recommend them without reservation

Do yourself a favor and go somewhere else. I would STRONGLY recommend going ANYWHERE else. I paid over $800 to have a new radio installed in my car, and the experience has been incredibly frustrating from start to finish. I purchased the radio through Jokers Audio Acworth, and unfortunately, the unit installed was not even the system I originally asked for. When I brought up the fact that the wrong system had been ordered, I was told essentially that they were not going to correct the mistake. After installation, I had multiple issues. My backup camera was not working properly, the backup camera would go black, the screen would shut off, my navigation wasn't working, and my CarPlay would disconnect/turn off when I used my turn signal. I also had issues with the sound and other functions that were supposed to work with the new system - which I was later told "oh.. they didn't tell you this system messes up your audio?". I contacted them about these problems and was repeatedly told they would have someone look at it. At one point, I was told there wasn't a technician available and that I could schedule for another day. I explained that I work and couldn't just come in whenever, and I still tried to work around their schedule because I just wanted what I paid for to actually work. What makes this even more frustrating is that when they make a mistake, their solution seems to be offering a "deal" on something else rather than actually fixing the problem. And by "deal," I mean something along the lines of $50 off another $1,000+ unit - so I would essentially have to spend even MORE money to fix an issue that was caused by the original transaction. I also want to mention the way my family was treated during this situation. The owner actually squared up to my dad during an interaction. Regardless of how frustrated anyone is, that is completely unacceptable behavior toward a customer who has already spent hundreds of dollars with your business. I tried to be patient. I tried communicating with them directly. I gave them multiple opportunities to make this right. I even have the messages documenting the issues and the attempts to get them resolved. The biggest issue isn't that something went wrong - I understand mistakes happen. It's how the business handled the mistake afterward. When you spend $800+ on something, you should not have to repeatedly chase the business down to get basic functionality, deal with additional problems caused by the installation, or feel like you're being pushed toward spending another $1,000 to resolve their mistake. Now my unit is "dead", I have no backup camera as that was connected to it, and I'm told to get another one. What a joke - the one thing they did get right is their name for the store. read more

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Pieces are broken on the dashboard, there are issues with the passenger side window, passenger side seat. They broke a piece of the trim around the stereo and said they would replace it when the part came in. Wires are hanging out everywhere. No receipts were ever given and the finance company states the installation was over 6000.00 and 150/week. They put in the wrong stereo system in originally and it didn't fit. They are rushing around acting like a bunch of jokers. Don't take your car to these people. read more

This place is a joke. Jokers auto they should've called it clown auto because these clowns don't know what they're doing. Don't take your vehicles there. They will scam you as much as possible. Here is a brand new amplifier that I bought that they tried to install in my $50,000 Harley Davidson. Took my bike there numerous times for them to get it right they couldn't. I told them to not touch my bike anymore. I took it to another shop which they fixed it within two hours. read more

Joker's Audio & Wheels - Amplifier they installed on my $50,000 bike. Be careful people they will rob you. - Auto Customization Near Me - Acworth, Georgia

I had a great experience with joker's audio. I called around and they gave me a great price to install a vehicle blind spot recognition system I bought on Amazon. I dropped off the car and picked it up the next day. It was a nice clean install and the system worked as described. The quoted price was the charged price, I liked that. I'm a happy customer, I'll use them again. Also the retail side of the store was really cool. They had a lot of car audio stuff and car rims for sale. It was neat just walking around there. read more

After they installed amp car wouldn't start so they beat on starter with hammer., while the problem was a connection on battery that got broken during installation. Instead of fixing the problem they want to hammer on other parts of vehicle? After paying 450$ for amp installation I expect car to run afterwards. But they can't even pay 12$ for connector they broken. read more

Nyvin and the crew treated my family well this Christmas. New sounds system upgrade - head unit, speakers , 5 channel amp and a sub. Also installed a BESTOP on the jeep. Thanks guys. read more

Joker's Audio & Wheels - Auto Customization Near Me - Acworth, Georgia

Really honest guys who do great work- highly recommend for anyone needing help with their car audio needs

Operating with Honesty and integrity. Do not perform work that has not been authorized by the customer

Took A-day off work to get a head unit installed which was supposed to be scheduled until I got there. They had no idea I was even supposed to be there, they Still decided that they had time to work on my car. So I sat around for 3 1/2 hours just for them to tell me that don't have to proper tools to remove my headunit, I was fine with that even payed 100$ for an hour of "labor"...so they handed me the keys to my car and soon as I got back in NONE OF MY BUTTON WORK ANYMORE AND THEY MESSED UP ALL THE REMOVEL PINS FOR THE HEAD UNIT!!! I drove few miles down the road to an actual professional and he told me everything they did wrong and how much harder they made it by messing up the inner clips to remove the stock head unit..now what could've been an easy removal is now going to involve me removing the dash just to remove the stock head unit....jokers audio is right..I hight recommend you take your car elsewhere if you're looking for quality work...I uploaded a before and after pictures of the stock head unit..one pictures shows all the buttons attached the other is their "professional" work... read more

Joker's Audio & Wheels - Before... - Auto Customization Near Me - Acworth, Georgia

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Wonderful place of business & very knowledgeable staff! I came in with a few questions about my audio/speaker system, in which one of their workers by the name of Nyvin, walked me through different options I had with what I was looking for & the pricing for each of those options. It was an easygoing experience, and I definitely plan to give them my business in the future. Don't hesitate to stop by this shop! read more

Took my suburban in to have a new Bluetooth stereo install. They installed the wrong wiring harness. Took to another location, identified the problem right away and repaired. I did take my car back to Joker for a second time still no results. Which is why I decided on the third go round to take it to another company. Be careful!! read more

HORRIBLE WORKMANSHIP!!! There's no other way to say it! The owner Sam will lie to you about the completion date, how your vehicle was damaged and everything else that happens. I'm only writing this review because I have yet to hear from Cobb County about my court date because I had to sue them about the damage to my car...which was a Bentley! It took them 7 weeks to do a chrome wrap job which should in no way take more than 2 weeks tops anywhere else! My door handles were broken and wouldn't open properly, trim parts were broken, uneven wrap seams went through the middle of the rear quarter panels instead of along the contour of the car, the rear bumper was dented and the list goes on and on! I'm sure Sam will write a response to this review lying once again to over his a**, but I have pics and videos to show the damage to my car. I'm not even upset about it because my life is wonderful and karma will fix everything even if I never get my day in court. I did see some nice matte wrap jobs being done there, but if you want chrome...go somewhere else! The pics show it all...and that's how they released my car after a supposedly completed wrap job! HORRIBLE!!! That's all I have to say. read more

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We went in to get a quote on upgrading the stereo on our Mercedes. The person behind the counter apparently wasn't supposed to provide quotes. He gave us a quote which we found out that it was too low when we brought the car in. The price ended up being a thousand dollars more. We decided to let them do the job anyway, although I was irritated that their employee misquoted the price. Whe I went to pick up the car, the radio wasn't working properly. We again, took the car back to them. They said that the factory amp was not working...$1000 more dollars for a new amp. The people working there are nice and polite. The issue was that we not only paid for an upgrade on the radio (over $3000) but for there expertise as well. Three weeks later and three ubers, they completed the job. I was sure that they were going to give me a discount, but no. Should have taken my car elsewhere . read more

Took one of my work trucks in to have the radio changed and a backup camera installed. 1st visit - they installed the radio with wires hanging below the dash so they would catch on your foot and pedals. They also installed the backup camera on the bumper of the truck rendering our lift gate inoperable despite having a conversation about putting it elsewhere. 2nd visit - fixed the two previous issues but ran the wiring for the back-up camera improperly to where it hung in the wheel well and near other movable parts of the truck where it can get snagged. 3rd visit - didn't do anything, despite having the truck all day (so it couldn't be used for work) because they couldn't find a ladder. 4th visit - they said the camera had gone bad and needed be replaced (it was only a month old) and was likely due to a short (which was due to their crappy wiring). They charged me for this which I can't imagine how their poor workmanship should cost me more money, but I paid for it just to get the whole issue resolved and be done with this. We discussed how it should be wired to avoid the movable areas of the truck and I left it with them over the weekend this time. After all that they rewired the camera the exact same way they had previously which I discovered within a day of driving the truck and the new backup camera failed due to another wire break. Needless to say I haven't gone back. I'll have to find another service to clean up their mistakes. The employees here were all very nice, unfortunately they just don't seem to know or care what they are doing. read more

Do not bring your vehicle here. Made an appointment on Wednesday for Saturday 10am. Quotes time for job 1.5 hrs. It's 6pm and they still have not completed my vehicle. Absolutely ridiculous!!! read more

Great Job!!! Sub woofer in my Audi A4 went out, couldn't find anyone to touch it. Stopped by Joker in Acworth and they took care of it on the spot, evening staying after closing hours to complete the installation. :-) read more

This place is terrible for car audio work. I've never had to leave a bad review before because I generally like to give local businesses the benefit of the doubt. I can't give these guys that doubt anymore because I have gone to them over the course of a year and they have never gotten better. These guys are not car audio professionals. In the process of installing my stereo, speakers, and subwoofer they broke my passenger side window switch (strike one) broke multiple pieces of paneling in my car (strike two) and managed to cut my steering wheel controls so now I can't turn up or down the volume of the music in my car easily (strike three). In the process of installing my stereo, they accidentally broke it which I understand mistakes happen, but then tried to install their own stereo that wasn't the same quality as the one I brought in for them to install. Instead of trying to deescalate the situation they ended up arguing with my girlfriend and I in the parking lot an hour after they closed when I brought them my car noon of that day. I hate writing bad reviews or even calling to complain anywhere, but if I would've seen this review before going here I would have saved myself anxiety, grief, and money because I have had to go somewhere else and spend more green to get what I actually wanted done with my car. Professional work with no anxiety attached with good customer service. Come to this shop if you want something done quickly and cheaply, but you're taking the risk of damaging your car, having it done wrong, and having to argue with a staff that puts their business before their customers. I can't speak on the quality of their wheels or of their wraps, but I can speak on just about everything else. TLDR: Save your money and go somewhere else. You either pay. for someone to do it right once, or pay for someone else to fix their mistakes. read more

Great price but TERRIBLE customer service and quality of work is simply UNACCEPTABLE. Asked for a chrome delete - which was supposed to be a vinyl wrap. Somehow they took it upon themselves to paint some portions and wrap others. The paint job was TRASH and the wrap was simply awful - especially around the window trims. They even attempted to fix it by redoing one side and it came out even worse. They might be good with car audio and installing wheels but should stay away from chrome deletes. Now we are forced to pay more money to another shop to fix their sloppy work. Made my new car look like a sloppy mess. They also continuously lied about the status of the vehicle each time I called about an update. They kept saying 12 the next day, then that turned into 2 until we finally got an update then we were told 2 hrs then when went up there and stop had to wait another 2 hrs. I do not recommend this company for body work or any work on your car for that matter. Utterly embarrassing read more

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Awesome service love the way my car sounds. Niddy and Ben hooked me up for real. 12/10 would recommend. I had them work on my 2015 civic. My only complaint is the price but you have to pay to play lol!!! For real love these guy's read more

I have been to the jokers in acworth 4 times now and I'm always pleased with everything they do. Nitty and his team are very knowledgeable and makes sure everything is properly installed. This is the place to go if your planning on getting anything done. I totally recommend them and I will always go back and do business with them myself. Plus they do financing and it's very easy to apply. I've done it a couple times through acima and snap. Trust me you won't be disappointed. Jokers audio in acworth is the best. read more

First I would like to say whatever expectations you may have they will go out of their way to make sure you're beyond satisfied lastly customer service is A1 read more