The customer service today was severely lacking. It was appalling the apathetic attitude I received. I asked several employees (as I tried to hunt one down for help), one by one I was met with "I'm busy at the register!" (Even though she was walking in the store helping another customer). "That is not my department!" (As she stayed seated, not bothering to call someone else for help) "Go take a number and wait" (Even though I wasn't needing help from the fabric counter, and it had an extremely long line). "We don't have that!" (Is the attitude I got when the line had finally died down). If I was not with my friend, who really wanted to be there, I would have just left. I literally came in for one item. Believe me, I should have just left. If an employee (or several in this instance) cannot be bothered to help customers in a polite and helpful manner, they don't deserve my business or to work there, in my opinion. Most of their items are overpriced, I would hardly call it a value. I am upset that they would treat any customers in this way. However, to treat customers with a disability in this manner, is inexcusable. I was so upset during my time at the Modesto Joann Fabric and Craft Store today. The only silver lining was the young woman at the register when we were ready to check out. I didn't catch her name, but she was wearing face painting make-up from the movie Saw. She was super helpful and friendly. She is a 5 star employee. The rest were God-awful! Bottom Line: I won't be back any time soon. read more

JOANN Fabric and Crafts - An iron-on sloth patch I bought at Joann Fabrics! - Fabric Stores Near Me - Modesto, California

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Just when I thought this Joann couldn't get any worse, they turned off the heat. Yes, they're requiring employees to work in a store that's below 50 degrees inside. Every employee I've dealt with there lately is lovely, but... some of them are going to be ill before too long. Of course, the shelves are mostly empty. Suppliers don't want to work with the company post-bankruptcy, and inhumane work conditions mean the store is understaffed. read more

5 stars just for Kathy in the fabric section.She was super nice & helpful. She gave me samples of the upholstery fabric and never once made me feel like it was an imposition. I really appreciated her knowledge and willingness to help. Im not a crafter and being in there is somewhat foreign to me. good selection of fabrics for my basic barstool needs. Will be back when needed and ask for Kathy too! read more

Needed some paper for a pattern at first I couldn't locate it. Fortunately I managed to locate it over in the paper and crafting section. This store is really a hidden gem! I managed to acquire the paper pattern I needed, but also discover that they have scrapbooking supplies and knitting supplies pretty much any arts and crafts you can imagine. Our other arts and crafts stores in town, but I like the fact that this one isn't so huge you get exhausted walking from one side to the other. I asked for assistance in finding the paper, and was directed to it immediately. I had showed up about 15 minutes before closing and they were very patient while I found what I needed. read more

JOANN Fabric and Crafts - Pattern paper that can stick! - Fabric Stores Near Me - Modesto, California

The reason they only warrant three stars is their service. Nothing against the two people that helped me today but unfortunately the Company has downsized and only have two employees working the entire store. If you have plenty of time they have a great selection and today they had quite a few sales and clearances but as I mentioned you must have a lot of time to actually be assisted. read more

Went to the store and they had we I needed. Store employees assisted me. Great expierance.

I get all my crafting and paint supplies here! The staff is wonderful and the cashier lady is so nice and helpful. I love it here although sometimes they are out of what I'm looking for just ask if they have it in the back because sometimes they do. I recommend this place I love it read more

"While I was at the cut counter, I encountered an employee who seemed disinterested and dismissive when I asked for assistance. Instead of providing help, they rolled their eyes and spoke to me in a condescending tone." I shop at this Modesto store quite often later in the day when there are much less customers in which there were on this day of my visit. I was the only customer at the cut counter it was not like this employee was overwhelmed at the time, and it's not just Kathy it's a few other employees also they have this demeanor about themselves like they hate their job or do not like assisting customers (which is the general public) and it's their job. From my observances in trying to figure out what was really going on here, the only friendly person name Jeannie according to her name tag she was at the customer front of store checkout register. read more

This store has absolutely the WORST customer service. I went in for the cricut easy press. They have over 100 papers there saying "pull one and take it to the counter" I waited in the huge line only to be told they are out of stock Well why wouldn't you take those down All of the ladies look absolutely sour. When you ask them a question it's like you are the biggest bothersome in the world. I will never NEVER come here again. And it's not because they were out of stock, it's because of their horrendous attitude and lack of compassion and customer service. Also I would like to add that Angie was the one who helped me and she didn't seem the least worried that a customer was upset. She just stared at me like I was some creature. Michaels kicks ass over this store. BIG TIME read more

If I could give this store a negative I would. I traveled for over an hour to get there. I came in to the store in well worn and slightly dirty work clothes and I was given the stink eye (probably thought I was another homeless) when I asked for the key to the restroom. I was refused the bathroom. Just because I go in not dressed to the nines doesn't give them the right to act this way I have been in this store before and bought some scissors and I passed it off as a cranky person for the day. Second time I needed something else and the sales lady wasn't friendly and was snide. Both times it was an act of Congress to get the restroom key. I have boatloads of cash, I could be buying a $25,000 sewing machine if I wanted to. I am treated like a second class citizen every time. I will be taking my business elsewhere from now on. read more

This store has really irresponsible employees! They have a sign that says they close at 10pm, well they close almost an hour early. To top it off the employees ignored everyone outside asking if they were going to open. Wish I could report them to higher up. read more

Other reviewers have mentioned that service is slow and rather unfriendly and not particularly helpful. Had I read reviews for this location beforehand, I would've tried elsewhere but as I was in a hurry, I decided to swing through Jo-Ann's. You know that part in Pretty Woman where Julia Roberts says "Big Mistake... Huge!" and everyone laughs because it's true? The same could be said for stopping here and getting fabric cut in a timely fashion. I must've waited in line/wandered around the store for 45 minutes with my deli-counter number just for two measly yards of fabric. Unless it's a fabric emergency, I can't see myself coming back to this location for my fabric needs. read more

03/09/2020 I'm here so confused 3sales ladies told me 3 different things told me to wait waited and waited kept helping other customers even i was before them she knew it never looked back Didn't wanna make a seen left not a great customer service Not a happy customer read more

I was in your store yesterday..one cashier, line 10 deep, and the one cashier is having to answer the phone as well when it rings! Not only that, you have other employees talking to each other VERY loud. Why can't they walk up to each other to communicate?! They are talking between isles and from one end of the store to the other. I will not be returning. Maybe this is why most are shopping on line instead of in the store! read more

I wanted to shop here. But I'm not going to walk through a cloud of smoke. Not one. Not two not three. But four employees are smoking by the entrance. Why ist his acceptable ? read more

The new management team and service clerks are making a noticeable difference at this store. I've lost track of how many years I've shopped here but have lived in Modesto for 18 years and been a crafter of some sort or another so have shopped here a long time. I was shopping at Jo-Ann today and needed fabric that had only a portion of the fabric for my project on the bolt. The sales clerks went out of their way to locate the fabric and have it shipped. It was not a fabric I could purchase online and was not located locally so it took a bit of work to make it happen. Thank you Leticia and Sara for making my experience a great one. read more

Jennifer, thank you for being patient, courteous and so darn friendly. You are a joy and so helpful. Best customer service I've seen anywhere in awhile. read more

Very rude general manager. Zero customer service and zero value given towards the community. Keep your store clean. I'll be shopping at hobby lobby. read more

This place is a top notch craft store, great prices and knowledgeable staff(even though some are pretty rude, might be because of age though). I always pick this place over hobby lobby or that overly expensive mess Michaels. Pro Tip: always go on their web site, a ton of great coupons. read more

Not my favorite Joann's, but today was just frustrating! I went in the store to buy supplies for a stuffed animal my four year old wanted. No body said hello and nobody offered to help. The two different ladies whom I asked for help simply told me to go look over there and that I had the wrong material. Geeze thanks.. Now, I'm not an avid crafter but some decent help would have been nice. Especially since I had two little ones in tow. After an hour of searching the store I left defeated and frustrated. read more

This is such an awesome place to get crafts. When my kids have projects, we always go there. It's such an awesome place to be when you are out of ideas and your stumped. So if you want a place to find crafts, etc, then this is the place to be! The lines are sometimes a little long, but it's worth waiting. The arts and crafts there, are expensive and a little cheap. So if you're a person that likes that, then you are in the right place! I think this crafts store is one remarkable place you will never forget. Nice crafting store! read more

This is the worst Jo Ann Fabric store in Northern California. They never, ever clean the dust bunnies behind the cut counter, and the Gen. Manager, Alicia was incredibly RUDE to me, when I applied to work there, even though I have 2 degrees in Fashion Design, & have worked in a Fabric store, before. She also rudely told me, she "didn't like that I used to check in, with the previous manager, in Stockton, before leaving for church, to see if he needed me there early!" She should have appreciated it, like he did, since he usually asked me to. She has the manners of an out-house-mouse, & about as much class. No wonder ppl don't like shopping here. read more

I give this store a one star! Price for fabric was so very expensive! The price on the product did not reflect the actual price of the material! I was floored when I got to the counter and was told the 3 yards of fabric I wanted to buy came out to $42.00. Definitely not worth waiting outside in line for 45 minutes! LAST TIME I SHOP HERE!! read more

The Jo-Ann Fabric and Crafts store in Modesto is not one of the chain's Super Stores. The building is smaller, but it is packed with a wide enough variety of supplies to keep any crafter happy! While its not a replacement for smaller, specialty stores, you can usually find what you need. I've been in a number of Jo-Ann stores that were messy and where the fabric was poorly stored and in disarray. This store isn't one of them. Sometimes the line is long at the cut counter, but the staff is friendly and professional. They work quickly and efficiently. Really, I think it's the people that work at this location that keep me coming back. They are always helpful. Jo-Ann Fabric also has great sales and coupons, which can often be combined. Download the app to always have access to the best offers. They also have a quite a few different classes, if you are interested in learning a new hobby! read more

Love this store. Great app too. I love coupons and savings! They also have a discounted area in the back too, sometimes good finds. Also they send or email coupons and current deals. read more

Always find what I need here! I love purchasing their fabric! Only reason I would give a 3 star is because they need to work on their customer service. Some of the employees are so rude there! I get an attitude almost every single time I shop there. read more

I went into Joann's yesterday morning because I was looking for a birthday present. What I found online, I couldn't find in the store. I asked one of the sales clerks if there was someone on the floor who could help me find something. She said, sure if you get in the line behind all those people and then when it's your turn, I'll help you. She continued with, there's only three of us working right now so you'll have to wait. I got into the line and when it was my turn, I went to another sales clerk. She was very helpful, looking to see if the item was in stock-- it was online only. The sales clerk that had been rude earlier told the lady helping me she needed to take a break. The lady continued helping me and when I couldn't find the coupon on my phone (it was a new phone and when I was showing her the product I was looking for I couldn't get back to the screen that had the coupon.) The sales clerk told the lady helping me, she really needed to go on break. I told the sales clerk, that my sales clerk was helping me like she had told me to wait in line for. This lady's behavior was unacceptable, especially when she saw that my sales clerk was helping me. Kudos to my sales clerk for telling her she was busy helping me and would take a break when she was done. It seems the rude behavior was because she was mad at management because they didn't schedule enough people on a sales day then she needs to take it up with management not on customers. The line was very long for a Saturday morning with only one person at the register. What's worse is there is no one on the floor to help customers. Another lady was waiting for help with a question about the Cricut machine. three people in the entire store is ridiculous management. I doubt I will be returning to that store. read more

Always find what I'm looking for here. huge fabrics selection, and of course whatever other sewing supplies you may need. The older ladies who help you measure out fabric are always a blast, and always have a great story to tell. Last couple times I went the lady who cut mine gave me half off just for smiling at her! Their younger cashiers however, could use a lesson in customer service, they can be a bit rude at times. Otherwise, great store...a bit ghetto, but hey, it's modesto. read more

JoAnn's has it all! When I first came to this store i was in search of fleece fabric to make a blanket and I saw so many that were on sale! Score! The ladies were very helpful and patient with me when I asked how long it should be to make a blanket and they gave me a few pointers on how to make them as well. Then when paying for my material I used my Retail-me-not app and got a 30% discount on my total:) read more

Love this store! It does get busy but a lot of people like to shop there so waiting in line is just part of shopping. They let you use multiple coupons, way more then any of the other craft stores in the area.A tip to people who have trouble finding coupons on their phone, screen shot them BEFORE you head into the store...you hold up the line when you are searching for them at checkout. read more

I shop here on a regular basis for yarn and I went in to exchange 2 skeins. They would only give me half price back because I lost my receipt. I didn't want my money back, I just wanted to exchange it! read more

This store is seriously disorganized and management needs to improve. There is no excuse for 4 employees to be standing around at the cut-out station with a long line of customers with only one employee actively serving customers! If I have to wait more than 10 minutes to be served--without at least being acknowledged--I'm walking out without my purchase. Frankly, I go out of town in preference to going to this location. Ladies, if you're on break, or if you're not a qualified 'cut-out person', then don't stand around and chat while customers are waiting. You just make people angry, your store lose customers, and the customer service provided is pathetic. This store needs to implement a policy like grocery stores where if there is more than 3 people in line, an employee should be paged to come to the cut-out stand. (Also, their stuff seems VERY expensive in comparison to Hancocks. Even with the coupons. This may be just my perception.) read more

Great customer service from the lady who cut my fabric, and from the guy who pointed me out to all the current coupons that I could use for my purchases this afternoon. Thanks for taking the time to do that! : D read more

Gloria was very helpful in letting me use as many coupons as I could. She allows me to get the items I need for a classroom project and she was so nice! Everyone there is pretty helpful and it's always very organized. read more

The young lady by the name of Marie was had no emotion at all. She stood there looking at me while I struggled to find the coupons - not offering help. On the other hand ....the fabric staff is fantastic!!! Very helpful. Thank you fabric staff. read more

I haven't been into joanns for awhile. I was searching for a particular nylon string for beading in a specific size. According to their website it said that was I was looking for was in stock. I went in and could not for the life of me find what I was looking for, all I could find was beading WIRE. So I asked a worker to help me, she proceeded to show me where I was looking and said "looks it's all here", I said "no that's all beading wire, I'm looking for beading string in a particular size". She proceeded to look and looked on the aisle next to it and said "there are tons of beading string here,"? I said "but again, I'm looking for a specific size". She said "well we probably don't have it then"! I said "so your website is wrong then "? I proceeded to show her my phone and she said "that not our website that's GOOGLE. " I said" my search engine is Google yes but it says here that joanns Carrie's it at THIS ADDRESS". She then ignores me and says "Google isn't always right ". I said" can you just search the item number so I know then"? What do you know she searches item number and it takes here to its direct location . Please re train your employees especially in customer service. Its disrespectful for employees to treat a customer like they are stupid. Won't be returning . read more

Love this store! Most the people are very helpful, the lady manager I have had help me a few times is awesome (don't know her name but she is younger brown hair usually in a pony tail) can't wait to go in to buy more fabric :) read more

need more yarn colors and that's the end of it. I love my local store and most of the clerks are fantastic. I know they get real busy with coupon commotion days 50% off and when you call they try to help though too busy to answer. Keep up the good work. If I was not impaired I would apply for job at Modesto JoAnnes read more

curb side pick up SUCKS, just an fyi for anyone who may want to order with them that this is not the way to go if you are looking to get your products anytime soon... they'll take your money right away and then make you wait days until you can pick up. excruciatingly s l o w , would not recommend that particular service again. best thing to do is just wait in line, at least you'll go home with what you want! staff is not helpful and just want to go home, i get it but when there is none else at the store ... i'd like to think they'd try to go above and beyond for their customers but unfortunately when your in demand that service goes out the window... just going to wait and wait and wait. read more

Took sewing classes taught by a CRAFTER, not a SEAMSTRESS. By third class, realized fabric was cut on wrong side, blouse would be put together inside out. Wasted that class by cutting fabric AGAIN. Now I get to try and sew it at home with NO HELP! Joanns knows this is wrong. Puts too much stress on the crafter and the new sewer. Terrible customer service. But now I know its all about the money for them. They dont care about the employee or the customer. Shame on them. Hopefully everyone sees this and takes their sewing classes elsewhere, or get burned like I did. read more