I purchased my bike here years ago. I hardly rode it and ended up putting a bike trainer on it to…read moreget some use out of it. Fast forward to now. I took the trainer off and took it in for service. They checked all gears, did a tune up, tire check inflating them and I mentioned the kick stand needed to be shortened. They did it all and all in a timely fashion while waiting. They are very knowledgeable (witnessed others coming in with questions or issues addressed right away.) PLUS they are friendly. No charge for my tune up since I purchased it there. Thank you so much!!

Great bike-store, knowledgeable staff and high quality gear. Quick turnaround on their repairs and…read morethey're always fair with pricing.. It helps that they all ride too, they might even give you a trail recommendation if you ask nice enough;)

Great selection and incredible knowledgeable staff! We ended up getting two bikes here and would…read moreco.e back for a toddler bike soon!

Two weeks ago we purchased a Trek Marlin 5 ($650) for my 13 yr old son (all of 85 lbs). After one…read moreweek, one of the pedals froze, and so I took the pedal to Encina to get it replaced. The "kid" that was working there told me I'd have to send it to Trek for the warranty. I told him that I bought it here and that I think the warranty should lie with the bike shop. He insisted it didn't. I asked him if he could just swap the pedals so my son could ride his bike that weekend. He said "no". Then he told me that those pedals are "cheap anyway". For a $650 bike? He wouldn't give me a set of pedals when I asked him to stand by the products they sell. I asked him to take one off of another bike so they can cover their warranty with Trek. He refused that too. So I said you'll never do business with me again, and I'll make sure my sons friends parents know about this too. I ended up buying $50 Crankbrothers Stamp 0 Pedals from REI and they work fantastic. I'll never do business with Encina Bikes again. Worst customer service. They just lost a 15 year customer.

I like REI and have visited several locations, both in the Bay Area and out of state. My…read moreexperiences have generally been positive--REI employees are typically friendly and helpful, similar to the vibe at Trader Joe's. Unfortunately, that wasn't the case at this location. The old lady that works there was unexpectedly rude during an unprompted interaction. With no eye contact or interaction between us she walked up to be and began speaking to me. When I looked up I was just confused because I wasn't even sure she was talking to me or the other person who also walked up next to me on the other side. When I didn't respond her attitude escalated and she spoke to me in a condescending, "talking at" manner, as if I didn't understand English. The completely unprovoked rudeness was so unwarranted.

Darian is great. I'm new to framed backpacks and he was patient going through a bunch of options…read morewith me. (and yes, after you went on break, I did end up buying a Gregory but just a Gregory 20 for this trip lol) i'll be back before for a bigger one next trip. Previous visits here I've tried on a bunch of shoes and can I just mention how amazing the return policy is for members? Once I find a shoe I just keep buying it here because I want this brick and mortar store to stay open. But every once in a while when my shoe changes and I have to find a new one it's nice to know that you have a year to bring it back if it doesn't work out. :-) Keep coming back y'all in person, or the brick and mortar stores will die

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Between friendly Grace up front at the counter to nice chat and banter with the humorous and…read morecustomer-service-oriented Mr. Young upstairs to the elder woman ( maybe in her late 60's, thick-rimmed glasses, quick wit, re-stocking clothes then scanning SKUs to get prices for me on various items ), a generally good shopping experience. Really love the store layout, not sterile, has personality to it, the variety of sports items, apparel, shoes, and was even pleasant enough with the air-conditioning and fans on. Can't give it 5 Stars, though. Would love to, but this place has more items missing price tags than Grocery Outlet! Mentioned it to a couple of the employees, one replied there are "some items" where that is true ( more than some ), and another assured me that the items I was referring to had price tags on them. Yeah, No! At least in the energy bars / nutrition / protein powders / hydration packs, etc. department. Yes, there are some stickers designating price / bar and price / box, which IS helpful, then...a row or two or three of suddenly no price tags. And look at it this way, if you're going to put in the effort to label containers with expiration dates like "5/27" ( which seems like the store did in the spirit of good customer service ), then you CAN actually make the effort to clarify to the customer what item is what price. ( Why does this seem like basic Common Sense here, and if managers are not on top of this problem, then that is on them. I spent too much time walking the aisles, trying to find pricing, asking for help to scan items, discovering more things without pricing. Fix that problem ASAP. Or install a scanner in parts of the store for customers to utilize on their own. ) Overall, check out the store. Here's another reason why: I observed (2) separate employees, one younger 20's male in the running shoe department, one latter 20's female in the ski boot department, personally attending to customers, giving their input on products, doing some old-school sales and persuasion. VERY GOOD to see that. Both had product knowledge, were hands-on, was refreshing to see. Thumbs up!

Have not got any work done yet by them, but they responded to an inquiry even in their day off. I…read moream definitely going to use them for any other work I may need .

The camp used to be good but there is a complete lack of discipline this year. There is a lack of…read moreoversight from the camp staff, and group of kids were bullying others on an ongoing basis. At one point, the kids were fighting with one another with rocks. Even after being spoken to, the kids were allowed to retaliate further by urinating right next to another group of kids who were eating snacks. This was acceptable behavior. The camp counselors were also allowed to jump on their bikes over the kids heads. Again, this was seen to be acceptable. We will not be returning to this camp.

I just recently purchased a Marin bike from Chris and I'm very happy with it. I picked out some…read moregoodies from his place as well and had him outfit the new bike with them so I picked it up later on. Having fun with it now. Awesome guy, awesome shop and will continue to frequent this business.

Brought my Pinarello in for a chain replacement, Chris noted some deferred maintenance that was…read moremost certainly needed. The repair work was stellar. Bike rides like a gem after he was done with it. Chris is super knowledgeable and a talented wrench.

This place was a great find, hole in the wall sports shop! Mostly everything is used, sometimes you…read moremay find almost like new items. They also have gym equipments, weights. They had soccer and other special shoes (all used), hockey, ice skates, roller skates, helmets, ice skating accessories (not too many but decent), fishing rods, paddle boards, ski and snow boards. We found an almost new pair of ice skates and some other stuff. Not sure if we would go again but definitely good for those growing kids and their needs. The staff was helpful too, although no one can actually point you to the right size, right brand or sometimes even the sports. You just walk around and find yourself stuff, no one to assist. Definitely a good value for those expensive sports and hobbies.

Not helpful at all, called in to ask if they had hockey pucks, he just said I'm not sure if we even…read morehave them anymore, and said I don't even know what type they are. But wouldn't go check literally making a pointless effort to call because I have to drive to check myself anyways.

Zac was superb! Zac went completely out of his way to help us. He took the time to answer our…read morequestions, explain different options, and made sure we felt informed and comfortable throughout the process. That level of kindness and customer service really stood out to us. We truly appreciated all of his help and would highly recommend working with Zac!

I cannot recommend Mike's Bikes in Walnut Creek enough! I was in on March 3rd and 4th for a new…read morebike purchase, and Jared at the front desk was incredibly helpful and made the entire process seamless. I had to go back to swap for a bigger size the next day and I was in and out in 20 mins. This followed a visit a couple of months ago where I had an old bike repaired, and I was so impressed by how kind, knowledgeable and professional the entire team was. Whether you are buying new or fixing up an old ride, everyone here is top-notch. I'm 100% satisfied, will definitely be back soon, and highly recommend them to anyone!