Every time I have called Tyler and team, they have helped me so much. I've gone through many pool…read morecompanies, but these guys are my pool pros FOREVER. Nicest guy ever, Nathaniel, took much time today to teach me how to backwash because my husband is down with broken ribs. What an exceptional human this guy is. Thank you, Nathaniel!

Can not find the location We followed Google and Apple Maps. Each took us to private homesread more

I called 911 Pool Care after a crazy flash flood storm over the weekend. Our umbrella that was in…read morethe umbrella sleeve on the tanning ledge in our pool was torn out, broken off, & left stuck and mangled. My husband tried for hours to get it out and we thought it was corroded to the bottom. 911 Pool Care sent Steven out just a couple days later where he was able to get the mangled leftover umbrella metal out in less than 30 minutes. AND at a very reasonable cost.

This guy took a lot of my time and then gave excuses about why they didn't have a bid ready and…read morekept saying it was almost ready and then sent a basic and short email saying they could not do the job. This guy presents well but can't even give me the courtesy of explaining why. After I sent several follow up emails asking for an explanation, he sent another short email and then never responded again. I thought he was our guy but something is wrong when an owner of a business won't respond to an almost complete contract. Something is wrong here.

Generally a good experience and I would definitely recommend. The prices were reasonable (I'd…read moreestimate about average for the area) but quality of service was fantastic. Justin and his team were very responsive, communicative helpful and prompt. Frankly whatever mobile app/platform they use for payment and quote approval leaves a lot to be desired and was the worst part of the entire experience. That said, they promptly fixed the issue and refunded the additional unapproved credit card surcharge. Note to management: I'd consider other payment systems/options if i were you.

Ironically I would love to state more good things about them. But how they treated me on the first…read moreday. And all the other negative things the place and folk did to me. In lieu of walking in. It was not ok. And the owner is a complete turd. And how they treated me and in kind with my fam. Or the black woman I am with or have been seeing. Not allowing one to learn at home or deleting and bullying associates. As well, he or they also did not have proper training or the fact of even allowing someone. I had great things to say and think upon with this company too or had wanted. I never like to talk down to a company. Guy and his wife and others didn't even give folk a chance.

Fast to respond. They were out the next day to do the leaking test. Identified the 2 problems and…read morereturned the next day (a Sunday) and completed the repairs. Great guys and the least expensive quote. Will definitely use again if needed.

Great customer service, affordable, diligent and expeditious. Highly recommend! Wouldn't use anyone…read moreelse:)

The General Manager, Stephen came out to visit, apologize, and rectify the issue that occurred in…read moreMay in which I was charged for a chlorine wash that didn't occur, and a filter clean that resulted in a huge mess. He offered a full refund and a free pool cleaning service and chemical balance. A rep came today to clean and balance the chemicals.

Graham at PPS is awesome! He has been very responsive to repairs including pool lighting issues. He…read morehas serviced my pool multiple times and most of the time he has fixed it same day! No days lost of swim time. I strongly recommend Graham and Prime Pool Service.

Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

American Spa and Pool - Pentair Warranty Service…read more Dale from American Spa and Pool is fantastic. My wife and I always have a great experience whenever he handles our Pentair warranty service. He's friendly, professional, and gets straight to work. His knowledge of Pentair products is outstanding, and he consistently diagnoses issues correctly the first time. I appreciate that he explains the problem, answers my questions, and doesn't mind me watching him work. He kept me informed throughout the entire repair process, which gave me total confidence in the service. American Spa and Pool continue to deliver excellent support, and Dale is a big reason why I highly recommend them.

I cannot recommend A+ Pool Leak Detectives…read more Brent came recommended by our realtor and was initially responsive when scheduling our pool inspection, but everything after that was frustratingly unprofessional. We happened to be standing outside when he arrived, but he walked up to our house and immediately started taking photos of the front of the property without introducing himself. We actually had to walk over and ask who he was. After the inspection, Brent told us we'd have the report the next day. Instead, he disappeared. Our calls and emails went unanswered, and our realtor ultimately had to track him down. Four days later, we received a poorly written report with no apology or explanation for the delay. Brent also admitted he had somehow lost the inspection videos and said he would come back the next day to retake them. That was over a week ago. We still haven't received the videos, and once again, our calls and emails have gone unanswered. When you're hiring an inspection company during a real estate transaction, communication and follow-through are essential. Unfortunately, A+ Pool Leak Detectives provided neither. I would strongly recommend looking elsewhere.

If I could give zero stars, I would. This company is completely unreliable and unprofessional. At…read morefirst, they promised to come out quickly after my initial call and never showed. After weeks of calling back, texting and practically begging, they finally arrived--only to do ineffective work that didn't even fix the leak. This, after spending over $1,000! To make matters worse, when I contacted the technician who supposedly "fixed" the issue, he told me he had already left the company and "probably missed something." When I called the owner on January 7th, 2025 to get it resolved, he assured both me and my husband that he would be by that same day--or the next day at the latest. That was over two months ago and we have never heard from him again. Do yourself a favor and stay far away from this company. I have no idea how they have such high ratings. The owner comes across as very friendly, but in our experience he is very unreliable.

I reached out to Austin Lake Pumps (owner Robert Neighbors) by emailing about 4 days ago to follow…read moreup on a previous quote. No response at all. I then called the listed number (512-805-7700). No answer, but a message directed me to text instead. When I texted, the reply was simply 'I am retired.' The website (austinlakepumps.com) is still up and active with no mention of retirement or closure, the Yelp profile hasn't been updated to reflect any changes, and there's no out-of-office on the email. This is frustrating for potential customers looking for service--it's misleading to leave everything appearing operational when the owner states he's retired and isn't responding to inquiries. If the business is no longer operating, it would help everyone if the profiles and site were updated accordingly. 1 star for the lack of communication and outdated info.

I've attached the email I received from the owner when I inquired about service... Never asked me…read moremy budget, never did anything to qualify me as the customer. Just made the assumption I was unqualified because 2 of my neighbors chose not to use him. Despite the fact that 2 of my neighbors did buy from him. This is a Lake Travis Waterfront community with homes ranging from 800k- 2mm + hardly "the other side of the tracks" Ohh well lots of plumbers out there... This cat is wei Thanks for your interest in Austin Lake Pumps, I know your neighborhood having installed 2 massive long pump systems there. One was ~$15,100 as I recall and the other was over $10,000 for Eric, the HOA president. It's because you guys are on the shallow side of the lake (or the shallow lake itself) - - - and the runs of poly pipe and expensive thick copper electrical cable are HUGE. It's also one helluva drive to get to your street for me. I have bid 2 other systems on your street more recently but they never called me back - - so I reckon my odds are not good enough to waste driving out there for nothing, I am absolutely swamped right now with calls from guys with very DEEP pockets closer in, like Lake Austin, Lakeway, Steiner Ranch, etc. . . and these guys have their checkbooks out and are writing, they are not fiddle farting around, "kicking tires". I wish you the best of luck. And his reply Jake: Your "preferred" contractor list ? Please do remove me from that Chimney Cove list so I don't waste anymore of my time typing emails explaining why I PREFER to avoid Spicewood and Smithwick. Everything I wrote is true and is based on 39 to 40 years of my experience as a contractor, way more years in the trenches than you have. It is widely known among local contractors that Spicewood and Smithwick are "the ghettos of Lake Travis", the muddy side of the lake that floods catastrophically every few years. If I even bother to risk driving out to these areas I always bring up the properties beforehand on Google Maps and look at the house, boat dock, cars, etc to see if it's even worth my time; often I check the Travis County Appraisal records to see what value the property is appraised at. One of the most telling things I have learned over the years if there ain't no boat dock and a nice boat - - - - - the chances go way South they will be buying a pump system from me. The real wealth lives in closer to Austin, the limestone lake bottom which provides a clearer, cleaner water. Obviously I prefer to work for the guys with DEEP POCKETS and strong hands, not the guys with weak hands and shallow pockets. . . . and I am the only lake pump guy in central Texas with a university degree, only one with 22 years experience as a licensed irrigator, and the ONLY one who owns and knows how to use a digital insulation resistance tester which is the most important tool I have. Also the only one with 40 years experience as a certified diver, the ONLY one with a proven method of preventing Zebra mussels. Too many other qualifications to waste time mentioning. Have a nice day.