This locally-owned pool company was recommended to us for Monthly pool cleaning services. So far,…read moreour pool is loving the TLC from professionals!

I purchased a salt chlorine system from this location, but when I needed warranty assistance, I was…read moretold they could not honor or perform the warranty work because they are not an authorized manufacturer warranty station. That limitation should have been clearly disclosed before the sale. Customers purchasing expensive pool equipment reasonably expect the retailer to explain who will handle warranty claims and where service is available. Very disappointing after-sale support.

Ryan was a nice guy and my pool was built during the covid hell. We have discovered cracks and…read moretried to get in touch with Ryan, no return call, just nothing. I guess he's gone, closed up. Right now we don't think it is CSR but not 100% sure. Sad experience at this point.

Great fast service at a very fair price. Lightning hit my pool pump and I called Ryan to have it…read morereplaced. He came out the next morning and did the install - had us up and running that day. Thanks again for the great service.

In my opinion one of the most unprofessional companies I ever dealt with…read more I called them a few weeks ago to do some modifications in my pool equipment. They sent a professional to my house and later gave me a quote. I accepted the quote and after that.... Radio Silence. After a few days I called them and they said they would send someone that Thursday. Well...No one showed up. I call again, and this time, it's rescheduled to Friday. Friday comes, a guy shows up almost at 5PM. I could imediately see he was not prepared to work on what was agreed on the quote. And sure enough....He has no idea what needs to be done, never been briefed on what is needed and after looking at my pool hardware, of course, tells me he has no equipment needed to work on my pool. Reschedules for next Tuesday, which is today. Yep... You guessed it..... No one showed up again. No calls, no texts, crickets... Don't bother because I don't want to work with you anymore. I'll find another company. I'm done. Thankfully haven't spent any money on this company, but my wasted time, I will never get back, sadly. Stay away, that's my advice.

Beware.... If you…read moreare considering using Poolwerx for your equipment needs or "fixes"...... I've been a customer for couple years with their pool cleaning service side - thus I decided to use them for my pool equipment needs... sloppy work - untimely delivery - and show up times are at their discretion and not consistent I've never been so disappointed and frustrated over service and installation matters I purchased three (3) pieces of equipment: New filtration system, New Variable speed pump and New salt cell system - this is a lot of money spent, on top of that is installation pricing, averages $500 per piece = total of $1500 - ridiculous you would think with my purchase of all new equipment that my installation needs would have been a source of focus and client satisfaction The installation of the salt cell system has been a bad experience- the pics don't lie The tech spilt blue pvc glue on my concrete equipment pad - left and didn't clean it up The business hours are 9am - 4pm Mon - Friday- good luck with having any issues addressed before or after these times, even if it's at the fault of company's employees I communicated my dissatisfaction via phone and texts - Consumer beware UPDATE- after several years I have chosen to severe services for pool cleaning, equipment maintenance and potential new purchases with this company. Customer satisfaction matters and is always key, thus Customer retention. Albeit the job is done now, to get there should not have required so much negative energy and frustration. It's not worth it UPDATE - I see Seon the owner responded, Bent over backwards? This time? Hey - for a client to leave overall, you think your viewpoint is true? You have a negative loss of $3600 annual +|- pool cleaning services - present/future income, plus future pool equipment/install fees - I suspect this won't happen again and that's a good thing. Too bad this learning experience for your business was at my expense and frustration Maybe you should have called me? Yes - you should have called me - texting while "preferred" is a form of communication that sucks, talking with a client lends clarity as to matters - PS - don't charge for a job not fully done and when no verbal or written authorization is granted

We have used Round Rock Pool Pros multiple times over the past 3 years, and have always been…read moreimpressed with their knowledge and workmanship. Recently we had a pool pump failure, which can cause a world of water quality issues in this Texas heat. Round Rock Pool Pros responded rapidly, and turned our situation around to a good ending. We are so grateful to have found a company that values their customers and does an excellent job. They're an asset to the community. Highly recommend!

Ironically I would love to state more good things about them. But how they treated me on the first…read moreday. And all the other negative things the place and folk did to me. In lieu of walking in. It was not ok. And the owner is a complete turd. And how they treated me and in kind with my fam. Or the black woman I am with or have been seeing. Not allowing one to learn at home or deleting and bullying associates. As well, he or they also did not have proper training or the fact of even allowing someone. I had great things to say and think upon with this company too or had wanted. I never like to talk down to a company. Guy and his wife and others didn't even give folk a chance.

Loved the build process and the pool was great for about 2 years.... Now the pool is starting to…read morefail from a shotty subcontractor premier used to build the pool - specifically the concrete etc. the pool now has ASR (concrete cancer). Thought oh great!! Total bummer but PPAS gave us a wonderful warranty and all will be fixed and made right. PPAS filed the insurance claim which they said their insurance company denied for me and countless others and they were headed to litigation to resolve this. PPAS was great about monthly communication up until Nov 2025 and they have gone completely silent. Have no idea what's going on at this stage, pool looks terrible and is losing water. I just really would like an update as to what's going on at this stage and our pool repaired so we as a family can get back to enjoying it. Until PPAS starts honoring their warranties I'd highly HIGHLY suggest to stay away and seek out other pool builders

From the day I met with Aaron to the day my pool was complete, our experience with Premier Pools…read morehas been outstanding. Aaron kept us informed up until Kevin, the site manager took over. We began the process in Sept. Due to circumstances beyond their control (weather and supply issues), the pool wasn't complete until Feb. Kevin was in constant contact. After Kevin was injured, Fred took over. Again, communication was great. There were no issues at all. Everyone addressed any concerns and answered all questions we had. Everyone was completely professional. Our pool is absolutely beautiful! The cost of our pool was less than the price of our new car. Unbelievable! If you are contemplating on getting a pool, sit down with Aaron at Premier Pools. He can customize a pool to fit your budget. We do not regret our decision one bit. **My husband has spent more time outside in the last 2 months than he has in the last 2

Derrick is hands down the best you could ask for!!! Highly recommend this place!! 5 star customer…read moreservice!

Defiantly would recommend these team of gentleman. They continue to offer extraordinary service. We…read morepurchased a Willis spa and they absolutely had great continued service. Here's some pictures of our little resort.

This guy took a lot of my time and then gave excuses about why they didn't have a bid ready and…read morekept saying it was almost ready and then sent a basic and short email saying they could not do the job. This guy presents well but can't even give me the courtesy of explaining why. After I sent several follow up emails asking for an explanation, he sent another short email and then never responded again. I thought he was our guy but something is wrong when an owner of a business won't respond to an almost complete contract. Something is wrong here.

Outstanding service. Had issue with my Pentair controller dying just ahead of a deep cold snap…read more Happened Friday night. Pool company and pool cleaning company both closed for the weekend. Called 911 Pool Care on Saturday and got Chris, the owner. He was on another job but went out of his way to answer my questions, understand the issue, and talk me through a way to bypass the panel and get the pumps running. I am a capable handyman and comfortable with electrical wiring so I was able to follow his directions. I do not think any other company like this exists out there. 911 Pool Care is now on my speed dial.

Smooth transaction and speedy service!!…read more They did a great job replacing our pool light. All throughout the process they provided quick replies to our messages and always directly answered our questions. I also appreciated that they provided us with additional options to work within our budget. Provided requested services within the week. We are very pleased with the repair they made on our pool.

Darrin removed the water heater and installed an erosion feeder. The cost was reasonable, the…read moreservice was prompt, and Darrin took his time to explain the changes he made and instruct me on how to use the erosion feeder. I will definitely hire A&B Pools for my next repair.