I used this service for over seven years while living in Seattle. This is my long-term (and long…read moreoverdue) review of their service. First, I've always found Ace Auto to be courteous, honest, and clear with communicating the work that my cars needed (a 2013 Camry switching to a 2017 RAV4 Hybrid later). They've always been up-front about what work is critical versus what can be delayed until later. Second, the owners are dedicated to ensuring that cars are repaired and returned in a timely fashion. When COVID hit in 2020, they went in on the weekend to fix my RAV4 all so that I could get my car back on the following Monday as promised (which wasn't actually their fault as a supplier error caused the wrong part to be shipped initially, and the right part only arrived when the shop was about to close on Friday). Third, while the service provided might not be the cheapest, I have NEVER had to take my car back in to get a repair "fixed" because it was done improperly the first time. This was really important to me because my car was my main mode of transportation as a family caregiver. I'm sorry that it took me almost eight years and two different cars to get around to writing this review. On the other hand, I can pretty confidently say that you can rely on Ace Auto to make sure your vehicle stays in great shape over the years. Thanks guys.

Scamming overpriced useless services. They'll try to sell you things that you don't need, and try…read moreto mansplain why you need it, very disappointed with the customer service as well. Came in with a brake issue, left $300 poorer and nothing resolved.

The former owner was great, but these new guys are shady with a capital S. They quoted me 1000+…read moredollars for a "small" oil leak when they did my basic Mercedes-Benz oil change when I took it to the dealership one year later they videoed my car with everything removed and showed me that they're in fact was no oil leak.

Honest and fast service. The alternator failed on my Mazda and he worked me in the schedule and did…read morethe work at a very fair price.

Great service yet again! I didn't realize my car was due for so many services at once. I was a bit…read moreoverwhelmed, the staff at Maple Leaf Chuck's went above and beyond to make sure my car got the services needed while keeping me within my budget. They were also excellent at working with my busy schedule to make sure I could get in quickly. I can definitely feel the difference after all the services were done. She drives amazing and I'm so grateful for their efficiency and quality customer service. If you need a local auto spot, Chuck's is definitely where you want to be!

DO NOT GO HERE! I…read moretook my car in for a brake inspection due to excessive squeaking. They did a full car inspection and stated that my brakes were perfectly fine and "still had a lot of life left in them". They did convince me to pay $700 to replace a timing belt. One week later, my brakes stopped working in the middle of me driving. Took it to a different auto shop, my brakes were scraping so bad that my brake lines were broken and the fluid leaked out, causing my brakes to stop working completely. I could have died. DO NOT GO HERE!

Really great service, everyone is super nice! Went to a couple different places for estimate and…read morethey were the most thorough and communicative. The also cleaned the inside of my car! Left with a box of Girl Scout cookies they were giving out with repairs. Will definitely be recommending to others and be my go to for auto repairs.

Just off the phone with Amanda. We revised an estimate for some work - I requested to remove…read morepaintwork because I wanted to paint my car a different color and didn't need the service for paintwork. Amanda refused to do this job claiming that her standards were more important than my needs. She refused and declined the job in the most unprofessional and illogical manner stating, "I can't have a mismatched car leave my shop". I repeatedly explained to her that I was ok with that and That I wanted it back this way because I wanted it a different color, so I didn't want to pay for paint when I didn't need it. . I didn't understand the poor logical path she tried to run me down and I never will. The ONLY EXPLANATION WAS ABSOLUTE GREED - not a standard. What an irrational person. Thank you for the estimate but that was a horrible experience for me. She argued to the high heavens and acted as if my needs were of zero concern. Amanda - you seem new to this. I'll make this easy. You can't throw a hissy fit because I didn't want YOU to choose the color of my car. It was never your decision and to deny my car because YOU didn't get to choose the color is insanity! Amanda took it absolutely personal and became upset because she didn't get to choose the color of my car. Instead of just deleting a few lines from the estimate and scheduling some dates for some work she chose to decline a job because she didn't get to choose the color of my car. How childish. Why support a local business if your local business won't support you? My dollars will go elsewhere. If you're reading this - make sure to avoid this shop to avoid the unprofessional office staff. I never received a call with an apology for my experience or any follow up. Lousy service. Avoid at all costs.

Avoid at all costs. WARM BEER. Closes randomly. It was way better when Rick ran it. I will be…read moretaking my business elsewhere.

I received a coupon in the mail for a dollar off gas when you pump at least 8 gallons…read more I went there today with the coupon in my hand and asked the lady how it works., she explained, after you pump at least 8 gallons of gas and then they hand you a one dollar bill!! So misleading and disappointing!! I use supreme gas and their prices are Outrageous there!! $5.49 a gallon!! So be aware of this place!!

My car was repaired there and oil change, radiator filled (supposedly). The next day I was driving…read morehome from work and the car was smoking. Turned out all the liquids were empty. They drained the car but did not refill. Blew my engine. Took no responsibility and said "I could not prove it was their error."

Just picked up my car and it looks like new! You'd never know we had driven a thousand miles with a…read moretoddler throwing snacks in the back seat, or climbing around with muddy boots. They did a beautiful job and for great value, other companies I checked out charged over $100 more.

Great honest mechanic. Went to this shop for liftgate strut…read morereplacement. One strut failed and cracked the mounting bolt, so the bolt had to be drilled out. Jeff told me that drilling it out could be a nightmare and may take several hours. When I got to the shop later that day to pick up the car Jeff told me the bolt actually went out quite easily and charged me half of the initial estimate. I appreciate the honesty and will certainly be back when I need another repair.

The pricing is consistently fair, but the customer service by the owner is far from desirable. He…read moreis extremely short with you on the phone and try's to end the conversation quickly not allowing you to ask questions. If you are fortunate to have his son pick up the phone, He is very polite and makes you feel well cared for a a customer. His son is a unicorn when it comes to customer service.

Yes!! Found my new go-to oil change spot for my Mercedes sprinter. Not easy to find a reliable…read moreplace with good reviews that takes the height of my van. This place had all the things and did not try to up sell. Felt they were honest. Put the correct oil in unlike some other places AND it was cheaper than taking it to the Mercedes sprinter service center. So much quicker than the Mercedes service center, too! Trekked all the way from west Seattle to this location and will be back again. Thank you!

i have always had positive experiences at Grease Monkey at U Village. I also really loved the extra…read moretouch of vacuuming my floor boards, many thank yous. oil change has always been quality, Ive had some mistakes at other chains. I appreciate the value they have of coupons easily being available to everyone. great spot

Believe the hype. Both locations are staffed with lovely folks who take their time with you, are…read morefriendly and knowledgeable. Whether it's a simple oil change or larger job - I trust these folks to take care of my vehicles. Their rates are on par with every other ASC certified shop, their calendar stays full for a reason. We are big fans of Matt's in our house.

I feel bad leaving this review because everyone I spoke to was nice, but I will be going elsewhere…read morefor future services. The attention to detail is not there at Matt's. When I came in for my scheduled appt, they did not have it on the calendar, but said they can take my car anyways. I asked for an oil change, inspection, and tire rotation. I also asked them to check one tire that was deflating faster than the others. After taking a look, they told me I did not need a rotation, and that the deflating tire was fine. I went elsewhere and it turns out Matt's got my tread measurements wrong, and I was definitely overdue for a rotation. They also did not notice a gash in my tire. And they did not reset my car system reminder for the oil change.

My bike is in Walter's capable hands (once again) as I write this. I am fully confident that the…read moreresults will be sterling, as always. (hint - all of my bikes I've had Walter work on ran like dreams). In response to the gentleman who gave Walter one lousy star, how about letting us hover over you while you try to do your job - would that be okay?

I have a 2011 Victory Cross Country that needed some lowering and a Car Tire (Dark Side) installed…read more I found him from a website (DARKSIDE.NWFF.INFO) which has over 8000+ members. On the list was 4 other ones in the state that could have helped me but they all were not easy to deal with. Walt actually emailed me back promptly and set up a time for us to meet. He ask a few questions that gave away is experience right away. You will not be disappointed is his work at all. The only disappointment I have is the fact he might retire some day. I hope he can train an apprentice and the SCS name continues. I will be happy to drive from Bremerton to Seattle to have a real pro work on my ride. His shop is big enough to keep you bike safe all night and his communications skills are direct and honest.