Everything is great. The food, the ambiance, the crew, but what really brings me back is the cars…read more For obvious reasons you cannot access the back without a guided tour. The real thrill is having a membership and spending time with these beauties. I've walked through with my grandkids and told them all my car stories and I got to connect with them on another level

I'm a car guy and love stopping by here on a Saturday morning to see what's in the parking lot…read more Also the viewing area where you can see many of the amazing cars stored in the building is a treat for the eyes. But... the coffee is unremarkable and there's no excuse for that in Seattle. The food in the Derby restaurant is ok if you want big greasy burgers, but I don't eat that stuff. So I was among the original members, and I kept my Ferrari there for a while, but I was paying too much and getting too little.

Super clean garage, and helpful staff that thoroughly went through the equipment and how to…read moreproperly operate it all. Also the price was very reasonable, with full access to whatever tool you need to get the job done properly.

Clean, responsive to needs, full sets of tools, lifts, car storage. Awesome place! Specialty events…read moreweekly. Highly recommend!

Although they provide a great service to the community, one of my biggest issue's is that you can…read morenot be credited back time that you did not use. In my case I booked a 2 hour time slot to accomplish an oil change and an exhaust swap. Couldn't perform the exhaust swap so I only used one hour of time but was still charged for 2 hours. Shop was not busy at all so it's not like I was taking a bay from someone .Keep this in mind when booking multi hour time slots. Shop is great though, clean , has just about every tool you would need.

I came up earlier this month to check it out. I'd originally discovered Stew's DIY garage down…read moresouth closer to Seattle area a while back but, since they closed, I came across this spot. They were a great resource and will be missed. Quick call ahead to get a sense of the 1st-timer experience and it worked out good. Book online is fairly smooth, pull up to the front, quick check-in inside the spiffy decorated lobby with fun "gear-head" projects and stuff and then they guide you into your designated garage bay. For all 1st-time users of their bays (and facility), they provide a really decent run-down of the rules & tools you need to be aware of. Given the size & scope of just the tools, most DIY'ers can do just about any size job on their vehicle. I just wanted a bare minimum hour to have a nice chill inspection of my car which helps those of us who like to get a peace of mind and sense of simple empowerment. I didn't wrench on anything; just raised it on the lift, grabbed a stool and inspected the whole under body with the portable light. I also confirmed a previous courtesy shop inspection's leaky CV boot on front-right axle. The young man who guided me around from start-finish was super chill and demonstrated a good professionalism about him. I think the owner came by briefly and he was great. Feedback: Would love to see a bit more "auto shop decor" (banners, etc) and not many rolling stools. Still fairly new so hopefully in the coming months we may see some cool changes. Probably comparing apples to oranges here but it's just a tiny bit too gritty for me. Bathroom isn't bad either. A great community resource worth checking out. Because you have some freedom in your bay, just respect the guidelines and do your thing. You may also strike up fun conversation with your neighbors and stuff.

Customer service is very shit, they don't know how to treat their customers all of the people that…read moreworks there they lie to you so they could get your business about timing they say it's gonna be 4 hours and it's gonna turn into one day and 2 days and the end they say they can't do anything they need a week like come on make up ur mind if u don't know how do it don't fk waste my time don't recommend this place at all.

This was so awesome! We live in an apartment complex and there is NO way we can fix our car in the…read moreparking lot. U Lift N' Fix to the rescue! We rented a bay for three hours, worked in a nice, clean garage, with tools available...bliss! The crew was friendly and welcoming. We will be coming back!

They have a great product but unfortunately they never reply to emails or phone calls. Very bad…read morecustomer service. Again their products are top notch h and worth the money. Had a plate holder on my 2 Panamera's, my Cayenne, and even on my 944

I ordered a bracket for a 2015 f30 back in september. I paid for the 7 day rush. It's now…read moreNovember. They won't respond to emails or phone calls. They stole my money. I will be disputing the charges.

Had a car battery die across the street at the local strip mall. I was in the process of setting up…read morea tow and called Napa and got Luke, the store manager. He said I could walk across the street, buy the battery and he would walk it over and install it for me. Great service! After he changed out my battery, he tested my starter and the new battery to make sure it was good. Awesome job Luke!! I really appreciated you going the extra mile and saving me the cost of a tow!

I've been going into the store constantly trying to speak to the manager. It appears he doesn't…read moreseem to even work. I thought they are supposed to put in more hours then other employees simply because they are salary. He doesn't work weekends and only certain days during the week. He isn't there past 3pm ever on the days he is there. He doesn't work Wednesdays and hasn't been there most Fridays after 10am. I have even went in and found employees having to close alone isn't that against policy. I've went every different day and times he is never there when he has been in he was off at Costco supposedly. Corporate should make managers clock in and out as well

Totem Lake Napa Auto Parts is the place to go when you need Auto Parts or Just some advice. I Went…read morethere to get replacement wiper blades and was Assisted by John he helped me purchase the correct ones and also installed them ! Exceptional customer service I Highly recommend this Location Sincerely , Marcia (KGM)

Truly exceptional gave me military discount for transmission fluid. Also, gave me Napa veteran hat.read more

I had a problem with my cruise control that I figured out how to diagnose via internet research…read more I took my car to a different shop, they ignored my research, diagnosed the problem incorrectly, and demanded that I have a bunch of expensive work done that wouldn't have fixed the problem. I took my car to Bothell Way Garage, they diagnosed the problem the way I told them to, they fixed the problem for a fair price, and everything is great. I will continue to take my car to this shop for all my service needs and I've been recommending it to anybody who asks.

These guys are the best. Honest and prompt. If you need something and it's not their specialty,…read morethey won't just fumble their way through it, but will say no, or give a referral. Been using them for almost a decade. I refer to all my friends and family too.