Clean, responsive to needs, full sets of tools, lifts, car storage. Awesome place! Specialty events…read moreweekly. Highly recommend!

Super clean garage, and helpful staff that thoroughly went through the equipment and how to…read moreproperly operate it all. Also the price was very reasonable, with full access to whatever tool you need to get the job done properly.

They're very helpful, friendly, non judgemental and professional. Tools are abundant and place is…read moresuper clean and spacious. Policies are very clear on their website. I hope they are able to expand even more soon, places like this are needed everywhere!

I came up earlier this month to check it out. I'd originally discovered Stew's DIY garage down…read moresouth closer to Seattle area a while back but, since they closed, I came across this spot. They were a great resource and will be missed. Quick call ahead to get a sense of the 1st-timer experience and it worked out good. Book online is fairly smooth, pull up to the front, quick check-in inside the spiffy decorated lobby with fun "gear-head" projects and stuff and then they guide you into your designated garage bay. For all 1st-time users of their bays (and facility), they provide a really decent run-down of the rules & tools you need to be aware of. Given the size & scope of just the tools, most DIY'ers can do just about any size job on their vehicle. I just wanted a bare minimum hour to have a nice chill inspection of my car which helps those of us who like to get a peace of mind and sense of simple empowerment. I didn't wrench on anything; just raised it on the lift, grabbed a stool and inspected the whole under body with the portable light. I also confirmed a previous courtesy shop inspection's leaky CV boot on front-right axle. The young man who guided me around from start-finish was super chill and demonstrated a good professionalism about him. I think the owner came by briefly and he was great. Feedback: Would love to see a bit more "auto shop decor" (banners, etc) and not many rolling stools. Still fairly new so hopefully in the coming months we may see some cool changes. Probably comparing apples to oranges here but it's just a tiny bit too gritty for me. Bathroom isn't bad either. A great community resource worth checking out. Because you have some freedom in your bay, just respect the guidelines and do your thing. You may also strike up fun conversation with your neighbors and stuff.

These guys are amazing installed a down pipe and entire exhaust system for me in less than 3 hours…read moreand the owner is one of the most humble and nicest people you will ever meet I just found my new mechanic for life .

Customer service is very shit, they don't know how to treat their customers all of the people that…read moreworks there they lie to you so they could get your business about timing they say it's gonna be 4 hours and it's gonna turn into one day and 2 days and the end they say they can't do anything they need a week like come on make up ur mind if u don't know how do it don't fk waste my time don't recommend this place at all.

They have a great product but unfortunately they never reply to emails or phone calls. Very bad…read morecustomer service. Again their products are top notch h and worth the money. Had a plate holder on my 2 Panamera's, my Cayenne, and even on my 944

I ordered a bracket for a 2015 f30 back in september. I paid for the 7 day rush. It's now…read moreNovember. They won't respond to emails or phone calls. They stole my money. I will be disputing the charges.

Placed an online order; never heard back about it. Went to pickup and order was not even in the…read moresystem. The guy was nice about trying to help, thank you. Wish the system didn't cost me time on this project.

Had a car battery die across the street at the local strip mall. I was in the process of setting up…read morea tow and called Napa and got Luke, the store manager. He said I could walk across the street, buy the battery and he would walk it over and install it for me. Great service! After he changed out my battery, he tested my starter and the new battery to make sure it was good. Awesome job Luke!! I really appreciated you going the extra mile and saving me the cost of a tow!

NAPA will absolutely not honor battery warranties, under any circumstances! I brought in a battery,…read morethat was clearly purchased at NAPA, clearly within warranty, and I was given a near gleeful "no" that my warranty would not be honored! Only shop here if you absolutely do not care about them honoring any warranties!

Totem Lake Napa Auto Parts is the place to go when you need Auto Parts or Just some advice. I Went…read morethere to get replacement wiper blades and was Assisted by John he helped me purchase the correct ones and also installed them ! Exceptional customer service I Highly recommend this Location Sincerely , Marcia (KGM)