These guys revived my 2004 Derbi Scooter from the dead. They were willing to find parts and get it…read morerunning and looking fantastic. I had been trying to get it fixed for years and no-one else would do it. They are professional and very fair in their billing for the services. Its been a very long time that I have had this kind of service from anyone. They are kind and fun to visit with on top of it all. I recommend 100%!

Great shop!! These guys treat you like family! Fair rates and quality work here. All the staff…read moreare service oriented and know their stuff! Landon in service is top notch, but they all are! Can't recommend this place enough. Great location that convenient to access and they always accommodate!

Attempted theft on my bike left the wiring all cut up and electronics not working at all. Fabio…read moredrove over to me within a couple hours of messaging him. He looked at the bike and fixed it in about an hour. Charged me less than 100 bucks. Easily best mechanic I've had. Highly recommend.

Just had the fabulous Fabio out here to get my Suzuki S40, which was sitting with gas in it for…read moreabout 7 years, up and running. He's working as a mobile mechanic now which suited me even better, since I didn't have to deal with trying to load a dead bike into a truck or have it towed. After getting the runaround from several other mechanics for months, I was elated he agreed to come and have a look. He came the next day, drained the old gas, cleaned out the carb and made adjustments and miraculously got it started and running in about 4 hours. We chatted while he worked and he was happy to answer all questions I had about bikes, his business, his background, anything. He charges $50 for the visit and $60/hr for work, which I thought was a bargain for this wizard with a wrench. I plan on calling him back soon to replace a cruddy choke assembly (he fixed the part as best he could but said I should order a new one) and maybe do some other mundane stuff to get the bike ready for sale. He also works on scooters which is great since I bought one this spring. I absolutely recommend Fabio for your motorcycle mechanical needs - he answers his phone, shows up, is honest, doesn't judge and knows what he's doing! Did I mention he SHOWS UP?

Very first time I went here was to get a second opinion on a laundry list of "issues" from a repair…read moreshop I used to trust. No 1 Japanese Auto could have also tried to take advantage of a non-gearhead like myself. Instead Tony pointed out a fraction of a fraction of the issues that other place mentioned (10 months later, my car is still running fine). Another time took my car in because my breaks were squeaking/grinding in very specific conditions. Even when I called Tony said "we didn't see you that long ago, but better safe than sorry." After inspecting, he said my breaks don't need replacing yet, but maybe by the time for my next oil change. I figured I'd at least pay for the labor of looking. But when I picked it up -- nope! No charge. Tony is a real one.

Was to start a great place, but things abruptly changed. Was a couple of years ago looking for…read moreanother car repair place that was a small business. Found Tony after my then current repair shop turned from small business to large business. Turning to large business the shop lost all the good customer service they gave. Tony was a great find, called my car "classic" and was happy to chat about my car. Called today to schedule an oil change, had not heard back from him from a VM I left 3 days ago. I spoke to him today, he flatly said, " I don't work on old cars anymore ". I asked him not even for an oil change? He said no, too hard to get parts. Ok- it's certainly his choice to not work on certain cars because of his ability, but be aware that his shop doesn't work on whatever he deems as "old". When electric and newer cars that require computers to diagnose and repair become the norm, places like Tony's will be considered "old" and fall out of need.

Steve is now my forever go-to mechanic in Seattle. I live here in southern CA but bought a used…read moreAudi for my daughter who lives and attends college in WA. Imagine my daughter's horror: I just bought her a used, pretty little car with AWD. She was in love at first sight. I had it checked out with my SoCal mechanic and everything was great. All of the services were done at a local Audi dealer on time every time... did I mention from the Audi dealer? But within a week of transporting the car to her an alert screams "Switch Off Engine! The oil pressure is low!" She calls crying as she driving home from work saying she didn't do anything wrong but the alert tells her to stop driving immediately. I desperately tried to find a reputable mechanic over the weekend - out of state - with no knowledge of the city but thankfully Yelp led me to Steve. He was quick to respond and even allowed her to come that very morning despite his loaded schedule. He diagnosed her car, sent me texts of each inspection check he performed (with pictures) using an app of some sort that was very detailed. He discovered the problem was a broken solenoid bolt that caused the oil leak; replaced it; added new oil; drove it around to check the oil pressure; rechecked any faulty codes and called me to tell me my daughter's car is all fixed.... ... Wait for it ... The bill was just a fraction of the costs I thought I might have a pay. He could have said it was a gasket leak, or worse engine damage, etc. I wouldn't know and couldn't know but he was thorough, honest, and so impressively great professional. I love cars, but I'm not a mechanic and he saved me. He saved my dad-cred, saved me time, energy and money. I'm my daughter's hero but he's my mechanic hero. I will never send my daughter anywhere else. Everyone else in Seattle should do the same. Thanks Steve.

Bad customer service . Stay very very far away . Customer is always wrong philosophy. Save your…read moremoney and take your vehicle to another shop.

This is my third time hiring Michael for automotive maintenance and it won't be the last…read more Excellent work as always, reasonable pricing, and informative as to the cause / remedy for my seized oil filter housing. I truly thought that thing was never coming off! Thank you Michael

I scheduled to have a hitch installed. Spoke with him the night before to confrim the address…read more Drove across town and he wasn't there and did not answer his phone. This is not a shop, it is a guy working out of his garage. Very unreliable.

Super helpful! Was able to get help after an hour of calling of them! Had to get my car jumped…read more They did a thorough inspection beforehand and even offered recommendations for something that needed to be replaced. $119 pre tax for jump start.

Beware of this company's lackluster service and taking advantage of customers. Terrible service…read moreallowing a car that was not road ready to drive off, their fix? Turn off the AC... who cares it's a thirty year old car running on two cylinders! That will be $150.

I've brought my car to Northwest Automotive a few times now, and every visit has been…read morestraightforward and stress-free. They always give me a clear list of what my car needs, and I really appreciate that they don't pressure you. We go through the list together, and I'll even ask what they would prioritize if it were their mom's or grandma's car. As a female, I know that I'm getting honest, fair information every time. That's not always the case at other repair shops I've been to. Hopefully I won't need major work anytime soon, but when I do, I'll definitely be bringing my car back to Northwest Automotive.

Very informative and helpful. Had an isolated issue but they proactively checked the other systems…read moreand provided me with recommendations. Really appreciate the information and got me back on the road confident with the service provided! Mahalo Northwest Automotive Team!

I got this yoshi exhaust in yesterday and was desperate to change out my old stock exhaust but all…read moremoto shops were closed on Sunday. I called and messaged earlier today and he was available within the next hour! I brought my bike in and it took little to no time at all until it was time to pickup my bike. The price was really good, and I'm in love with the sound of my new exhaust. I couldn't install it myself haha so I'm really satisfied. He also went and got rid of my gas tank sticker for me which was a pain in the butt to do, so I really do appreciate it. Also sent me pictures as he went through the process, great communication. Thank you again!

Ivan did real magic to bring my new to me 1400 Intruder back to life while. I bought it on a…read moretrailer, not running. It was not known what it needs, Ivan went through the cables, electrical, carbs, showed me pics of what is worn and what is broken, what parts he needs to make it right. It all came together, and it runs excellent. Bike was picked up and dropped off too.