Special Shoutout to Pete! He will always make sure you get exactly what's needed and never mind offering suggestions

Recently had my bike serviced at Triumph of Seattle. Everything was fine with the service. I paid what I was quoted. They even followed up after on how the bike was. Only knock, very nice guy at parts but there was a miscommunication on what part I wanted to order and by the time my service had wrapped up parts was on another line so I didn't get to order. Oh well. Maybe next time. read more

Was in the market for a Speed 400. I was told that to test drive one I had to purchase motorcycle insurance. I've bought many bikes in the past and this, to say the least, was unusual. The salesperson spun it like it's totally normal and reasonable. Baloney. Here's what's real: 1) Most motorcycle dealerships carry commercial demo insurance. It's standard industry practice. Their garage liability + dealer‑plate coverage insures the bike and the rider during a test ride. 2) It's highly unusual for a dealership to require you to buy your own motorcycle insurance before a test ride. Riders normally only need a motorcycle endorsement and a signed waiver. You've never had to get a personal policy before because dealers typically cover demo rides under their insurance. 3) If a dealer demands personal insurance, it usually means something is off. Either they don't carry demo insurance, had a recent claim that changed their rules, or they're shifting liability onto the customer. read more

Everyone in this building is top notch from my forever sales guy Andrew, to the parts department and the service twinsie. Who took my dream of a bike! and turned it into the emerald with envy Royal Enfield GT650 stunner. Thank all of you!!! read more

Sales Dept - ok - fairly nice guys. Weird they aren't giving the $350 rebate on the Speed 400. Their S&H is at $1,400 which is pretty high compared to other shops. Ended up purchasing my bike at another dealer even though farther away. Service - Lady at counter personality was about cordial as a rock. Parts - Guys was awesome. read more

Needed some tires installed on short notice. They got me in the next day, and had them done in 2 hours for a great price, even though it wasn't for a Triumph. Everyone who works here is super friendly, and you can tell they actually like their jobs. Clean, inviting, lots of cool gear at Amazon prices. 100% recommend this shop. read more

Unprofessional Service Department Manager & Staff ! I have a brand new Rocket that died 2 times two blocks away from them. I asked them to look at it. They wanted to charge me ! I HAVE A FULL WARRANTY WITH EXTENDED SERVICE & PARTS ! Unfriendly service. Service Department workers all look miserable & unhappy. No smiles ever with piss poor attitudes. Service Dept. needs to be replaced & overhauled ! Ive bought new motorcycles with warranties in the past. Ive never been asked to pay for diagnosing a new ride ! I was towed on 1 occasion with no charge ! Everything was diagnosed & fixed with no charge. Sales & Parts Department are awesome ! I had a really good experience with them helping me. Totally different attitude. I was going to buy another new motorcycle there. Unfortunately they just lost a customer due to the Service Manager. I told him I should of bought a Harley Davidson. He wants to get smart, thats on him. Triump Of Seattle just lost a sale & customer due to an unprofessional service manager. I will definitely be buying a Harley ! I will never have unprofessional behavior like this there. read more

Triumph of Seattle - Motorcycle Repair Near Me - Seattle, Washington

Bought a used Aprilia here...rode all the way from eastern Wa to trade an MT09. Discovered bad exhaust guides on cylinder #4, very low compression. Someone was just into this top end to diagnose it based on all the loose items I found (cam sprocket bolt, multiple hose clamps, etc). I've had to take the engine out of the bike and replace the front cylinder head. Needless to say, I'm pretty pissed. The service department did a terrible job inspecting this bike. Here are the things I discovered were bad the day I left the dealership: 1. Massive oil leak from front 2. Massive right fork oil leak 3. Chain and sprockets shot. Chain was so stretched a new rear sprocket could not be fitted. 4. Multiple coolant leaks 5. Bad gear position sensor Don't buy a used bike here! read more

Great dealer to sell you a new bike and order custom accessories ... but don't count on after sales support. I ordered an aftermarket special saddlebag, tan leather, $650, that never showed up, had to cancel order The 2020 Bonneville came with the promise of a signed cert copy from the Co owner in England, never showed up ... 2 years later I have an issue with the motorcycle running, and they don't even have a pick up service. They refer you to a Tow Co. They're Ike ... a one night stand ... ... magical on day one, forgotten after that. read more

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I tried to buy an Africa Twin three different times from three different Honda dealers with no luck. But during those three weeks, I would get friendly calls from Andrew suggesting I come down to Triumph Seattle to give a Tiger Rally Pro a test drive. At the end f the day, Andrews helpful service and the Tiger's specs won me over, and I went with Triumph of Seattle. Great team, great service, and a great motorcycles, with basically every model and trim in stock. Great experience all around. read more

typically when a business has a high turn over of employees it's because of bad management and Triumph of Seattle definitely fits that bill. The sales and service staff, although always being new, are actually very friendly and helpful. In contrast , the current GM's is unable to connect with customers and promote not only the dealership but the brand as well. His flippant attitude and lack of any ounce of decency left us going to Tacoma to buy a new Triumph instead. we certainly won't be recommending this dealership to anyone. read more

I just bought my first brand new motorcycle in my life. The team at Triumph of Seattle made it a pleasure from the start, and made the decision to select Triumph over the other dealers an easy one. Then a smooth test ride, financing, service questions - the whole team makes it easy, and there's a team or family feel to this dealer that I didn't get with my previous brand of bike. I highly recommend them, even if you're just popping in to see the new riding gear or a cup of espresso. read more

The prices listed are NOT the actual prices!! They add $595 Prep fee to change oil and add 1/4 gallon tank of gas and another $700-800 dollars for freight. A used bike they list for $3799 is $5200 after all their add ons and that's without the freight charge!!! CRAZY!!! read more

I am so disappointed in the owner experience of this tiger 1200re which I bought new in September 2022 for full price from triumph of Seattle. I am now considering selling this thing because your support and service center is such a terrible place. I should have known that the buying experience was to foreshadow the kind of support I should expect from triumph post sales. During the sale it took 3x longer to get the bike out of the shop than promised so I had to spend the better part of a day just sitting around idle. None of the accessories which I'd paid for were installed and they DIDN'T EVEN GIVE THEM TO ME THAT DAY! I had to come in a SECOND DAY to get the parts even though the parts were in stock the same day I bought it. My bike has had worsening problems shifting and finally I called me to ask to bring it into the shop. The shop warned me it could take WEEKS going back and forth to determine warranty coverage - what? So I asked to at least do the diagnosis and call me back with estimate and timeline. Further, if it was WEEKS waiting for triumph corpos to decide on warranty I'd just ride it while waiting for approval, even at this the shop warned me it may not be possible because you would insist on more pictures etc.. As a new owner what a terrible thought - any warranty issues may have some undetermined idle time so you and the corpos can argue about what is covered? I took it in mid day for my appointment and was told to expect a call in few hours with the status. Your shop never called me back.. I tried calling them. Initially they said "it needed a ton of firmware updates" which probably fixes it and that I can come back and get the bike because it should be fixed. Then, not 5 minutes later, they called to tell me about the recall and my bike couldn't be ridden until it was repaired! They hadn't even checked for reported issues until the END of the appointment and AFTER they were going to let me come pick it up. It's a good thing I hadn't already spent 45 minutes getting back into the shop, huh? Even worse the shop manager (Joe?) said they didn't have the parts or know when they would be coming. I asked if they could even get shipping tracking and give some ETA. Previously I'd asked about risk because my family was flying out on vacation 3/31. With my impending flight date I was calling daily to try and plan pickup of the bike between work, family obligations and needing a ride into Seattle to pick it up. I've seen many reports from other riders getting this same recall done in an HOUR at different shops. FINALLY it was able to be picked up late Thursday. My family wasn't able to drop everything and get it,, but I had a small window between work which I had to Uber down ($60) and pick it up. Of course the horrible service doesn't end there - your shop manager blatantly lied to me about work they did. I asked to have the shifter adjusted above the height of the peg. I confirmed this clearly on the phone before coming to pick the bike up and he said it was definitely done. Guess where my shifter is? The same position it's always been. I have never regretted a purchase so much because of poor support. What an absolute joke. I am inclined to sell or trade-in this triumph and never look back. It's a shame because I was loving this motorcycle. Guess I now have to get back to tearing it apart and do the work you lied about completing the first place. 1. It took a WEEK to get the clutch bleeding process done!? 2. You NEVER gave me an ETA! 3. You NEVER returned calls! 4. You LIED ABOUT DOING WORK WHICH STILL ISN'T DONE read more

Triumph of Seattle - This is my "adjusted" shifter, which is supposed to be just above the height of the footpeg... They never adjusted it and lied. - Motorcycle Repair Near Me - Seattle, Washington

Been looking to upgrade from a Honda Rebel 500 to something a little sportier and with more acceleration. Poked around and inquired about trade-in value and ToS got back with me and began chatting about options. First off; great communications and smooth experience in getting the ball rolling on buying a bike. Alex was pretty great to talk with and made the deal happen without feeling rushed or anxious. He explained my options and cost breakdown for a caveman, like me. After answering all my questions and concerns, I was ready to ride out with a new Street Triple. Alex made the process was buttery smooth and kept things super relaxed and stress-free. I was not the only one buying that day, but in spite of being busy on the floor, they treated me well through the entire process. Thanks a ton, Alex! Now a proud owner of a Triumph Street Triple! read more

Triumph of Seattle - Motorcycle Repair Near Me - Seattle, Washington

They do the right thing, sooner or later. I'm glad they're in Seattle, the purchase experience overall was pretty good, they were generous with test rides, and service experience has been very good overall. read more

Many thanks to Rick who helped my husband find his first motorcycle helmet and gloves for his first bike. Rick was very helpful and informative! I was honestly impressed how he managed the phones so professionally and helped us at the same time. We will be back to buy more gear in a few weeks and hope to get the same sales guy! Thanks Rick for keeping my husband safe and giving us lots of helpful info! read more

Bought a KTM 1290R here and I have to say, the entire experience was incredible! Andy was a pleasure to work with and was very helpful in comparing bikes and finding the right fit for me. If you're thinking about buying a bike, new or used, call ToS and you won't be disappointed! read more

Triumph of Seattle - New toy under I-5 in Seattle - Motorcycle Repair Near Me - Seattle, Washington

0 stars for the Service Dept. Brought my Street Cup in because the wiring harness had rubbed through. They had already done a safety recall but it seems to me they positioned the harness poorly which caused the headlight bracket to rub through. This bike only has 1500 miles on it and is a garage queen. They did they 500 mile service and surely should have seen this. I never expected this to happen because the recall had already been performed. I noticed the prob when the gauges started blinking. I wasn't terribly upset about it and knew the bike was out of warranty but rode up to see what they could do. They acted extremely unprofessional and rude. I'm sure we could have come to some agreement to get the bike fixed as I would have been ok paying something for the repair. Just didn't even want to deal with them after how rude they were. After they saw I was extremely unhappy they offered to contact home office to see if they would fix the issue under the recall. Took some pics and said they would call me the next day...never happened. Think twice before taking your bike to these chuckleheads for service...I don't think I would take a tricycle to them to fix. read more

Triumph of Seattle - Motorcycle Repair Near Me - Seattle, Washington

I have only good things to say! No pressure, super patient, will answer all possible questions, etc. Alex asked me enough to help me dial in on what I wanted, the price (on a used 2017 Bonneville T120 with 1800 miles) was crazy low, and now I can forget the soul-killing boredom of COVID at least some of the time. read more

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I had what was ultimately minor issue yesterday that left my bike unable to be started. Triumph of Seattle gave me the name of a tow guy, who got to the ferry terminal in about 30 minutes. The shop also had the issue entirely fixed within 2 hours -- before I was even able to get back home on the ferry. I cannot say thank you to Pete and the folks at Triumph of Seattle enough for getting me up and going again so quickly. Getting it done so fast was the cherry on top, but they're definitely going to be who I call for any Triumph service or sales going forward. Thank you guys!! read more

Having been a Triumph fan since my first Daytona in 97, the team at Triumph Seattle has been nothing but beyond amazing in every aspect. When it comes to sales, there is not a better team out there. Andy, who I have now bought four bikes from has been superb from the moment I walked in. No pressure, just pure love of riding and one of the most knowledgable out there. The team has consistently gone above and beyond in making me feel part of their quirky and fun family. (Big plus!). Mike and the service team are another amazing group of individuals. Things happen and when they do, Mike and his team go way above and beyond to make sure you are taken care of. Triumph of Seattle is a perfect example of a team who loves what they do and consistently goes above and beyond. If you are looking for a new or used bike or just service on your current ride, I cannot recommend them enough. read more

My saviors! I'm traveling from Minnesota and had a service issue that I needed help with as I was passing through Seattle. These folks came to the rescue and got me a service appointment on short notice. Really great folks. Grateful for the help! read more

Solomon in service is awesome. Straight forward and honest. While everyone else (dealerships and locksmiths) was wanting to charge me $70+ to program a key. TOS did it for free! And in a super reasonable amount of time without an appointment. I unfortunately didnt buy my bike from them as i found a used deal i couldnt pass up but these guys have definitely earned my business for all my future needs. Also showroom has an amazing selection of bikes. And lots of top end riding gear. Mainly Rev'IT for jackets and whatnot but many other brands and a real nice selections of helmets as well. Ill be back! read more

Bought my 2017 thruxton r 1200 here. Great customer service. Xan was particularly a cool dude to work with. Came back 2 mos later for maintenance and got a great deal. they dont try to scalp you and are very understanding. Mechanic gave great tips and plans on how to properly maintain my battle buddy. looking forward to getting a bobber from them in a couple of years. read more

Triumph of Seattle - Motorcycle Repair Near Me - Seattle, Washington

3.5 but I'll round up. While you're in-store, the staff are very friendly and helpful. Folks seem genuinely eager to assist with questions and service. However, the times I've called in with questions have been difficult. Twice I've been hung up on (why? I'm not sure) and never had a message result in a returned call, which is obviously frustrating. read more

This is my go to place for having my triumph serviced. The staff are knowledgeable and I trust them to take great care of my bike.

Hands down the best motorcycle dealership in the greater Seattle area. Everyone I've interacted with has been awesome. Andy in sales set me up with a test ride on a street triple with only 2 days notice and the whole process was amazing. He never pressured or pushed me to buy, just calmly answered my 1000 questions and told me to take as much time as I needed to decide. I think he and everyone else there know how good the bikes are, don't need to be pushy when the product lives up to expectations. On top of that the service department is amazing as well. When I brought my bike in for maintenance both Kevin and Solomon were extremely patient with me even though I kept badgering them with questions. They walked me through everything the mechanics did and went out of there way to make sure I was taken care of. I cannot recommend this place enough. Seems like everyone there legitimately loves bikes and knows how to provide awesome customer service. They have a pretty big gear selection too, mostly premium stuff like Rev'it, Shoei and Arai, but it's better not to skimp on gear anyways. read more

Having purchased a few ebay items from them in the past I was surprised by my recent interaction. They always list any item as "last one". Okay, fine. Even if they have twenty of them, whatever. I recently tried to buy a windscreen from them that they had listed way above what Triumph lists it on their website. So I told them that seems like gouging to me. Then I went back to check the price and it was substantially higher than what I had just seen earlier! I knew Triumph was going to raise the price of this item, (what else is new ?), but if it's already in stock then at least stick to your posted price of an item you received before the price hike, Even though it is already higher than list. Never had any issues like this with them before. Oh well. Never again. read more

I called up Triumph of Seattle after moving to the PNW - I needed a service as well as having some recalls I needed taken care of for my TTR. It is clear they are super busy this season, but the process still went like clockwork: they set the appointment, went above and beyond for the recalls (my previous dealer incorrectly claimed a recall was done when it was not) and finished up the bike on time just as they said they would, even with the additional work. Great experience! read more

I have an issue with my onboard charger for my 2017 Zero DS. There is only one repair shop near me (Triumph of Seattle). I have NEVER encountered worse customer service in my life. They don't answer their phone, & you can't leave a message (mailbox is full). After 3 weeks of trying to reach them, I finally drove there in person to schedule repairs. I had to wait another 3 weeks to get an appointment. On drop-off day, I had Covid and tried to arrange for a safe contact-free drop off. They told me to wait until I was Covid free & they would be able to get me right in without waiting. This was a lie. I called them a week later (I learned to dial repeatedly until they picked up), they told me I would have to wait another week to drop it off. If you're counting the weeks, this is now 8 weeks between initially trying to reach them and finally getting the bike into their shop. The next day they left a message on my phone to let me know the results of their diagnosis. I spent two more weeks trying to get in touch with them to OK the repairs. They quoted me $817.50 parts + ~$500 for the diagnosis plus 2-hour installation. I have no other option to get my bike repaired. They're telling me that even though they "probably" have the part available, it will still take another week for the repair to be ready. I have loved riding my Zero up until this point, but this experience has been so reprehensible I will NEVER purchase another Zero. (They only allow licensed dealers to perform repairs.) I will also dissuade anyone from going to Triumph of Seattle, there is no way that a reputable business would conduct themselves in this manner. UPDATE: Two weeks later I'm still waiting. They did not have the part and they did not follow up with me. I have to be very persistent in following up with them. Again, I had to drive to the store and ask in person about my bike. They did offer to deliver the motorcycle to me once repairs are complete Monday afternoon. If the motorcycle is returned to me in good repair when promised, and the work is significantly discounted, they will have earned the one star rating. I'm not counting on either. (I couldn't figure out how to assign zero stars, which is my true rating of this Avoid At All Costs company.) read more

Bought my first new bike here. Sales person was friendly and professional. Got a great rate. Entire buying process was smooth and hustle free. Looking forward to first service appointment with them. Will see how they do. read more

Purchased a part from them online and I realized when I looked at it that it wasn't going to fit. My mistake, I ordered the wrong part. No problem I'll just return it right? No. They won't accept returns because of COVID-19... let that sink in. Rather than realizing money is tight for their customers and this is the time for businesses to step up and show integrity, they decide to burn their customers. During a shipping time of 7 days, and using disinfectant when it's received or another few days of wait time - if I had the virus, the virus would be dead. Buyer beware, they displayed the worst customer service in a time like this. Happy to spend my money elsewhere. read more

They sent me off for a test ride going around traffic circles at low speed on hills. I dropped the bike and they charged me over $2000 for the cosmetic scratches. That would be fine if that were the actual cost to repair, but half of that amount was profit to the dealer (i.e., the difference of the price they charged me for labor less what they pay their service techs was about $1000). The dealership's owners probably made more profit off my test ride than they made off selling me the motorcycle. It felt like they were primarily in the business of sending people off on dangerous test rides. I asked for the take-offs and they wouldn't give them to me. My insurance company was trying to contact them and they didn't respond. I did buy a bike from them, but they gave it to me without linking the tire pressure monitors. All around just horrible customer service / taking advantage of customers, and I'll go to Issaquah or Bremerton for all my service. read more

I highly recommend not shopping for riding gear here much less a motorcycle. The prices are ridiculous and the customer service needs a ton of help. Even if you complain to the manager the customer service doesn't get any better. I've shopped at that location for many years and spent a ton of money but never again... read more

Love the service here. Daniel is always such a help! And also diggin the new cafe in the store, all the more reason to come hang out and look at new merch! read more

Had a great experience shopping for new gear at Triumph. Hailey, the apparel manager, took her time to understand my needs, help me understand my options, and make an informed choice. She went above-and-beyond to offer assistance for gear hunting outside of her shop. If Hailey represents this shop's passion for informed riding and superb customer experience, then this place is a gem. Triumph will be my first stop for gear needs in the future. read more

To be honest I didn't do my research when it came to which local KTM dealership to work with when buying my first KTM. I ended going to Triumph of Seattle as they were the closest to my home which I figured would make it easiest for service as well as last minute bits and pieces when going on a trip. I really lucked out with these guys, every detail and transaction from the motorcycle to accessories has been a really pleasurable experience and continues to be enjoyable with every visit. Everyone at this dealership is super passionate about motorcycling and the brands they service. When the bike was delivered I was given an in-depth walk-through of bike as well as introduced to the service manager who I would be working with when I brought the bike back for it's break-in service. The parts and accessories manager has been a great resource of knowledge and helped me pick out the right gear for myself with "no sales pressure" which made me feel more comfortable when making bigger purchases like a new helmet and riding jacket. If you're looking for a Triumph, KTM or just looking for a resource for your riding parts and accessories I would highly recommend this shop. They will make you feel like family and provide an experience that will make you come back time and again. read more

Best place to buy and sell your motorcycle. Got a quote from Garret for my bike via email. Brought the bike to the shop. In 30 minutes had check in hand for exact amount promised. No surprises Nice, knowledgeable staff, great selection of new and pre owned machines. Highly recommend! read more

Bought a RE Classic 350. The staff were helpful in answering questions and setting up a test ride.