CONSUMER BEWARE. I don't typically write reviews, but my experience with this shop was so negative I felt the need to warn anyone who wants to bring their bike here and give this place their business.
I first heard about the world of 2WDW from an acquaintance of mine. The shop came highly recommended, so I jumped in with both feet and brought in my 2 bikes for tuning and tires, a Diavel and an MT07. The Diavel turned out fantastic; the MT, however, is a different story.
The MT ended up with a flat spot at 3600 RPMs @ ¼ throttle resulting in a sputtering hesitation that clears up around 4k, and then takes off like a shot. For a '07, this rpm range is where the bike comes alive... so having this flat spot is much more than a slight annoyance, especially in slower traffic when the bike is bucking and jerking
I was willing to overlook the sub-par tune, but then I also found paint damage down to the platic on the rear section of the MT that wasn't there upon drop-off. Photos in front of their bay door show the freshly painted tail section in perfect condition.
If the damage wasn't there when I dropped it off but there when I picked it up, it isn't hard to ascertain where it came from.
I alerted the shop of the damage via email, and their response and "customer service" quickly overshadowed any good of the overall experience.
How would you feel if you communicated to a shop about your concerns and damage you'd found that obviously originated from their shop, and they deny responsibility, hurl insults, trivialize the damage and respond in an extremely unprofessional manner.
I'm a shop owner myself and understand the value of customer service, respect and the trust that a customer has when they bring in their vehicle. This shop obviously does not. Consumer beware.
I will not be returning with the rest of my fleet, advocating, or recommending anyone else to this shop in the future. I cannot in good conscience send anyone their way with the knowledge that they treat and provide service to their customers this way.
I can say with unfettered certainty from experience this was an unnecessary result. Had the interaction been handled and addressed literally any other way, the result would have been a lifetime customer and advocate.
Your Unhappy Customer,
Invoice # 17333 & 17349
**Update** Read further commentary on FB to get the ultimate experience. I'm guessing comments will be deleted because arguing and belittling a customer in public isn't a good look; screenshots of the exchange will be provided. read more