If you are looking for a dental practice which you can trust, to care for you and your family's dental needs, not just in terms of the work they do but in terms of what you are told has been done against what in actual fact was done, please read on. I am talking about TRUST. If you cannot trust your healthcare provider, and sadly these include dentists, all is lost.
If you are at the point of looking to choose a dentist for your family please keep looking and do not stop here. Please read my own first hand experience of Dr Kim. The information which I found out, and I am now sharing with you, is quite amazing. I shall make this as brief and concise as possible.
I was directed to Dr Kim by another "Dr" who turns out to be an associate of hers or vice versa. He said that she was an expert, however he did not explain an expert in what area. I had to find this out for myself and as it turned out her expertise was in the area of purloining your money. If you do not believe me, please keep reading/
Now before any of you Dr Kim fan club folks start jumping up and down, just read the following. I am a former head and neck cancer survivor and it is of the utmost importance that I receive treatment from any healthcare professional who has experience in dealing with someone like me. I am assuming many who may be reading this have no idea what it is like to go through head and neck radiation/chemo every day for 7 weeks however I will spare you the details. However a healthcare provider should be well aware.
After receiving the last of my crowns from Kim, I did not feel that they fitted correctly and they most certainly did not match my other crowns in color. At almost $2K per tooth there should have been no issue. In all I had spent 20K mostly for crowns. I called and spoke with Kim and told her of my concerns. She said that she would call me back. In the meantime I had another dentist take x-rays of my mouth which showed a completely different story to the one I had been told by Kim. My oncologist was becoming concerned at my apparent rejection of these crowns given to me by Kim and he asked me to obtain details of their composition. I showed him my invoices from Kim which clearly showed that I had been given and paid for porcelain/ceramic crowns, or so we thought. The x-rays of the crowns done by Kim showed no evidence of any porcelain and at this point I became very concerned.
I called Kim's office and requested a detailed report of what materials were used by the lab who were putting my crowns together. I received no reply. I called again and this time I was emailed a document from Kim's office from the crown manufacturer which was in fact 5 years old and bore no relation or connection to the crowns I was given or of me personally.
I called again and told Kim's office that the document which they sent to me in no way referred to me personally or to the crowns which I was given. It was a general document describing various elements of the materials they used and this document was very dated. It was obvious that Kim was hiding something. I demanded to have a copy of the relevant document.
In order to obtain these documents I had to remind Kim that she was required by the State to supply any documents or information to any patient who requests it within 14 days or be subject to a fine. This seemed to have the desired effect.
I did eventually receive this document which detailed that I was given crowns made of Lithium disilicate glass-ceramic ingot, in other words an Emax crown. Emax crowns are an all-ceramic crown system. There is no porcelain in them which is what I asked for and assumed I received.
If I was not given porcelain/ceramic crowns, then why was this shown on my invoices. If I was given Lithium disilicate glass-ceramic ( E-max crowns) then why not show this on my invoice.
When I raised the matter with Kim regarding the bad fitting and different color she said, and I quote, "I cannot help you". This was the end of the conversation.
So after spending in excess of 20K for crowns which I complained about she chose to do nothing to correct the situation. I have since paid another dentist to remove the crowns placed by Kim.
The moral to the story is, if you have had a crown placed by Kim it just may not be what you asked and paid for. read more