A refreshingly positive experience where the company used technology well and appropriately and…read moremanaged to still retain a personal touch as well. Communicating was clear. Expectations were set and, most importantly, the service we received delivered on those stated expectations My only minor criticism would be that the marketing of add on services was a bit more aggressive than I would like, but my respectful decline of this additional options was all it took for them to back off. All in all a positive experience. I'll be back next year for annual maintenance

Rikki, Since you…read moretook the time to reply, I will update my review further. If nothing else, just to make you aware. When I finally dig an inspector out, he said there was no issue whatsoever and that I was fine to just clean up some minor water spots on an interior window and do a better job caulking. I finally went for a second opinion, and not only did they find the nails were not galvanized and installed on top of the roof instead of on the side, water had leaked in quite drastically leading to a $3000 repair. This other company literally walked on top of my roof and with her bare hands, picked up the entire tack strip that is supposed to keep things glued down. She couldn't believe the nails that were used and the placement but more so, that this was said to be 'no issue' by a professional. Your guy that came out to investigate literally never even put his hand on it to wiggle it around and see if there was an issue, he just looked - no ladder, just climbed part of my balcony and looked. If I had listened to him and just caulked the interior window so that more water wouldn't have come through, this would've continued and become an absolutely horrific problem. I know customer service agents aren't always a reflection of the company but this gentleman was a 'master installer' his words. I'm not sure what there is more to say, but as a business owner you may want to know. As an aside, I do appreciate that even months later, someone responded to this. I do hope things work out as your company continues to change.

Excellent service, honesty, and professionalism…read more We had a great experience with High Point Gutter, and especially with their service person, Jerrod. Jerrod's work was extremely professional from start to finish. One side of our gutter had some minor damage, and the original contract was to replace that section. After carefully inspecting it, Jerrod told us that a full replacement was not necessary and that he could fix it instead. He contacted the company to update them and ended up saving us about $500. That level of honesty really impressed us. In addition, Jerrod did a very thorough inspection of our roof and checked for any moss-related damage. He helped us apply Moss-B-Ware to protect the roof and noticed that we didn't have enough product to fully cover it. Without hesitation, he used some of his own Moss-B-Ware at no additional charge--both the materials and extra work were completely free. He also took extra time to explain how to properly protect and maintain our roof going forward, which we truly appreciated. He went above and beyond what was expected. Overall, we are VERY happy with Jerrod's service. We will definitely hire High Point Gutter again for our roof next year and in the years to come. Highly recommended! By the way, his service is backed by a 3 years warranty.

I contacted this company to address a single noisy downspout. I received multiple quotes, and…read moretheirs was by far the highest--more than three times what other companies quoted. They actually provided two separate estimates: one for the noisy downspout and another for a basic cleaning. When I asked why the estimate for the downspout was so high, I received a passive-aggressive text from the estimator, Evan K., saying that I was "not the right fit" for the company, complete with a smiley face emoji. I then attempted to schedule only the basic cleaning (the separate estimate), because the project manager had not indicated that I was not allowed to do so, and I continued to receive automated reminders via text and email. Then, Evan K. followed up with a passive-aggressive email, also complete with a smiley face emoji, continuing the interaction unnecessarily. After that, my number appears to have been blocked, and I was no longer able to reach anyone at the company. Regardless of pricing, this level of communication is extremely unprofessional. Based on this experience alone, I would not recommend this company.

My wife and I were absolutely blown away by Pascal and his team's workmanship and attention to…read moredetail. We hired All Access for a brand new roof and gutters and they did an absolutely beautiful job. They even went out of their way to color match the new fascia and bought the exact paint needed, which really showed how committed they are to doing things the right way. The communication throughout the whole process was excellent. Yolanda, who handled everything for us, was a delight to work with and made everything smooth and easy. We also appreciated how they walked us through all the work at the end and showed us before photos of our old roof. The cherry on top was how reliable and respectful they were. They came exactly when they said they would and kept everything super clean at the end of each day. It was spotless every evening. Pascal told me they would arrive at 8am and they did. He told me the job would take three days and that is exactly how long it took. Talk about integrity and being impeccable with your word! We will happily recommend this gem of a business to anyone looking for an excellent and reliable roofing and gutter company with great customer service and exceptional craftsmanship. We're excited to enjoy our new roof and gutters for many years to come!

I had an amazing experience with All Access Roofing & Gutters, and I want to give a special…read moreshoutout to Juan and Mario who worked on my house. Also want to mention Yolanda from customer service, she was awesome. Communication was very timely, clear, and super helpful from the first inquiry all the way to the day of the service. Part of my gutter had fallen off, and both the roof and gutters were in pretty bad shape with a lot of moss. I talked to a few other companies before, and some tried to oversell or make the situation sound worse. This team gave me the most practical suggestions and a very reasonable estimate. No pressure, no upselling, just honest advice. Juan and Mario showed up on time and worked super efficiently. In about three hours, they got everything done perfectly, roof and gutters cleaned, gutters fixed, everything spotless. I really appreciated their work ethic and the way they went above and beyond without me even asking. They cleaned the small shed roof that isn't connected to the house, adjusted other parts of the gutter that needed attention, and left the whole place so clean. Not just the debris from the roof and gutter, they even blew away the storm branches and leaves around the yard. Honestly, driving home and seeing how clean and fresh everything looked made me so happy. I highly recommend All Access Roofing & Gutters, and especially Juan, Mario, and Yolanda. If you want honest people who do excellent work, these are your guys.

Called and got a reasonable quote the next day. He was prompt and efficient. He went above and…read morebeyond to ensure the gutters were clean and worked properly. We were well satisfied. He cleaned the gutters and did a repair on a portion of the gutter that was not draining properly. He cleared the drain pipe and lowered the end of the gutter section to drain more efficiently.

Jose did all the work diligently. Price quoted was pretty reasonable. He also went above and beyond…read morein making sure all the windows & screens were super clean and shiny.

David and his team recently replaced my home's roof and gutters and did an excellent job. David was…read moreresponsive, friendly, and clearly very knowledgeable. I'd researched and reached out to about 15 different roofers in the area, but ultimately went with Johnson Roofing because he was able to start the job in a timely manner, the quote was competitive, and he took the time to thoroughly explain things to me in on our initial phone conversation. New roof and gutters look great! Would highly recommend David and his team to anyone needing roof work.

Dave did an awesome job replacing the torch-down roof on my house and detached garage. Having…read morespent time in the commercial roofing business, I could tell he and his crew knew what they were doing and the workmanship was very detail oriented. This last heavy Fall rain we had revealed a small drip around the chimney and Dave came out right away, assessed what needed to be done and added some additional flashing. I highly recommend this company!

These folks did great work. Fast and efficient. Even though it was cold and raining, they worked…read morethoroughly. They took pictures of before and after by special request. They even let us know about a couple of places that had rusted on the gutters and were dripping water on the path. This is our second experience with this company and we will be using them again next time. Reasonable prices too. Recommended!

I used Crystal Panes for many years for roof cleaning, gutter cleaning and moss treatment. The last…read morefew years I had not seen evidence of moss treatment (usually the white powder was visible) even though I was charged $300-400 each time for moss treatment. In addition, the moss was not dying. I brought this to their attention each time, and was assured that they use a spray treatment now due to the pitch of my roof. But each year, more moss grew. Finally this last year I contacted them to schedule service, now needing moss removal in addition to treatment. They ghosted me. I had been a customer for ~10 years. I found another company that did a much better job.

Very pleased with the service from Tomas and his crew. Outstanding customer service and…read moreprofessional work. On top of replacing the gutters, they did a great job replacing and painting a rotten fascia board. Before the technician left, he used a leaf blower to clean the debris that fell out of the old gutters.

I've worked with this company for a number of years on two different installs, and they've done a…read moredecent job for a good value. Tomas was great to work with both times. However, when I needed them to help me fix an important issue with one of their previous installs, they let me down. I made an appointment, then just hours before I was set to meet with them, they cancelled. Not only that, I got a lecture by them about how the amount of money it would cost them to travel to my home. I get you have to be worried about your bottom line as a business owner. I get if you're too busy. But don't cancel and then complain to me about it. In essence, I'm sure they'll be great for a bigger job in your area. But ensure that they're going to follow through on it.

Our gutters were overflowing with water every time it rained, which happens a lot here, and they…read moreneeded to be cleaned. AA Window and Gutter Cleaning was quick to respond and easy to schedule with. The service was fast and we are happy with the work done.

My neighbor used this service for gutter and window cleaning and seemed to do a nice job. I…read morerequested gutter cleaning only. No other services. They came at a time I was driving to a dentist appointment. They called to say they were there, approached my husband who was home and he forgot what service we needed. They sold him on additional mold service on our roof I didn't want. He said yes so the bill went from $250 to over $400 which I had not planned on. They did try to call/message me but I was driving and I could not return the message/call. All worked out and they did a good job. Pros: they are good at communicating and won't do an additional service unless you ok it. Did a great job and techs are friendly. They have a website to book your appt as well as call. Cons: They keep your credit card on file. Make sure to take it off if you're not sure you'll use the service again. Make sure you are available to communicate your needs.

We hired them for two jobs: replacing some broken tiles, and adding grout to some spots that the…read moreprevious owners had missed in a shower. Both jobs were done quickly and communication was easy! I'd hire them again.

Their team was awesome. They identified a larger issue with my roof and helped me get it taken care…read moreof before resuming work on the gutters. Would hire again!

As a first-time user of the service, I was happy with the level of communication and the courtesy…read moreafforded me during the interactions with the main office and with the workers onsite. I arranged to have the screens, windows, and gutters cleaned and later added in the window frame, both inside and outside. A very good job was performed. While working inside, the staff took their shoes off and were very quiet and respectful of our home. The pictures provided once a job was finished helped greatly. As a customer having a window cleaning, go ahead and have the frames inside and out cleaned. The dirt accumulated on the frame is worth eliminating up front. There is no question that I would use the service again. The gutters and windows looked like new when the job was finished.

Great service clearing our gutters. Timely, communicative and shared before and after photos. Thank…read moreyou!