Would not help me fix a flat or provide an appointment for the next day even though the person at…read morethe counter said they could. Basically ignored me while I stood there upset. Garbage people with terrible manners. Will never buy anything here. Zero stars.

This location is a gem on the SW side of Cedar Rapids! From…read morethe moment that you walk through the door, you know that you're in good hands. Very few things in life feel better than leaving your car with people who you can trust. When any of my family or friends need emergency repairs - or even simple, routine service - I have been recommending Tires Plus for years now. The staff is knowledgable, respectful, and incredibly helpful. From start to finish, you will be satisfied with the excellent customer service. One thing I know for certain is that I will keep returning for my automotive needs in the future. Highly recommend!

We needed an oil change and stopped on our way to lunch. the service was excellent, professional,…read moreand quick! Levi took great care of us, and the communication and coordination between the staff was amazing. We will definitely return!

Everytime I come here they skip me in-line. Not sure what they direct us to a bay and then take…read morepeople that arrive after us

TLDR: Pleasant counter experience and quick service. Bad follow-through…read more I had an unfortunate time on Saturday where I came out to my car in the middle of errands and it was dead. I got a jump from a hero and was able to get over to Tuffy. They fit me in with no appointment - and quickly! They were informative and quick. I left happy with a new battery and confident that my alternator and starter were fine. I was able to make my gig a couple of hours away and get back home. Fast forward to Sunday morning with a dead car in my driveway. Come to find out that the tech didn't clean off the corrosion on the leads from the previously bad battery and they didn't tighten down the negative either! I missed church, some work and had to spend time on the issue myself. Couldn't leave a message at the store during off hours. Left an email contact form on the Brakes Plus (Tuffy got bought) website and still waiting for a response.

I usually take my truck to the dealer for service but was in a pinch so I took it to Tuffy…read more Even though they were booked up all day, they squeezed me in. The price seemed higher than at the dealer but I was desperate and was okay with it.

They don't call it Jiffy Lube for no reason. Boy, that was fast. An oil change and a brake line…read moreflush and I was out the door in I'll guess 15 minutes. It was so fast I didn't catch the time it took.

I have used this location for years, but recently the service has dramatically gone downhill. I…read morewent in for a routine oil change at the end of October. For the first few days, there was a burnt oil smell every time my car was idling. IFor the first few days, there was a burnt oil smell every time my car was idling. I assume they must've spilled a little oil while doing the change and didn't think anything of it, but it progressively got worse. When I opened the hood of the car, I found that they had left my oil cap off. It was sitting on the shelf right inside. Oil had sprayed all over my entire engine and inside hood of my car. I called and spoke with the manager the minute I found this massive mistake. He told me to stop in and he would make it right. When I stopped in a little over a week later because I was working out of town, he told me since it was passed October 31. It would have to go to corporate for a refund. He assured me he would send the matter on corporate and I would get a full refund for the $230. I spent on services that left me with an engine that needed to be steam cleaned which cost me over $400. Here we are over a month later and I never did receive promised refund. When I called I was given the runaround with no resolution. I would never take my car to this location again, and I would highly recommend you think twice before submitting your vehicle to their unprofessional services.

I went in thinking I needed all new brakes. Instead it was just the brake bulb…read more They treated me like a friend with respect and honesty about what was going on in my car. They didn't try to sell me more services or tell me that I needed other fixes that were unnecessary. They talked to me about future break replacements when it's time they also discussed with me other maintenance that I may need for my car in the future but did not try to push any future sales. As a woman I felt very comfortable here that I would not be taken advantage of and that I would receive good service in the future. Adam and Isaiah were wonderful to work with they were friendly and honest. I will definitely go back to get all my car maintenance done here.

I paid $78 for an oil change. They did it wrong. Now My left timing belt is destroyed and I'm…read morelooking at a $3500 bill. Never go here

I hadn't been to this location before and Dan was the first person I spoke to. He immediately…read moregreeted me like we had known each other our entire lives and took the time to actually listen to what I wanted done on my car. No nonsense, no pressure, no worries. Dan was honest with what my car needed now and what could still wait for a few more paychecks to come in. He works hard to make sure you're getting the biggest bang for your buck and kept me updated regularly about the progress being made on my car. Huge shout out to Dan and his team at the Edgewood Road location!

DON'T RECOMMEND!!!!…read more I dropped off my vehicle to have the front brakes worked on. The shop recommended replacing both the front brake pads and rotors, and I approved the repairs. After the work was completed, I drove the vehicle home for the weekend. On my next drive, I noticed a burning smell. I pulled over and found that both front wheels were smoking. I had to call a tow truck to have the vehicle taken to another repair shop, where they found that Brakes Plus had over-tightened the wheel bearings when replacing the rotors. As a result, both sides now need to be replaced again. I have reached out to the store and corporate but have not received any response. I was able to speak with the store manager, but he has not been able to help with any reimbursement for the damage caused, or even for the tow truck costs to get the vehicle re-evaluated after the incorrect installation by the Brakes Plus technician. Don't recommend.

Absolutely LOVE Grant, Melissa and the rest of the crew. Always a fair price. Quick service and…read morefriendly staff!

They were extremely helpful. Took the time to explain things and the service was awesome. Pricing…read morewas competitive and fair. I will be back for more service on our other vehicles.

"Yo these Take 5 kings just saved my broke ass and my car's soul Jon, Jeremy, and Ryan are…read morestraight-up legends in grease-stained armor. Pulled up expecting the usual 'that'll be $89 sir' robbery, but nah--these dudes had me in and out faster than my ex ghosted me. Oil change was crisp, they checked EVERYTHING without me even asking, and then Jeremy hits me with the 'hold up bro, your air filter lookin dusty AF--lemme swap this for free real quick.' FREE AIR FILTER? In this economy?? I was ready to fight traffic Karen's for these boys. Ryan even laughed at my dumbass jokes while Jon was under the hood like a surgeon. Service so good I almost cried manly tears in the waiting room. 10/10 would let them touch my fluids again. If you're anywhere near this location, stop scrolling and pull in NOW. Jon, Jeremy, Ryan--y'all the real MVPs. Take my money... wait no, keep the free filter energy, I'm broke but I'm loyal "

Went to get my oil change today without even looking at inventory I had an employee tell me he…read moredidn't have the filter for my car. He couldn't even tell me if the store on the other side of town had it either. I then put my car in reverse to leave and he had spouted out. " whatever you're mad come back another time" total unprofessional

I wanted to give these guys ten stars. Not for the service necessarily, but for another reason…read more My 2014 Cherokee was leaking oil for a week, so I went to John's website and got an appointment. Upon taking it in, it was a routine check in/drop off procedure. They got back to me the same day, but here's where they won me over. My repair was fully covered under Jeep warranty, so taking it to the dealer would cost $0. Al, who advised me of my options said I could just go get it fixed free at the dealer (which he communicated to them before I went). The point is that these guys could have easily gone the "shady auto shop" route and charged me for something the warranty covered, but instead these guys were honest. My car is fixed, and these guys saved me $600. Will definitely recommend them

Been going here for over 5 years now and have never had a bad experience. Even though John's…read moreAutomotive has very fair prices, I went with a little cheaper quote on a rear main seal job...boy was that a mistake! John's ended up having to re-do the job that the other shop screwed up. Not only did they fix it right but they took pictures of how they found it And explained how it had been done wrong which helped me get my money back from the other shop.

Tire Service Men were extremely rude to my mom when she came in to get her tires fixed. We were at…read moreher home this weekend and my husband (who has years of experience working in a body shop) noticed the tires on her vehicle were installed backwards. She took it the next day into your shop to have it fixed ad they are recently purchased and installed tires from YOUR business. Your employee accused her off taking it elsewhere and them messing up instead of taking ownership and fixing YOUR mistake. I have also purchased tires from your business and will never again. Do better.

The gentleman at this tire shop are extremely nice and helpful. I recommend this place.read more