Went here to get my vehicle inspected for the state of Missouri. Dennis was GREAT! I will be going…read moreback with every vehicle I own.

Laura Ford is located between Exits 225 and 226 on North Service Road in Sullivan MO. The name is a…read morebit deceptive since Laura also has a Buick/GMC and a Jeep/Chrysler dealership at the same location. Basically it's one huge car lot divided by brand. This company also has a website for each brand, but when it comes to the used car category the same vehicles often show up on all three websites. Covid protocol: Masks are no longer required on the lot or in the sales office. Gender policy: Unknown Vehicles range from brandnew to dealer "specials". The cheapest we could find was well under $10.000, the most expensive we looked at came in at just over $60.000. We were in the market for a reliable second vehicle with low mileage,preferrably a SUV. Our budget was $20.000 or less. After checking the company website we realized that the selection in those categories was a bit underwhelming. Only six vehicles fit all our criteria. After doing a lot of online research we narrowed it down to a 2016 GMC terrain and a 2015 Ford Edge Titanium. There were no sales staff in the lot so my husband went inside to get some information on the cars. He came back out with the keys to the Ford but was told by the sales person (who remained in the office), that we had to make a decision very quickly because that vehicle was slated to go to auction the very next day. He was also told that we had to go to the GMC lot to get the key for the GMC. We looked at the car in detail, and waited for the sales person. Nobody came out to answer questions or assist us in any way in the 15 -20 minutes we were there. My husband finally went back inside to get a dealer plate for a test drive and was asked if we were really interested. Since he didn't quite know how to answer that he left without the plate. We did drive to the GMC lot, but realized that the GMC had cosmetic damage, so we didn't look at it. This was three weeks ago. The Ford Edge is still on their website, only now it's on the Buick/GMC site, not on the Ford site. Overall it seems that this dealership is not all that interested in providing customer service. Being asked if we were interested in buying a car when we are standing on the lot is a bit strange. I will rate this 3-stars for ease of use of their website and the number of vehicles on the lot, but their customer service is clearly one star rating.

My husband and I bought a 2020 Ford F250. We had it for one month and 20 days and my husband went…read moreto lock it into 4WD to get out of our driveway and going forward 4WD does not work and he almost crashed into our house due to this major malfunction. He took it up to Laura Ford and one of the managers told him they would not fix this issue because we bought the truck as is. However, when there is a major malfunction like that and almost causing an accident, most places would fix this for their customers. The manager stated , " Maybe you should have checked it out before you bought it and took it off the lot." Unfortunatel, , we will never buy from there again. And for that Manager, that statement was not very professional! Also, really good dealership would make sure their trucks are thoroughly inspected and no major malfunctions before people buy them.

Saw a Gladiator I wanted at thier dealership on a Saturday morning . Called and was transferred to…read moreHunter who was attentive and helpful. I live over 2 hours away so he checked to make sure the truck was still available . Hunter also went out in some not so nice weather to make a video to text me about the truck. He had the truck ready for me to test when I arrived . I feel I got a fair trade in value and a good price on the Gladiator. I did have to wait some time on the finance person but it was a Saturday and they were short staffed in that department . I was not forgotten and Hunter checked in on me to let me know how things were moving . Will buy again . Worth the drive.

Update: Since posting this review, my wife received a follow-up call from an individual named…read moreEthan. While he is not the General Manager, he stated that he had been made aware of this review. Instead of offering a solution or attempting to rectify the situation, Ethan attempted to use our review as leverage to blackmail us into silence. To be crystal clear: We are not looking for anything beyond the original equipment that our 2025 Jeep Rubicon X Gladiator was documented to include. We simply want the missing Bluetooth speaker that was specified on our window sticker at the time of purchase. The initial dismissiveness from our salesman, Jeff Kohler--who made excuses about his commission rather than solving a verified equipment error--has now been compounded by this unprofessional behavior from management. Being pressured because we chose to share our experience regarding missing equipment is an unacceptable way to treat customers, especially after being repeat buyers. We stand by our original assessment: proceed with extreme caution if you are considering doing business here. We bought a brand-new 2025 Jeep Rubicon X Gladiator from this dealership six months ago. We were repeat customers and actually planned on going back in the future to upgrade my truck. Recently, after watching some videos about the Jeep, we realized it was supposed to come with a detachable Bluetooth speaker. We even pulled the window sticker that came on the vehicle to confirm it, and sure enough, it was supposed to have it. We checked our vehicle, and it was completely missing. Thinking it would be an easy fix, we called the dealership. Instead of receiving basic customer service, we got a firsthand look at how poorly they treat customers "after" the sale. They made us feel like we were lying and we felt entirely dismissed. Jeff Kohler, our salesman, didn't seem to want to figure out how to help us once he was told "no" by the person he spoke to. Instead of trying to find a solution, he threw it back on us, saying, "Well do you want me to write a check out of my own pocket?"--before having the audacity to add that he only made 100 bucks off the sale. He was incredibly disrespectful to my wife and made her feel so dismissed that she did get upset and rude, holding her ground until he was finally willing to transfer her to someone higher, which he stated was the general manager. As a 20-year Marine Corps veteran, I have lived my life by a strict code of honor and ethics. To be treated with such ridicule and essentially called a liar over equipment that the window sticker proves should have been in the vehicle from day one is unreal. I will absolutely ensure that all my veteran buddies know not to waste Jeff Kohler's time--or their own money--at Laura Jeep. Steer clear of this place if I were you!

I was down in the area hunting for the weekend. I was driving my GMC Sierra 2500 HD. While…read morepulling my camper out of the area where I was parked, I backed up over a small piece of equipment. The item flipped up and got wedged between the transmission and the frame and ended up breaking one of the fluid pipes that runs from the transmission up to the oil cooler next to the radiator. I was dead in the water 3 hours from home. I could find only two GM dealers in the area. I contacted both and the response I received from Weidinger's service department on first contact was much better than the other dealer, so I made plans to get the vehicle towed over there. Scott, the service person I initially spoke with, was very helpful and set things up so that they could get me in and out on the same day. While there, the management allowed me to connect to their Wi-Fi and use an office/desk to get some work done using my laptop while waiting. This type of incident is always undesirable, stressful and generally unpleasant, but the folks at Weidinger made things about as good as can be. If you're in the area an need service for a GM vehicle, I'd give them a try.

do not. I repeat. never take your car to get worked on at this place. they have no knowledge…read more rude. and only care about screwing ya over. took 3 hours for a scheduled oil change. service department very rude.

Keith was amazing explained everything in direct manner no reach arounds no funny business one of…read morethe better salesmen to run into especially for first time buyers

I purchased a new Toyota Highlander hybrid in 2024. The service department serviced my vehicle…read moreexpertly during the entire warranty period. And the few times I have needed help since the warranty expired, the service department has been extremely helpful and very curious and kind. I HIGHLY recommend this dealership. Especially their service department.

Took my 2009 Toyota Camry Hybrid in due to getting an error to replace the battery hybrid pack. Got…read morea call back by Steve stating there were no issues. Just needed a good cleaning. Super happy that they didn't try and tell me the pack needed replacing. Will return to a business that I can trust! Thank you Steve!

these guys got me in, did the deal and I was out less than an hour. Nice. Ukrainians. My peopleread more

BUYER BEWARE They lied to me about having the tire in stock for my car. Then when they finally…read morefixed my flat they told me I had a warranty. My SAME blew out a month later (9/29) and I called. They said I COULD have it towed to them but the warranty probably won't cover it. Without even looking at it. Same tire. A little less than a month later. They're also rude. BUYER BEWARE - they are SCAMMERS & liars - the ultimate mechanic you CANT TRUST

I'm not sure why there is so much smack on this lot. but I've dealt with them for 7 years and when…read morethere was an issue- they helped. but you have to be willing to help them as they help you- as for anywhere. technically this is an "as is" lot. but any time I've reached out- and was willing to help myself as much as they are willing to help me despite their "as is" they have had no push back! The people who complain about this lot are the ones who expect people to read minds and approach everything with an attitude. Rather than as shit happens and they are just as human as we are. I reccomend this lot over any lot in the area. Hands down.

I'm not one to post reviews, but enough is enough and I would like to save at least one person from…read morehaving the same experience I've had. I started the process of purchasing an SUV with Jordan's last October. Since leaving the lot with my 2017 Ford Escape, within the first week or two we, my parents and I, discovered my breaks and rotors were out, ground down to the metal even. Next we discovered there was practically no oil left when I went to Walmart to have the oil changed seeing as this was a new car to me. The Walmart employees also informed us the skid plate was being held on my zip ties. The next problem occurred about 2 months after where we took the car in to have the tires rotated and balanced due to some shaking and they informed us the lug nuts were swollen due to age and not being taken care of. As for the shaking, turns out both CV axels on the front of the car were cracked. After that issue was fixed, a month later the transmission went. Next on the roster of fixes were the almost bald tires. And now only 10 months of having this nightmare, the block to my engine is cracked, therefore my engine is done. During all of this, my O2 sensors were out and my AC was just about done in. I tried looking into Lemon Laws after the breaks fiasco, but Jordan's had provided an inspection through a dealership they work with. After months and months of throwing money at this car, I am sick and tired of this. I HIGHLY suggest you don't bother stopping here unless you want to deal with the stress and the pain of constant throwing money at a heap of junk. I know in all of this, my parents and I should have done a better job researching common issues in certain brands of cars we were considering, but that lesson has been learned, along with demanding I find my own place to have the car inspected. Save yourself money and definitely go somewhere else!