Katie and team just completed the 40k mile service and two open recalls…read more Professional service Complementary alternative transportation provided All questions answered appropriately Simply the best if you need Volvo service.

I bought a 2020 ram 1500 from dean team Volvo. it was well…read moreoverpriced for a used car but based on year it had relatively low mi leage.They did not disclose the issues with the car during negotiations and would not come down at all. I didn't mind overpaying but the lack of transparency with the problems that were discovered after the purchase were disappointing. I asked about fluid changes and was reassured everything was in order-no it wasn't! it cost me $1,345 for radiator fluid flush, front and rear differential and brake fluid change. all that needed to be done at the mileage; would have been to be told that it needed to be done prior to sale. tires were less than 50% and different brands front and rear. That was a $1,560 error on my part. One key came with it so a $440 OEM key fob later! Sunshine revealed a small chip in the windshield! Oh and front dashboard material is coming off the dash. Price to repair Unknown. I'm just disappointed in Dean Team people that didn't have the integrity and honesty to admit the problems in the car and agree to price the car down. I will never deal with them again and I hope anyone looking for a new or specifically used car go elsewhere. This is a dishonest dealership!

I had such a great experience with the service team at Ackerman Toyota. From the moment I arrived,…read moreeveryone was welcoming, professioanl and genuinely focused on making the process easy and stress free. I will absolutely return for future services and highly recommend them to anyone looking for top-notch care for their vehicle. Thank you Jay, Scottie and your team!!

Loved our low key and very nice sales guy Brad. Hated the after sale staff who were arrogant and…read morecompletely disrespectful. Brian (GM really? Yikes) acted like he was doing us a favor by selling us the car, Steve offered us a packet of buffalo sauce (!!!) for our long wait to meet with Mike the finance guy to complete the transaction. "Customer service" non existent as it's now been a week waiting to talk to someone about the negative experience. Luckily, lots of other Toyota dealerships around for future purchases.

Rylee Berry is the best person ever. She is knowledgeable friendly and approachable. She made my…read morecar buying experience exceptional and I didnt have to haggle, wait all day and figure things out. It was easy and Samir got me the best rate. I got an upgrade and had a wonderful experience doing it. Thank you Rylee, you are the best!

Took our car in for our free oil change. Service tech did not bolt the splash guard completely when…read morethey were done. It came loose while driving and got torn up on the pavement. Called the dealership as they are the only ones that have serviced the car. They said they would not replace it but they would be happy to do it for $500 plus labor. Called a local mechanic and the ordered the same part for $200 and installed it for free. Wouldnt recommend taking your car there for service.

Just had my oil changed. Lady who helped me was very nice. Total time was just under 30 minutes,…read morewhich was good.

Horrible automotive service department I had an appt for…read moredrop off with car rental I got there and was told they didn't have a rental for me despite indicating it on my appt No solution was offered they were like basically you can leave your car and have no car to drive or reschedule your appt (and hope we have a car for you!) Feels like your actually bothering these people to work on your car Won't go back And this was a return visit after they had worked on my car two weeks earlier charged me ~1700.00 and told me issue was fixed

Love my Wife's Mini A sports car for the non rich…read more Very good MPG. Very sporty MPH. Fun to drive, easy to park.

Just wanted to let you know, what a great job, Dustin did, not only finding a mini with the specs…read morewe wanted, but also securing it while it was still in production. Everything went very smoothly. Everyone here was not only very friendly, but very courteous, all the way to the finance man, and that Docusign desk was phenomenal and made things move along so quickly. Your facility is not only very well stocked with vehicles, but as a car hauler, it would be easy to deliver/load vehicles. Your inside is beautiful and very clean all the way to the restrooms. We are still talking about the red/white 2-door in your showroom. Thank you so much for putting the bow on our granddaughters' mini, she loved it.

I purchased a 2024 Audi RS 7 from Audi Kirkwood under the clear agreement that it was Certified…read morePre-Owned (CPO). Months later -- and by pure chance -- I discovered it was never actually registered as CPO with Audi of America. I was sold this vehicle under false and misleading pretenses. My initial calls to the dealership were ignored. After persistent follow-up, they eventually acknowledged the mistake and promised to fix it and provide documentation. To this day, that documentation has not been provided, and my most recent email has gone unanswered. Instead of being proactive, the burden has fallen entirely on me to get answers. No apologies, no nothing. For a vehicle of this value, this is completely unacceptable. This is a clear case of misrepresentation, and I am now considering formal complaints with Audi of America, the Missouri Attorney General's Consumer Protection Division, and other consumer protection and media outlets. If you're thinking of buying from Audi Kirkwood -- be extremely cautious. Promises made at the time of sale may mean nothing once the deal is done.

My experience at Audi Kirkwood was terrible at all levels, other than getting me to walk through…read moretheir door. The internet put me in contact with a salesperson who informed me that all inventory of the model I was considering had been marked down to invoice pricing. My salesperson made sure I knew he was highly sought after and that his time was limited, as he was also working with another customer that day. I got to test-drive only one new car for roughly 30 minutes, which left me uncertain, and I told him so. I did tell him we could look at the numbers. After that, my unease grew as I felt I wasn't getting a fair offer on my trade. It was 2k less than other dealers had offered. They firmly told me, "we will lose $1,000 by taking your trade." At that point, I stated I would rather keep my trade and receive the $1,000 discount, so they would not lose that money. They promptly declined that offer. To make the trade point even clearer, they were only offering me $2,000 in trade for my Range Rover. Somewhere around this timeframe, a comment was made about "already spending 8 hours with me," and later, "that only $200 in commission would be made on the deal." The salesperson had already arranged for a car to be prepared for me to purchase before I had even agreed on the price or decided to buy one. I started to feel pressured and guilted into making a decision. As a stereotypical woman alone, I caved and agreed. During the rest of the buying process, the advertised "dealer discount" was used to tout why I was getting such a great deal, and why their hands were tied at the advertised price. I became so aggravated during this part of the process that I was about to leave the dealership when they offered me the option to return and get my trade back for the $2,000 by the end of the week. The next day, after arriving home with the new car, I let them know I was coming back to pick up my trade. I did end up doing so. Getting the trade back ended up being such a cluster that it would take paragraphs, and I will refrain, since "they were doing me such a favor." All I can say is this whole negative experience ensured I will never return to this dealership, not even for service. I am likely to resell or trade the car at a loss to get the memory it holds out of my sight. Also, if you buy from this dealership, be aware that you will be handed an arbitration agreement when signing the paperwork, as if it is a required standard document. It prevents them from being sued, even if a faulty car kills you. I was not even aware I had one until reviewing my paperwork at home. The salesperson emphasized the importance of positive reviews for him from the moment we were on the test drive. I felt pressured into proving one of those as well, and if you've read this far, you can tell I chose to share my experience instead.

I recently purchased my second Camry from Lou Fusz Toyota, and I wanted to share my experience…read more While the process wasn't completely flawless and there were a few hiccups along the way, what truly stood out was how everything was handled afterward. By the time I drove off with my car, I felt genuinely heard, respected, and taken care of. That made all the difference. I understand that no experience is perfect, but the team's effort to make things right turned it into a very positive one overall. A special thank you to Aziz, Deli and Jimmy for being so professional, patient, and understanding throughout the process. Their support really meant a lot. Because of that, I'll definitely be returning when it's time for my next Toyota.

Bones, helped us pick out our Toyota RAV4, and he did it the right way clear communication, zero…read morepressure, and a whole lot of common sense. He explained things and made sure we understood every step of the process. That already puts him ahead of about 90% of the field Buying a car can feel like wandering into the wilderness without a map, but Bones had a plan, stuck to it, and executed it well. No gimmicks, no nonsense, solid fundamentals and great service. If you're looking for someone who runs a tight ship and gets results, Bones is the guy you want helping you land your next vehicle. Highly recommend.

BUYER BEWARE!!!!! I purchased a car from here that was MISrepresented as being in "EXCELLENT…read moreCONDITION" and priced as such. Unfortunately I trusted him with his evalution of that condition when in realiity is was in "FAIR" condition overall, Yes it did look nice other than being poorly cleaned on the inside. I later found that it was severely rusted underneath. I trusted him and didn't check the car our fully as I should have had MY mechanic check it out before I purchased it. Again, BUYER BEWARE!!! I found after some investigation that there is a five star review entered by "Jeff G." (imagine that, the owners name coincidently happens to be Jeff G).

the customer service suck cars are old and rusted and they charge you for a bunk warranty that no…read moreone takes DONT GET A CAR FROM HERE UNLESS YOU WANT TO BE RIPPED OFF