5 earned stars from my personal experience and encounter with Al West Nissan Rolla Mo. Often when I…read moreread reviews I find that people are upset and venting about things that really are not helpful to a person who is simply trying to decide where/who to do business with. You as the consumer who is making a purchase is equally as important as the Seller delivering the merchandise. When spending your hard earned money do your part, research and educate yourself about what your buying and UNDERSTAND what you are signing and agreeing to. I have truly have had terrible experiences with dealerships and being financially taken advantage of. With that being said when I'm looking at reviews I'm looking to simply find: 1. Will I be treated with respect? 2. Will I be heard when I am voicing my needs? 3. Will my questions be answered with clear communication? 4. Will I be pressured to purchase anything I'm unsure of? 5. Will hard inquiries hit my credit report before I have even decided my best financial options? 6. Is business conducted in a professional fair manner? After doing business with AL West today my Faith in Good business has been RESTORED! Nothing on paper was conducted until I MADE MY DECISION, NO PRESSURE TO PURCHASE, I was treated with respect, heard, and no question left unanswered. I was more than fair. I was treated GOOD. I was given top trade in value for the first time ever! As I went through the process today, it was evident that this team effectively and with each other. Every person I came in contact with was friendly and professional. Don't pass this dealership up if you're looking to purchase a vehicle. THANK YOU AL WEST!! -Tanna Eickelmann

If I could give them 0 stars I would. This business took advantage of my nephew and sister just…read morefor a sale. 4 salesmen pressured my nephew who is too nice and could not walk away. My nephew lives with his mom who is on disability of 700 a month and has cancer right now. They could not afford another vehicle. They took my sisters car as a trade in and gave her 4000 for it and then tacked in on as admin fees on the loan. Now they have to pay full coverage insurance on top of a vehicle payment. If something happens to my nephew my sister will not be able to afford it and frankly my sister's health is so bad this is just making it worse. They tried to take it back the next day and they told him it was too late, they already got the financing through. To top it off the title paperwork and everything - including the financing has the wrong address for them on it. He cant get it licensed without them fixing it. He can't afford the sales tax on it. They took advantage of a couple of people who do not have the capacity to comprehend what they got into. Do not go there. They were rude to my 85 year old mother who went in with my nephew to try to straighten this out and was told they didn't have to talk to her, to get out. I am a business owner myself and this is not the way you do business or treat customers. My mom owned a business for over 20 years herself and told them the same thing. They do not care. It's all about the almighty buck no matter what damage they do.

Spent over 800.00 on 2xfilters and a battery with labor which I thought was very high, should have…read moreasked price first, my bad, but they didn't even vacuum my car.

The people here were extremely helpful. I had bought a used car from another dealership that failed…read moreon me. Pete went above and beyond to set me up with a replacement that's been running great!

My car lasted a whole six months,payed 8000 dollars for it .Insurance gave me 6500. It was in the…read moreshop more days then it wasn't never fixed .

I bought a 2013 Ram 2500 Laramie almost a year ago there and the truck has been nothing but issues…read more 1st thing I noticed was notification on dash said turn signal was out and it was not. Salesman told me it was because it had LEDs. On further investigation i found most of the LED lights that suppoedly caused the issue were factory when i went to install the proper conversion harness. There are some that are not factory because they are missing the RAM logo that the other ones have. Then I investigated further and found other aftermarket body parts indicating that it had been involved in a collision. They had behind the paperwork that they produced said it had a clean history report. According to their salesman they also oown Taylor Chrysler Jeep Ram. If that is the case then they would know there is aftermarket body parts on it and there was something wrong with their report. Next thing the check engine light came on and I gave them every code that my truck said was wrong with it. All emissions system problems. They said no problem and I dropped it off. They said battery cable was loose and gave it back. Then after several driving cycles the light came back on for the same issues. Indicating all they did to fix it was reset the ECM. I called and a woman told me they were with other customers and no one called me back. I called several more times with similar results. I reported to BBB and they said they gave me a 90 day warranty and conveniently no one remembered me calling. I am hearing impaired so I didn't hear the brakes making noise until after I got new hearing aids. I asked my wife and neighbor if it has always done that and they said yes. I found a locked up caliper, missing brake pad, broken leaf spring, and all components of emergency brake missing on right rear. I brought this to their attention via BBB complaint and they said it passed state inspection. Which i know is untrue or their inspector needs fired because it had a gouge in side wall of right rear tire when I bought it, all tires were mismatched, emissions system issue, broken leaf in spring pack, message saying turn signal out, and missing brake parts. Missouri state patrol said missing parking brake components wouldn't cause it to fail but everything else i mentioned would and the statute of limitations is 5 years to report it but it was strongly encouraged that you report such cases as soon as you find out and don't fix anything. Some issues still exist that would cause it to fail. It will going through inspection this year even though inspection is supposed to be good for 2 years per Missouri State Patrol. Will update when it's inspected if I can. They hid everything wrong with paperwork and spray paint literally because they spay painted the rocker panels and I wore off showing rust a few months after I bought it. Not sure what else they covered up literally just yet. My advice don't buy from either one of their dealerships and if you did go get it inspected immediately by a reputable place like Piney River Ford.

service department is beyond horrible, no communication between workers and service department and…read morezero communication customer. I would strongly recommend people not to use this

Stop charging the scam of $169 to look at a car. And not even find all the issues wrong.read more

I wound up with a chip in my windshield and immediately thought $500 deductible, as my Jeep was…read morescheduled for repair from being hit by a deer. Long story short, dealership didnt repair, leaving me to sort it on my own. Everywhere I called was $100 minimum just to schedule, not including products needed. Then, i found My Glass Guy. Not only was he accommodating, but genuinely friendly, and wanted to fix this ASAP (I'd stopped driving the vehicle to prevent more cracking) Showed up on time and had the windshield practically done by the time i made it outside! You can't even tell there was any issue! Price can not be beat, especially including a warranty for his work. I will NEVER use anyone else for any glass needs (& anything else they offer) Absolutely beyond worth it. I am so grateful to have someone local who not only cares, but takes pride in his trade, and ​has the ability to calm a hysterical woman within seconds!

Jamie replaced the windshield in my 2019 Ford Edge on July 16. I called a week previous to set an…read moreappointment and he had to order the glass and it only took a week from the time I called to when he was able to replace it for me. He came to my work while I was working and it only took about 30 minutes from start to finish. He was extremely friendly and quick and efficient. You can't even tell that I had to have my windshield replaced at all. He was also the most reasonably priced out of the different places I called. I highly recommend and will be using him in the future if I ever have any other glass needs.

I'm not sure why there is so much smack on this lot. but I've dealt with them for 7 years and when…read morethere was an issue- they helped. but you have to be willing to help them as they help you- as for anywhere. technically this is an "as is" lot. but any time I've reached out- and was willing to help myself as much as they are willing to help me despite their "as is" they have had no push back! The people who complain about this lot are the ones who expect people to read minds and approach everything with an attitude. Rather than as shit happens and they are just as human as we are. I reccomend this lot over any lot in the area. Hands down.

I'm not one to post reviews, but enough is enough and I would like to save at least one person from…read morehaving the same experience I've had. I started the process of purchasing an SUV with Jordan's last October. Since leaving the lot with my 2017 Ford Escape, within the first week or two we, my parents and I, discovered my breaks and rotors were out, ground down to the metal even. Next we discovered there was practically no oil left when I went to Walmart to have the oil changed seeing as this was a new car to me. The Walmart employees also informed us the skid plate was being held on my zip ties. The next problem occurred about 2 months after where we took the car in to have the tires rotated and balanced due to some shaking and they informed us the lug nuts were swollen due to age and not being taken care of. As for the shaking, turns out both CV axels on the front of the car were cracked. After that issue was fixed, a month later the transmission went. Next on the roster of fixes were the almost bald tires. And now only 10 months of having this nightmare, the block to my engine is cracked, therefore my engine is done. During all of this, my O2 sensors were out and my AC was just about done in. I tried looking into Lemon Laws after the breaks fiasco, but Jordan's had provided an inspection through a dealership they work with. After months and months of throwing money at this car, I am sick and tired of this. I HIGHLY suggest you don't bother stopping here unless you want to deal with the stress and the pain of constant throwing money at a heap of junk. I know in all of this, my parents and I should have done a better job researching common issues in certain brands of cars we were considering, but that lesson has been learned, along with demanding I find my own place to have the car inspected. Save yourself money and definitely go somewhere else!

Needed a set of Type-S wheel well lights (Rock Lights) installed on my 2024 Tundra. Extreme…read moreAccessories was recommended by my dealership and they didn't steer me wrong.The final result looked like something that came from the factor. They work great and I couldn't be happier with the result. I'm very particular about my truck and don't trust just anybody to work on it. But these guys are my go to for anything to do with accessories in the future.

Not very good work done here. Had to go back because Dust plate was rubbing. They didn't check…read moretheir work. And then the major issue I had was the grease boot slipped off the passenger side axle Causing me to have to replace the whole right side axle. They tell me to go back again for the second time but I cannot go back so easily because I don't have a vehicle to get back to where I'm working. They make it seem like it's so easy for me to take it back.I wish the work was done correctly the first time so I don't have to go back at all but unfortunately that was the case here. Next time I know to take it straight to the dealer if anything goes wrong or to have any work done. Poor works Manship. Just being honest.