I went to Al West Nissan In Rolla, MO with a trade worth 28k and was offered 17k I understand I am…read morenot getting full sale price on a trade in but this was insulting. I was interested in a used vehicle worth 25k and they tried to sell it for 30k. So the business model at Al West is to low ball you on the trade and mark up on the MSRP causing you to be upside down on a car before you even devalue it by driving it off the lot. This doesn't even include if the trade in value covers any loan you may have. When i called the guy out on the bad number he stood up aggressively and got me out of there as quick as he could. You will over pay for whatever you are buying and get undercut on any trade in and be told; "That is the price of business and we have been open since 1969." With basic math skill you can reason the Dealer makes between 20-30k on from you and you drive off 5k or more underwater. That is predatory NOT the cost of business

worst customer service ever. needed a recall done was told it would take 1 1/2 hours. waited the…read moretime. after the 1 1/2 hours the service writer comes out and says oh sorry we couldnt fix the car. computers are down. needed to reschedule they would call when the computer is back up and going. no phone call then I call them they say oh ya it's fixed. take it back over they say it's going to be at least 4-6 hours. they have no clue what they are doing. will never buy another Nissan

do not. I repeat. never take your car to get worked on at this place. they have no knowledge…read more rude. and only care about screwing ya over. took 3 hours for a scheduled oil change. service department very rude.

Keith was amazing explained everything in direct manner no reach arounds no funny business one of…read morethe better salesmen to run into especially for first time buyers

My car lasted a whole six months,payed 8000 dollars for it .Insurance gave me 6500. It was in the…read moreshop more days then it wasn't never fixed .

I bought a 2013 Ram 2500 Laramie almost a year ago there and the truck has been nothing but issues…read more 1st thing I noticed was notification on dash said turn signal was out and it was not. Salesman told me it was because it had LEDs. On further investigation i found most of the LED lights that suppoedly caused the issue were factory when i went to install the proper conversion harness. There are some that are not factory because they are missing the RAM logo that the other ones have. Then I investigated further and found other aftermarket body parts indicating that it had been involved in a collision. They had behind the paperwork that they produced said it had a clean history report. According to their salesman they also oown Taylor Chrysler Jeep Ram. If that is the case then they would know there is aftermarket body parts on it and there was something wrong with their report. Next thing the check engine light came on and I gave them every code that my truck said was wrong with it. All emissions system problems. They said no problem and I dropped it off. They said battery cable was loose and gave it back. Then after several driving cycles the light came back on for the same issues. Indicating all they did to fix it was reset the ECM. I called and a woman told me they were with other customers and no one called me back. I called several more times with similar results. I reported to BBB and they said they gave me a 90 day warranty and conveniently no one remembered me calling. I am hearing impaired so I didn't hear the brakes making noise until after I got new hearing aids. I asked my wife and neighbor if it has always done that and they said yes. I found a locked up caliper, missing brake pad, broken leaf spring, and all components of emergency brake missing on right rear. I brought this to their attention via BBB complaint and they said it passed state inspection. Which i know is untrue or their inspector needs fired because it had a gouge in side wall of right rear tire when I bought it, all tires were mismatched, emissions system issue, broken leaf in spring pack, message saying turn signal out, and missing brake parts. Missouri state patrol said missing parking brake components wouldn't cause it to fail but everything else i mentioned would and the statute of limitations is 5 years to report it but it was strongly encouraged that you report such cases as soon as you find out and don't fix anything. Some issues still exist that would cause it to fail. It will going through inspection this year even though inspection is supposed to be good for 2 years per Missouri State Patrol. Will update when it's inspected if I can. They hid everything wrong with paperwork and spray paint literally because they spay painted the rocker panels and I wore off showing rust a few months after I bought it. Not sure what else they covered up literally just yet. My advice don't buy from either one of their dealerships and if you did go get it inspected immediately by a reputable place like Piney River Ford.

Stop charging the scam of $169 to look at a car. And not even find all the issues wrong.read more

DO NOT deal with Ed Morse KIA dealership in Rolla, MO. Their service department will NOT inspect…read moreyour car with fidelity or with safety in the customer's best interest. They do not give any details in a multi-point inspection and allow customers to leave with major safety issues with their vehicles. They did not alert me of some major tire issues and let me leave my appointment thinking everything had passed safety inspection, when in fact, the condition of my tires could've resulted in a major blowout and cause an inevitable wreck. Thankfully, someone alerted me to the concern and I promptly replaced my tires. This dealership is a KILLER... literally. They are not concerned with providing top-notch service (and sales) and have a horrible reputation in the area, which is obviously well-deserved. There are so many other businesses that can provide safe inspections and excellent customer service -- Ed Morse KIA in Rolla is NOT that kind of business. BEWARE!

I wound up with a chip in my windshield and immediately thought $500 deductible, as my Jeep was…read morescheduled for repair from being hit by a deer. Long story short, dealership didnt repair, leaving me to sort it on my own. Everywhere I called was $100 minimum just to schedule, not including products needed. Then, i found My Glass Guy. Not only was he accommodating, but genuinely friendly, and wanted to fix this ASAP (I'd stopped driving the vehicle to prevent more cracking) Showed up on time and had the windshield practically done by the time i made it outside! You can't even tell there was any issue! Price can not be beat, especially including a warranty for his work. I will NEVER use anyone else for any glass needs (& anything else they offer) Absolutely beyond worth it. I am so grateful to have someone local who not only cares, but takes pride in his trade, and ​has the ability to calm a hysterical woman within seconds!

Jamie replaced the windshield in my 2019 Ford Edge on July 16. I called a week previous to set an…read moreappointment and he had to order the glass and it only took a week from the time I called to when he was able to replace it for me. He came to my work while I was working and it only took about 30 minutes from start to finish. He was extremely friendly and quick and efficient. You can't even tell that I had to have my windshield replaced at all. He was also the most reasonably priced out of the different places I called. I highly recommend and will be using him in the future if I ever have any other glass needs.

I'm not sure why there is so much smack on this lot. but I've dealt with them for 7 years and when…read morethere was an issue- they helped. but you have to be willing to help them as they help you- as for anywhere. technically this is an "as is" lot. but any time I've reached out- and was willing to help myself as much as they are willing to help me despite their "as is" they have had no push back! The people who complain about this lot are the ones who expect people to read minds and approach everything with an attitude. Rather than as shit happens and they are just as human as we are. I reccomend this lot over any lot in the area. Hands down.

I'm not one to post reviews, but enough is enough and I would like to save at least one person from…read morehaving the same experience I've had. I started the process of purchasing an SUV with Jordan's last October. Since leaving the lot with my 2017 Ford Escape, within the first week or two we, my parents and I, discovered my breaks and rotors were out, ground down to the metal even. Next we discovered there was practically no oil left when I went to Walmart to have the oil changed seeing as this was a new car to me. The Walmart employees also informed us the skid plate was being held on my zip ties. The next problem occurred about 2 months after where we took the car in to have the tires rotated and balanced due to some shaking and they informed us the lug nuts were swollen due to age and not being taken care of. As for the shaking, turns out both CV axels on the front of the car were cracked. After that issue was fixed, a month later the transmission went. Next on the roster of fixes were the almost bald tires. And now only 10 months of having this nightmare, the block to my engine is cracked, therefore my engine is done. During all of this, my O2 sensors were out and my AC was just about done in. I tried looking into Lemon Laws after the breaks fiasco, but Jordan's had provided an inspection through a dealership they work with. After months and months of throwing money at this car, I am sick and tired of this. I HIGHLY suggest you don't bother stopping here unless you want to deal with the stress and the pain of constant throwing money at a heap of junk. I know in all of this, my parents and I should have done a better job researching common issues in certain brands of cars we were considering, but that lesson has been learned, along with demanding I find my own place to have the car inspected. Save yourself money and definitely go somewhere else!

Needed a set of Type-S wheel well lights (Rock Lights) installed on my 2024 Tundra. Extreme…read moreAccessories was recommended by my dealership and they didn't steer me wrong.The final result looked like something that came from the factor. They work great and I couldn't be happier with the result. I'm very particular about my truck and don't trust just anybody to work on it. But these guys are my go to for anything to do with accessories in the future.

Not very good work done here. Had to go back because Dust plate was rubbing. They didn't check…read moretheir work. And then the major issue I had was the grease boot slipped off the passenger side axle Causing me to have to replace the whole right side axle. They tell me to go back again for the second time but I cannot go back so easily because I don't have a vehicle to get back to where I'm working. They make it seem like it's so easy for me to take it back.I wish the work was done correctly the first time so I don't have to go back at all but unfortunately that was the case here. Next time I know to take it straight to the dealer if anything goes wrong or to have any work done. Poor works Manship. Just being honest.