The first and foremost issue is that their claimed technical service does not live up to its reputation, nor does it match the positive reviews from other customers. Considering the rates they charge, the quality of their technical service is disappointingly low. I have experienced much better service elsewhere. For instance, my car's camera needed adjustment, and the steering wheel controls were non-functional, but they failed to inform me, preventing any discussion about potential solutions or additional units that might be needed. It's possible that they even wired the system incorrectly.
The second crucial problem is their pricing for the units they offer, which is considerably higher than the actual market prices. It's advisable to check the market prices before making a purchase from them. Their lack of transparency extends not only to pricing but also to the representation of their services and technical capabilities. They should provide customers with a clear estimate of the total cost, possible upgrades, and any potential system errors to find appropriate solutions. However, their main focus seems to be on completing hourly sessions to maximize their earnings.
As a result of their subpar service, my camera remains tilted, the steering wheel controls are still non-functional, and the wiring and installation were messy enough that I had to clean up after their visit. They charge per technician and per hour without disclosing this initially, resulting in unexpectedly high costs. Customers should request the total price upfront to avoid surprises.
Their management and professional behavior are lacking, possibly because they feel unchallenged due to a lack of competition. This lack of competition may lead them to believe they are the best, but in reality, I am thoroughly unsatisfied with their service.
Here's another review focusing solely on their representative, as this aspect deserves its own separate evaluation! The representative they have is incredibly rude and unhelpful. She refuses to let customers see the units in person, which is quite frustrating. Moreover, she constantly relies on the excuse of "My boss says this, my boss says that," instead of taking responsibility or providing proper assistance.
Furthermore, her lack of technical knowledge is evident, making it difficult for customers to get the answers they need. The worst part is that she is very unclear about pricing and rates, leaving customers feeling confused and uncertain about what they're actually paying for. Overall, dealing with this representative has been a frustrating and unsatisfying experience. read more
