We just had bought new lights for our truck and we needed light bulbs. The manager helped my…read moreboyfriend out with finding some. My boyfriend showed him a picture of the plug and the guy told him the plug was wrong. He convinced my boyfriend to buy totally wrong bulbs because he said he was right. No return policy was mentioned. We took them home and took them out of the package to put them in and they were in fact wrong. We immediately brought them back and they YELLED at us saying he told us that we couldn't return them, when he never did. When we tried to reason with him he continued to yell at us like we were idiots. We just want our money back and now we're driving to Lawrenceburg to return them. Very dissatisfied with the service and the way they treat their customers.

Do an advance booking for this place. They also provide you with a video of your vehicle describing…read morethe condition of the tyre and brake . There is also Sam's club right next to this place . So every time I go here for oil change, I just leave my car here , do some shopping in Sam's club and be back

I was out of town and my battery had died. I called AutoZone and spoke to Jeff, he confirmed he had…read morethe battery and could replace it, if I could get there before closing time. Unfortunately, I made a mistake and went into the auto parts store just up the road. They thought they remember talking to me, but after almost 30 minutes could not locate the correct battery, and had a warning message on the computer not to try to change it for me because it would reset something. Amazingly, I got a call from a Frankfort number and it turned out it was Jeff from AutoZone. He was checking on me to make sure he didn't close up before I arrived. I confirmed that the present store couldn't help me before close, and called Jeff back and told him I was on my way. I bought the battery right at closing time and he had it installed within 10 minutes. He even refused a tip, saying it was too much. Wow, talk about going above and beyond!

I purchased two 28" Bosch wiper blades from the Frankfort location, and the experience was…read moreextremely frustrating. Both boxes were labeled as the same model and looked identical, but the blades inside actually had different hinge designs. That wouldn't have been a problem if the correct adapters had been in the packages. Unfortunately, the first package contained a bunch of random parts, but the adapter that fit my car didn't even match the hinge on the blade. When I opened the second package, it only had three parts--and none of them worked with that blade's hinge either. It seems like returned merchandise is being put back on the shelf without anyone checking whether the correct parts are inside the package. Customers are being charged full price for items that are incomplete or mismatched. This created a lot of unnecessary hassle for what should have been a simple purchase. Very disappointing experience.

have spent over 3500 this month alone with them and couldn't even get help finding a radiator hose…read morefor a truck I'm building the manager bill refused to help me find one said if it wasn't in the computer would offer no help went to auto zone we found in 5 mins the worst customer service I have ever seen will not be back

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I bought my last three cars from a different dealership, twice from a friend who works there, but…read morethis was by far the best transaction and experience I've ever had buying a vehicle! Brittain Gill is the nicest, most positive, helpful, and thoughtful salesperson you could hope to work with. He kept in constant contact with me during my search, even though we didn't meet in person until the day I finally went to test drive. I've never known a salesperson to thoroughly walk around a vehicle and explain its capabilities so thoroughly. He even gave my fiancé a brand new Universal Socket, just because he's a tool guy and thought it was awesome. The manager, Brian, worked hard to find me the best interest rate and payment for my level of comfort. He also gave us hats and offered to meet me in Lexington (where he lives also) on his day off to collect the title from me. Last but not least, the finance guy - David - wrapped up the entire process seamlessly and with a ton of personality, even though we were there almost an hour past closing. I would strongly recommend this entire team to anyone in the market for a new or used car!

I purchased a new 2020 Ram 2500 4x4 pick-up from them. They actually had the best price in the…read moreUnited States. Believe it or not, I flew from California to buy the truck. The entire staff was outstanding. My salesman was Richard Hays, a real straight up guy. I made the deal over the phone prior to my trip, and he stuck by the deal. When I arrived the truck was ready and all the paperwork was prepared. I was out of there in a little over an hour. I am 63 years old and have purchased numerous vehicle in my life time. It does not get any better than this.

Armando was really respectful and even went out his way to find answers to my question. I really…read moreappreciate it and definitely will b back to advance auto parts. store#8085

I've gone here a few times for advice/parts. The staff is always very friendly and helpful. I…read morepulled in today on my lunch break to have my battery checked. Ron stood in the rain and also checked my alternator and starter. I would have no problems recommending this store on Versailles road to anyone who needs auto parts and/or advice.

Everything these guys have done for me has been top-notch!!! They did an amazing job of paintless…read moredent repair on my 2023 Tesla Model S Plaid. They are extremely easy to work with and very fair on pricing. If you want the best, this is the place!!!

These people are dishonest, overpriced, and they do shoddy work. My suggestion is that you go…read moresomewhere else. Actually, anywhere else.

If you turn wrenches this place is heaven! You can spend hours there looking at cars and parts…read more They do charge a fee of $2 for the privilege however. The vehicles are neatly arranged by make, and you need to bring a toolbar. The have wheelbarrows for those who need alot, or heavy items. Also some whole vehicles for sell as well. The computer pretty much points you to where you need to go, and if they have it. The staff is very helpful and friendly, even to noobs who never even changed a tire. You will be back for the experience, and prices!

Easy to find all the parts you need obviously. Workers there are very honest and very helpful…read more Workers there give off amazing vibes, very kind and are never smart or rude (they hold there cool) People that go in and out all different races (doesn't matter) but the people who go in there are very respectful helpful so much and kind people Reason to 4 stars instead of 5 The place is amazing people and all. Just most cars inside have their engines pulled out. Now I don't know when they restock etc but only reason to 4 stars I would definitely recommend to friends and family