We visited this location on a Sunday morning around 10 am. Valvoline provided an excellent…read moreexperience for our recent oil change. The service reps, especially Erik, were very nice, professional, and never pushy about upselling services. They completed the job incredibly quickly, making it perfect for anyone with a busy schedule. Another bonus is that there are almost always coupons available online, making the service affordable as well. Highly recommend for a fast, hassle-free oil change!

Shoutout to the manager Ron! He was super friendly and informative. Got with his team to service my…read morevehicle quicker. Love to see a leader get their hands dirty too! Will definitely make this my maintenance home! Got an oil change and front differential maintenance for the 4Wheel drive.

I read some reviews from some other yelpers and the reviews are spot on. I pulled up and was guided…read moreinto bay. They asked how my day was and how could they help. I have a company car and said I needed an oil change. Asked them about rotating tires since I am to do that every other oil change per fleet vehicle rules. They were super honest and didn't try and up sell even though I wasn't paying for the service told me no need now but on the next one. Checked my wipers and they were good and I was in and out in less than 15 minutes. Everyone was super nice and appreciative of my business. As I mentioned earlier they are very honest and don't recommended unneeded service they easily could have added something's on and be under the fleet limit but they only did what was needed. I will definitely be returning to this location.

I was very disappointed with my experience. They caused significant damage to my vehicle during…read moreservice. While they did cover some of the repair costs, they failed to honor a promise that was made to me. The previous manager told me they would provide a complimentary oil change because of everything that happened. When I called to schedule it, I was told that because the manager who made the promise no longer worked there, they would not honor it. What makes this even more frustrating is that all of the damage to my vehicle and the agreement regarding the oil change were documented in my file. Despite having a record of everything that occurred, they still refused to honor the commitment. A business should stand behind the promises it makes, regardless of staffing changes. I expected better customer service, accountability, and follow-through. Unfortunately, that was not my experience.

Women if I could give this 0 I would. Be careful, the staff here can sure up-charge for things that…read moreare unnecessary. You go in for a simple oil change on a car that takes 3 quarts and somehow they can make it 75$. The staff should be ashamed the way they manipulate customers. When the customers says "I didn't say I wanted that " and the staff you never said that. That's a red flag to not just the company but to the people working. I hope someone manipulates and takes advantage of your daughters one day. Treat people the way you want to be treated, not bending them over for you sales quota.

I just got the next oil change on 3/1/23 Ruby, Kelvin, and…read moreAndrew (the manager) were my crew this time. They were just as good as the crew the first time I went here. This Valvoline is like a well-oiled machine LOL. Everyone works well together and are knowledgeable, fast, and totally helpful. I got the military discount again for being a veteran. Can't say enough good things about this Valvoline! I will definitely be a repeat customer at this exact Valvoline location. E E Arnett

I know many of us rant about the current state of customer service, and while I've noticed the…read moreshift in values, I have generally let it slide and chalked it up to "its a different time." I made an appointment this afternoon for a 6pm tire patch. I prepared my vehicle and headed to the store, arriving 15 minutes before my service time. As I was heading into the establishment, I received a phone call from Ashley(?) who informed me that they would be unable to keep my appointment since they were closing at 6pm. The call center stated the hours and took my appointment. The internet shows that the location is open until 7pm. When I told her that I was already in the parking lot, she still would not acknowledge my appointment and perform the service. A patch is (maybe) a 30 minute job -- and the location and type of puncture in my tire would've taken less time with an experienced technician. She still refused service, but wanted me to return another day or to leave the car until the next business day. I usually don't have a problem when doing this, but the appointment was made and denied. If I would've known Ashley would've canceled the appointment upon my arrival, I could've used that time to find another business to complete my repairs. I almost shopped KT years ago when looking at tires, but I was warned against using their services. In this emergency, I didn't recall those warnings and (foolishly) thought that a business would keep at least the bare minimum of promises -- appointments and times. I was wrong. Lesson learned.

Good garage. My daughter took her car to Firestone in Hamburg and thank God she contacted me while…read moreshe was there. I came down to their shop after their estimate which was very high. So we went to Ken Towery on Pleasant Ridge. The general manager was extremely personable. The master mechanic was very knowledgeable. All work was done within a couple of hours and it was at least half the cost compared to Firestone. I'll be returning to that Garage from now on.

Best place .fair good prices..good workers .friendly.best repair shop .have been going there for…read moreyears

Good prices, great service, and they can always figure out what the problem is on my temperamental…read moreold car. I trust them with everything to do with my vehicle.

Really nice people. They did a great job on my Mustang. Very knowledgeable and understood the work…read moreI wanted done. Definately would recommend them.

They guys are great and they know what they're doing for a very reasonable price and the job done…read moreon time

My son was driving between Richmond and Cincinnati when his warning lights came on and his car…read morebegan overheating. He stopped at this Goodyear and was told he needed a new radiator, thermostat and housing for $2800. My husband advised my son to just have them fill it with coolant and see if he could make it back to school. They brought him out to the garage and showed him that is was pouring out of the radiator when they filled it. He left and bought extra coolant for the way back. That was 3 weeks ago another trip to Richmond and a drive home to St. Louis, and there are no leaks or issues since. They saw a college kid with parents out of state and thought they were going to scam him out of thousands of dollars.

Took My Vehicle There To Have The Brakes & Rotors Changed & They Messed My Vehicle Up Even More…read more Then Wouldn't Return My Calls Or Allow Me To Book An Appointment. I've Spent A Lot Of Money With This Company To Just Be Done Wrong & Treated Poorly!

Got my daughter in right away to fix a window that would not roll up! Could not be happier for the…read moreimmediate help, and amazing pricing!! Will definitely be back for all of our auto needs. Thank you!!

From the owner: Great Car Inventory | Budget Friendly | Full Service Auto Repair | Oil Changes | Brake Repair |…read moreWalk Ins Welcome | Trade Ins Accepted

I live in Dalton Georgia, went on a vacation to Lexington Kentucky went over a railroad track and…read moresomething was on the track. It put dents on both of the rims on the right side. The towing company took me there on my request. They welded one rim the other rim was not able to be fixed. They took me to Toyota and I got a new rim, they were gracious enough to be my transportation and replaced the rim for me so I could get home. They did above and beyond, I am so grateful for their services.

Stopped in to order tires on Monday, spent close to $800. Tuesday they were…read moreinstalled/balanced/aligned and missing all 4 valve caps noticed while fueling 40 miles away in addition to vibrations that were not there with my old tires. Wednesday they had no time available so Thursday they decided there was a bent wheel causing this. "Joe" the Manager says I hit a pothole. When I said I did not, he snarkily said "In 10 years you haven't hit a pothole??!!" as if I am lying and I say I've owned it 8 months and no pothole. He says he is moving it to rear so I won't notice it. I say this will prematurely wear a new tire, he rolls his eyes and tells me no and not to believe the internet. Meanwhile, the truck in the bay next to mine has been dropped off the lift so he is scurrying around looking at it. I go back to waiting room and owner of dropped truck looks like he cannot believe they have actually dropped his truck, I felt so bad for him. I go back out there and wait by my car for "Joe" to return and then I am told they have discovered 3 bent rims. I say I had no issues with my old tires, I have not had an accident, hit a curb or hit a pothole, and an inexperienced tech( like the one who just dropped the truck) must have damaged them when removing/installing. I am appalled by this situation and appalled that they did not "discover" any of this when they were balancing them the first time. "Joe" gets defensive and says he was not here when they were installed. He does not apologize for any of this, is annoyed that I am questioning this, does not tell me where I can get them repaired, does not show me economical wheel options in his store, calls the dealership and tells me they are $546 each and to go there. All along he has been short and snippy and extremely unprofessional, I am shocked that he is a manager and that this is how he provides customer service. I tell him I want the phone numbers to corporate and his boss. He says them extremely fast so I ask him to write them down. He refuses, he says type them in my phone. Again I say I need you to write them down and he refuses. I say his customer service is the worst and he is the rudest manager I have ever encountered anywhere. He tells me I am the rudest customer ever and to leave his store. Never, ever in my life have I experienced anything this bad as a customer from a business. I waited there for an hour until corporate customer service returned my call and made an extensive recorded report. Meanwhile, I am unable to go to North Carolina for the holiday weekend because my new tires and steering wheel are vibrating badly and I don't want further damage to my vehicle, the new tires or to risk my safety with a blowout.... Zero stars for this location and "Rude Joe", 1 star for salesman "Chris" because at least he told me to stay safe out there as I was leaving the store.

It has been A WHILE. The last time I came or decided not to come was because I had seen a review on…read morehere about rusted rotors put on someone's car; however, I have been seeing good reviews lately for this location, a month out, on Google Reviews (so that must mean something). I ended up taking it in today for an oil change. I was estimated a time of 11 a.m. because they had SO MANY PEOPLE! I ended up getting out at like 8:42 a.m. This speed alone, I can state, has this place faster than Firestone (introduced a competitor). They also, by the receipt, inspected my tires, put air in my tires, topped off fluids, etc. for no additional charge. Compared to Firestone, Firestone actually puts an inspection package and charges the customer (probably to do the same thing). Oh and another thing, here, they actually get you to sign off on work being done. Firestone never does this. Total came out to $101.36. I am pretty sure an oil change of this price is expensive, but I needed it completed. Firestone does it for around $51.98, but their "Complete vehicle inspection plus" is $59.99 and they add it to every invoice without consent. So really, I feel like I saved something.

This business is ok. It was great at first but now they always try and upsell you on everything…read more The prices are in align with every other oil change and tire place in Lexington. Customer service is a lottery between time of day and the employee helping you.