1. Advance Auto Parts

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Frankfort, KY

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Advance Auto Parts

3.2 (5 reviews)
Closed • 7:30 am - 9:00 pm

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AutoZone

AutoZone

(3 reviews)

I was out of town and my battery had died. I called AutoZone and spoke to Jeff, he confirmed he had…read morethe battery and could replace it, if I could get there before closing time. Unfortunately, I made a mistake and went into the auto parts store just up the road. They thought they remember talking to me, but after almost 30 minutes could not locate the correct battery, and had a warning message on the computer not to try to change it for me because it would reset something. Amazingly, I got a call from a Frankfort number and it turned out it was Jeff from AutoZone. He was checking on me to make sure he didn't close up before I arrived. I confirmed that the present store couldn't help me before close, and called Jeff back and told him I was on my way. I bought the battery right at closing time and he had it installed within 10 minutes. He even refused a tip, saying it was too much. Wow, talk about going above and beyond!

I purchased two 28" Bosch wiper blades from the Frankfort location, and the experience was…read moreextremely frustrating. Both boxes were labeled as the same model and looked identical, but the blades inside actually had different hinge designs. That wouldn't have been a problem if the correct adapters had been in the packages. Unfortunately, the first package contained a bunch of random parts, but the adapter that fit my car didn't even match the hinge on the blade. When I opened the second package, it only had three parts--and none of them worked with that blade's hinge either. It seems like returned merchandise is being put back on the shelf without anyone checking whether the correct parts are inside the package. Customers are being charged full price for items that are incomplete or mismatched. This created a lot of unnecessary hassle for what should have been a simple purchase. Very disappointing experience.

Advance Auto Parts - autopartssupplies - Updated October 2026

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