Been to them a few times but this was my last. Booked a same day appointment, they told me 3p…read more Arrived and was told it would be an additional 10 minutes. I patiently waited. The receptionist then sat me in the pedicure chair at about 3:40, turned the water on 8 min later but didn't know how to turn the jets on. So I'm just floating my feet in the water for an additional 5 min. Pedicure starts and I'm still not too annoyed giving I did make a same day appointment. I got gel-x on my nails (on the phone they asked for my preference of nail tech I specifically said very experienced). As he's starting my nails he puts on my thumb nail which has bubbles under and especially around the cuticle area, I make him aware stating if the application is done correctly my nail will lift in a short amount of time. He states no, it's fine nothing will happen, I tell him 2 more times that I know in fact it isn't fine and if something does happen I'm coming back for a refund. I then proceeded to take a photo of said nail for proof of application, only then did he take my nail off and redo it. I also showed him a photo of the french I wanted, very basic and not a "deep french" they always upcharge for. After doing the french multiple times incorrectly I got annoyed and sent me to another tech, who was rude and giving the vibe like I was asking for too much or being difficult. After the off putting experience I ask to speak to the manager and explain everything. She then calls over the rude 2nd tech, and they both brush it off claiming she was nervous because I wasn't happy the first time (no excuse for lack of customer service). Then the tech starts talking crazy about me to the customers behind me waiting to pay, and laughing. I turn to the manager and ask her if she doesn't see the problem and the lack of customer service?! She brushes it off and tells me to pay, and I ask for something to be taken off (for the blatant lack of customer service, the amount of time past my appointment I had to wait, and the result of me missing another appointment I had bc they CLEARLY didn't know how to do said service- Gel-X nor a basic french in a reasonable time). She looked me dead in my face and said the service was done so I needed to pay full price. I responded and asked if she went out to eat and had a rude server, had to send the food back to get it corrected wouldn't she expect for the manager to make it right given her experience was trash. No answer of course lol, then spoke in their language to the receptionist and agreed to 10%($5 off) SMH. This is exactly y I will not be coming nor will my daughters. It's not even about messing up my nails, it's about the lack of customer service and understanding especially when I'm paying for something. Who doesn't want their nails exactly how they showed or want at least a great customer service experience despite a mix up or long wait. Shows anyone in there is just money and they don't value a true customer experience as they claim. And to top this entire experience, the said nail is STILL lifting after only 8 days since I got them done. Also recorded this entire encounter after he kept saying my nail was fine, in case they try and dispute the incident. What's really unfortunate for me, they definitely won't give me a refund despite my nails still ending up trash. $130 down the drain. Photos attached (french I asked for, french he did, nail lifting after 8 days, and the HUGE bubble under my nail). If ALL your techs can't do a service properly just tell a customer you don't have availability that day, instead of being money hunger booking me with someone who doesn't know proper application SMH. Also notice how far away from cuticle the gel-x was placed. Also called and asked for a refund, they only will "fix" the issue. Which would require an entire new set and sitting AGAIN with disrespectful workers. No thanks called my bank

Managers rude as hell. Never going back. She does not know how to speak to people respectfully.read more

Always a great experience! My daughter and I have had manicures and pedicures here many times, and…read morewe're always pleased. It's very laid back, and I appreciate that.

My nails came out perfect!!!! I gave her a photo of what I wanted and she literally killed it!!!read more

Tati Nails is hands down one of the best nail salons in MoCo! The salon is beautiful, clean,…read morebright, and comfortable, especially after the recent renovations. The customer service is unmatched, and everyone is so friendly and welcoming. My nail technician, Nina, is AMAZING! She's patient, creative, and always encourages me to step outside my comfort zone with new nail styles. I absolutely love my nails every time! The entire team does beautiful work. Highly recommend Tati Nails!

I went on 9/26 with my partner and we both had a wonderful experience! I got a full set Gel-X nails…read morewith hella designs on it and a gel pedicure. It was $115 for the nails and $55 for the pedicure. My partner got a gel pedicure with designs and it costed $68. Nina did such an amazing job on my nails!! Unfortunately I don't remember who did my toes or who did my partner's nails. It was busy but had great music playing. 10/10 would recommend Nina to anyone who's looking for designs.

the service is amazing, taylor is very professional and knowledgeable. the entire atmosphere is so…read morecalming. will definitely come back!!

It's August 2026 and my thumb is STILL PEELING and the nail is still wavy!!! I really wish I had…read moresued them

My girlfriend has been coming to this nail salon for over 20years on and off and I usually treat…read moreher, however their prices are going up and the nails do not last. The last two very rushed pedicures she got lasted 2 days before chipping and they cut her toenails uneven and crooked. The prices online do not reflect the real prices in salon so we were surprised at price. Her last dip manicure with tips lifted after less than a week. When she came back to let them know, they treated her as if it were her fault and a one time courtesy to fix. They recently received a small remodel inside which benefited the technicians mostly with better organization of their products etc. and was done by owners husband. Of course after this remodel all prices went up again another $5. I feel customers shouldn't have to pay for their upgrades especially when service stays the same. They tried to say it was the first time they raised the prices in 20 years but that was false information because the prices have gone up before in that time as regular manis used to be $10 then $12 then $15 and now $20 or even more. Now I have to pay $55 with tip for her to get a regular gel polish on her own nails which does not add strength and lasted a week and a half last time and is easier with UV cure imo. That's like paying $4-$5 everyday you wake up just to look at your nails with color and nothing special. She used to come here for the decent prices and because the girls working here have great personality and are good people, but we have to look elsewhere now and they have lost our service. Girlfriend is not happy about that.

Always an amazing experience here at Star Nails in Olney! It's my go-to for manicures and pedicures…read morefor natural nails or if you're into nail extensions, dip powder, etc., they have it ! It's a cool and friendly atmosphere to relax yourself while getting pampered !

I was doing research on the best place to get a gel pedicure in Montgomery County and Iris kept…read morepopping up. I called and made an appointment and I don't regret it!! It was so quick and affordable compared to other places in the area. I got my toes done about 2 weeks ago and they still look great! It's a very chill place and the employees were so friendly. I definitely recommend Joyce!!

I am writing to express my profound disappointment regarding a recent experience with your salon…read more On Saturday, July 25, 2026, I contacted your establishment to schedule a dip and pedicure appointment. During that call, I was informed that my preferred referred technician, Mrs. Lisa, was fully booked. Consequently, I explicitly requested to be scheduled for the next available appointment slot on the following Saturday, which was August 1, 2026. I was under the clear impression that an appointment was successfully made for that date. Today, Saturday, August 1, 2026, anticipating my scheduled service, I attempted to confirm my appointment by calling the salon multiple times throughout the morning. To my surprise and frustration, I eventually received a call back from a male staff member. He abruptly informed me that no appointment was on file under my name. When I tried to explain the booking I had made the previous week, he became dismissive and offered no assistance in investigating the apparent discrepancy. He simply reiterated that Mrs. Lisa was booked and that the salon would be unable to accommodate me. This interaction was incredibly unhelpful and frankly, quite rude. The staff member made no effort to understand what might have gone wrong with the booking system or to offer any form of resolution or alternative. The lack of accountability and the dismissive attitude displayed were entirely unprofessional. This experience has resulted in significant inconvenience and wasted my time, leaving me without the services I had planned. It reflects poorly on your salon's customer service and appointment management. As a result, I will no longer be patronizing your establishment. For anyone seeking a reliable and pleasant nail salon experience where appointments are honored and customer service is a priority, I wholeheartedly recommend "Cute Tips" in Gaithersburg. Their professionalism and attentiveness are commendable.

SUNDAY, 8/30/2026 - I called very last minute (1:40pm) on Sunday to ask if they had any same day…read moreavailability. Was scheduled for 3:30pm. They said they'd call if anyone cancelled for a sooner time. They called at 2:08pm to let me know there was a cancellation. I was there by 2:15pm and out by 3:20pm. This was beyond accommodating and I am so appreciative! Service was: Gel-X removal, and a new set.

May the nail technician is amazing and so talented .She always takes her time every time and does…read moreexactly what my daughter shows her .

All techs are skilled, prices are very reasonable. A full pedicure (including hot rock leg massage)…read moreis $33!

Have been going to best nails for many years and have never been disappointed! Everyone is great…read moreand always very accommodating!

The service was great. The massage almost put me to sleep. The atmosphere was warm with soothing…read morebackground music. Really a lovely place to get a pedi with excellent staff.

My husband and I went in for manicure pedicures and I got the eyebrows wax and tint. Love this…read moreplace. Very clean and professional thank you!