OK, I was not going to write a review for Jimmy John's but reading the reviews of the "one star haters" inspired me. The service was freakishly fast and my sandwich was tasty. It is true that this establishment is run by not so normal kids. But what kid is normal? I loved their enthusiasm! I loved the classic rock music playing! All you haters have a lot of options. If you can't handle fun, unique, enthusiastic young people, go someplace else. read more

For a chain sub sandwich joint it hits the spot, I was surprised with how much I really liked it. . Fresh bread that isn't too thick and 8 inch's is perfect. Better meat and more meat than subway. Good ingredients and it all tasted really fresh. They're sub choices are good but, wish they had more selection but, it's probably how they keep the prices down. Also they have what they call slim sandwiches, which is any sub without all the produce and fixings. Works out great for my kids and cheaper. You can also order any sub locarb, instead of bread it's all wrapped up in lettuce. read more

My order is always delivered to work extremely fast and correct! The bread they use is awesome and they have a ton of options on their menu. I love the jalapeño chips and can never pass up getting a pickle with my meal. read more

I have heard about Jimmy John's since they opened in Phoenix recently. I finally stopped in for lunch one day. It was kind of busy. There were a lot of people standing around waiting for food and all the tables were taken. There is absolutely no where to stand and wait for food without being in someone's way. They need a better system! And then as you are standing around, you can not even understand the person who is yelling out which sandwich is ready to be picked up. us customers kept looking at each others saying, "what'd he say?" "Is that yours or mine?" I couldn't believe I spent $8 for just a basic sandwich, a pickle, and a bottle of water. Seemed a bit much if you ask me. (Although I did like that they sold big pickles! Yum!) It was a good sandwich, but a little expensive for a basic lunch sandwich. Hell, even $4 would have been too much in my opinion. It was good, but I'm not rushing back anytime soon to spend $10 on a sandwich for lunch. read more

I was on Ketosis diet and was looking for some place that offers Low carb food. Came across this and let me tell you their Veg Sandwich on a Lettuce wrap is great. To add up to that, they offer a great nutrition calculator on their website to keep your macros in check. Overall, the lettuce wrap was great in terms of taste and quantity, perfect for a quick lunch even when you're not dieting. ;-) read more

I never like to be negative without being positive so I will say thank you to Hailey the cashier she was very kind and helpful. The manager on duty however was extremely rude unhelpful and smelt of horrible Body Odor which made for and extremely unpleasant dining experience that left me feeling uncomfortable and rushed. I never understood why people keep their jobs if it doesn't bring them a sense of satisfaction Aug 31, 2019 - Closing Shift read more

I normally love jimmy johns but their platters were horrible. My company order from them for an event not only did the miss half the order but the sandwiches were not even made right. One sandwich had a little small piece of ham and the rest was cheese it was very disappointing. The bread was not soft like usual and it really was disappointing because you can tell they didn't even care to make the order right. I don't know of I would ever order a catering event again read more

I finally satisfied my craving for a JJ Gargantuan after months of being Jimmy John's absent while in Canada and it didn't disappoint! Delicious as usual. This time I added a pickle which I didn't think would be that big a deal, but this was a massive pickle! Mmmmm. read more

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Wow, I'm surprised to read some of the bad reviews! I guess I am biased, because I ate so much JJ's in college 20 yrs ago. For me the bread is great, toppings have always been plentiful, and I really haven't had any issues to speak of. However, I could understand the "JJ's business model" might be off-putting for some. This is a college/young sub shop. If you don't know what you want you probably feel pressured and may even get run over. It does seem everyone is in a hurry here and curt. So, this is not the best place for somebody looking for a quite lunch and a chat with "Sam the sandwich maker" behind the counter. We also habitually get the Beach Club hence we are never surprised, it's always great to us. I have had most sandwiches on the menu - all are good. Also, yes you can save a buck & get a bigger sandwich at other places but, for us this is a quality stop once a month for lunch! read more

Very very disappointed in my sub meal the soda was flat the price for what I eat was wicked high and the sandwich was all bread not enough meat veggies and mayo to fill a dinner roll total waste of money I would not send anyone to them I'll be taken my business to other places like subway I give them a zero it was that bad read more

Jimmy, Jimmy, Jimmy Should I count the ways? I would have to stop at #8 For that's my favorite sandwich of late Though number 9 Is that of a friend of mine. Your Fresh, your fast, Always on point-- In deed you are One of the best sandwich joints. Thank you for lunch, The crew was splendid Friendly meets flavorful... Perfectly blended. My hope? That more will read this and visit Saying, "hooray to Jimmy my search has ended!" read more

I love this place! I've been here 3 times since moving to Arizona and I have yet to be disappointed! This location in particular is my favorite. I'm always greeted with a friendly, smiling face and my food is ready within minutes! The Gargantuan definitely lives up to its name. This hefty sandwich is packed with double the meat and other delicious filings. It was a little too big for me, but my husband devoured it in one sitting. The Vito is my go to. It comes with genoa salami, provolone, capicola, onion, lettuce, tomato & an Italian vinaigrette. I add hot peppers, sprouts and avocado. My only complaint is that they don't deliver to my complex. That doesn't stop me from eating there though. read more

Thanks for coming through with amazing fresh tasting Sammie's for those late nights! Thanks for accommodating us right before closing time! Super fast delivery! JJs rox! read more

Absolutely ridiculous. I was at work, where they deliver to regularly, and sat on the phone with them for 10 minutes repeating my name and order. They never asked me for my delivery address. After they finally got my order of one sandwich and being placed on hold three times the gal tells me they won't deliver to me because my address pre-populated. I said I haven't even given you the address of where I'm requesting a delivery and she said the manager said we won't deliver to the address places me on hold and the manager gets on the phone. I said I haven't even given you my address and the other gal wouldn't let me give her an address and she said it pre-populates. I explained I'm at work and I'm sure it doesn't give my current location. They were both extremely rude from the very start of the phone call and I was just trying to order some lunch. I understand if you're not having a good day but why take it out on someone and be rude? I'll definitely be taking my business else where. From the other reviews it seems they might need a new management team as a whole. read more

Normally it is a great experience. Today was another story. I waited over 30 minutes for 2 subs. My order ended up getting switched with someone else's. They have 5 plus people working and it is still a cluster. They need to ask people for their name and call out the name as the subs are ready. It shouldn't be that hard. They just put the subs in the window area and don't say anything. Lost my business as of today read more

Freaky fast! Everybody is super helpful & friendly. I work in the plaza & no matter how busy they are, they get me in & out with no problem.

I ordered three sandwiches to go and when I got home, I discovered that two of them were not what I had ordered- they were both completely different sandwiches containing ingredients against our dietary restrictions. I called the store to explain what had happened, and initially they were refusing to offer a refund, or even the sandwiches I had actually ordered! After plenty of arguing, the manager offered to replace my sandwiches if I drove back to the store- he refused to have them delivered to my house, since my order was placed in store and not delivery. Am I expected to unwrap my sandwiches in the store when I'm handed the bag to ensure that my order is actually correct?! It's ridiculous that I'm expected to drive back to the store and waste my time and gas, just for their incompetence. I am amazed how this subpar customer service is deemed acceptable. Those two sandwiches went uneaten. I will not be returning to Jimmy John's in the future. This is no way to treat a customer. read more

If I could give them zero stars, I would. I often order from this location for delivery, but the last two times I have eaten sandwiches from this establishment the experiences have been more than terrible. 1) I ordered two sandwiches for delivery and they were SMOTHERED in so much oil and mayonnaise that my room-mate and I could not choke down our sandwiches. ***2) The last time I went in to grab a sandwich for myself, the staff had a sandwich sitting on the counter that somebody did not pick up. One staff member said she wished she knew a homeless person she could give it to. I spoke up and said that I knew of one I'd be willing to take it to right then and there. She said she would have to okay it with her boss first. She stepped around the corner to ask her boss, close enough that I could hear the entire conversation, and he responded with, "A homeless person? I HATE HOMELESS PEOPLE! NO!" She immediately came back and apologized, saying that they were not able to give the sandwich away. Another staff member looked past the first and said, "I'll take the sandwich! Can I have it?" I couldn't hear their bosses response, but then she asked what they were going to do with it then. He said clearly, "Throw it away!" She then quickly handed me the sandwich and snapped back at him, "That's messed up!" I am very proud of her for boldly handing me the sandwich and standing her ground with her boss, but VERY UPSET THAT HER BOSS IS SUCH A JERK, and that he couldn't even be professional about his position. I truly enjoy a good sandwich from Jimmy John's, but I will not be visiting this location anytime soon! This man clearly needs a wake-up call. Let him spend a month on the streets and see how he feels then. It could happen to anyone, including HIM! The man I gave the sandwich to was extremely appreciative and happened to be a United States Veteran! Jimmy John's, you really should be ashamed of this manager that is representing not only himself, but your company as well. Our homeless community consists of PEOPLE, many of which are veterans that have sacrificed too much to list here...in order to serve this country...which your company should be proud to be a part of...they deserve just as much respect as anyone else!!!!! I'm not saying that your company should give every leftover sandwich to the homeless; for I know that could cause people to start lingering and loitering around your store in hopes of getting a sandwich, but for Christ's sake, BE PROFESSIONAL ABOUT IT!!!!!!!!! If a customer is willing to give away a sandwich, maybe ask that they don't tell the homeless person that it was a leftover. *****YOUR ATTITUDE MATTERS TO THIS CUSTOMER!!!***** read more

I work at a doctors office and we sometimes only get 15 minute lunches. Jimmy Johns likes to pride themselves on freaky fast however the last couple times we ordered it took more than 30 minutes to get our order delivered. We end up missing lunch and rarely getting to eat. No one calls and lets you know it'll run late. Even when we track the order on the website it says it's been out for delivery for 20 minutes. Makes no sense. The food is great if you have time to wait for it. read more

Went there with my family, placed an order for over $30.00. One of the girls wrote the wrong number on the sub and acted like it was my fault. Went back to the counter to buy something else and another girl at the counter acted like I was bothering her. Very bad customer service. I get treated a lot better at subway. Will never go there again. read more

I order delivery a lot from here. They keep up to their freakishly fast delivery because I live so close. Sandwiches are always great. I cannot think of any orders they have messed up or forgotten anything. read more

Good size sub, good taste and super quick service so how could you go wrong

We like to get office lunches from here. Wish they delivered to our area because we would order it more. Staff is always friendly!

I like this place. I have tried a handful of their sandwiches. I like them. I love their pickles too. The food is prepared fast and consistent also. read more

I have given this place a few chances but won't be ordering again. The last time I ordered the girl picked up the phone and answered by saying "Yo". Then it took 45minutes to get my order and I live a half mile away and to top it off it was the wrong order. The subs are so bland it's not even funny! I called to let them know I got the wrong order and the same girl asked me if I could bring it in! Will not order from here again and I will take my business some where else. read more

Good food as usual...but disappointed to find no highchairs in the place. Not the best experience as we took turns eating and holding a squirmy 14 month old. When we asked the staff where the highchairs were, he responded saying someone stole their 1 highchair. So, (1) why did they really only have 1 highchair? And, (2) are they planning to replace it??? It's rather important for those of us with little ones. read more

This location is not my fave. Jimmy johns is good and suppose to be known for super fast. I order my food online to be delivered. We waited 45 mins for it to be delivered. I honestly don't know why it took forever. I love down the street and the guy didn't acknowledge the wait or anything. read more

I have never been so disappointed in a Jimmy Johns. I eat here often since I work in the plaza but today it was horrible. I ordered the BLT (the first time I have ordered this) and it was disgusting. The bread was hard on the ends. There was a load of mayonnaise. 4 soggy tomatoes and 4 pieces of cold hard bacon. Also IT HAD A HAIR. I will NOT be returning to this location. read more

Jimmy John's - Right on top of the goo of mayo is a white hair. - Delis Near Me - Phoenix, Arizona

Ordered two subs and had to ask for a bag to carry them in, oh yeah they handed me a bag to do it myself.

First time having Jimmy Johns and it was a bad first impression, my fiancé and I both got subs and there was a long hair in both subs! I gave it a shot and I won't be returning. I'll stick to Jersey Mikes! read more

Terrible with order accuracy and timing. Usual wait at tops an hour...not as advertised and sub par service.

This location is terrible!!! It took them 50 minutes to deliver one sub and a bag of chips!! After waiting 25 minutes I called and some kid answered and when I asked how much longer he said "umm well it was assigned 20 minutes ago so umm i don't actually know" so I said okay.... and he said okay... and I hung up. Finally someone gets there to drop off my sub and he did say sorry for the wait..: but honestly that is absolutely ridiculous when they are less than half a mile away!!!! Not ordering from them again read more

Service provided by Timothy was excellent. New costumer to JJ's and did not know all of the options. He walked me through it and made the experience excellent. Thank you. Sandwiches great as well. read more

I decided to give Jimmy another chance using the gift card I got for my previous experience. Only a 20 minute delivery time and a MUCH more courteous, personable staff member who had NO issues finding the unit. AND...No smashed cookie! Redeemed!!!!! read more

Craving jimmy johns so we went to this location and the girl at the checkout was not enthusiastic like other people at their other locations. No one was there but she seemed annoyed. She didn't ask if I wanted cheese, which I did and was bummed out mine didn't have any. Then they just put the sandwiches on the counter. They were to go and we had 3 so she could have asked if we wanted them bagged. No I had to reach over the counter and do it my self. read more

If you get a BLT make sure you request that they cook the bacon....otherwise you will get ice cold refrigerated bacon on your BLT. Disgusting. I've never been so grossed out by a BLT in my life. read more

Not great but they are really quick! Great when you are starving or in a hurry but don't want drive-thu!

Super impressed with the speed of delivery and quality of the food. I was super hungry at work and just yelped Delivery. Super easy to order online and got here fast. Definitly ordering from here again! read more

I love their stuff! Great food, fast service and their delivery is very quick. I order online and save my account info for extra ease.

I have tried Jimmy John's once before and wasn't impressed by my sandwich. After ordering it along with a group of coworkers and trying something else I must say it has raised the bar for my Jimmy John's experience. Still not my favorite sub place but I definitely love the convenience of delivery when I don't have time to go for lunch. The bread is a little tougher than I prefer sometimes but their avocado spread is pretty tasty! read more