I always enjoy 5 Guys, but this location went above and beyond. Great energy and customer service mentality from the staff. Keith is the man! read more

Keith , comet and the lovely Miss Stephanie had wonder service the environment was so fresh and they well so warm they where definitely a great team and our food was out of this world!! They all deserve a raise!!! I definitely recommend this location read more

The Fries were SO salty i could NOT eat and wouldnt even give to my dogs...... i was able to choke down 1/2 the burger before. Threw out the who,e meal......3 burgers and the fries. A total WASTE of $45.13. The staff was friendly and engaging, though. Just truly sad that the money spent was thrown out in the garbage. read more

Ordered a Bacon Cheeseburger and a Little Fries to go. Friendly staff and helpful and kind. Easy access to shop. Lots of parking outside. Nice seating area clean. read more

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Brought the daughter here for Valentines lunch (her choice!!) and we were so glad we chose this location. We typically go more towards the Tatum stores. This place is SUPER clean!! Star was very nice and the food was excellent, fresh, cooked just right but the big take away was how clean this place was! We will drive out of our way to come here again! read more

I ordered on Uber Eats nothing crazy or difficult. 2 Burgers and 1 Fry. After 4 drivers wasted their time waiting almost an hour total. Each driver canceled their assignment because the restaurant was taking so long. After the 4th driver canceled and 1 hour and 10 mins after the order was placed, Five Guys CANCELED MY ORDER. MY CARD WAS CHARGED SO NOW I NEED TO WAIT FOR MY $35 TO be returned to my account. Im so mad that I will NEVER order from or eat there again! read more

The burgers are delicious! There's nothing to deny there! They are delicious and cooked just right. The fries are pretty good, if your a fan of crisp fries though your going to be disappointed. The staff was professional, not overly friendly but they did good and the wait wasn't too long. The price is what you would expect from a destination burger joint, not a Burger King or something. read more

Five Guys - Burgers Near Me - Phoenix, Arizona

Always consistent with their output. I can rely on them to make my burger the way I want it.

Large Fries portion is now cut in half!!! Wow, look at the picture; $40 buys you a bag that's 3/4 EMPTY, as compared with 6 months ago, where they would fill your bag. Worse yet, when I asked them, "Is this a large portion?". The worker actually looked at it twice and said, "Yup, that's a large!" He should have said. NO LARGE FRIES FOR YOU! In the time he spent looking into the bag to try to see the exact fries level, he could have given me a scoop more and made me happy. Message to FIVE GUYS: NO LARGE FRIES; NO MORE VISIT! read more

Five Guys - This is $40 worth of food. "Large Fries" should be renamed "Not so Large" fries. - Burgers Near Me - Phoenix, Arizona

No point in mobile order on their app or third party. You are going to wait no matter what and they give off huge "we don't care ". No longer worth the struggle. Cold delivery or go and wait. They can't execute the process. read more

Five Guys - Me waiting when I ordered ahead - Burgers Near Me - Phoenix, Arizona

I come rarely for the fries and even rarer for their burgers. I came this time with some friends and tried their cheese dog. Hot dog $7.50ish and add cheese +$1 for two slices that aren't really melted. Really disappointing serving sizes for the price and a flavor that isn't much different than a $1.50 Costco hotdog that is cut in half and pan fried/grilled. Def wouldn't come back for a full meal or hot dog. read more

They accept online orders, even from chase pay where offers keep coming. Have been here 2 times before visiting 3rd time today. But for first time took takeaway order. Experience was smooth. Reached 7 mins late, order was ready. Burgers done the way it was ordered and staff greets you with smiles. Peanuts at any five guys are always a bonus. Clean restaurant with ample of space. Food taste good. Fortunately no issues with my food in all 3 visits. Five guys burgers are always hunger filling due to their big size and so much of optional sides to put in burger. They are definitely one of the best fast food burger chains. read more

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Please get your air conditioning fixed. My son and I come here every Saturday for lunch. Two of the last three Saturdays it has been at least 85° in the restaurant, which is completely unacceptable for an eat-in place. Especially one that charges $9 for a single-patty cheeseburger. I'm not paying $40 for lunch to sit in sweltering heat. Please get it fixed ASAP. Update 5/20/2023. A/C still isn't fixed. We went into the restaurant and it was very warm inside. We decided to eat somewhere else. read more

Great hamburgers, ridiculous prices. Fifty bucks for two cheese burgers , fries and a shake, I'll do Ruth Chris Steakhouse. read more

Service is always awful at this location. Young girl with the heart tattoos on her neck sure did tell the cooks to "move bit*h" in front of guests read more

Food was ok I guess but when you order for takeout and they forget items it just makes your whole experience bad and you just don't want to go back. Beware when you order takeout at this location. read more

I ordered a bacon cheeseburger with ketchup and grilled onions. Got No bacon or toppings, just a plain cheeseburger. Thanks for overcharging me! Never again read more

I'm a doordasher and everytime I get an order form here it is never busy. Today there was only 2 other people waiting for food. There is 7 workers out. They are super super slow. My order was just two cheese burgers and frys. And it took them 20 minutes to give me my order. I used to work as a cook at a restaurant in fountain hills and it does not take this long to make two simple cheese burgers and frys. Unless you want to wait forever then don't come here. read more

Five Guys - All the workers taking 20 minutes on two cheese burgers and frys. - Burgers Near Me - Phoenix, Arizona

So it cost me $15.40 for a little hamburger (note that a little hamburger means one meat patty) and one hot dog. Though the food was fairly good, the prices were quite exorbitant for a fast food joint. I love the amount of condiments that you can use to customize your orders but it was definitely costly. read more

Got 3/4 orders in a group messed up. Burgers tasted mediocre. Would personally never dine here again.

So I ordered from this place. I was pretty disappointed because they refused to fulfill my order. They confirmed it. But then they said their milkshake machine was broken. And I told them if they can't for fill the whole order I don't want any of it. But they still sent me the other stuff and they tried to charge me for an incomplete order, even though I told him I didn't want it. Here's the deal. I get that things break. But if you can't for fill my order don't accept it. And if somebody tells you they don't want it as soon as you tell him you're not gonna be able to give him a milkshake, you should just let them cancel the whole order and give them the money back. read more

Ok, I was a little torn on this one. I wanted to give it 4 stars but this is why it only received 3. THREE STAR REASONS: First, it was a little pricey. 25 dollars and some change for 1 bacon cheeseburger, 1 little bacon cheeseburger, 1 little cheeseburger, 1 regular Cajun fry and 2 regular drinks. Second, the fries even though hand cut they weren't hot and actually could have been cooked a little more, they still were a little hard in the middle. If they would have been left in the fryer a few seconds longer they totally would have reminded me of the fries my Mother made at home. WORTH 4 STARS: First, the uber cool beverage dispensers. Second, the service was fast and friendly even though they were extremely busy. Three, the burger. It was hot, gooey, loaded with all of the fresh toppings I asked for. I loved the taste of the sesame seed bun. I can't find any fault with the burger except the $5.29 price. Is it great food? No, it's good for fast food, but honestly for the $25 my husband, son and I could have had a nice lunch at a sit down restaurant for the same price. Would I go back. Yes if I was in the area and wanted a burger. read more

Five Guys - Little Bacon Cheeseburger - Burgers Near Me - Phoenix, Arizona

The food is just fine but they are highly overpriced. $25 for a combo is a madness. In-N-Out is the way to go.

I wrote a review on this restaurant for poor quality service and food. I have yet to hear from them! That is a tell tell sign that they don't care about their customers! read more

Terrible service and food. I asked for a large fry, got a regular one. I asked for a bacon cheeseburger all the way with no mushroom and it was loaded with mushrooms. When I asked to get it remade the cook had a very bad attitude. Terrible ambiance. Never coming back. read more

I arrived five (5) minutes before my online order was scheduled to be ready. I told the disinterested employee my name, then waited fifteen (15) minutes for my name to be called. When I went back up to the counter to inquire on my order, he had obviously forgotten I was there, retrieved my bag off the top of a heat lamp, then dropped my order of fries into the oil. No acknowledgment, no apology, no explanation, no assurance they would make it right. Three (3) minutes later, my name was called and I was on my way with cold burgers and undercooked fries. Evidently, it's really difficult to manage a Five Guys. This store has been in a steady decline, but it's owner's must be satisfied with the financials (cutting costs) and disinterested in their level of service. A couple of years ago, the staff was enthusiastic and, seemingly, passionate about their business. read more

For starters I'm usually a big fan of five guys. This location is terrible. We walked in and the cashier was nice no complaints on Audrey H. She was good. The food on the other hand was bad. My burger was charred and half was missing. They added extra cheese to cover up the missing meat which I did t ask for extra cheese and it wasn't even melted. I asked for grilled onion and mushrooms and was given raw of both. The lettuce was old and had black spots. The pigeons wouldn't even eat it. The fries were good so my 20 dollar meal consisted of fries and me trying to find something edible on there. The girl that gave me the food too was not nice and had my food sitting over the warmer foevWorst five guys in Phoenix. Will not return here read more

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Overpriced for what you get if you ask me. The food is pretty good, but for a "fast food" joint it's not worth it. I do like that the toppings don't cost extra, but they shouldn't be for how much you spend on a meal. $20 for two burgers and a cup of fries is a bit crazy. The service is pretty good here which is always a plus for me. The service is pretty slow, but they are made fresh so I understand for the most part. Not a bad place, but if I spend that kind of money I rather go to Zin burger or Red Robin to get a better cut of meat. read more

We eat hamburgers here often and it's one of my favorite spots. They have consistent quality and I never leave hungry. I like how you can build your own burger as I am always changing things when I order (yeah I know, there is probably a lot of spit in my food). I usually order their small bacon cheese burger, grilled onions and jalapeño. My husband loves their Oreo shake and can't resist ordering it. Even my picky 5 year old likes their food. It is a little spendy for a burger, atmosphere is casual and lively, they usually play good music too! read more

Five Guys - Burgers Near Me - Phoenix, Arizona

This is a joke right? I keep looking around for the hidden cameras to catch my reaction, because surely I'm in candid camera. In ordered a bacon cheeseburger and a kids cheeseburger for my young son and daughter. That with 3 small drinks was $45. That's an absurd amou t of money for the quality of food we got. My burger was nothing to write home about. The kids barely touched there's. The fries were cold, soggy, and limp. I feel like the price of this meal was equivalent to feeding 5 GUYS at any other place. read more

I have eaten here since they opened. Great food and up until today has always been exceptional service. There are two women working the register and neither one smiled, greeted us, or even acknowledged our existence. When they took my order they did it with an attitude. I fully understand this is a busy holiday week, but this place is half empty so not many folks to wait on. If they don't want to work then quit and find somewhere else to take your stanky attitudes!!! read more

Love five guys. Especially they give u a lot of fries. It is pricey. Like their little cheeseburger is $5.99 plus you need to buy the fries & drink which is separate. This location only has the regular size drink, which is $2.49 I believe. I usually go to another location where they have a little drink, which means they have 3 sizes. This place only has to regular and large. They also have hot dogs, haven't tried those yet. I wish they did have other sauces like ranch. It's pretty good, you guys should try it. Also they do have a patio outside if you want to sit. read more

Well, this is a hard one to do. We used to love Five Guys. Their burgers and Cajun fries were excellent. Well, their prices used to be in line with their quality as well. I think that is no longer the case. I was floored to see a sub $10 bacon burger on the menu. Now mind you, this is a run of the mill fried burger. Plenty of toppings to choose from, but the focus is on the price of the burger. The burger was good, but not $10 good. The Cajun fries are still a bargain and seasoned perfectly. But I can't get over the cost. There's other burger places in the vicinity that offer a better bargain. read more

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Really expensive. Sm plain burger + Sm drink = $9.21 w tax. 12 minutes to recieve the order on a low traffic day. Quality is there, its a good burger but my opinion not for $6. $2.50 for sm fountain drink. Customer service was exceptional. Both arriving and leaving. read more

Last time I came to this location, I ordered 3 burgers to go with light mayo. When I got home the 3 burgers were completely smothered in mayo and inedible. Spoke to manager who graciously offered a refund. Went in today to get a milkshake that took 14 mins to make with 3 tables in the restaurant. Five Guys used to be my go to burger joint. No more. Sadly this location is unable to get their act together. read more

Ordered curbside. Went to pickup at time scheduled. Called and couldn't get anyone to answer. Went in to get food they said it wasn't ready. Had the kids with me. Went back out. Waited 10 minutes and then went back in again. The food was sitting on the counter the whole time. Picked it up barely warm. Even though they wouldn't answer the phone while I was in the parking lot. We will not be back. This is the third or fourth bad experience here. Owner didn't care telling me I waited two days to leave feedback. I explained I tried to call and the feedback was left the same hour as my visit the same day. read more

I like 5 guys a lot but I was irritated that there were no tables inside to sit at. They had 2 tables outside next to each other. Yet chipotle next door had all of their tables. I think restaurants need to let adults make their own decisions, on where or if we sit. Out food also sat on the counter, they didn't let us know it was ready. read more

You'd think at a time when businesses are striving to excel with Togo orders, they'd show more urgency! Ordered 2 burgers to go, and waited in the dining room for 50 minutes to get it. Unbelievable! And their staff kept disappearing, chatting and laughing, and showing zero interest or urgency. I love their burgers but I will never come back to this location! I'd rather support any other restaurant during this time! What a shame read more

Amazing customer service and support this kind gentleman named Irvin Beltran helped me out a lot and his co workers and very sanitary here

Staff with no standards. Staff do not always take things seriously. Some staff friendly, others not so much.