One word.."Ronnie"!!!! After working 13hrs being dead tired and generally in a sour mood. Ronnie's attitude and personality made me smile. Excellent customer service. Food was amazing too lol Thanks Ronnie read more

Another cool place found through yelp ... and not just me; I bumped into fellow yelpers Daren C. and Ryan C. here at lunch. They came here because, like me, they read a review for this place posted earlier today. Because it was lunchtime, the place was busy, but the line moved quickly enough and the people taking the orders were friendly. I enjoyed the baconburger I ordered - quite a stack, with crispy bacon, two patties, plus the condiments I ordered (lettuce, tomato, pickles, ketchup, mustard), and the fries were great - thicker than at most places, adequately salted, and a nice balance of softness and slight crispiness. Plenty of places to sit, especially since they have a nice patio for al fresco dining ... and don't forget to serve yourself with the peanuts in the shell to munch on while waiting for your number to be called. read more

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Staff with no standards. Staff do not always take things seriously. Some staff friendly, others not so much.

When I am craving a cheeseburger Five Guys is my go to place. They have a way with burgers and frys. This store was clean and they did a good job on the lunch hour. read more

Five Guys - Burger and frys. Yummmm - Burgers Near Me - Phoenix, Arizona

We work close to them so I frequently order burgers from here for my staff. You can order it online ahead of time which makes it convenient. Order is always ready one time. Burgers are delicious. The variety of toppings makes this any choice for burgers over in n out. My go to place for "fast food". read more

My first experience with Five Guys was in DC and at the time, I wished for a location to open in Phoenix. Wish granted! My Mom and I visited the new place this week and I was not surprised to see it as busy as it was. I had the burger with cheese, lettuce, tomato, pickles, jalapeños, and bell peppers with cajun fries and Mom had the hot dog with bacon and onion with regular fries. We could have easily shared one small order of fries and I didn't make it through half of my burger, but what I did eat was perfection. I was also thrilled to enjoy Cherry Coke! If you're looking for a quiet spot to eat your meal, avoid this place. It's loud and hectic, but that's part of its charm, I think. The people at the counter were really friendly and smiling, which was good to see. Bonus? A clean restroom! I'm looking forward to returning to try the hot dog! read more

Five Guys - Cajun fries and a cheeseburger with lettuce, tomato, pickles, jalapeno, bell pepper, ketchup, and mustard. - Burgers Near Me - Phoenix, Arizona

Simply, they lost my order. They responded immediately but still lost the order and didn't seem to care about the time I spent waiting.

Pros - all you can eat peanuts, large portions Cons - bad for people who are allergic to peanuts because the shells are everywhere, most expensive burger meal I've had in awhile at $12 (cheeseburger, cajun fries, and soft drink), slower than other burger joints, no drive through The portion was big...I ended up throwing away most of my fries. I prefer Fatburger over Five Guys. read more

Five Guys - Cheese Burger with grilled onions, veggies, jalapenos, and condiments. Cajun fries in the background. - Burgers Near Me - Phoenix, Arizona

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Place is clean and burgers are awesome. The $7 large fry was way over salted. Is was like getting a mouthful of ocean water. I don't recommend getting the frys. read more

Evidently, it's really difficult to manage a Five Guys. Will the owners please let me know when there is new management so I know it's time to give this location one more chance, please? read more

The crew has no customer service training and these crew members and managers are rude. I Prefer other locations.

So yes I did go back within a week and yes it was still as good as it was the previous time. I had the small cajun fries and a bacon cheeseburger and soda. Everything was full of flavor and I was completely full with fries to spare again. If you haven't been to Five Guys what are you waiting for? I have been twice in a week obviously that counts for something =) read more

I have been meaning to try this place out for a long time but I've been hesitant because of reviews stating it's over priced. While I agree that the burgers and fries cost way too much I think the burger was delicious and the fries were as well. I never get onions on a burger but since they were grilled I had to give it a try. Yum. The fries reminded me of the fries we would have at home when I was living with my parents. We never bought frozen fries and always made our own so Five Guys were spot on. I ordered the small fries but I still couldn't finish them all. Very good though. read more

Five Guys - Bacon Burger "all the way" - Burgers Near Me - Phoenix, Arizona

I friggen love this place. SO worth waiting for 5-10 minutes while popping peanuts. (Yes, there are peanut dust and shells on the floor so if you're allergic, let someone else go in to place your order.) Fresh jalapenos, fresh crisp lettuce, and a million* other toppings exactly how you want them (every single time) on these amazing burgers - always made-to-order - makes this place well worth the extra dollar or two over drive-through burgers. *Disclaimer= a million toppings is more like 15. What more could you want? PS- GET THE CAJUN FRIES AND THANK ME LATER. A "regular" will do; you'll end up with a half a bag full. :) read more

Five Guys - Freshly made just for you. - Burgers Near Me - Phoenix, Arizona

This 5 Guys was excellent! I was greeted as soon as I walked in. Order process was friendly and easy. The facility was spotless. My food was delicious. Excellent service - great food! read more

Worst service of any Five Guys I've been to. Service is ridiculously slow. There were 6 customers, 5 employees, and I was not greeted upon entry, stood at the register and had to get someone's attention to take my order. Not one employee said hello or anything. They didn't even call out orders that were ready they just put it on them on the counter and walked away. This was on a slow Sunday afternoon. Won't go to this location again. Better service at the Tatum & Bell Rd location. read more

Absolutely filthy. The soda fountain area, condiment area and tables are all dirty at 1pm and almost no patRoons in the restaurant All tables are covered in crumbs and dried ketchup. read more

A little overpriced, a tad too greasy, and not-so-great service. But they have peanuts for you to munch on! :D Five Guys has never been an awesome experience for me. No matter which location I go to, it's one of those times where I second guess why I chose to go there. I always feel awkward because of the lack of friendliness and excitement to be there reflected in the employees' faces and voices. It's like, I'm spending $7+ on this fast-food burger alone and then being greeted like I'm unwanted...awkward situation for anyone. Three stars though because I do love their fries and they always, always give a huge amount in your order! read more

Horrible service! The employees do not pay attention to anything you say.. Waited a long time and it wasn't even busy!! Avoid going to this Five Guys.. read more

A burger with whatever-the-hell-you-want on it for no extra charges for things like jalapeno, grilled onions or peppers,etc sounds like a smokin deal. $5 for that burger alone, with no combo deals in sight, brings you back down to earth. The beef is high quality, with no grissly bits, and the toppings choices are many with plentiful, almost too much, volume. Makes for a deliciously sloppy affair to eat a burger that is just as tall as it is wide! I was worried when I unwrapped my tinfoil and saw that the bun had been pretty much smashed down during assembly. I looked around and it was standard operating procedure, so I dug in, and the bun held up surprisingly well for being so pushed to its limits of moisture absorbtion and weight support. Salt peanuts! Salt peanuts! free for the taking. They are everywhere -- something to be aware of if you have one of those allergic kids that they shut down school for when a classmate opens a PBJ sandwich too close. I also worried about their storage technique for the sacks of potatoes. Either they are wasting hundreds of pounds of spuds, or they plan on using these after storing them out where any kid could poke their grubby little fingers into holes in the sacks, or stab the potatoes with a pen, or punch and bruise them, etc. Prices are high, but I dig Five Guys B&F. You seem to get what you pay for, except for the drink -- $2.19 for a 32 oz is just gouging. read more

Holy let down batman. I totally got sucked into the "Five Guys hype": reading the owner's story about opening the restaurant with his kids: how he doesn't spend much on the restaurants themselves, but instead focuses on the quality of the food: How they don't deliver, that nothing is frozen, etc. But above all how good their food is. Mr. Boss of all Five Guys franchises: Please visit your restaurants. In and Out = better than Five guys Smashburger = better than Five guys Delux = better than Five guys Fat Burger = better than Five guys McDonalds = better than Five guys Perfect (twice fried) french fries? Soggy mess. Fresh ingredients? I can't disprove this, but to cook said ingredients to death and then dress them up with "as many condiments as I want" ? No high five for you. It's like offering me fancy ketchup with my well-well done filet mignon. (though to be fair, most places cook everything to well done... it was just a mess here though) And the kiss? I paid 5 bucks for said tasteless krabby patty of woe. I went in to the restaurant thinking: WOW ME 5 GUYS, FUCKING WOW ME. Thats all I wanted! Give me a reason to come back! I can't believe you formula for success is to bank on the masses having mediocre taste buds. Can't say this isn't the right formula for success, but come-fucking-on! read more

I feel like I'm cheating on In-and-Out whenever I eat at Five Guys. I'm going to be honest. I LOVE In-and-Out, the pride and joy of the west coast. BUT Five guys is pretty darn good. I love that you can customize your burgers. Gooey cheese... grilled onions, mushrooms, peppers what ever pleases your taste buds. The fries were excellent and even better than In-and-Out, especially when you add their Cajun seasoning. The prices were decent (though more expensive than In-and-Out after you include their fries and drink). Is this the best fast food burger I've ever eaten? No, but it is pretty gosh darn good for fast food burgers. This is better than your average burger, so look out Culver's. I'm hungry now! read more

So my first experience was on opening night for this location and it was alright. It was pretty packed, and loud, so I think I didn't talk loud enough when I placed my order and I wound up missing the lettuce and tomato on my burger. Their bacon comes extra crispy and didn't seem like anything special. Overall the burger was pretty decent, however I thought it'd be much better the way I ordered it and sans bacon as I'm not a crispy bacon fan. Also I ordered the regular fries, their smallest size, and it's still a huge amount. They fill the cup that the fries come in, then upon putting that and the burger in the bag, they dump another scoop of fries on top of the whole thing which could potentially make your burger wrapper very greasy if you were getting it to go. On my second visit, it was much slower and my order came exactly as I ordered it with all the condiments. This time without bacon and the addition of lettuce and tomato, it was quite an enjoyable burger. I ordered the regular Five Guys fries this time and while still being too much to eat, they were tasty. All in all for a pretty big burger, fries and a drink, you're looking at 10 bucks. A couple things to note here are the amount of things you can put on the burger. It's quite a decent selection. Also there are boxes of peanuts with trays at the end of the checkout line that they offer for free to snack on while you eat. Finally, they have Mello Yellow on the fountain here which may be enough to sway your descision in and of itself. The establishment itself is quite clean and well laid out. read more

I'm not a huge meat eater but my first bite of that tasty, juicy, scrumptious burger triggered me to attack the rest cave man carnivore style. The burger was super fresh and you can put any of the fixins you want at no extra charge. I also ordered the fries which are natural cut and salted to perfection. They give you a generous portion, plenty to share. I'd never tried fries with malt vinegar but my lunch mate insisted and oh boy was it delish! Wayyyy better than ketchup. The restaurant was well kept and the staff was friendly. We sat outside because the weather was especially nice, but the seating wasn't so comfortable, so I'd probably opt for inside next time. I will definitely be back next time I'm craving a fix for my meat eating side. read more

I fell for the hype. Novelties like free peanuts and the new automated touch screen soda fountains, does not guarantee good food. First the french fries. They are not shoe string fries and shouldn't be advertised as such. You expect a crispy fry because of the lack of thickness... these are only a smidge smaller than steak fries and with that, more soggy and less crispy. You do get a boat load of them though. Secondly, this is not fast food. You sit and wait just like at a Fuddruckers. Not having a wait staff to bring you your food does not make a fast food joint. It's slower than IN and OUT, but faster than a Red Robin. There seems to be a trend in them advertising things that they are not. Maybe I'm spending to much time watching the food network, but if you are going to say something is a certain thing, it should be, yes? I've got to agree with some of the other disappointed customers, the burgers are flat taste wise. Having an extensive "condiment" list can't compensate for that. The toppings pale in comparison to the quality you'd get on a double-double elsewhere. I'm also pretty sure the grilled mushrooms are canned (try getting a grilled flavor out of something that is waterlogged) Lastly 13 bucks for a bacon double, fries and a soft drink is not worth it. Maybe being in Phoenix and having IN and OUT's for fresh burgers and Fatburger's for the expanded line of condiments (who doesn't love a fried egg on their cheese burger) just kinda spoiled me in that I can't see coming back. Because 5 guys is kind of an expensive combination of the two, but does nothing better than them. But hey, if free peanuts is your thing, have at it. read more

Five guys, you are still letting me down. You are nowhere near as good as you were in VA. I gave you another try tonight and all I can say is WHERE'S THE BEEF? Your patties are so thin and it appears that the only way I will actually be able to taste the burger on the bun is if I order a regular cheeseburger which consist of two patties. I should be able to order a little cheeseburger and still be able to taste the actual burger. I will wait another six months or so to give you one final try here in Arizona before I give up on you all together. Sad, just sad! PS Your fries are still pretty good and the service was great but your burgers here in Arizona really do leave something to be desired . read more

Very dirty, 3 people working including manager. Manager was in a yelling match with the grill associate and cashier was rude. They didn't have the list of toppings at the register like usual. Bad management? Either way bad experience.. read more

Too high priced for all the hype. Soggy fries? No thanks. Lots of condiments? I like to taste my overpriced $7 "100% fresh beef". Not a bunch of peppers, pickles and mustard. Fast food? Hardly. Free Peanuts? Really? I'm pretty sure I paid for them at those prices. In fact, I think they still owe me a pound or two of 'em. My wallet thanked me for saying, "I wont be back". read more

This place never opens on time. So maybe come around 11:30 or so .When they are done socializing with each other read more

Five Guys - Not covering nose - Burgers Near Me - Phoenix, Arizona

My boyfriend and I normally love Five Guys but this location fell short of our expectations. It took 25 minutes for one hamburger. I will be going to a different location next time. read more

Check this off the list - I was waiting on the GF (who was attending a baby shower) and I wasn't even hungry, but I was determined to try this legendary burger joint. I popped in for a "little burger" with the works and enjoyed every bite. Definitely a huge step-up from Burger King and the like. They keep it simple here - simple decor, simple signs, simple food. read more

Five Guys - Burgers Near Me - Phoenix, Arizona

Refused refund for missing food item. Placed order online for self pick up. Online said 10-15 minutes, actual wait time was 45. An order of fries was missing. Store manager refused to refund the order due to labor shortages from covid. Manager said she does not care if I ever order again from them if I can't understand they are having problems due to covid. Covid or not, business should give refund for product not received. read more

Nice and fattening... I really don't know what the big deal is about In n Out. This place is way better. I like how you can pick so many different toppings all at no extra charge. Their cajun fries are great. I usually dip the fries in malt vinegar (I actually told one of my friends that it's ok to eat the fries even though she was on a strict diet. In my crazy mind i think somehow the malt vinegar will cut the grease in the fries)....LOL The staff at this location is also very friendly. read more

It's always a toss up between In-n-Out and Five Guys when my boyfriend and I are trying to choose where we want to grab a burger. I usually get a little cheeseburger (little = single patty at Five Guys) and add mayo, grilled mushrooms, raw onion, tomatoes, pickles and lettuce. But the best thing about their burgers is you can easily choose from their list of items the things you like. I have never had my order come out wrong. The other awesome thing about FG is the regular size fry is more than enough for two people to share. I also love their new soda fountain dispenser-- it has a touchscreen LCD display, and you can choose from many different combinations of Coca Cola like diet Coke with cherry or Coke with orange-- pretty fancy if you ask me! :) I am also a big fan of the employees and managers here. They are always friendly and helpful, and always come around to the tables to make sure everyone's food is alright. read more

I'd been waiting for this Five Guys to open ever since they put the signage up a few weeks ago, and was pumped to see the 'now open' sign when I drove by. I was able to convince the wife to go later for dinner. Walked in around 5:30 or so, and there was only one person in front of us in line, and the restaurant (and nice patio) was about 50% full. We ordered quickly and got situated at our table before I went up to get drinks. I was pleasantly surprised at the variety of drinks that were available, I counted 14 different fountain drinks (including Cherry Coke, Mello Yello, Orange Fanta and the other usual Coke stand-bys) as well as a Gold Peak dispenser with three different flavors. I also thought it was nice that all over the restaurant there were boxes of peanuts for patrons to enjoy while waiting for their meals to come out. My assumption was that it takes awhile to get the food. Well, I was wrong on that one, because my food was up pretty quickly (less than five minutes). I'd imagine if it was really busy it'd take take a touch longer, but for this visit, it was good. I had a cheese burger (which was double pattied), the wife had a cheese veggie sandwich and we split the smallest size of fries. Now this may have been the smallest size...but we could have probably fed four people off the amount that we got, it was a very generous portion. Good flavor, but they weren't crisp. I thought they could have been cooked a little more, the wife thought maybe they had sat out for a bit. The burger, I liked, meat seemed nice a fresh, with good flavor. The bun was fresh, but I've had better. Off one serving, if I had to choose between In N Out or Five Guys forever, I'd probably give In N Out the nod, but this burger is definitely bigger/heartier than what you are going to get at In N Out. I could see Five Guys growing on me with a few more visits. I had previous heard that Five Guys was kind of expensive...I thought it was a pretty good value for our two sandwiches, fries and one soda (wife got water)...less than $15. (Note: I did think it odd that there was a tip bucket up front...I mean, there isn't a waiter, I had to go get my own food and I bused my own table...I wouldn't tip at McDonald's...). Anyways, this is a solid 3.5 for me. I could definitely see this moving up to a 4 after another visit, but I wasn't blown away this time. I am excited they are here and a solid burger option for me. read more

The Good: The Bacon Cheeseburger The Bad: The futuristic Battlestar Galactica soda machine that dispensed diet coke that had hints of cherry, dr. pepper and sprite in it. It was like an old "suicide" drink.....except the machine actually chooses the flavors for you and it tastes like hell. The Ugly: $12.54 for a burger, fries (which could have fed a village) and a coke. I understand that their better ingredients would warrant a higher price and I actually didn't mind paying that price until after I was done. Back to the fries for a minute....the fries were pretty good, not great. I do not complain often about having too much food but the size of the order of fries for one person is just plain stupid. More than half ended up in the trash. My recommendation would be to go with another person and split a burger and fries......and drink tea or water so you do not have to deal with the T-1000 super duper drink dispenser. read more

Hands down the best burger you can get for under $20 The place smells Holy Amazing when you come through the door! The burgers are incredible but you dont feel like you just ate a brick for lunch when your done. They basically give you 5 orders of fries when you ask for them and I recommend the seasoned ones. read more

My first time into this five guys and it's a five star in my book. They greet you with a smile, and the burger was yummy. It seems that the employees like working here as they sing to the back round music, I like that!! happy people making happy food! And they wish you good day as you leave full as a horse! read more

Not my most favorite burger place but not my least favorite either. The positives: The little burger is still plenty big for one adult hungry person. Love that you can choose what goes on the burger and the toppings are part of the price. The size of the french fries is very very generous. The negatives: The grilled mushrooms look and taste like out of a jar. Please don't offer that on your menu if you cannot afford grilling fresh mushrooms. Its disgusting. Ruined my burger. Otherwise not a bad concept. Definitely not on the cheap side though. Quality could be better. read more

I didn't have the fries, so I likely missed the best part. I had the little bacon cheeseburger w/ grilled onions, mushrooms, relish, tomato and mustard. For a burger with so much accouterment, it was impressively bland. It's as if the grill hasn't been seasoned, like you would season a skillet. The $6 burger tasted fatty and rich, but not flavorful or savory. I enjoyed five guys in nyc and nc and don't recall the blandness. For my slightly higher-end burger dollar, I'll opt for In N Out. read more