This location delivered the wrong sandwich, and it took nearly two hours to arrive. When I called to request a refund, the woman who answered told me I shouldn't even be ordering a sandwich from them because I'm pregnant -- completely inappropriate and unprofessional. Not only was I disrespected, but I also never received my refund. I've filed a complaint with corporate regarding the discrimination and blatant lack of respect. This was my last $20 with Jimmy John's -- I will never be ordering from them again. read more

This food was the best sandwich I think I have ever had! The service was fast and efficient. I only wish that we had this brand in my hometown bc I would be there often! read more

We stopped into this JJ on our way through town and the cashier that took our order was so rude. She spoke so low I could barely hear her and she kept rolling her eyes when I asked questions about a sandwich. If we weren't in a hurry to get back on the road I would have turned around and walked out. The guy making the sandwiches was very pleasant though. read more

This will be the last time I go here. The service at this location has drastically dropped over the years, with most of the problems being with the staff, who have attitudes about making your food. I'll take my business to quiznos or subway. They have a much better attitude. read more

Wish I could give no stars. Came on noon on a Saturday when they said they're open, they are not.

They are so good about bringing your wonderful sandwiches out to you and everyone wearing a mask. And of course love the tuna sandwich read more

They don't have to worry about my ordering from them ever again they slow as idk what then when we got it the order was wrong called back said 20mins it's been a hour if i could leave no stars i would NEVER AGAIN!!! read more

Sandwich was good only issue they didn't follow instructions. Sandwich was not cut in half and my pickle was missing. Driver was courteous and nice. read more

I hate jimmy johns. They say it smells good but really it smells terrible. They put celery in their tuna, which is disgusting and horrible. You can't even taste the tuna, all you taste is celery. I would only consider eating here again if they took the celery out of the tuna. Also the sandwiches are smaller than at other sub shops. Just go to subway or firehouse subs instead. Don't waste your time at this trash place. read more

Super fast. Never busy. Bad parking situation. Friendly employees. Clean. I get the beach club with added sprouts on the lettuce wrap. I know Jimmy John's is mostly delicious for their bread, but come on! That is some serious calories. Anyway, glad to have one of these in the neighborhood. read more

You get what you put into it. In this case a sandwich that looks like it got tossed around like a pizza pie. Their big slogan seems to cater to the ideas of quickness and speed, and they were terribly fast. I mean, words came trickling out of my chapped lips and the next few seconds the help behind the counter just started frenetically putting stuff on bread, and before I could pick which kind of chips I wanted, it was wrapped and ready. Upon opening, it was not pleasing to the eye, and tasted wonderfully mediocre. Worst part about it was that just the act of chewing made me feel guilty. It was like I had to match their tempo and shove it down my esophagus, run outside, hop in my car and put my foot down, which I didn't. I chewed. Fast yes, gourmet no. read more

I've heard about Jimmy John's in other cities - but was surprised when they opened two locations in the Metro Area - one in Jackson, the other in Madison. In regards to franchise sandwich shops (Subway, Jason's Deli, Steak Escape, Lenny's, Quizno's) they are pretty solid. Or maybe my taste buds was happy to try something different. I am happy with the quality/quantity balance of the sandwich at the prices. You can't top the speed of service - they make your sandwich to your specification in milliseconds. I like the Italian Night Club sandwich and the Bootlegger sandwich. Out of all the local franchises - Jimmy John's is probably my top choice. read more

Very clean. The most courteous staff I have encountered in a while. We had an order for 12 and it was prepared promptly with everyone's name on each sandwich. Can't imagine better customer service. read more

Jimmie Johns 9 grain wheat slice is the bomb!! I bite the side of my mouth ever time trying to eat so fast! I've never had a sandwich so good ever!! And the manager Edith is the sweetest caring person in the world!! I just love her!! Back to that 9 grain wheat sliced bread it is worth every penny!! Thanks Jimmie Johns!!! read more

How about freakin' rude instead of freaky fast. Customer service was horrible. The food's not bad if you can endure the service. Only reason for two stars is that one employee had the decency to apologize. read more

My first time ordering from this location and not impressed at all. The girl that opened the door asks" are you going to call??" And when I did call, I kept having to repeat myself as she was clearly talking to someone else in the back. Also got interrupted a few times. Three stars bc the food IS good- but the service needs some works and employees should be trained on how to properly take orders over the phone. read more

Terrible service for a JJs. Slow service and not a friend staff. I would not recommend this location.

One of my favorite sandwich spots. I fell in love with Jimmy John's when I lived in Seattle. I was obsessed with their veggie sandwich. Everything was always so fresh! When The Jackson location opened I was ecstatic! And I was not disappointed. The bread is amazing and as always the service is so quick. Perfect for a lunch on the run. read more

Terrible delivery service .. I'm just shy of a half mile from the location and it takes 30 mins every time i order delivery.. expect a half hour or longer for your food and expect an attitude from the girl who answers the phone when you call up there to check on your order.. read more

Love this place! It's so conveniently located and the employees are literally the nicest people ever. They make the best sandwiches ever in like less than a minute! Definitely go check this Jimmy John's out! read more

Come here often! My fav is the Billy Club as an unwich. They're super fast & super friendly. Quick grab and go for me, too. Never been disappointed, been coming since they opened. read more

Asked for less turkey, got extra turkey. Asked for my sandwich cut in half, not cut. Asked for Mayo packets in the bag (delivery) no mayo packets in my order. All directions clearly stated on receipt stapled to bag so clearly someone just doesn't pay attention or doesn't care. read more

My order never came $ CC was charged. I'm disabled & not able to get out! I'm very disappointed no phone call either! Not dependable!

I am giving them one star because it's not possible to give zero. Jimmy John's prides themselves on being fast, my order took 40 minutes and the place is literally less than a five minute drive from my hotel. I eat at Jimmy John's at home quite often and have never had a bad experience. But this delivery order was absolutely terrible. My sandwich is pretty much thrown together and on top of that I didn't even get my entire order, but I sure paid for it! After signing my receipt I asked where my drink was and I was told by the delivery driver, "yo, I must have forgotten it." Not to mention that when they arrived at my hotel the driver called me and was asked, "are you gonna come to me, or do I have to bring it to you?" Really? It's delivery for a reason...I could have let that part go until I didn't even get my entire order and was given a terribly put together sandwich. My suggestion: stay away from the location. I sure will from now on when I am in town for work. read more

OK They got my order wrong. Which means they in reality overcharged me. The sandwich was nothing special. The service was so-so. So no I won't be going back. read more

Are they fast yes. However, it is rare that you get what you order. I've been to this restaurant 5 times and they have gotten my order correct one time. Nothing complicated just no mayo, which is almost always misinterpreted. Do not waste your valuable lunch hour. read more

"freaking fast delivery" must not be enforced here in Jackson, MS. I ordered my sandwich at 8:12pm and got it just now at 8:40pm and i only live 2 blocks away, which isn't a big deal to me, i dont mind waiting, but they like to promote it as if its true. But other than that the food is great! I suggest the beach club read more