Let me tell you a little story about our local JJ location! This happened Saturday June 30th at around 2:40 pm and although I am sure that the manager on location at the time will try to spin it a different way, this is what happened. We (My co-worker and I) placed an order via the website like we have now for the last several years since the location was opened. We placed the order at 3:24 PM and since we are only a block away (5 minute walk) we normally receive our order in 10-20 minutes. When 30 minutes passed we called the shop to see what was up. Keep in mind that we are literally a block away. Five minutes walk. Call #1 - No answer. Phone must have rung 20-30 times on our end. Call #2 - "PLEASE HOLD" Immediately! No greeting, no "Hello, thank you for calling Jimmy Johns, can you hold?" just an abrupt "PLEASE HOLD" and then silence. We waited a full minute and when nobody picked up, we hung up. Considering the abrupt reception this was one minute longer than I should have given them. Call #3 - We get someone and we get two words. "Jimmy Johns!" Now that wasnt a big deal but what followed is. Me - I am calling to see where my order is? Him - We have one driver and three orders! You are just going to have to wait! He was using a very aggressive tone of voice. Me - Well cancel my order then (Because he was being rude!!) Him - "FINE" Click!!! HE HANGS UP ON ME!!! REALLY? Call #4 - Young fellow answers and gives a proper greeting. I asked to speak to the person that just hung up on me. Person states that the person in question is on the phone. I told the young person that I needed to make sure that our order was canceled because the person that HUNG UP ON ME did not verify any information whatsoever. He was not able to answer my questions and after the other person spent a couple minutes ranting he took the phone. Him - WHAT IS YOUR PROBLEM? Me - Why did you hang up on me? You dont even know who I am. How can you cancel my order when you dont know who you are talking to? Him - I TOLD YOU I CANCELED YOUR ORDER! STOP WASTING MY TIME!! Me - Ok, what was my order number? What is my name? I need to verify that you have canceled my order? Him - I TOLD YOU I CANCELED YOUR D*** ORDER!! CLICK!! He hangs up on me again having still not answered my questions about my order. Please bear in mind that I did not cancel my order due to how long it was taking. In fact, had the Manager not behaved so poorly, I would have been happy to come to him and pick my order up. I was 5 minutes away. With that I printed my copy of the order, and jumped in my car and went to the JJ location. Upon walking in here is what happened. Me - I would like to talk to the guy that keeps hanging up on me. Him - WHAT IS YOUR PROBLEM MAN!! I TOLD YOU I CANCELED YOUR D*** ORDER NOW GET OUT. He was VERY aggressive and angry right from the word go. Here is a guy WITH A KNIFE IN HIS HAND, yelling at me. Me - How do you know who I am? I havent told you my name or given you my order number? Him - BECAUSE I CAN SEE YOUR D*** ORDER ON THE COMPUTER SCREEN!! ITS NOT MY DAMN FAULT YOU ARE TOO IMPATIENT TO WAIT 20 MINUTES FOR A SANDWICH!! NOW GET OUT OR ILL CALL THE COPS. Me - Please, please call the cops. I want them to see how you are acting. What is my name? What is my order number for it? Him - THOMAS GRACE!!! YOU HAPPY NOW GET OUT!! I HAVE SANDWICHES TO MAKE. Me - I didnt cancel the order because of the time it was taking. Him - I DONT CARE!! GET OUT!! Me - I am not going anywhere. Why are you being so rude? Him - BECAUSE I DONT HAVE TIME TO DEAL WITH IMPATIENT PEOPLE! NOW GET OUT!! At that point he calls 911 and It is then that I decide that rather than risk this crazy person attacking me I leave. As I am walking leaving he comes out and takes a photo of my license plate and tells me he called the police. I just laugh and say ok! SO HERE IS THE DEAL FOLKS. All the "Manager" had to do, was take the time to address my needs without being rude. Instead he chose to be rude and when I asked for verification of my canceled order he became beligerant. AT NO TIME DID I CARE ABOUT HOW LONG IT WAS TAKING. I could easily have ran by there and grabbed our order and saved him some time in what was obviously a pressure situation for him. Rather than being a professional he acted like an ass. Since this location was opened we have spent hundreds if not a thousand dollars or more over the years with them. That location used to be fun, fast and courteous. Now we have this. If this is what the Franchise owners put in their stores in terms of staff, I think its best I went back to shopping at our local Grocer and making my own sandwiches. I have emailed and called Corporate office and so far the franchise owner hasn't lifted a finger to contact us, address our concerns or deal with the problem in any way. What they have done however is block our access to that locations page and remove our review of them. read more

Very clean, subs were great. Knocking off 2 stars for customer service. Stopped here while traveling and the lady that took our order was very unpleasant. I normally let bad attitudes slide because you never know what someone is going through, but when you're blatantly rude to customers and then happy-go-lucky with your coworkers I have no sympathy or patience for you. read more

My hotel is 1.6 miles from their location however they cannot deliver, said it was outside of their delivery footprint. ( holiday inn express off three springs). This is absolutely absurd, I regularly eat Jimmy John's and have it delivered. Why would you even offer delivery if you cannot go a mile down the road. Jimmy John's fast, but clearly only in short distances. Wtf read more

I order from the Campbell Ln location, no joke, 3-4 times a week. I called today and they said that they are so backed up, they couldn't do it. I asked how long it would be, and he rudely stated that he didn't know. All I wanted was a round-about time but was met with a rude statement. Didn't try to ask someone else or anything. I then called the Russellville Rd location and they would not deliver 2.8 miles to our office. Advised I would need to contact the Campbell Ln location. I kindly let them know was had happened and was told there was nothing they could do. Alright. That's fine. Livid. So mad I made a yelp just to leave this horrible Customer Service review. Thanks for nothing! read more

This franchise always is consistent with its food, only giving 4 stars because the staffs personal hygiene was less than desirable. One went from eating right to preparing food while still chewing a mouthful as spouts were dangling out the corner of his lips. Funny, but not clean. Lol read more

Cannot beat it for the price. Great unsweeted tea. Great and friendly staff. The place is always clean.

They've gotten something wrong with my order every time I've ordered from them. When I ordered lunch from them today I paid an extra $1.50 for a cookie which I didn't get. Not bad about the money but I mean, come on, it's not that hard to remember to put a cookie in the bag. Maybe double check the orders before you deliver them? And then when I took a bite out of my sandwich there was a loooong hair right in the middle of it. Absolutely ruined my appetite and the entire meal was a waste of money. read more

I just finished eating my Italian night club from jimmy johns and it was really good!!! I enjoyed every bit of my sandwich. Out of all the places to get subs I would pick jimmy johns as the best. They get ur sandwiches to u right on time and there always great. U will get messy eating here,but like I always say if it's messy then u know it's good. read more

Simply the best "fast food" sub shop around. They take your order and by the time you fix your drink your sandwich is ready for you to pick up(talking about freaky fast,sorry I had too)..I always get the "Bootlegger Club" and highly recommend it to anyone! read more

First let me say Jimmy John's is my family's favorite. We have eaten there for years. Today my wife bought our 2 girls Megan and Shelby 2 pepe's ham and provolone sandwiches. I contacted the store and went online to let them know that both of my girls within about 2 hours began having headaches and stomach cramps. They are currently in bed and we are monitoring. When I spoke to the lady at the Campbell lane location in Bowling Green, Ky. she said she would let the manager know tomorrow! I called to let them know that there may be an issue with their ham or other pepe ingredients. It did not seem to concern her. We will monitor our girls to see if we need to visit urgent care. read more

JJ's on the bypass is so inconsistent. They will deliver to my house 75% of the time, but every once in a while they say they can't deliver to my house. I don't know if it's laziness or what, but it is very frustrating. C'mon Jimmy Johns!!! Your sandwiches are delicious, but tbh, your customer service is mediocre AT BEST read more

food is good but i would like to suggest that the website offer an option to pay with cash when delivered.

Clean, fast service, great food and a rockin atmosphere. Not to mention the delivery is freaky fast. I guess that's why it's the #1 rated franchise in the nation. By entrepreneur magazine. read more